Stromma Group Arvostelua 

I used to avoid tours like this like the plague! However I’ve changed my opinion and now try them out on most visits to new city’s. Today l am on a cruise and arrived at Copenhagen. We took your bus into the city it went from black to green to purple which suited us. However after half an hour I had numb bum! Your seats are rock hard and really uncomfortable! So until I see softer padded seats 💺 I’ll be taking the competition in future. You know what you’re doing, I know what you’re doing. It’s not on. Plastic seats as hard as rock are ok for 15mins. Not 2 hrs. You also have the same on your boats which we did.

My final comment relates to your timetabling. We were told the last Black route bus back to our ship 🚢 was 16:30. We arrived at 16:25 to be told it’s 16:45. The last check in on the ship is 17:30. We arrived at 17:28, stressed. That is not on. You know the ship timings. So don’t stress us out like that. I bet if we miss the ship, you will take no responsibility whatsoever.

Great canal tours. Worth the price

Les pages de réservation et de paiement du site sont tellement lentes (plusieurs minutes à changer, même avec une connexion rapide, testé avec plusieurs smartphones) que l'on ne peut pas réserver.
Nous avons essayé 3 fois, ce qui nous a pris une heure. Au bout d'un moment on en a eu marre et de toute façon, les places qu'on voulait n'étaient plus disponibles.

Quelle genre d'expérience est-ce là ?
C'est à se demander si cette entreprise veut vraiment faire du chiffre d'affaires...

We had a fantastic tour of the canals in a boat for 12 people with a very pleasant story teller (forget the name).

Can definitely recommend!

De aflyser bådture pga. frossen kanaler, hvilket bare er beklageligt, men de betaler ikke pengene retur.

Jeg havde bestilt en dansk tur, så troede at det var dansk sprog, men vi var vist de eneste danskere... Ville ønske at båden drejede rundt ved særlige seværdigheder, da vi nærmest ikke fik set Den Lille Havfrue, Diamanten, Nyhavn mm.

2 voksne og 2 børn. Møder en indisk talende ekspedient i deres salgsbod. Spørger hvad prisen er og hun viser mig en gul Lap med 199 kr. Jeg spørger om de ikke har en officiel prisliste men nej. Vi tager self ture og den var fin nok. Men efterfølgende står der på deres hjemmeside at turen koster 169. Har skrevet en mail til firmaet uden svar.
Jeg syntes ikke det er Danmark værdigt at tage r.... På folk som man er vant til syd på. Her er vi ordenlige men dette firma er åbenbart ligeglade. Jeg vil aldrig anbefale dette til folk som skal til Danmark. Penge maskine uden lige. Føj

Meget fin og smuk havnerundfart med en smadder sød og dedikeret guide som fortalte på både engelsk og dansk. Super fin oplevelse og indblik i vores dejlig by med fin lyd og komfort ift hvad man kan forvente. Tak for en god tur

We booked a Hop-on Hop- off tour with Stromma in Copenhagen for four people.
Due to a marathon, the inner city tour route could not operate - but there was no clear information, no announcment from staff, and tickets were still being sold as if all routes were running normally.
I contacted the company several times, but they refused to offer any form of compensation.!

Very disappointing and not the experience I hoped for in Denmark.
Never again with Stromma DK

En høflig guide, der talte fint engelsk, men vi havde betalt for en opvarmet bådtur. Den var iskold, alle vinduer stod åbent, og kunne ikke lukkes. Der var ikke tæpper. Turen var solgt som en central oplevelse i lysfestivalen. Det holdt ikke stik, vi så næsten intet af lysfestivalen.

Selve turen var fin, men jeg havde en dobbelt klapvogn med børnene i. Billetmanden sagde at hvis jeg kunne få den ind ved sæderne, var det fint. Jeg trådte til siden, for at få børnene ud og pakke den sammen. Da jeg kom tilbage, stod der en anden mand, som sagde at barnevognen skulle op, der hvor der blev solgt billetter. Jeg svarede at jeg allerede havde talt med billetmanden (som stod ved siden af), men billetmanden sagde nu "at hvis kaptajnen sagde det, skulle man ikke sige i mod". Jeg er da helt uinteresseret i hvem der er hvem, men når jeg aftaler med én at det er fint, så er det vel det... :-(

Ved havnen stod der er par skilte med sejltur til kr. 60 pr. person. Vi valgte at sejle med den der ligger for enden af Nyhavn, fra Stromma Group. Her stod vi i kø i en halv time, og da vi skulle betale kostede det kr. 169 pr. person. Det var jeg noget forundret over, og da jeg nævnte at der var skiltet med kr. 60, så fløj ekspedienten op og nærmest hånende råbte. "vi skilte ikke med vores priser". Det er en ren turistfælde. Først venter du på at komme til, og så forlanger de åger priser. Du kan så enten slå til eller forlade køen og stille dig i en ny og vente endnu en halv time. Da vi efter turen spurgte guiden på båden hvad vi fik ekstra for vores højt betalte billet i stedet for at bruge Netto tur, var svaret, "stort set ingen ting" Fy for pokker, at sådan noget sker i Danmark. Føj.

First, we did the Under The Bridges of Stockholm and the boat trip was interesting and uneventful. Next morning we went on the Hop On Hop Off bus tour, but the commentary equipment went down, so we decided to give it another go after our lunch.This time the trip went very well and we were most fortunate to meet one of the Stromma team, Jason, a charming guy, to whom we chatted. He gave us some really helpful advice, and since he mentioned we should take the Archipelago Tour, and would himself be on the boat, we had no hesitation in booking.
Roger Miron

We purchased four online tickets for the Grand Canal Tour in Copenhagen. The ticket didn't state from which pier our boat was departing (mentioned only on the last line of a lengthy confirmation email promoting other tours), so we erroneously embarked on the cheaper Classic Canal Tour, which showed us only the central canals. The captain scanned our tickets but didn't inform us about the mistake. When we realized the error, it was too late to jump off. The ticket booth employees were quite arrogant, telling us it was our fault, but at least they provided us with the customer service contact. Then, a representative from Stromma kindly replied to our written request for reimbursement (the Classic Canal Tour was DKK 360 cheaper than the one we paid for) and managed to fix the situation. The Classic Canal Tour itself was pretty good, but our encounter with the employees at the booth strongly penalised the whole experience.

Please avoid any services from this company. They are dodgy. For example, they sell Copenhagen card but it does not even have half the benefits of the official Copenhagen card but is priced same as Copenhagen card. The total additional cost for me was £450/- for two over 5 days. This is because the stromma card does not include any transport and many of palaces like Amalienborg, Rosenburg, Kronborg and many other places. You will regret a lot if you buy their Copenhagen card (Copenhagen city pass). Please beware. This is like Spoofing website