Steven Eagell Toyota Arvostelua 

Very disapointed with customer services. I have tried three times over the last 3 month to get a quote to upgrade my 2013 rav 4 sat nav .Three times they said they would ring the next day but never have
Mr L Russell

What an absolute joke, the insurance company has been ripped off, never go to toyota Rayleigh for bodywork

I use the collection and delivery service from the Cambridge branch. My driver arrives on time and is always helpful and pleasant. My car arrives back on time. I would certainly recommend using this service.

I contacted Steven Eagell in Chelmsford with a telephone enquiry, following our recent purchase of a Toyota Yaris Hybrid 2024. I then spoke to a team member in Milton Keynes named Susan and my goodness she is an exceptional lady with a great personality. Susan answered all my queries and went above and beyond. She is clearly a great asset to the Company and I cannot recommend highly enough. More than 5 stars.

Having just driven 4 hrs on a 5 hr road trip to Norfolk we were involved in an incident on the motorway. My car and another vehicle unavoidably were hit by a lorry's wheel arch. We managed to find the nearest Toyota dealership/service centre to allow the car to be checked over since we noticed damage to our front bumper and tyre guards.

We explained the situation to Service Advisor Graham Farnham, on checking the car noticed the damage so very kindly arranged for the car to be inspected immediately by one of the technicians.

Within an hour Graham informed us they had temporarily repaired the damage to allow us to continue on our way and enjoy our holiday in Norfolk. The car was found to have a torn tyre guard and it was rubbing the tyre.

We had considered having the car transported back to Pembrokeshire and we cancel our holiday but Graham and his technician allowed us to continue with our holiday.

We can't thank them enough, more so as I had only recently purchased the Toyota CHR GR and was quite anxious after the accident.

Ps. We've had a wonderful holiday, once again Graham without your assistance this could have been a different outcome.

Top sales team outstanding customer service.
Fast competent efficient technicians, especially the master technician Daniel.
Mk4 Prius
Recommend thanks Stewart

As much as I love my Toyota, the experience has been ruined by having to deal with some of the staff at St Albans. I complained about a mechanical beeping noise and the mechanic, in his service video, told me it was caused by something rattling around in my boot! I’ve been lied to by salesman, driven to the showroom under false pretences and constantly harassed by phone calls trying to get me to spend money. I am a female pensioner. These people I have mentioned are all young men. There’s a message there somewhere.
I complained to their “Complaints Dept”. They passed it back to St Albans to deal with. They're hardly going to criticise themselves are they?!! I was emailed by a guy who ignored everything I said and deflected back to me. I wouldn’t have expected anything else. I will not be going there again. I would rather drive further and be treated with respect and not like I’m a pushover.

Excellent service from Ian and the collection service.

I ordered a new car in early March 2026. Was told it would be ready in May. By May 19th, I had still not heard anything from them. I phoned. The salesman kept asking could I confirm what colour I wanted. First of all they couldn’t find my order because they couldn’t log into the Toyota system. Then they sent me a video message, telling me the car was located and nearly ready for collection. When I ring them, I’m told it will be September. I then ask him if it’s safe to say, they had stuffed up my order. I told them they had a car in stock at their other dealership. I was ignored. I have had no apology or contact from the manager or anyone. They have wasted nearly three months, my waiting for a car that clearly wasn’t coming. One wonders how long it would go on if I had not rung them to enquire. To say I’m angry is an understatement

Very disappointing and unprofessional experience at the Bedford branch.

We were assured multiple times that our Toyota Yaris would be ready for collection, so we rearranged work and childcare and travelled there. After waiting, we were told the car was not ready due to a window mirror issue.

Shockingly, we were asked to sign paperwork saying we had collected and inspected the car, despite not receiving it. We paid in full but left with no car, no courtesy vehicle, and no clear plan.

I left feeling extremely stressed, upset, and disgusted by the way we were treated. Poor communication, no accountability, and no empathy. Completely unacceptable. Avoid them.

Wanted a small part for my Toyota Yaris Hybrid 22 plate and dealt with a fantastic guy in the parts team called Peter. He couldn’t have been more helpful and the cost to purchase and paint the part to match the car very reasonable. I would totally recommend Toyota in Romford and especially Peter .

Enquired for a new car from this place and got a call back from the executive and the way he was talking was shit and he was talking with a lots attitude and with no respect. So badly recommended dealership with lowest customer service 👎

I was this time quite disappointed with my service experience. Collection was ok although I had to call more than once to confirm as I didn’t get the usual message re time frame..
I was then called offering additional services at very high prices and finally got a call saying car wouldn’t be returned that day as driver running late which put my next day’s plans concerning childcare into chaos . I have tried calling but my calls have yet to be returned. Am hoping this is a one off experience as they’ve been pretty good before now

I had booked a service package including: general service, air conditioning disinfection, air conditioning service, and gearbox oil replacement. Additionally, I paid £30 for vehicle collection and return from my home address.
Unfortunately, both the process and the outcome of the service are unacceptable:
At multiple stages, I was asked to pay for the service despite having an active service plan.
After the service and air conditioning disinfection, the vehicle was returned; however, the air conditioning is still not working.
The gearbox oil was not replaced as agreed.
The promised exterior wash and interior cleaning were carried out to a very poor standard – the car was only rinsed and lightly vacuumed.
I was charged £200 for air conditioning disinfection, despite the system not functioning.
Additionally, the driver who returned my vehicle refused to hand over the keys unless I paid £30 in cash, which I find completely unacceptable.
I do not understand why I have been treated in this way. This situation falls far below the expected standard of service.
I am disappointed with the way my complaint and refund request have been handled.
After raising my complaint, I was asked to provide a bank statement showing my name, address and bank details so that a refund could be processed. I supplied the requested document on 21 May 2026.
Since providing the information requested, I have received no confirmation that the refund has been submitted for payment, no update on its status and no further communication.
I have fully cooperated throughout the process and provided everything that was requested of me. However, I am still waiting for a response and for the refund to be processed.
I hope the company will now address this matter promptly and improve its communication with customers.
Unfortunately, based on my experience so far, I cannot recommend this company.

I purchased a used Lexus from Steven Eagell Rayleigh for approximately £21,000 after being advised that the vehicle had two owners and full Lexus service history.

After purchase, I discovered discrepancies regarding the vehicle history and service documentation which caused me significant concern, particularly given the premium price paid for an Approved Used Lexus vehicle.

To be fair, the dealership and management did later acknowledge shortcomings in the information initially provided and offered a goodwill gesture. However, I did not feel the offer adequately reflected the difference between the vehicle as represented during the sales process and the position later clarified after purchase.

I escalated the matter through Lexus UK and the dealership management team but have ultimately been referred to the Motor Ombudsman for independent review.

I would simply advise future buyers to independently verify all ownership and service history documentation carefully before purchasing.
Automatic reply sent for this review the same response they give to every review. No care whatsoever. Toyota and Lexus are good cars but very poor sales teams profit over care.
RECEIVED AUTOMATED REPLY
Hi Sean, we're sorry to hear you were unhappy with your experience and we would like to investigate this further. If you could send your official complaint in full, including your contact details and the branch you have dealt with to -feedback at steveneagell.co.uk, where it will be viewed by Senior Management, we would be very grateful. Thank you!
I replied to this 3 weeks ago, where its supposed be viewed by senior management.it obviously goes straight into there junk folder along with every other complaint, its a very poor service from Steven Eagle, Toyota and Lexus are very good cars if you want one, use another dealer for peace of mind and honesty.
I gave one star because there is no option for Zero, even Zero would be too much.

I brought my car new from the kings lynn branch 5years and have service plan on it and have always been happy with the care and service I have received till now!! I booked my service and m o t for my car on 31st March by phone to Milton Keynes for 8th may, when arriving there the day before they knew nothing about my car being booked in so I showed them the call on my phone telling them I was having to put air in my tyre every 2 days so would they look at it. They couldn't find anything visually wrong, so I took it to my local garage and straight away they found a inch and a half nail in it.

Ordered a £38k car from Kings Lynn, in the following 2 months never had any update, on the day we collected were told that the more than £10k surplus for our trade in might take a week to pay us! After a week no money received until we complained. When we submitted a review which reflected our feelings on this a manager then called to tell me what a devastating impact this would have. They have since seemingly punished me for failing to send, after 2 months, the paper manual previously promised. You decide for yourself if that’s the place you spend your money! But for me we won’t be back!

They advertise a 1 HOUR express service. Chelmsford branch has today taken 1 1/2 hours for my intermediate service. This was only achieved because I told them I did not want the wash they include with the service and pushed the receptionist, twice’ to check on progress. Had I just sat and waited God knows how long it would have been!
Why does any Company, particularly one claiming to offer superior service AND CHARGING FOR IT advertise service levels they do not provide ?

I had my car serviced today. I would like to say thank you to Andrew who was absolutely fantastic today. Kindness goes a long way. I hope once I decide to get another car, Andrew will be there to help me. Thank you Andrew. I would not hesitate to recommend you to anyone. See you soon for a set of new tires!😊

We recently purchased a new car and must say we were extremely satisfied with Dan (Sales Controller) who took over our purchase. Very genuine in his approach and made the whole experience a pleasure.
Very happy with our purchase even though bearing in mind we have only had the car a few days, this is our second purchase through Steven Eagle Ashford and our previous car ran very well with no faults.
I would highly recommend Dan and Steven Eagle to any prospective buyers.