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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

They are thieves. They don’t inform you of their terms and conditions before you create an account; it’s only after you’ve created one and try to withdraw your money that they tell you you can’t, clai... Näytä lisää

Saanut 1/5 tähteä

Horrible, shady, dodgy company. Tried it once and not going back ever. The amount of extremely negative reviews here speak for themselves. STAY AWAY UNLESS YOU FEEL GENEROUS AND WANT TO MAKE A ONE-WAY... Näytä lisää

Saanut 1/5 tähteä

Deposit is instant unfortunately when you want to withdraw money, they would ignore all of your inquiry email and no update at all. In their website, money withdrawal process would take around 3... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

I converted USD 200 into USDT through the Sticpay app, expecting to be able to transfer or convert it back into fiat later. However, once the conversion was done, the app gave me no option to send... Näytä lisää

Yrityksen tiedot

  1. Vaihtoehtoiset rahoituspalvelut
  2. ja myös
  3. Maksupalvelu
  4. Muut kuin pankin rahoituspalvelut

Yrityksen kirjoittama

Sticpay is a global E-wallet service without the boundaries of locations. You can send/receive money via Sticpay account within one minute.


Yhteystiedot

1,5

Huono

TrustScore 1.5/5 tähteä

158 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Ei ole vastannut huonoihin arvosteluihin

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

1,5

Kaikki arvostelut

(158)

13 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Hello sir

Hello sir, They Said 10 bucks bonus will be added after sign in and so on . But I didn't received any amount of money the campaign is over . No bonus added .

1. kesäkuuta 2024
Oma-aloitteinen arvostelu
STICPAY-logo

Vastaus yritykseltä STICPAY

Dear Mahamud,

Thank you for sharing your feedback. We apologize for any confusion or inconvenience caused by the recent promotional campaign.

For us to look into this, could you please share with us the link to the promotion?

Best regards,

STICPAY Team

Saanut 1/5 tähteä

The support service is useless

The support service is useless, I made a deposit more than 2 weeks ago and haven’t had a response after sending them numerous emails.

Next step call the bank. Never using Sticpay again.

2. toukokuuta 2024
Oma-aloitteinen arvostelu
STICPAY-logo

Vastaus yritykseltä STICPAY

Hello,

We sincerely apologise for the inconvenience and for the lack of response regarding your deposit issue. This is not the standard of service we aim to provide.

To help resolve this matter, could you please verify if all fields were correctly filled out in your deposit request, including the memo section? Our system requires all necessary details, such as the memo, to process deposits efficiently. Missing information can cause delays and complications, as well as not processing the request at all.

Best regards,
STICPAY Team

Saanut 1/5 tähteä

Don’t use this scam company

Don’t use this scam company , to deposit it’s very fast , but you can’t never withdraw your money anymore , when you try , it takes weeks in pending status , and if it’s for some reason is cancelled , they discount the fee anyway !

If you try to talk to the support they don’t reply ! DONT USE STICPAY NEVER !!!!!!!

9. toukokuuta 2024
Oma-aloitteinen arvostelu
STICPAY-logo

Vastaus yritykseltä STICPAY

Hello,
We are sorry to hear about your recent experience with STICPAY. We understand how frustrating it can be when things don't go as expected, especially when they involve your finances.

Firstly, we assure you that we are not a scam company. We strive to provide secure and efficient services for all our users. We take your concerns seriously and would like to address them promptly:
1. Withdrawal Delays: We apologise for the delays you’ve experienced. Typically, withdrawals should not take weeks. We are currently investigating this issue to ensure it does not happen again.
2. Customer Support: It is concerning to hear that our support team did not respond to your inquiries. We aim to respond to all queries within 24-48 hours.

Your feedback is invaluable to us as it helps us improve our services. We would greatly appreciate the opportunity to resolve these issues for you and restore your trust in STICPAY.

Thank you for bringing this to our attention, and we look forward to resolving your concerns.

Best regards,
STICPAY Team

Saanut 3/5 tähteä

STICPAY is a mess

I have dealt with multiple international payment wallets and STICPAY is by far the worst.

My first international bank deposit with them was fine, quick and hassle free. When the time came to withdraw my funds I faced multiple issues and didn't understand why they advertise international withdrawals but they are unable to fulfill this. I ended up opening a bitcoin account just so I can receive my funds.

I decided to give them one more chance and initiated an international bank deposit, again, this time they are currently failing to allocate my funds, even after sending proof of my transaction from my bank the support team has suddenly gone quiet and have not responded to my email. It's been a week since making the initial deposit and my account is still sitting on 0.

I have now initiated a reversal process with my local bank to get my money back.

Stay away from this company, some brokers force you to deal with them but I would rather find another broker than to deal with this mess.

Update: Deposit was eventually processed.

3. toukokuuta 2024
Oma-aloitteinen arvostelu
STICPAY-logo

Vastaus yritykseltä STICPAY

We deeply regret to hear about the issues you've encountered with STICPAY. Your experience does not reflect the service we strive to provide, and we sincerely apologise for the inconvenience.

We value your feedback and are committed to resolving these problems:

Withdrawal Issues: We apologise for the difficulties you experienced with your withdrawal. It is our priority to ensure that international withdrawals are processed smoothly.

Support Response: It’s concerning to hear that our support team has not responded to your emails. We aim to provide timely and effective customer support, and it’s clear we fell short here.

Current Deposit Issue: Regarding your recent deposit, we understand how frustrating it is to have your funds unallocated. We are investigating why this delay occurred and will work to ensure it doesn't happen again.

We appreciate your patience and willingness to give us another chance despite the challenges you've faced. We want to make things right and restore your confidence in our services.

Thank you for bringing this to our attention.

Best regards,
STICPAY Team

Saanut 1/5 tähteä

Avoid

Avoid. U can make deposit but after that you cant withdraw. Do not deposit to sticpay

3. toukokuuta 2024
Oma-aloitteinen arvostelu
STICPAY-logo

Vastaus yritykseltä STICPAY

Hello,

Thank you for your feedback and for bringing this to our attention. We apologise for any inconvenience you may have experienced with your withdrawal request.

To ensure smooth and timely processing of your withdrawal, please verify that all fields in the withdrawal request form have been correctly filled out, including any additional memo requested and that everything is in order with your KYC. Also a reminder that in line with our Anti-Money Laundering (AML) Policy, immediate cash withdrawals or cryptocurrency exchanges without legitimate transactions following credit card deposits are restricted to prevent misuse of STICPAY services.

We will gladly assist you further if you could kindly double-check your submission and confirm that all necessary details are included. Should you need any additional support, please do not hesitate to contact our customer service team.

Thank you for your understanding and cooperation.

Best regards,
STICPAY Team

Saanut 1/5 tähteä

Sticpay keep your money

Deposit is instant unfortunately when you want to withdraw money, they would ignore all of your inquiry email and no update at all.

In their website, money withdrawal process would take around 3 - 4 business day, now already more than 1 week still in pending status. No update was given when you email their team.

My withdrawal id transaction is 708774 and 709085.

27. huhtikuuta 2024
Oma-aloitteinen arvostelu
STICPAY-logo

Vastaus yritykseltä STICPAY

Hello,

Thank you for sharing your experience and providing your transaction IDs. We sincerely apologise for the inconvenience you've encountered with your withdrawal requests.

We understand that timely processing of withdrawals is crucial, and we regret that your experience has not met our usual standards. Typically, the withdrawal process might take around 3-4 business days for local bank wire, and longer for international bank wire, and we apologise for the delay beyond this timeframe.

To address your concern, could you please confirm that all fields in your withdrawal request form were properly filled out, including any required note or bank details? Our system requires all fields to be completed accurately to process withdrawal requests efficiently. Missing information can result in delays or not processing the withdrawal request at all. Moreover, a reminder that in line with our Anti-Money Laundering (AML) Policy, immediate cash withdrawals or cryptocurrency exchanges without legitimate transactions following credit card deposits are restricted to prevent misuse of STICPAY services. So your withdrawal might have not complied with AML Policies.

Best regards,
STICPAY Team

Saanut 5/5 tähteä

safe and easy

It's very easy to top-up my money to STIC e-wallet. And it's going to be very easy to handle my money once I top-up

28. helmikuuta 2024
Oma-aloitteinen arvostelu
Saanut 2/5 tähteä

Failed Deposit and Inaccessible Customer Support from Sticpay

Dear Sticpay Support Team,

I am writing to express my dissatisfaction and concern regarding a recent incident that occurred while attempting to deposit funds into my Sticpay account.

Today, I attempted to deposit funds amounting to 2000 US dollars into my Sticpay account using my Visa credit card. Despite entering all the required credit card details accurately and receiving the OTP (One-Time Password) from my bank for verification, the deposit process completed without any errors. Upon completion of the process, I was shocked to discover that my account balance remained at 0 US dollars. This unexpected outcome has raised serious doubts about the security and reliability of Sticpay's payment system.

Subsequently, I attempted to contact Sticpay's customer support team for assistance. I submitted an inquiry through the webform provided on the client portal after logging in. Unfortunately, I did not receive any confirmation from Sticpay acknowledging receipt of my inquiry. Moreover, when I attempted to contact Sticpay's customer support via the phone number listed (Phone: +44 7757116130), I encountered further frustration. Upon dialing the number, I received a message stating that the number is invalid. This lack of accessible customer support channels adds to the already concerning situation.

I am deeply troubled by this experience and the apparent lack of responsiveness from Sticpay's customer support team. As a user, I expected a higher level of service and reliability from Sticpay, especially when dealing with financial transactions of this nature.

I urge Sticpay to urgently address this matter, provide a resolution to the failed deposit issue, and improve the accessibility and responsiveness of its customer support channels.

I await the response and a satisfactory resolution to this troubling issue.

9. helmikuuta 2024
Oma-aloitteinen arvostelu
Saanut 2/5 tähteä

Ich hab einen internationale Bank…

Ich hab einen internationale Bank Transfer getätigt auf mein Bank Konto. Überall stand bei 500 Euro Auszahlung das eine Gebühr von 25 Euro entsteht, was ich schon für sehr hoch halte. Doch zum Schluss kam mit einem Verwendungszweck agent fee anscheinend nur 460 Euro an. 40 Euro Gebühren, finde ich schon einen Wucher. Mal schauen was der Support antwortet

27. joulukuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

more then 2 months already......I have submitted a USD 20,000…

I have submitted a USD 20,000 withdrawal on 26/6/2023, but previously sticpay said would be fixed soon, but until now they still do not respond and the withdrawal is more than 2 months, I am so disappointed to Sticpay as I am in rush for the mony.......My Transaction ID: 691167,
up to now sticpay seems not going to reply my complaint here directly..

26. kesäkuuta 2023
Oma-aloitteinen arvostelu
STICPAY-logo

Vastaus yritykseltä STICPAY

Hello,

We have sent your ID transaction to the responsible Team to check the issues with either your account or the transaction itself. Please await a response from the Team in charge of this.

Best regards.

Saanut 1/5 tähteä

Worst customer support

Worst customer support , they dont respond for days and they dont have phone number , they are holding out my money and are always lying to me that my bank returned my payment , a pile of lies they dont send it and hold it , i have no idea why

27. syyskuuta 2023
Oma-aloitteinen arvostelu
STICPAY-logo

Vastaus yritykseltä STICPAY

Hello KP,

We are deeply sorry you had such a bad experience with out CS. We will flag this and work to fix the issues to provide much better customer service.

Best regards.

Saanut 1/5 tähteä

My account its a new account i just…

My account its a new account i just verfyed my credit i never used it then i had a client who made a payment via stick tried to withdraw go declined the next this was your account is on hold tired to ask support they respond that funds deposited via credit card cant be withdran yet i have never used credit card before now its two weeks they stopped responding to my email i lost they goods and my money still om hold

20. elokuuta 2023
Oma-aloitteinen arvostelu
STICPAY-logo

Vastaus yritykseltä STICPAY

Hello Symon,

This seems very odd as the fund flow doesn't work in this way for the money in and out of the accounts. We're going to check with the Team and please make sure to check the right wallets and payment methods as they change from country to country.

Best regards,
STICPAY Team

Saanut 1/5 tähteä

This company has reviews from India…

This company has reviews from India with non indian names and stolen pictures. Kinda obvious.

16. elokuuta 2023
Oma-aloitteinen arvostelu
STICPAY-logo

Vastaus yritykseltä STICPAY

Hello Kristian,
We are looking into this, thanks for noticing it too.

Best,
STICPAY Team

Saanut 1/5 tähteä

STICPAY SCAM

I requested several withdrawals on 26/6, 3/7 and 4/7 but still cannot get my money. The withdrawals are still in pending status. My last successful withdrawal takes 24 days. They simply ignore your emails and I did not get any feedback for my withdrawal status.

26. kesäkuuta 2023
Oma-aloitteinen arvostelu
STICPAY-logo

Vastaus yritykseltä STICPAY

Hello there,

We're sorry to hear that you'redissatisfied with STICPAY and the withdrawals.
The Team in charge is currently looking into the withdrawals issues.

Best Regards,
STICPAY Team

Saanut 1/5 tähteä

withdrawal issues

Hello.. been sending emails but i’m not getting enough responses. How can l withdraw my funds from Sticpay to South African local bank? my money been on pending for the past 6 days now.

26. heinäkuuta 2023
Oma-aloitteinen arvostelu
STICPAY-logo

Vastaus yritykseltä STICPAY

Hello,

Please understand that also local withdrawals might take a few days, depending on the local payment methods.
After you log into your account, on your MyPage, from the dropdown menu select 'Money Out' and 'Domestic Bank Wire' and you will have the available payment methods for South Africa.

As mentioned, please do understand that there might be delays in the transfer depending by how fast the local payment methods you've selected is processing the transaction.

Hope the answer helps.

STICPAY Team

Saanut 4/5 tähteä

Sticpay's exchange rates are…

Sticpay's exchange rates are competitive, ensuring that I get the best value for my money when making international transactions. It's a relief not having to worry about hidden fees or unfavorable rates.

30. kesäkuuta 2023
Oma-aloitteinen arvostelu
STICPAY-logo

Vastaus yritykseltä STICPAY

Hello Daniel,
STICPAY will never have hidden fees and we always work on having the most competitive exchange rates to help facilitate international transactions.

Thank you,
STICPAY Team

Saanut 4/5 tähteä

The Sticpay mobile app is fantastic

The Sticpay mobile app is fantastic! I can easily manage my account, track my transactions, and even make transfers on the go. It's like having a bank in my pocket.

27. kesäkuuta 2023
Oma-aloitteinen arvostelu
STICPAY-logo

Vastaus yritykseltä STICPAY

Hello Rebecca,
We made a pretty cool app, right? Thanks for your review and for using STICPAY app!

Best,
STICPAY Team

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