Stocalfe Response Arvostelua 

203
•
TrustScore 4.5/5 tähteä

4,7

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Really friendly and professional service from start to finish. The team were very nice, helpful, and explained everything clearly when they delivered the hire car. They made the whole process really e... Näytä lisää

Saanut 5/5 tähteä

The customer service was fantastic and the lady who dropped off my hire car was amazing, she kept me posted on delivery and went above and beyond explaining all of the car’s functions to me before lea... Näytä lisää

Saanut 5/5 tähteä

Very nice man called Colin dropped of the hire car, he was really thorough checking over the car and very friendly. The hire car was sorted out and delivered really quickly which is very impressive as... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Vahinkovakuutusyhtiö

Yrityksen kirjoittama

Stocalfe Response is an established provider of Credit and Intervention Hire to motorists and commercial fleets involved in road traffic accidents. From Recovery, Repairs, Replacement Vehicles and Personal Injuries, we're a one-stop-shop when it comes to accident management. We promise we'll make it a seamless, stress-free experience and get you back on the road in no time.


Yhteystiedot

4,7

Erinomainen

TrustScore 4.5/5 tähteä

203 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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On vastannut 66 %: iin saamistaan huonoista arvosteluista

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Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,7

Kaikki arvostelut

(203)

68 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Excellent Customer Service

Can highly recommend this company after being unfortunately involved in an accident which resulted in my car being wrote off. All staff were fantastic especially Megan and Felicity who I mainly spoke to and went to extensive lengths to fight our corner with both the 3rd parties insurance company for settling my claim and the finance company who even “lost” our £10,000 payment we made! Nothing was too much trouble and now we have it sorted finally. Excellent service, a credit to the company.

17. tammikuuta 2024
Oma-aloitteinen arvostelu
Stocalfe Response-logo

Vastaus yritykseltä Stocalfe Response

Hi Kim,
Thank you very much for leaving us a 5 star review and providing such insightful feedback. We will pass on your comments to your claims handlers who I am sure will greatly appreciate the feedback.
Best wishes,
Stocalfe Response

Saanut 5/5 tähteä

Good communication

Good communication
Very punctual and helpful

8. tammikuuta 2024
Stocalfe Response-logo

Vastaus yritykseltä Stocalfe Response

Hi Donna,
Thank you for leaving us a 5 star review, very much appreciated.
Best wishes,
Stocalfe Response

Saanut 4/5 tähteä

Great service received after a drink…

Great service received after a drink driver hit my parked car. Hire car was received within 48 hours and they picked the hire car up the day after mine was returned all fixed and ready to go! Good communication and assistance all the way through.
Many thanks
Katrina

27. marraskuuta 2023
Oma-aloitteinen arvostelu
Stocalfe Response-logo

Vastaus yritykseltä Stocalfe Response

Hi Katrina,
Thank you for the feedback and leaving us a review.
We are pleased we could help!
Best wishes,
Stocalfe Response

Saanut 5/5 tähteä

Very helpful

Very helpful.
Thank you 😊

17. lokakuuta 2023
Stocalfe Response-logo

Vastaus yritykseltä Stocalfe Response

Hi Christopher,
We really appreciate the 5 star review!
Best wishes,
Stocalfe Response

Saanut 5/5 tähteä

Thank you stocalfe for putting my mind…

Thank you stocalfe for putting my mind at ease after i was involved in an accident that wasn't my fault. They were super helpful and efficient, and were in constant communcation with me. I received a hire car very quickly and also paid out for my vehicle super fast too. Would definitely recommend to anyone who finds themself in a similar situation to myself.

20. lokakuuta 2023
Oma-aloitteinen arvostelu
Stocalfe Response-logo

Vastaus yritykseltä Stocalfe Response

Hi Fiona,
Many thanks for the 5 star review, it is nice to read you would recommend us to others!
Much appreciated,
Stocalfe Response

Saanut 1/5 tähteä

Bad Management

I personally wouldn't want to give any stars.
Reading all these reviews it seems Stocalfe have good communication with their clients that have had an accident, flip it over to the communication to the bodyshop that has repaired a vehicle and would like paying it seems they are extremely reluctant. I have been chasing a nearly £4000 invoice since April 2023, when you email a finance manager and an operations manager that doesn't give a definite response for the payment what hope do you have. We as a company along with others that I know of will no longer take any work from this company.

17. lokakuuta 2023
Saanut 5/5 tähteä

very good service

9. lokakuuta 2023
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Vastaus yritykseltä Stocalfe Response

Hi Robert,
Thank you for the 5 star review, it is greatly appreciated.
Best wishes,
Stocalfe Response

Saanut 5/5 tähteä

I was unfortunate enough to be involved…

I was unfortunate enough to be involved in a road traffic collision recently, which was very unsettling. I used Stocalfe to deal with my claim, and my claim handler was Megan. She was calm, efficient and confident when dealing with myself and my case and which I was grateful for in the circumstances. I would recommend this company to anyone, thank you 😊

11. lokakuuta 2023
Oma-aloitteinen arvostelu
Stocalfe Response-logo

Vastaus yritykseltä Stocalfe Response

Hi Jennifer,
We are pleased to read you would recommend us and we will ensure your feedback is passed on to your handler.
Thank you for leaving us a review!
Much appreciated,
Stocalfe Response

Saanut 5/5 tähteä

Good communication

Good communication, claim dealt with quickly and efficiently during a stressful time. .

7. elokuuta 2023
Oma-aloitteinen arvostelu
Stocalfe Response-logo

Vastaus yritykseltä Stocalfe Response

Hi Lesley,
Thanks for spending the time to leave us a review, especially one with 5 stars!
Much appreciated,
Stocalfe Response

Saanut 5/5 tähteä

Great Service

Quick and easy service

10. lokakuuta 2023
Oma-aloitteinen arvostelu
Stocalfe Response-logo

Vastaus yritykseltä Stocalfe Response

Hi Dan,
Thank you very much for leaving us a 5 star review.
Much appreciated,
Stocalfe Response

Saanut 2/5 tähteä

My main point of contact when the…

My main point of contact when the incident happens was very understanding and kind thesecond person was thoughtful. I spoke to a lady Yesterday. She was very rude and seems desperate to get me off the phone

20. syyskuuta 2023
Stocalfe Response-logo

Vastaus yritykseltä Stocalfe Response

Hi Mavis,
Thank you for your review, we are sorry to read about the experience you have had with our handler.
Unfortunately, we cannot locate your file to investigate please can you contact us at support@stocalferesponse.com or 01925 9311333 and provide your reference FAO Chloe so we can review the issue.
Thanks,
Stocalfe Response

Saanut 5/5 tähteä

I had an accident a few months ago and…

I had an accident a few months ago and was recommended Stocalfe. I dealt with a woman called Megan who was very helpful, she couldn’t have done more for me My claim was sorted super fast and I had no issues at all. I would highly recommend Stocalfe and the lady I spoke to. She was great!

5. huhtikuuta 2023
Oma-aloitteinen arvostelu
Stocalfe Response-logo

Vastaus yritykseltä Stocalfe Response

Hi Caitlin,
Thank you for leaving us a 5 star review. We will pass on your comments to the handler who I am sure will really appreciate it.
Many thanks,
Stocalfe Response

Saanut 5/5 tähteä

Stress & Hassle free

Stress & Hassle free. Car received was immaculate, didn’t want to see it leave! Great service

26. syyskuuta 2023
Oma-aloitteinen arvostelu
Stocalfe Response-logo

Vastaus yritykseltä Stocalfe Response

Hi Jason,
We really appreciate you leaving us a 5 star review and glad you enjoyed the hire car!
Many thanks,
Stocalfe Response

Saanut 5/5 tähteä

I had my first accident and stocalfe…

I had my first accident and stocalfe response gave me a stress free experience

22. syyskuuta 2023
Oma-aloitteinen arvostelu
Stocalfe Response-logo

Vastaus yritykseltä Stocalfe Response

Hi Kate,
We really appreciate you taking the time to leave us a 5 star review. It is pleasing to read you had a good experience with us.
Best wishes,
Stocalfe Response

Saanut 5/5 tähteä

I had a great experience

25. syyskuuta 2023
Oma-aloitteinen arvostelu
Stocalfe Response-logo

Vastaus yritykseltä Stocalfe Response

Hi Hope,
Thank you very much for taking the time to write us a 5 star review! We are pleased to read you had a great experience.
Much appreciated,
Stocalfe Response

Saanut 5/5 tähteä

Very fast a efficient

Very fast a efficient. Friendly helpful staff and very professional.

7. elokuuta 2023
Stocalfe Response-logo

Vastaus yritykseltä Stocalfe Response

Hi Thao & Hong

Thank you for the 5 star feedback and the positive feedback

Much appreciated

Stocalfe Response

Saanut 5/5 tähteä

Unfortunately I had a car accident 2…

Unfortunately I had a car accident 2 weeks ago and my car was written off. Jamesy has been an amazing support with getting the ball rolling and keeping the process moving rapidly. Jamesy has put me at ease with this whole situation and has always made sure to reply to my questions promptly.

Jamesy has made this whole process stress free. I would recommend this service to anyone. Thank you!! 5*

7. elokuuta 2023
Oma-aloitteinen arvostelu
Stocalfe Response-logo

Vastaus yritykseltä Stocalfe Response

Hi Charlotte,

Thank you for taking the time to write this great review.
We will pass on your feedback to the handler who I'm sure will really appreciate the comments.

Many thanks,

Stocalfe Response

Saanut 5/5 tähteä

My First Major Crash at 65 years old

My First Major Crash at 65 years old : (
The company has been outstanding in its dealings with my case. Megan especially..
Everything has gone so much faster and better than I expected/ hoped for. I have friends in similar positions who can't believe how fast my case has gone to date!!
Seriously IMPRESSED BY EVERYTHING + EVERYONE...

26. heinäkuuta 2023
Stocalfe Response-logo

Vastaus yritykseltä Stocalfe Response

Hi Archie,

Many thanks for the 5 star review and great feedback. It is pleasing to read you have had an impressive service but let's hope it's the last time you need it :)

We will ensure your comments are passed on to your claims handler.

Much appreciated,

Stocalfe Response

Saanut 5/5 tähteä

Great service from start to finish

Great service from start to finish. Received a great replacement vehicle while mine was in for repair and definitely took the stress out of having an accident. 5*

25. heinäkuuta 2023
Oma-aloitteinen arvostelu
Stocalfe Response-logo

Vastaus yritykseltä Stocalfe Response

Hi Molly,
We're very pleased to read that you have had a great experience with us and we love to see the 5 stars!
Thank you very much,
Stocalfe Response

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