Really friendly and professional service from start to finish. The team were very nice, helpful, and explained everything clearly when they delivered the hire car. They made the whole process really e... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The customer service was fantastic and the lady who dropped off my hire car was amazing, she kept me posted on delivery and went above and beyond explaining all of the car’s functions to me before lea... Näytä lisää
Let me know about delivery in plenty of time and kept me well up to date. Very polite and professional. Credit to the company.
Very nice man called Colin dropped of the hire car, he was really thorough checking over the car and very friendly. The hire car was sorted out and delivered really quickly which is very impressive as... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Stocalfe Response is an established provider of Credit and Intervention Hire to motorists and commercial fleets involved in road traffic accidents. From Recovery, Repairs, Replacement Vehicles and Personal Injuries, we're a one-stop-shop when it comes to accident management. We promise we'll make it a seamless, stress-free experience and get you back on the road in no time.
Yhteystiedot
Stretton Green Distribution Park, WA4 4TQ, Appleton Thorn, Yhdistynyt kuningaskunta
- 01925 931133
- support@stocalferesponse.com
- stocalferesponse.com
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On vastannut 66 %: iin saamistaan huonoista arvosteluista
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Excellent Customer Service
Can highly recommend this company after being unfortunately involved in an accident which resulted in my car being wrote off. All staff were fantastic especially Megan and Felicity who I mainly spoke to and went to extensive lengths to fight our corner with both the 3rd parties insurance company for settling my claim and the finance company who even “lost” our £10,000 payment we made! Nothing was too much trouble and now we have it sorted finally. Excellent service, a credit to the company.

Vastaus yritykseltä Stocalfe Response

Vastaus yritykseltä Stocalfe Response
Great service received after a drink…
Great service received after a drink driver hit my parked car. Hire car was received within 48 hours and they picked the hire car up the day after mine was returned all fixed and ready to go! Good communication and assistance all the way through.
Many thanks
Katrina

Vastaus yritykseltä Stocalfe Response
Very helpful and quick service and…
Very helpful and quick service and friendly staff

Vastaus yritykseltä Stocalfe Response
Thank you stocalfe for putting my mind…
Thank you stocalfe for putting my mind at ease after i was involved in an accident that wasn't my fault. They were super helpful and efficient, and were in constant communcation with me. I received a hire car very quickly and also paid out for my vehicle super fast too. Would definitely recommend to anyone who finds themself in a similar situation to myself.

Vastaus yritykseltä Stocalfe Response
Bad Management
I personally wouldn't want to give any stars.
Reading all these reviews it seems Stocalfe have good communication with their clients that have had an accident, flip it over to the communication to the bodyshop that has repaired a vehicle and would like paying it seems they are extremely reluctant. I have been chasing a nearly £4000 invoice since April 2023, when you email a finance manager and an operations manager that doesn't give a definite response for the payment what hope do you have. We as a company along with others that I know of will no longer take any work from this company.
I was unfortunate enough to be involved…
I was unfortunate enough to be involved in a road traffic collision recently, which was very unsettling. I used Stocalfe to deal with my claim, and my claim handler was Megan. She was calm, efficient and confident when dealing with myself and my case and which I was grateful for in the circumstances. I would recommend this company to anyone, thank you 😊

Vastaus yritykseltä Stocalfe Response
Good communication
Good communication, claim dealt with quickly and efficiently during a stressful time. .

Vastaus yritykseltä Stocalfe Response

Vastaus yritykseltä Stocalfe Response
My main point of contact when the…
My main point of contact when the incident happens was very understanding and kind thesecond person was thoughtful. I spoke to a lady Yesterday. She was very rude and seems desperate to get me off the phone

Vastaus yritykseltä Stocalfe Response
I had an accident a few months ago and…
I had an accident a few months ago and was recommended Stocalfe. I dealt with a woman called Megan who was very helpful, she couldn’t have done more for me My claim was sorted super fast and I had no issues at all. I would highly recommend Stocalfe and the lady I spoke to. She was great!

Vastaus yritykseltä Stocalfe Response
Stress & Hassle free
Stress & Hassle free. Car received was immaculate, didn’t want to see it leave! Great service

Vastaus yritykseltä Stocalfe Response
I had my first accident and stocalfe…
I had my first accident and stocalfe response gave me a stress free experience

Vastaus yritykseltä Stocalfe Response
I had a great experience

Vastaus yritykseltä Stocalfe Response
Very fast a efficient
Very fast a efficient. Friendly helpful staff and very professional.

Vastaus yritykseltä Stocalfe Response
Unfortunately I had a car accident 2…
Unfortunately I had a car accident 2 weeks ago and my car was written off. Jamesy has been an amazing support with getting the ball rolling and keeping the process moving rapidly. Jamesy has put me at ease with this whole situation and has always made sure to reply to my questions promptly.
Jamesy has made this whole process stress free. I would recommend this service to anyone. Thank you!! 5*

Vastaus yritykseltä Stocalfe Response
My First Major Crash at 65 years old
My First Major Crash at 65 years old : (
The company has been outstanding in its dealings with my case. Megan especially..
Everything has gone so much faster and better than I expected/ hoped for. I have friends in similar positions who can't believe how fast my case has gone to date!!
Seriously IMPRESSED BY EVERYTHING + EVERYONE...

Vastaus yritykseltä Stocalfe Response
Great service from start to finish
Great service from start to finish. Received a great replacement vehicle while mine was in for repair and definitely took the stress out of having an accident. 5*

Vastaus yritykseltä Stocalfe Response
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