Sterling Pacific Arvostelua 

25
TrustScore 4.5/5 tähteä

4,4

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I have been using the 40L carry on for almost a year and I can confidently say it is the best Suitcase on the market. Sterling Pacific not only innovates with the best materials and design lan... Näytä lisää

Saanut 1/5 tähteä

No phone support. Only email or web form and they barely can stay organized and answer the mailbox. I would go with Rimowa who is more organized.

Yritys on vastannut

Saanut 5/5 tähteä

I have proudly owned a Cabin Travel Case for more than three years and have traveled hundreds of thousands of miles around the world with it — not only through premium airports, but also far beyon... Näytä lisää

Saanut 5/5 tähteä

I own 2 Sterling Pacific cases (the 35L and the 40L aluminium models). I got the 40L recently, but I've used the 35L for a couple of years on a number of long-haul trips between Europe and Asia.... Näytä lisää

Yrityksen tiedot

  1. Matkalaukkuliike

Yrityksen kirjoittama

Sterling Pacific manufactures full aluminum, dual-wheel travel cases from 5052 aluminum with reinforced A380 corners. www.sterlingpacific.com


Yhteystiedot

4,4

Erinomainen

TrustScore 4.5/5 tähteä

25 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 24 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,4

Kaikki arvostelut

(25)

12 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

I have been using the 40L carry on for almost a year.

I have been using the 40L carry on for almost a year and I can confidently say it is the best Suitcase on the market.

Sterling Pacific not only innovates with the best materials and design language, but their customer service has been beyond exceptional.

I have travelled all over North America and Europe and have had the best experience with using Sterling Pacific products and at every step of the way they have been extremely helpful with anything I needed.

Thank you again to the whole Sterling pacific team, keep being the best luggage brand out there!

20. marraskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

More then exceptional luggage

Ever since I received my first suitcase, I’ve been impressed not only by the exceptional quality, craftsmanship, and timeless design of Sterling Pacific luggage, but also by the people behind the brand.
Like any company, unexpected issues can arise. What truly sets Sterling Pacific apart is the way they respond. Anytime I reached out, I received a prompt, thoughtful response from someone who genuinely wanted to help. They listened carefully, communicated clearly, and consistently came back with solutions. At every step, I felt heard, respected, and valued as a customer.
In a time when truly outstanding customer service is becoming harder to find, Sterling Pacific has been a refreshing exception. Their professionalism, integrity, and willingness to stand behind their products have only strengthened my confidence in the brand.
Thank you to everyone at Sterling Pacific for your patience, kindness, and unwavering commitment to your customers service. It’s rare to find a company that combines exceptional products with an equally exceptional customer experience. I look forward to traveling with my Sterling Pacific luggage for many years to come.

1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I’ve had a chance to interact with the…

I’ve had a chance to interact with the Sterling Pacific team on several occasions and have always come away impressed. Communication has been prompt, thoughtful, and professional, and it’s clear they put a lot of care into what they do. Great people and a company that’s easy to root for.

23. kesäkuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Quality and service worth every cent

I own 2 Sterling Pacific cases (the 35L and the 40L aluminium models). I got the 40L recently, but I've used the 35L for a couple of years on a number of long-haul trips between Europe and Asia.

The customer service has been excellent; when one of the components of my 35L was damaged (through user error), the lifetime warranty kicked in, and Sterling sent me a replacement part free of charge.

If you want luggage that's actually built to last, you need look no further.

2. heinäkuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Buy it for life luggage

I bought the Polycarbonate 40L Cabin Travel Case for an upcoming trip to Japan with my family with young kids and I cannot understate how much I love this luggage. It shipped quickly and their CS was helpful in answering any questions I had.

I work in the travel industry and have traveled to a variety of countries and always prefer to travel with a carry on only for ease of travel and fear of losing luggage. I wanted an upgrade to my lightweight but deteriorating Tumi suitcase and jumped at the chance to buy the Polycarbonate carry on as soon as it was released. Having mostly bought tumi bags in the past, I found the major issue I had was the unstable handle, which would wobble and unfortunately Tumi was unwilling to fix the issue.

The Sterling Pacific case is definitely a huge upgrade for me and I can tell it will last me for years, if not a lifetime. The case itself, while not being featherweight, is still light enough for me to put in the overhead myself. The construction is top notch, the handle is so sturdy and it rolls like a dream. I was able to put another heavier carry on bag on top of it and it was so easy to carry throughout the airport and when I was going to/from destinations. If you are looking for a lighter weight and sturdy carry on, look no further. You won't be disappointed.

12. kesäkuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Best in class quality and service

I have had nothing but the best experiences with Sterling Pacific. They run active social media accounts and have always gotten back to my emails within 24 hours.

They are super dedicated to customer service, sending me replacements and parts without questions. It truly seems to be the last suitcase I’ll ever have to buy.

9. kesäkuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Details Matter!

Every interaction I’ve had with Sterling Pacific has been excellent. The team has always been responsive, knowledgeable, and easy to deal with. It’s refreshing to come across a company that clearly cares about quality and pays attention to the small details. Looking forward to seeing what they do next.

1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Titanium awesomeness!

The titanium 40L roll aboard is absolutely the highest quality luggage available. Solid construction and materials that are in a class of their own. It out performs aluminum in all categories. Weight, strength and even for me the color. I have already put over 11 trips on it in the last couple months. As a multi million miler that travels every month around the world Sterling Pacific is my go to. And yes I have tried almost all premium brands out there after 35 years of travel. And SP is the best.

1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

The Best Luggage I Have Owned in 40 Years

I have been on the road for over 40 years. 5 million Air Miles, 3,500+ plus hotel stays. I am now retired. My first set of GREAT Aluminum Luggage was 37 years ago. It lasted two decades. Then the quality went downhill. UNTIL now. I own the Sterling Pacific 90 L aluminum Checked Bag and the 40LTi Titanium Carry-On. I just took them on a 10 day adventure to Alaska. These are the best set of luggage I have ever owned. No one comes close. I have owned them all. Part of the tools of my trade. Thank you, Sterling Pacific. You show what a company should be. Pure quality. Travel well and enjoy every moment.

30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Communication with support is difficult. Go with Rimowa.

No phone support. Only email or web form and they barely can stay organized and answer the mailbox. I would go with Rimowa who is more organized.

11. kesäkuuta 2026
Oma-aloitteinen arvostelu
Sterling Pacific-logo

Vastaus yritykseltä Sterling Pacific

Laura here.

I am sorry to read this and am very disappointed, particularly because Customer Support is handled primarily and directly by me as Sterling Pacific’s Head of CS.

Our Team intentionally chose a more personal approach rather than routing customers through call centers, ticket queues, or outsourced support teams.

While email is our primary channel, every inquiry is personally reviewed and responded to with the goal of providing thoughtful and detailed assistance, not scripted answers. Many of our Customers have know support often extends well beyond the sale, whether that means helping with repairs, replacement parts, warranty claims, or travel emergencies years after purchase. I am always happy to share my personal phone number in instances where direct communication is preferred.

We are certainly not perfect, but being disorganized is not a reflection of the level of care and attention we strive to provide every customer. If there is an outstanding issue, I would absolutely love to review it personally and make sure you are taken care of.

Laura
Head of Customer Support
Sterling Pacific

Saanut 5/5 tähteä

Excellent repair service

I have proudly owned a Cabin Travel Case for more than three years and have traveled hundreds of thousands of miles around the world with it — not only through premium airports, but also far beyond paved roads.
The suitcase has never let me down.
Due to damage caused by external influence, the suitcase needed repair. The service was first-class, exactly as I had expected.
I can highly recommend Sterling Pacific suitcases without hesitation.

29. toukokuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great quality and functional

I got this case shortly before a two week trip through the Middle East. The trip involved a lot of stops I think never more than two nights in the same hotel. One of the things I really appreciate about this case is the fact that it opens up to make an easy and convenient way to access nearly all your clothes at once. I basically never unpacked for the entire trip, and with this case that was super easy. Half of it has a zipper, almost compression, cover over it that allowed me to stuff more than I probably should have in the case. That's the use side. The best thing about this case is the incredibly high-quality construction and all the materials are just top quality. The wheels are probably the best I've ever seen on a similar four wheel design case and rolled smoothly no matter what the surface I was on. This was especially noticeable in hallways of hotels that had carpet. Other bags don't roll like this one does even on those surfaces. The handles feel super strong. There's not a lot of movement or flex in them. I found the design and features of the aluminum shell of the case to be just perfect. Really stylish, really rugged, and a great look. Not just a case that looks strong, but actually is strong and is built to withstand pretty much anything.

1. joulukuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

The Sterling Pacific 35L two wheel…

The Sterling Pacific 35L two wheel carry-on is singularly the best carry-on luggage made. I have flown about 1,600,000 miles to over 30 countries, and have had luggage from Rimowa to Samsonite and everything in between. The SP 35L Will fit into the overhead bin of nearly every regional aircraft you can find, will not deform like other hard shell aluminum cases while rolling over cobblestone streets in Europe, is easier to pack and unpack being a trunk design instead of a clamshell design (takes up less space when loading/unloading), and rolls behind me with ease (far easier than I thought it'd be). Its construction is also incredibly robust. I expect to be handing this off to my kids someday. Beyond pure function, it's also luxurious. I always smile when I see it, and the leather work is top notch. Lastly, the customer service from Sterling Pacific is exceptional. I don't worry about a thing when traveling should I need to have something repaired or replaced. Looking forward to decades of use!

13. syyskuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Incredible case…

Incredible case…. Love that it doesn’t have the traditional “clam style” center hinges. For years this has been my biggest challenge with my other 2 aluminum body cases. Oh and it’s lighter with exquisite leather trim. Beautiful product. I always get questioned about my case when I travel.

29. toukokuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Best constructed piece of luggage...

I have ever owned. I must admit I am a high end luggage purchaser. Tumi, Rimowa, Montblanc and up until now Porsche Design was my number 1. Well that has just changed. Sterling Pacific is at the top of the mountain now and I purchased the 80L piece as well. I have never seen construction like this and hope they will expand their line as well. Kudos to you SP for redefining the luggage space.

26. joulukuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

If you have the money to spend and…

If you have the money to spend and you're in the market for a luggage- this is the one! The quality is superb, I couldn't be happier with my purchase. SP's support team is also very friendly. :-)

2. syyskuuta 2022
Oma-aloitteinen arvostelu
Sterling Pacific-logo

Vastaus yritykseltä Sterling Pacific

Thank you so much for taking the time to review us Royal.

We are excited for Sterling Pacific to join you on your next travel adventure !

Please reach out if there is anything I can help you with, we're here for you :)

Saanut 5/5 tähteä

Amazing and stunning craftsmanship

First of all I want to express that I am not paid or receive anything from Sterling Pacific.
I saw an ad on Facebook, I researched the company.. I saved up $$, and I made a purchase.
I am a cinematographer as my professional work, and an avid Formula 1 racing fan. In other words, I like tech and things that are exact and well designed for intended purpose.
Sterling Pacific makes exceptional travel cases that are not inexpensive…but they are works of art.
The Aluminium rivets, the lining, the perfect wheels, the latches, the industrial hinges, the reinforced corners are part of the most well-engineered and perfectly designed travel case you can imagine. It is an investment for a case that will be with you on all your adventures, always. The Leather handle adds this perfect 1940’s-50’s touch of class that is wonderful. If you decide to invest in a Sterling Pacific product..you will be so surprised. IOn this world of lowered expectation, having a company and design that exceeds what you could possibly expect, is a rare find indeed.

19. elokuuta 2022
Sterling Pacific-logo

Vastaus yritykseltä Sterling Pacific

Hello Mike,

Thanks so much for submitting you're honest feedback, these kind words mean the world to us.

The detail in our cases is something we are truly excited to pay attention to, and our team took their time to ensure all the small nuances were considered when designing our bags.

You are such a valued member of our community, we are so excited to serve you and your case among all your upcoming travels.

Please reach out if there is anything you need, we're always here for you :)

Trustpilot-kokemus

Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.

Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.

Tutustu Trustpilotin arviointiprosessiin.

Tästä 8 vinkkiä loistavien arvostelujen kirjoittamiseen.

Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.

Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.

Tutustu tarkemmin