Our engineer Jon Thompson, immediately made our first service with Stovax Glazco a very trusting&pleasant experience.He was very professional, he respected our flooring and property 100%. After doing... Näytä lisää
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If you are serious about getting a wood burner/stove check out Stovax, in my opinion their range is outstanding. I’m so happy with my Riva2 40, designed and manufactured in Great Britain (Exeter)... Näytä lisää
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Jon Thompson came to attend to an issue with our Gazco Fire today. He phoned ahead to say what time he was due to arrive, he was very polite as well as very knowledgable about the appliance. He identi... Näytä lisää
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The engineer arrived on time, prepared the work area to protect our carpet and furniture. He then carried out a full service of our fire, replaced several items and cleaned other parts which were dirt... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä Stovax Gazco
Yrityksen kirjoittama
With over 40 years of British design and engineering excellence, Stovax Gazco is a leading manufacturer of premium stoves and fireplaces. Based in Exeter, Devon, we specialise in a diverse range of high-quality heating products, including gas, electric, and solid fuel models designed to bring warmth and character to any home—from traditional period properties to ultra-contemporary spaces.
Innovation is at the heart of our heritage. Since 1981, we have been perfecting the science of fire design, using cutting-edge software and meticulous testing to create industry-leading products that both inspire and endure. Our commitment to quality is reflected in our multi-award-winning ranges and our ISO9001 and ISO14001 accreditations, ensuring rigorous quality control and responsible environmental management.
We pride ourselves on our expert retailer network. Our products are available exclusively through experienced, independent showrooms where customers can receive professional technical advice and dedicated after-sales support. Whether you are seeking the luxury realism of our Onyx Avanti electric fires, the versatile ambience of the Gazco eReflex range, or the classic charm of our traditional gas stoves, we are dedicated to delivering excellence in every flame.
Yhteystiedot
Spitfire Avenue, Skypark, EX5 2FR, Clyst Honiton, EXETER, Yhdistynyt kuningaskunta
- 01392 474000
- stovaxonline@stovax.com
- stovax.com
4,7
Erinomainen
2 t. arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
A beautiful fire
From seeing the Stockton 5 to its delivery and installation, we could not have been happier. The service we received was superb and the fire itself is gorgeous. It has a very realistic flame, is trouble free in terms of maintenance and has garnered numerous positive comments from those who have seen it. I would definitely recommend it: for its mindfulness qualities as much as the aesthetically pleasing looks. A fire makes a house a home in my opinion and if you are unable to have a real fire, this really is to be recommended.
23. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Thank you for your 5-star review
It is great to hear how much you love your new Stockton 5 stove and how it has added to the ambiance of your home.
The Stockton 5 range is available in Wood and Multifuel, Gas and Electric versions, allowing you to choose the most suitable for your needs. And the traditional styling of all versions makes it a natural centre point to any room.
We really love seeing our fires and stoves in their new home. So, if you haven't already, please send pictures to www.stovax.com/review, where you have a chance to win the cost of your product in our prize draw.
Kind regards, Customer Care
customercare@stovax.com
Out of warranty repair
Tim quickly diagnosed the problem and worked in a professional way leaving the room clean and tidy.
19. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Thank you for your 5-star review
It’s great to hear that you are happy with the service provided by our engineer Tim. I will pass on your comments as I know he will be pleased.
Kind Regards Customer Care
customercare@stovax.com
Electric Fire repair …
The engineer Derek was very polite and professional did a great job with no fuss he's a credit to the company
19. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Sheldon
Thank you for your 5-star review
It is always lovely to hear what a great job one of our service engineers has done.
All our engineers take great pride in the work that they do, not only servicing the appliance, but leaving it working and looking as good as new
I will pass on your comments to Derek, as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Excellent service
Apart from a glitch in arranging a visit due to a change in email address . No repair can be carried out unless you respond to the email. A phone call if there is no response? Once that was sorted out repair was arranged within a week. The engineers who attended were extremely pleasant, professional and did a great job. Mark and ? . Fire has begin working brilliantly since then.
13. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Julie
Thank you for your 4-star review
Occasionally things can go wrong with your fire or stove, but at Stovax ltd we work hard to make sure that we can resolve the issue as quickly and efficiently as possible. To do this sometimes we have to ask our customers for additional information so that we can make sure that the correct parts are on our engineer’s van, ready for the visit.
Unfortunately, as we had the incorrect email for you, it appears you didn’t receive our request for more information which delayed the processing of your service. However, once it was realised, we did prioritise you for a visit and our engineer was out within a week.
It is great that once our engineers were on site they were able to resolve your issue, allowing you to sit back and enjoy the fire.
I will pass on your comments to Kenny and Adam as I know they will be pleased.
Kind regards, Customer Care
customercare@stovax.com
My gas fire needed repairing
My gas fire needed repairing - very easy to make an appointment. The engineer Reza called me 30 mins before he arrived. Reza was polite and knowledgeable and fixed the problem. He also showed me how to switch off the gas if needed and went over a few safety checks and also showed me how to use the fire more efficiently which was really useful. Excellent friendly service.
15. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Debbie
Thank you for your 5-star review
Occasionally things can go wrong with your fire or stove, but at Stovax ltd we work hard to make sure that we can resolve the issue as quickly and efficiently as possible.
All our engineers will fully check and clean your fire or stove, resolve any issue and will advise on the best way to use it to achieve its optimum performance. Leaving your fire looking and working like new and allowing you to just sit back and enjoy.
I will pass on your comments to Reza as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Wood- burner - Isle of Lewis
The company dealt very promptly and efficiently to deal with our concern. The engineers,Kenny and Adam, were a pleasure to deal with as they carried out their work.The company and their workforce deserve a lot of credit for the way they resolved our concerns. Many thanks to all concerned.
15. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Ian
Thank you for your 5-star review
We have over the last few years focused on improving our Service and Warranty aftercare services, so it is great to hear that you have had a really positive experience.
Kenny and Adam, like all our engineers, are excellent at their job and take great pride in making sure they leave your fire or stove working and looking like new.
I will make sure I pass on your comments to them as I know they will be pleased.
Kind regards, Customer Care
customercare@stovax.com
A big thankyou to the Engineer Jon…
A big thankyou to the Engineer Jon Thompson who was sent to do our fire repair. He was very helpful and had excellent customer care.Thankyou so much. Would highly recommend this company.
15. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Christine
Thank you for your 5-star Review
It is great to hear that you would recommend our aftercare.
At Stovax Gazco Ltd, we work hard to make sure all customers receive a 5-star service, and it is the quality of our service engineers, like Jon, which help make this possible.
I will pass on your comments to Jon as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Very friendly &capable engineer…
Very friendly &capable engineer ,Tim,,good service from start to finish
15. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Jon
Thank you for your 5-star review.
Tim, like all our engineers, does a fantastic job and is a great asset to our company.
Trained on all our products and offering a premium service, our engineers take great pride in leaving your fire or stove looking and working like new.
I will pass on your comment to Tim as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Gazco Spares Dept saves the day, quickly
Stephen at Gazco Spares Dept always has the right information at hand and great product knowledge with the time to help and make things happen even in the most challenging moments and time frames.
Always a pleasure to hear a willing voice on the end of the phone to solve a problem !
15. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Fireplace Remotes UK.
Thank you for your 5-star review.
Stovax ltd work very hard to make sure that you receive the 5-star service we are so proud of.
Our spares department are trained on all our Gas, Solid/multifuel and Electric products and are always more than happy to help.
I will pass on your comments to Stephen as I know he will be pleased.
Kind Regards Customer Care
customercare@stovax.com
Engineer Derek Thomas very professional…
Engineer Derek Thomas very professional but friendly and knowledgeable.Serviced gas fire in Cheshire
14. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Thank you for your 5-star trust pilot review.
We take pride in the quality of our service, so it is lovely to hear what a great job our Service Engineer Derek has done.
I will therefore pass on your comments as I know Derek will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Knowledgeable and helpful engineer
We had our Gazco fire serviced by Reza yesterday afternoon. He gave my partner a call to let him know when he would be arriving (45 minutes notice). Reza was meticulous and updated me about any issues as he worked. He checked with me before proceeding with replacing a part, informing me of the cost in advance. He tided up afterwards leaving the fire and the surrounding area spotless. After completing the service Reza gave me some very helpful tips to ensure the fire works at its best. I would recommend this company if you need to have your Gazco fire serviced or repaired.
14. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Thank you for your 5-star Review
It is lovely to hear that you are happy with the quality of the work our engineer Reza carried out.
When our engineers service any of our fires and stoves they will not only give it a deep clean, fault diagnose and fix any issues, but will run full safety checks to make sure all is working as designed. Our engineers will also take the time to explain the best way to use your fire or stove to make sure that you get the best performance from it.
I will pass on your comments to Reza as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Jon Thompson
Jon Thompson, who came to our home was very polite, arrived on time and he replaced a door on our stove.
He was very helpful and informative.
Would definitely recommend him.
7. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Paul
Thank you for your 5-star review.
It is lovely to hear that our engineer Jon has done a great job in resolving your issue with your stove’s door.
I will pass on the comments to Jon, as I know he takes great pride in the work that he does.
Kind regards, Customer Care
customercare@stovax.com
Excellent experience
Excellent experience. Tim B (Job No: 1949600) arrived on time, having called ahead earlier to let me know when he would arrive. He was very professional, polite and respectful throughout his visit and solved our issue quickly. I am very happy with the outcome. Thank you Tim.
13. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Steve
Thank you for your 5-star review
We always appreciate when customers take time to write a positive review and are pleased you were happy with the service provided by our engineer.
Tim is a great example of just how good all our engineers are, and why we can offer the 5-star aftercare we are so proud of.
I will pass on your comments to Tim as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Excellent Repair and Customer Service
Just had a repair to our electric fire carried out by Stovax Gazco. The engineer Tim arrived on time and provided the highest level of customer service. He was extremely professional and polite and was able to diagnose the fault and carry out the repair easily. He also cleaned the fire and removed all mess and packaging. It was out of warranty and the price was reasonable and fair. Very impressed and highly recommended.
13. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Stephen
Thank you for your 5-star review
It is lovely to hear what a great job Tim our engineer has done servicing your fire.
All our engineers will fully check and clean your fire or stove when servicing and will advise on the best way to use it to achieve its optimum performance. They will also check the installation as well as give your fire a thorough clean, leaving it looking and working like new and allowing you to just sit back and enjoy.
I will pass on your comments to Tim as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Excellent
Excellent. Couldn't fault Reza's friendly, thorough and professional service.
12. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Yuker
Thank you for your 5-star review
It’s great to hear that you are happy with the service provided by our engineer Reza.
I will pass on your comments as I know he will be pleased.
Kind Regards Customer Care
customercare@stovax.com
Derek did a great job as usual
Derek did a great job as usual. Polite, friendly and tidy worker. Highly knowledgeable. Thanks again Derek. Highly recommended!
8. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Alan
Thank you for your 5-star review.
Derek is an excellent engineer and like all our engineers takes great pride in resolving any issues and we are sorry that it needed a re-visit on this occasion.
Hopefully you can now just sit back and enjoy the heat.
I’ll pass on your comments to Derek as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Great service provided by the engineer
Great service provided by the engineer, Jon Thompson who visited us to repair our gas fire. We’ve had problems with the fire and a major repair was needed. Jon was extremely helpful and is the sole reason for this five star review. Thanks again Jon!
7. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Neil.
Thank you for your 5-star review.
Occasionally things can go wrong with an appliance, but we do take great pride in being able to resolve any issues. This is why our excellent engineers are fully trained on all our products so they can quickly and efficiently resolve any issue. Leaving your fire looking and working like new.
I’ll pass on your comments to Jon as I know he takes great pride in his work.
Kind regards, Customer Care
customercare@stovax.com
Jon Thompson engineer rang ahead of…
Jon Thompson engineer rang ahead of service and fixed my broken fire in minutes. It had been broken for a year after paying £350 to Gas Angels who couldn't fix it. So grateful for your help Jon. Definitely a people person. Given you 5 stars
8. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Deborah
Thank you for your 5-star review.
A major benefit of having our engineer service and fix your fire is that not only are they excellent engineers, but they are trained in all our products, which allows them to fault diagnose and fix your fire quickly and efficiently.
I’ll pass on your comments to Jon as I know he takes great pride in his work.
Kind regards, Customer Care
customercare@stovax.com
Gazco Fire Fix
Great experience from Gazco engineer Jon Thompson. Jon arrived within the allocated time slot and called ahead of visit. Jon was very professional and carried out the work to our fire in a timely and efficient manner. Fire up and running again just in time for the cold weather! Would definitely recommend!
8. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Thank you for your 5-star review
It is great to hear what a good job Jon has done.
Like all our engineers he takes great pride in the quality of the work that he does, so it is great to hear you are pleased with the service he provided and you have your fire working in time for this cold spell of weather.
I will pass your comments on to Jon as I know he enjoys reading them.
Kind regards, Customer Care
customercare@stovax.com
Well done Derek
Derek came on the appointed time. He was very thorough, took photos of all the damage on his phone and showed them to me and explained the process of repair to gas fire with cracked plate and other issues.
6. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stovax Gazco
Dear Anne
Thank you for your 5-star review
I am so pleased to hear that Derek did a great job when he serviced your fire. Our engineer will always take time to not only fully check and service your fire, but also to explain to you any issues found. In your case he will also inform the head office of the parts required to resolve the issue, and if you wish, arrange a re-visit to fit and fix your fire.
I will pass on your comments to Derek, as I know he will be happy you are pleased with the service he provided.
Kind Regards Customer Care
customercare@stovax.com
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