Really friendly and professional service from start to finish. The team were very nice, helpful, and explained everything clearly when they delivered the hire car. They made the whole process really e... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The customer service was fantastic and the lady who dropped off my hire car was amazing, she kept me posted on delivery and went above and beyond explaining all of the car’s functions to me before lea... Näytä lisää
Let me know about delivery in plenty of time and kept me well up to date. Very polite and professional. Credit to the company.
Very nice man called Colin dropped of the hire car, he was really thorough checking over the car and very friendly. The hire car was sorted out and delivered really quickly which is very impressive as... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Stocalfe Response is an established provider of Credit and Intervention Hire to motorists and commercial fleets involved in road traffic accidents. From Recovery, Repairs, Replacement Vehicles and Personal Injuries, we're a one-stop-shop when it comes to accident management. We promise we'll make it a seamless, stress-free experience and get you back on the road in no time.
Yhteystiedot
Stretton Green Distribution Park, WA4 4TQ, Appleton Thorn, Yhdistynyt kuningaskunta
- 01925 931133
- support@stocalferesponse.com
- stocalferesponse.com
4,7
Erinomainen
203 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 66 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Fantastic experience
Very responsive, handled the claim
Quickly and professionally. Very clear throughout the process. Could not fault the process or individuals involved (Simon and Lewis). They have been exceptional
9. heinäkuuta 2025
Vastaus yritykseltä Stocalfe Response
Hi,
Thank you for taking the time to leave such a positive review. We're thrilled to hear that you found the process smooth, clear, and professionally handled. Simon and Lewis will be especially pleased to hear your kind words they always strive to provide exceptional service, and it's great to see that reflected in your experience.
If there's anything you need in the future, we're always here to help.
Best regards,
Stocalfe Response
Outstanding Service from Stocalfe…
Outstanding Service from Stocalfe Response – Truly Impressed!
I wanted to share my sincere thanks and appreciation to the whole team at Stocalfe Response for the exceptional way they handled my recent no-fault RTC. From start to finish, the process has been seamless – I genuinely can’t fault their efficiency, professionalism, and care.
A special mention goes to Luke, who has been brilliant from the very first day of the accident. He’s been approachable, diligent, and professional throughout, while also bringing a really personable and caring approach that’s made a difficult situation much easier to navigate. Even during his time away from the office, it was clear he’d communicated thoroughly and effectively with Sian and Lewis, both of whom kept things moving and were just as helpful and professional.
You often hear negative stories about insurance experiences during car accidents, but Stocalfe Response have absolutely nailed customer service. I’m genuinely relieved that when I took out my policy with First Central, Stocalfe turned out to be the partner company handling my claim – I couldn't have asked for better support.
From reporting the incident, to the coordination of the hire car, to communications with the third-party legal team – everything has been handled so smoothly. The team took the weight off my shoulders and allowed me to focus on recovering and getting life back to normal.
Huge thanks to Luke, Sian, Lewis, and the wider team – you're doing a fantastic job.
2. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stocalfe Response
Hi Jude,
Thank you for your amazing review! We're so pleased we could support you through your no-fault RTC and make the process as smooth as possible. Luke, Sian, and Lewis will be thrilled to hear your kind words, they truly go above and beyond to provide compassionate, professional service.
We're glad we could take the weight off your shoulders and help you focus on your recovery. Your feedback means a lot to us!
Best wishes,
Stocalfe Response
Still waiting
I was involved in a RTC, initial thoughts fantastic company. 2 weeks later I had to call and ask what was happening with my repairs. A delay they said. I contact the repairers and the advised still waiting on authorisation. I then emailed the Managing Director, 20 minutes later I had confirmation the repairs had been authorised. I will wait and see how long it takes to get my car back. Now 4 weeks and still waiting for the repairs to be completed.
11. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stocalfe Response
Hi Sharon,
Thank you for taking the time to share your feedback, and we're very sorry to hear about the delays you experienced.
While we're pleased that your initial impression of our service was positive, we understand how frustrating it must have been to chase updates on your vehicle repairs. We've since been in touch with you directly to provide a full update, and our claims handler has apologised for the delay in the repairer providing their estimate, which unfortunately impacted the authorisation process.
We really appreciate your patience throughout and assure you we're working closely with the repairer to ensure everything now progresses as swiftly as possible.
If you have any further concerns, please don’t hesitate to get in touch with us directly, we're here to help.
Kind regards,
Stocalfe Response
Very happy quick and efficient and…
Very happy quick and efficient and excellent service provided highly recommended
13. kesäkuuta 2025
Vastaus yritykseltä Stocalfe Response
Hi Louise,
Thank you for your fantastic 5-star review!
We're so pleased to hear you were happy with the quick, efficient service you received. Providing a smooth and stress-free experience is always our goal, so it's great to know we delivered on that for you.
We really appreciate your recommendation and your kind words.
Best wishes,
Stocalfe Response
I had an accident and Stocalfe helped…
I had an accident and Stocalfe helped me. Lewis is my file handler and has been excellent and communicated loads, so has Luke and amber. Sian also set my file up and reassured me instantly.
13. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stocalfe Response
Hi Ciara,
Thank you so much for your 5-star review!
We're delighted to hear that your experience with us has been so positive following your accident. It's great to know that Lewis, Luke, Amber, and Sian all provided you with excellent support and communication throughout, we'll be sure to pass on your kind words to the team.
Reassuring and guiding our customers through a stressful time is exactly what we're here for, so we're really pleased we could be there for you when you needed it most.
Wishing you all the best moving forward, and thank you again for taking the time to share your experience.
Best regards,
Stocalfe Response
Really in very quick and very helpful…
Really in very quick and very helpful formative
9. toukokuuta 2025
Vastaus yritykseltä Stocalfe Response
Hi Linda,
Thank you for your 5-star review! We're so pleased to hear you found our service quick and helpful. We're always here to support you when you need us.
Best wishes,
Stocalfe Response
Quick response
Quick response, kept informed at all stages, very helpful. Made process very easy.
13. toukokuuta 2025
Vastaus yritykseltä Stocalfe Response
Hi,
Thank you for your 5-star review! We're really glad to hear you found the process easy and felt well-informed throughout. We're always here to help make things as smooth as possible.
Best regards,
Stocalfe Response
Prompt and concise
Prompt and concise in sharing information and offering advice and instructions.
Very friendly and approachable which made the whole experience efficient and timely.
6. toukokuuta 2025
Vastaus yritykseltä Stocalfe Response
Hi Nick,
Thank you for your 5-star review! We're really pleased to hear you found our team prompt, friendly, and easy to deal with. It's great to know we helped make the process efficient and straightforward for you.
Best wishes,
Stocalfe Response
Vastaus yritykseltä Stocalfe Response
Hi Laura,
Thank you for the 5 stars! We're really glad to hear you found our team helpful — it's always our aim to provide the best support possible.
Best regards,
Stocalfe Response
fantastic attention to me
fantastic attention to me
many thanks for a quick response
2. toukokuuta 2025
Vastaus yritykseltä Stocalfe Response
Hi Anthony,
Thank you for your kind words and 5-star review! We're really pleased to hear you were happy with the attention and quick response you received.
Best regards,
Stocalfe Response
Quick and smooth process
Quick and smooth process. I received a hire car in an hour, they’re easy to reach out and everyone is helpful.
21. maaliskuuta 2025
Vastaus yritykseltä Stocalfe Response
Hello,
Thank you for your great feedback! We're delighted to hear that you experienced a quick and smooth process, and that our team was helpful and easy to reach. Getting you back on the road quickly is always a top priority, so we're glad we could provide a hire car within the hour.
We really appreciate you taking the time to share your experience.
Best regards,
Stocalfe Response
Stocalfe took immediate ownership of…
Stocalfe took immediate ownership of the issue, and although resolution took a while they communicated clearly at every step. Very grateful for their help and professionalism.
24. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stocalfe Response
Dear Jackie,
Thank you for your thoughtful review. We’re so pleased to hear that you felt supported and well-informed throughout the process. While some resolutions can take time, we believe clear communication is key, and we're glad that made a positive difference for you.
We truly appreciate your kind words and are grateful for the opportunity to assist.
Best regards,
Stocalfe Response
Vastaus yritykseltä Stocalfe Response
Hi Toni,
Thank you so much for your kind words! We're really glad to hear you were happy with the service.
Best wishes,
Stocalfe Response
This is the first time using Stocalfe…
This is the first time using Stocalfe Response. My case handler was Lewis and he was very helpful, friendly and explained every step. I could not fault this company. Lewis was fast and efficient with what was needed to be done. I would definitely recommend this company.
21. maaliskuuta 2025
Vastaus yritykseltä Stocalfe Response
Hello Donna,
Thank you so much for taking the time to leave such a lovely review! We're delighted to hear your first experience with Stocalfe Response was a positive one. We'll be sure to pass on your kind words to Lewis – he’ll be thrilled to know he made such a great impression.
If you ever need us again, we’re just a call away. Thanks again for the recommendation!
Warm regards,
Stocalfe Response
Excellent service and Lewis was very…
Excellent service and Lewis was very cooperative and helpful. Made the experience a whole lot more relaxed and stress free.
2. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stocalfe Response
Hi William,
Thank you for your kind words! We're so pleased to hear you received excellent service and that Lewis was able to make the process more relaxed and stress-free for you.
We know how important it is to feel supported during times like these, and it’s great to know Lewis made such a positive impression.
If there’s ever anything else we can help with, don’t hesitate to get in touch.
Best regards,
Stocalfe Response
Very great service
Very great service. I was kept up to date with the progress on my car repair. Lewis was always helpful and professional.
I was provided with another car to use while my car was getting fixed.
28. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stocalfe Response
Hi Charlotte,
Thank you for taking the time to leave such a positive review! We’re so glad to hear that you were kept updated throughout the repair process and that Lewis was able to assist you.
Best regards,
Stocalfe Response
Absolutely fantastic service.
Absolutely fantastic service.From reporting the accident to settling,Lewis(who kept me updated and helped sort everything!) was so helpful,
I couldn't have asked for better in the situation I was in( non fault car accident).
Many thanks.
18. maaliskuuta 2025
Vastaus yritykseltä Stocalfe Response
Hi Eric,
Thank you so much for your fantastic review! We’re really pleased to hear that Lewis was able to provide you with the support and updates you needed throughout the entire process.
We know how stressful a non-fault car accident can be, and we’re glad we could assist you in getting everything sorted quickly and smoothly. Your feedback means a lot to us!
Many thanks,
Stocalfe Response
Vastaus yritykseltä Stocalfe Response
Hi Heidi,
Thank you for sharing your feedback with us! We're so glad to hear that we could help take the stress out of your experience. We understand how important it is to feel supported, and we’re happy to know that our team was able to assist you in a way that made things easier.
If you ever need any further assistance, we’re always here for you.
Best regards,
Stocalfe Response
Everyone has been so helpful especially…
Everyone has been so helpful especially Felicity, she is gone above and beyond helping me with this process!
19. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stocalfe Response
Hi Phillip,
Thank you for your wonderful feedback! We're so pleased to hear that Felicity was able help you through the process. We’re lucky to have such dedicated team members who truly care about our clients.
Your kind words mean a lot to us, and we’re always here if you need further assistance.
Best regards,
Stocalfe Response
Excellent service provided
Excellent service provided , and very quick at handling the situation, communication was fantastic!
5. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stocalfe Response
Hi Jo,
Thank you so much for your lovely review! We're really glad to hear you were happy with the service and that our communication and speed made a positive impact during your experience with us.
All the best,
Stocalfe Response
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