Steven Eagell Toyota Arvostelua 

Whomever reads this, please, take the time to drive a little further down the road to a different Toyota Dealership, as Toyota Romford are a devious, untrustworthy dealer and by going just a few more miles to another Toyota dealer, you'll save yourself money and stress.

For those that are interested, my reason for my anger towards Toyota Romford is down to a number of issues. The main being that the dealership mislead me regarding the price i would receive for my part exchange and decided to reduce the price by £2,000 on the day of collection of the new car with no warning. I challenged them as I had signed documentation which supports the figures agreed but they have spoken their way out of the contract currently and I have now passed this to the Ombudsman to investigate, which they have agreed to take on.

Every aspect of my complaint has effectively been down to the dealerships inability to provide full and accurate information to allow a customer to be able to make a informed decision. Their 'training' of their staff leaves a lot to be desired.

Other points to note are that the car was given to me with little to no care whatsoever. It had been 'valeted' but had sticker marks all over it, the carpets were filthy and the car was scratched at the rear. The number plates provided where also in poor condition. When challenged regarding this issue, their immediate response was to be defensive and deny that they would have done anything wrong, as opposed to looking into the issue for the customer. But as we've established, they do not care for the customer whatsoever.

On the day I collected the new car, there was a lady in the dealership complaining about the service she had received. She even blocked the exit to the dealership she was so annoyed. Maybe I should have taken that as a warning.

I'm summary, they are incompetent and will take any opportunity to mislead a customer to benefit themselves. Please, do yourself a favour and go elsewhere... Toyota Rayleigh isn't too far away!

Where do I start, completely avoid this place at all costs. My father has bought a used Skoda from this Toyota branch. Less than a month after purchase the vehicle has started making odd noises which my father has raised with myself and his sales person which was Adil Sheikh whom tried to brush my father off a few times, was never in the office and was not returning calls. Eventually when he phoned/messaged my father he has then forwarded the video of the issue to Adil on his WhatsApp where he then yet again proceeded to ignore my father. After a couple of days my father has asked me for help where I have phoned up and asked to speak to a manager where a man called Saifullah Raja has handled my request not to take it further up to their general manager. I have them forwarded the video on to Saif to look into. My father has taken the vehicle to his local Skoda dealer to have the fault looked into and they have come back with a diagnosis where the cause of the noise was that the dual clutch is on his way out. That’s less than a month after purchase. Not exactly sure what warranty they’ve sold the vehicle with but it was not covered, bare in mind this is an automatic DSG not a manual which you can wear the clutch out within a day.. after Skoda presented costs of repairs my father had them forwarded this onto this place which is a serious joke, after multiple days of lack of reply it was arranged for my fathers car to be collected and replaced with a courtesy vehicle let of yours, this exchange has happened on the 11th of August. I have phoned up last Saturday the 2nd September just before 12pm to be told that’s fathers vehicle has been sent to Skoda as Toyota does not have some specialist tools to repair the vehicle and that someone will give me a ring on Tuesday.. I’ve rang again on Thursday the 7th as I nor my father have received any calls or information in reference to his vehicle and I was told by some arrogant man in the service department that my dads vehicle has been tested over and over and that it can’t be faulted when an official dealer has stated that the clutch is going?… first of all I don’t understand the lies, one says the vehicle has gone off to Skoda in Birmingham and the next says that they can’t fault it. It is going to be a month now that my dad is without his vehicle as for what it is Toyota will be having this vehicle longer than he has owned it for. This is going to be taken further from now on as this is a joke on your end. I have all correspondence in all shapes and forms of communication present to take it further. At this rate my father does not want that vehicle anymore as it has given him more problems than it should, also the courtesy vehicle is putting a strain on his spine.

Didn’t respond to my phone calls when the salesman made a mistake with the spelling with my name regarding the log book

The service received by Mohammed Yusaf Ali was beyond my expectation. My experience as a customer was outstanding because he puts customers first no matter how busy the Wolverhampton show is. Will definitely return to this showroom and will recommend toyota to my friends and family. Thank you all. Keep up the good work. Regards Lyndon Johnson

Craig at Romford branch was very helpful with excellent customer support
Thanks

Tried to book my supra in for a service in aylesbury. Phoned 5 times. the call was answered quickly the they put me through to service 5 times, 5 times it rung for several minutes then cut of. I get much better service from Citygate vw commercial.

I was a repeat customer with Toyota Northampton
I collected the car, it had issues.
Additions in the deal were not added.
My £1000 pound refund was not processed for 3 weeks.
My £170 service plan refund was not processed for 3 weeks.
My over settlement figure of approx £300 still has not been refunded.
After several chasers nothing has been done. No one ever calls me back after they say they will, even managers.

Booked the service with MOT on pick up and drop off. Received the call after 3 hours and informed they saw few warning lights on the dash board. Informed £300 for a check up the reason of warning lights before to be able to proceed with MOT. (Note here: the dash board was completely fine when passing the car to Toyota driver. The warning lights have never been on). We requested to return the car back. And yes, we saw the warning lights, lots of them. Went back to Toyota to complain. Why we handled over with fine dash board, but lots of issues when returned the car. They also explained that the warning lights can be on anytime, could be on the way to Toyota garage lol. (Here were lots of unpleasant conversation……. ) Anyway eventually they turned the lights off from the dashboard. Car is working perfectly. 

However no more trust on this dealership. Feel like they can turn your warning lights on and off as they like. Lucky I did not listen to them and request the car back without spend further penny. Canceled direct debit for further service. No more trust on this dealership. Shame on Toyota, which used to my favorite brand

We sold a year old Rav 4 to Milton Keynes branch on 17th February to be told money would be into our account in 3 to 5 working days . It is now 3rd March , 2 weeks later , several phone calls and emails and still no money ! They put the car up for sale straight away on the website !!! Sold another car to a ford dealer and money in the bank 2 days later !!! Would never deal with Steven Eagell again ! Considering we change our cars yearly they have lost a good customer

Saw a lot of negative comments, but my experience at the Steven Eagell Solihull branch was fantastic. Got my new NX a few weeks ago, after a 10-month wait. Their designated staff looking after the Lexus portfolio, Patrick, kept me well-informed in the last 3 weeks of the final progress of delivery. After getting the new car, I still got tons of questions about how to use the functions in the days after the handover (even this morning), and Patrick was extremely patient, prompt and professional in helping me. I originally thought that once they got my money, that's the end of the story, but the aftersale service at this branch is just exemplary. I don't really know about the second-hand sale section, but as far as my experience went, no complaints at all.

WORST CUSTOMER SERVICE I’VE EVER RECEIVED!! Full of empty promises, miss sold a car, and nobody seems to communicate with each other. The pre-sale process was good, a sales rep arranged everything quickly and a deposit was taken to take the car off the market. I asked for a detailed video before making the 1 hour trip to purchase the car, to get a better sense of it, however this was never sent to me. The car was not in the condition that it was described to me when I arrived at the dealership. Some of the issues I had with the car were resolved whilst I waited i.e the exterior paintwork (because all of the panels had marks), but some of them could not be repaired i.e the crack on the bumper, the dents and deeper scratches on the exterior, and scratches to the interior. I decided to buy the car anyway. I gave the car a proper once over when I got it home and noticed a few more issues; the parking sensors and parking assist weren’t working, and it didn’t have Apple CarPlay (which the car was sold as having). The aftercare that followed this was beyond disappointing i.e it took 2 1/2 weeks for anybody to come back to me, despite calling multiple times and being promised call backs, sending texts messages and e-mails. Eventually my car was booked in for the parking sensors to be fixed and I made the trip back to the dealership, however it was a wasted trip as they didn’t have the parts in stock to fix it. When the parts arrived I was rebooked for the repairs, but when I arrived they hadn’t booked the courtesy car for long enough, so it was suggested that I drive back home and rebook again. After speaking with the manager they eventually managed to find a car for me. So… my car is FINALLY in working order!! However the Apple CarPlay apparently can’t be resolved, they are not giving me the £250 petrol voucher that was promised when I bought the car, and my car was supposed to be return to me after the repairs with a full tank of petrol for the inconvenience but they didn’t fulfil this because they have no record of it (and the sales rep has now left). This is not the level of service I expect when shelling out £25K in cash on a car from an official Toyota dealership.

Happy with great customer service and was helpful with communication to buying a car since ordering. Great job Anam Arouge the sales executive, 10/10 rated as I said.

Very efficient, polite and helpful

Collected my new Toyota Yaris from Steven Eagell St Albans yesterday very happy. Jordan Boyce was lovely, very polite and helpful. I did feel that the whole handover service took a bit longer than it could have but all was good with the car.

You have been warned. Toyota Romford are not a reputable car company. Check out the reviews. I will do my utmost to ensure that no one gets conned or robbed by these people again. Watch this space for the full story to come.

Collected my car from your Northampton branch today. Fantastic experience from start to finish. Tom was absolutely fantastic. I was made to feel like a VIP in all aspects, by phone fave to face. A pleasure to deal with. Thank you

Terrible service! They only care about getting the sale of the car. I traded in my old Aygo (previously purchased from them) for a new one. Omar, gave me the full sales speech but when I collected the car, I felt it wasn't driving properly. After chasing them they agreed to take a look at it, and then told me nothing was wrong. After I took it home following their 'inspection', I knew something still wasn't right and I contacted them again. They ignored me for a while and then agreed to take a look at the car again, and confirmed the wheel balance was out. Dayne, the aftersales manager advised he wanted to restore my confidence in Toyota but despite emailing him three times, he still hasn't returned any of my emails.

They are only interested in getting a quick sale and are not interested in customer service or satisfaction.

I would not recommend Steven Eagell Toyota - Milton Keynes.

Incompetent and complacent based on my recent experience.

Why? Having reserved a new car and paid the deposit I was assured it would be ordered with Toyota the following Monday. Two weeks later I received an email from the dealer saying my deposit was being returned and I could only order the car online direct with Toyota. However, by then the car had sold out the UK allocation. Would it have killed them to have contacted me promptly allowing me to buy the car online.

Not even so much as an apology.

You have to ask yourself if this is the level of service I received do you really want to take the risk buying a new car with this dealer? There are lots of other great Toyota dealers nearby and based on my experience I wouldn't trust Steven Eagell Northampton.

In May 2019 I bought a Toyota Auris from Steven Eagell Bedford with fixed installments over 5 years (agreement number 000030959291). I signed the contract digitally and I got the car. Omar, the salesman, told me the car is fully checked and serviced, for peace of mind. After 2 hours I noticed the cracked windshield, the filthy pollen filter and the faulty USB ports. I went back the following day and asked him what his definition of fully checked and serviced is. He apologised and they fixed all the issues. In the meantime I received an email with the digitally signed contract, a PDF which I couldn't open for some reason but I was never suspicious because I knew the contract by heart, I'd read it with my wife multiple times before signing it. Now, after 3 years, I got an email from Toyota Financial Services that my contract is over and I need to pay a last installment of £5000 or I can re-finance with double the interest rate or give up the car and start installments for another one. Don't be stupid like me, don't trust the people selling you the car. Check the car very well before buying it and ask for a printed copy of the contract. Read it before signing even if you read it on a screen minutes before. One click and the terms of the contract are changed.

What a great service I received from Steven Eagell Toyota from the team. A massive shout out to Tamara at Bromham Bedford. Not only is she extremely knowledgeable she provided first class Customer service from my initial online order which she fully supported and without her don't think would have been possible. Also fully engaged with myself from build to delivery and provided additional support along the way. This online experience was way above my initial expectations, with the online team excellent as well. Thank you team a great experience and delighted with my Aygo X