Stone Tile Depot Arvostelua 

Return service and customer service is non-existent. Will give you the runaround. It's been a month and the box is still sitting in my house. I am a caregiver and the box is literally in the way of everything. They keep saying "it's the supplier" -- then get another supplier. To just pass the buck and not have a clear answer on returns is unacceptable. This company is a scam.

After placing my order for a sample which I found randomly online, I received a very friendly introduction from Matt and he thanked me for my order. He then followed up with me after I received the sample to find out how I liked it and if I wished to proceed with an order. I really appreciated his follow up and knowing I had a person that I could go to if questions or if I wished to proceed. The sample is beautiful but we decided not the right fit for our kitchen.
I really appreciated his communications and follow up. Showed me he cares. Great service

It arrived in a timely fashion and the ones that I dealt with were terrific.

These are beautiful and well made. The purchase was seamless, and they package was spot on. Thank you for the great experience, Elon, NC

Matt was very helpful. Amswered all my questions and provided prompt delivery of tile.

Communication by email was easy and efficient. The company was genuinely interested in my needs and they were responsive to my questions.

The tiles were delivered in a timely manner and well packed. They’re beautiful!

Matt kindly took time for my questions. Appreciate his support.

Customer /service agent Matt was very eager to sort out a solution

Courteous, timely and followed up to see what else was needed. Would work with them again for sure!

Beautiful tile! Very well packed and shipped quickly.

They would not ship my order, would not provide a tracking number, would not return phone calls. Terrible experience would never do business with them again.

Order was pretty terrible from start to finish.

First off, they claimed our material was in stock. However, when the order hadn’t shipped more than a week later, they said it was “delayed in Customs.” Uh, that’s not how “in stock” works.

Then, several days later, they emailed us a bill of lading to prove the order was actually shipping. Unfortunately, they chose Roadrunner as the carrier. We responded quickly asking for (almost literally) any other carrier. No response. We called and were told they couldn’t change the carrier. 25 years of shipping experience says they easily could have. But, obviously, they didn’t.

As we feared, Roadrunner shipment was delayed from 6 days to at least 8, after the entire order process had been 10 days slower than expected.

We went to the terminal to pick it up. 34 of the 50 pieces we ordered were damaged, which we documented with the carrier and via email.

So far, weeks later… nothing but crickets from Stone & Tile Depot.

One rep was helpful via telephone (Izabella?). Otherwise, poorly run, unethical business that couldn’t care less about customer service. Truly, I’m surprised they’re still in business.

Absolutely beautiful product. Chose the Carrera marble to put around our fireplace and it looks stunning with a gorgeous texture and a subtle sparkle. Shipping was expensive but worth it since it is quite heavy and the tile itself was reasonably priced to help justify the cost. Very happy with the project!

Ability to see samples at reasonable cost.

We loved the style of the sink and it worked well in our 1937 home. However, there were small screws missing and the push drain had a hole in the plastic area that caused it to leak. We had to purchase another one.

So accommodating! Beautiful tile choices, Kerri was extremely helpful ☺️

The customer service representative Ana was exceptional. She explain the difference between matte and honed and was very patient with my questions. Unfortunately, she no longer works in customer service. I was told the standard delivery could take up to 3 weeks and it was delivered in 12 days. I was very satisfied because it was within the timeline of my contractor's schedule. Ana made my overall sales experience great at a time when remodeling can be stressful!

Excellent service. High quality product.

Very good customer service and communication.