Steven Eagell Toyota Arvostelua 

So happy with the car I got from them.A 2017 Toyota Auris.Their services are top notch and the staff are Very prompt and ready to assist..

We were made to felt very welcome by all the staff we met during our 2 visits to choose and collect our new car.
The manager was extremely kind and very patient helping us to choose the right vehicle . When we collected the car Jerin explained everything we needed to know very clearly making the whole experience very enjoyable. We felt that our custom was valued and appreciated plus the coffee was excellent.

I WANT TO THANK ALL THE TEAM AT LEXUS SOLIHULL, I WAS WELL LOOKING AFTER BY THE SALES PEOPLE AND THE RECEPTIONIST FIONA KEPTED ME WELL STOCKED WITH COFFEE AND BISCUITS, WOULD RECOMMEND A VISIT TO ANYONE, THEY FIXED MY CAR 100% COULDN'T BE HAPPIER, THANX ANGAIN EVERYONE SEE YOU ALL NEXT TIME FOR MY SEVICE!!

At Toyota Peterborough l received a great personalised customer service from a very professional salesman who went above and beyond to meet my expectations.

The moment l stepped in, l felt a lovely warm welcome.

I went to look but l came out with what l just needed and became part of the Toyota family for the first time!

Thanks Raji

Good choice and range of cars available. Decent range driven to assess the vehicle.

Well informed staff

Excellent customer service. Very thorough.

Good service, bent over backwards to help, and good aftercare.

Very helpful staff especially Ininah who kept me up to date with progress. Very good service overall. Pleased with purchase.

Very welcoming at reception and professional salesman at Rayleigh branch.
Everything went to plan and was kept informed about progress etc.
Sales handover very good.

The process for buying 3 new cars was very smooth and went without any hitches, sales person was very knowable and helpful.

Great selection of cars
Very helpful and friendly staff
Comfortable waiting area with tea and coffee
Toilets

The customer service I received was terrible.
Having run my own MOT station for 32 years I wouldn’t have dreamed of treating my customers like they do.
I was promised free car mats for the car I purchased from them as an apology for the incompetent customer care, 4 weeks later I am still waiting.
I was going to purchase another Toyota for my partner in December, from them, but after the experience I had, I wouldn’t recommend them to anyone and I certainly won’t ever make another purchase from Steven Eagell.

A nice welcome, all the staff very pleasant and courteous. Sales and exchange process smooth, a few issues with the handover of the new vehicle, the most notable being the failure to place the rust preventing seals, during the PDI. I’ve purchased 3 other cars at Steven Eagell, and there has never been an issue. So hopefully this was an isolated mistake

No quibble - Steven Eagle workshop replaced a previously replaced windscreen that had a bracket adhered to it for a rain sensor not to spec on that model Aygo that I had purchased from them. I was impressed by the team for accepting the error and replacing the screen.

It was a wonderful experience dealing with Steven Eagell Toyota. AJ was the best consultant who assisted me in ways I couldn't imagine. I got my nice ride ad still up to date no problems at all.

Thank you very Steven Eagell Toyota. Please extend this wonderful warm and kind service you gave me to others who shall come after me.

From the moment we were greeted at the door to the team that helped us in choosing our car, specifically Chris, were amazing - would highly recommend.

The team from the moment I walked into the showroom till the end product being delivered was exceptional

Good and friendly staffs especially Jamie who helps to speed up the process.

I recently had my Toyota checked at the Worcester branch and was told — and reassured — that my headlamp issue was covered under warranty. I even spoke to the Toyota help desk afterwards, who confirmed the same thing.

Now I’ve been told it’s not covered and that I have to pay for the repair. This is completely unfair and very disappointing. I relied on the information I was given by both the dealership and Toyota’s own help desk, and now I’m left out of pocket through no fault of my own.

I expected better communication and consistency from Toyota, especially when customers are told one thing and then charged for something they were assured would be covered.

The service I received today was first class from start to finish, making my visit a pleasurable one! The staff were very professional and friendly. Not only did they look after me but the turnaround time was great. The Service Advisor Mikey called me to let me know my car was ready. Thank you also to Technician Daniel. Great finishing touches, they even washed my car. A job well done. Thank you Toyota.
Miss V