Stitchin' Heaven Arvostelua 

Great customer service and great products.

I bought a Christmas gift card for my wife. When she went to use the gift card, the email contained no information on how to use it. An email was sent requesting information, and we received nothing but an auto reply stating that it's the holidays. The original email should have contained a gift card code, and I should have received a response to my request for information by now. If action isn't taken within the next few days, I will be demanding my money back and she will be spending it at a different quilt store.

The New Years day class was sooo much fun. The company has great inventory and excellent customer service.

The product was high quality and the BOM was on a schedule and I always received it promptly. Directions were pretty good and I loved the creative part of the project. I have received lots of compliments on the finished quilt. I am ready to do another one.

It was very easy to sign up for another BOM, even though my last one isn't finished.

Good instructors. I had a lot of fun and learned a lot

I was worried that I might have missed the Alaska BOM, and today my first package arrived! I’m so excited to get started. I just love your company.

The patterns and fabric I received for my first block of the month with stitchin heaven were all perfect! Can’t wait to get my next one!

I received my entire quilt kit, including the decorations and backing, on the first month. Looking forward to working on it at my leisure. Great pattern, easy to follow directions for a beginner.

Timely matter on delivery and corresponding with me during my order.

Quickly arrived and it was just what I ordered

Thank you
By the way this was my first time to order from you

fast delivery, right order

Beautiful pattern again this year, great instruction as usual

It’s a good place to buy your fabric and get new ideas.

I didn’t mind getting my order more than a month after the purchase. It was a big sale. What frustrated me was that the system let me purchase and pay for 13 fabric cuts. After waiting around 3 weeks, they refunded me (which I appreciate) for 8 of my 13 fabrics. The ones I wanted most and planned to use in a specific quilt I’m starting soon, or was, got canceled and 4 of the 5 I got were all different shades of the same color. I remind myself it was a big sale, but I’m still very frustrated and disappointed. Please get software that will track how much fabric you have and then how much is sold so you aren’t selling more than you have. In my opinion, getting only 5 of 13 fabrics is unacceptable but I do appreciate that I didn’t have to fight for a refund. Thank you for that.

After I wrote this review I have recieved responses from customer service and feel the shop is working to fix the issues they had in December with their web orders and website. I am sure I will shop with Stitchin' Heaven in the future. I have recieved the missing piece to my February rug kit. Old Post: I placed 2 orders on December 5th and 6th. Of the one on the 5th I recieved one of 5 things ordered on the 26th with no explaination where the other things were or if I would recieve them later. After I called the store I was told the others could not be found and their website was overloaded and out of date. The other order is coming from a secondary site which was not explained in the order and I was told it would take 6 to 8 weeks from now to recieve it. Very poor customer service. I will be very hesitant to order from you again. Also my last rug of the month kit was missing things and I was told the missing part would be sent which has not arrived as of this date.

They responded quickly to questions and issues. The value and quality of products are top notch. Love their choices on website. They are the best b
Jane

Stitchin' Heaven was always there to answer any questions or help with problems. I never had to wait on a phone and the person I talked to had the answers or would get right back to me. They REALLY want our projects to turn out well. Thank you.

Love the monthly quilt kits. They are perfect. Thank you

They were very easy to deal with, if I had to contact customer support I received a call back quickly. Staff was able to take care of my issue/concerns with my block of the month!