Store Liverpoolfc Arvostelua 

Ordered a jersey for my 9 year old. The first one, besides looking smaller than expected for the advertised age, arrived with his personalised name misspelt and we had to ask for a refund. The second shirt (which I then ordered in a bigger size) arrived full of pulls and marks and loose threads and I had to send back - awful quality which I assumed was a one-off and had been done in the factory. The third shirt has now started to look worn out after only a few games, thread pulls and marks - looks awful. Very very poor quality and sizing guide completely wrong.

3 shirt orders in total, two had to go back and the third looks bad. Would NOT recommend.

My son bought a pair of the new season football socks as part of the whole kit. After the first wear they had fallen apart. Rubbish quality, insanely expensive. Absolutely no interest from the store to replace them.

Ordered t-shirt nearly 2 months ago order says complete still haven't received the t-shirt spoke to customer service 2 weeks ago still not heard a thing shocking!

I bought 3 new home kits recently - one for each of my boys and one for a member of my son’s under 10 football team who broke his leg.

The kids love them and they look really good - love the design.

However, the material is much more lightweight and has a less premium feel than last season’s Nike kit, and the kit is definitely smaller fitting than last season’s offering, so unfortunately will not last as long.

It’s a shame because the kits are not cheap. I’d expect better quality for the price and despite using the size chart on the website it still looks small on (maybe this hasn’t been updated for the new supplier?)

Anyway, the kids are chuffed with their new kit so that’s the main thing!

Absolutely shit quality "authentic" Adidas home shirt that started peeling after only a few hours of wear, when contacting customer services they pretended not to be able to open a JPEG

Worst customer service ever. I bought an Authentic Adidas home jersey and paid for a ‘Gold Premier League Patch’ which was not delivered & they sent me a faulty item which has threads missing.

Customer service didn’t even apologise- they just said to send it back and re order the item and they’ll refund me the express shipping.

Turns out the item is sold out and Kloe C who was working in the live chat was rude, incompetent and refused to take accountability. In her words “there’s nothing we can do if the item is sold out and we don’t have to fulfil your order”.

Sorry that is the worse customer service experience ever- Liverpool FC needs to invest in their staff who are dealing with the everyday people who support this club with their hard earned money. As a Liverpool fan… go elsewhere. Go directly to Adidas to buy the kit.

Rubbish
Express delivery quoted to arrive 3 days after economy delivery?! Because of this booked for locker collection but delivery failed with no further explanation (lockers full?!) and only going to reattempt after a week
Customer service barely help at all
Utter joke it’s been an awful experience

Awful , a month later and I still have yet to receive my order of the new shirt , it has been lost in transit , which quite frankly is not my issue , however a month down the line no shirt , no refund or replacement yet either ! Despite several emails to lfc and the courier etc … I still continue to have to waste more time chasing this up as I’m not prepared to loose £120 , and they wonder why there is a problem with fake merchandise, well looking at their reviews I’m not surprised !! Probably get better service .

The new 25/26 shirt £85 is disgustingly poor quality. I have returned it to get a refund after one wash it has washed baggy and also pulled in several places. My 15 year old doesn’t climb trees etc. He hasn’t even worn it to play football in. Just gaming and watching the match last week. Absolute rip off quality.

Order stated a 28th delivery, we are at 30th and order still processing. I escalated via LFC help (no answer 4 days later) online chat was poor and even though he said he would get it processed, still nothing (4 days later). I even emailed the SVP for Retail Lee Dwerryhouse and have not had a reply. Joke of a service I will never be ordering from the store or online again. The price you pay for a shirt is a joke then to receive this service is beyond awful and embarrassing for all involved with the club. It seems we are mere pawns in a business plan. The regulator needs to look into the actions of the club for misleading so many fans with false delivery dates. This was a Birthday present ordered 11 days prior. DO NOT BUY FROM LFC RETAIL.

Order took ages to arrive. When it did arrive the shirt and shorts were way too small even though the correct age size for my niece was ordered. Have to email before you can return anything and took a week for a reply. Only to be told that having a current squad player and number on the back is classed as personalisation these days and can’t be returned. Liverpool FC need to urgently look into this policy and their customer satisfaction judging by not just my experience but from other reviews. The following quote from their website is laughable “ We want you to feel confident about shopping with us. If you have a problem, or are unhappy with your purchase, then we will put the matter right.” If you are thinking of ordering, don’t waste your time or money as they don’t care about you as a customer or supporter. Better off ordering cheap knock offs.

I ordered a Jersey August 1st. Now it's August 27 and it still says it is in processing. So disappointing!
Just chatted with customer support. No refunds. Just hope that the shipments arrives before end of season.

After waiting over 3 weeks for my sons and mine kit, they finally arrived today, only to open and find the printed name on the back is already peeling, have now opened case to get resolved! Never known it to be so stressful ordering from here, never again.

Never purchasing from the online retail store again. Absolute shambles just like majority of the other reviews i placed an order and it's been pending on processing for past 10 days, I have tried to do that online form where they state response in 48 hours. NOTHING. I Tried the other contact instructions... still nothing.
Proper shambles do not purchase, better off going somewhere else.

Never again. We ordered two shirts and they both arrived damaged. One of them could not be worn at all because of the damage. So they told us to send it back and we will receive the refund. We send it back and we got an email saying that package arrived there and they will process it. This could take up to 14 days. So we waited and waited. After more than two weeks without any updates or the refund received, we asked about it and they told us that there is a delay. So we waited again, wrote emails, received apology emails, but still after four and almost five weeks, still no refund. Now they sent an email saying the case is closed. We still didn't get the refund and we feel very betrayed. So don't order anything there.

Ordered mens and youths shirts on 4/8/25 with a delivery date of 9/8/25.
Recieved an email on the 7/8/25 advising of delays
Recieved another on the 11/8/25 advising delivery soon!!!.
Sent an email telling them how disatified i was with thier service.
Recieved an email 21/8/25 advising of a refund. which idid not ask for or want.
All i want is the items paid for.
There was no explination or no apology

Terrible service will not use again.

Ordered personalised new home kit dated 09/08/2025. Estimated delivery date 17-20/08/2025. It's now the 21st. I checked the order online and it's still processing. Reading the reviews, it's a very similar issue. Almost two weeks since I ordered. What's going on? Not good enough. No emails either to say sorry your order is delayed, etc.

Ordered the new kit with Diogo J 20 on the back on 2nd August in plenty of time to receive the kit before the 1st game of the season on 15th. expected date of delivery was 9th, then email from them to say it'll be with me by 15th....it wasn't. It arrived on 19th August and I attended the 1st match of the season in an old kit. Many contacts with customer service who continuously state that they can't cancel the order as its 'personalised'!

Waited over 2 weeks for the order and they cant even spell Diogo j. right, sent it with no space in so now im on hold with there online store to try and get a replacement, really not happy!!!!

Ill keep it short.
Don't bother ordering online.
The end.🙂