Step One Finance Limited Arvostelua 9

I recently got introduced to Step One from a third party broker, Ocean Finance. When I found out who was involved in my debt consolidation loan I quickly checked reviews - trust pilot, google, etc and noticed some bad reviews. I instantly raised a concern with the broker company. They explained that this was the company that seemed to fit our needs. We produced document after document. We went through multiple discussions. Lots of false hope. Following almost 3 weeks of underwriting the responsible lending decision was to not lend despite being better off. We never once spoke to Step One even to discuss the evidence given in support of our application.

What was upsetting toward the end of the process was that Step One just seemed to want evidence as to why they shouldn’t loan vs deciding to loan. One of the worst experiences of my life

Poor. Judging on someone's mental health

Can't withdraw my profits for weeks and no customer service to assist and re tri𝚎/ vis-ta was available to assist me!

Awful company..they employ underwriters only to disregard there recommendations.
They also took a week to decide that they wasn't going to approve my loan..

Currently in a high level worth of debt with payments totalling £1,500 a month, due to current LTV restrictions, FluentMoney found StepOne finance as a suitable lender, who would offer 95% LTV which equated to a £17,400 second charge/secured loan at £200 a month.

If successful this would have cleared £650 a month in payments so I would have been £450 a month better off, which I could have used to pay off the rest of my debt quicker.

However, due to the Director of lending at StepOne rejecting the application due to their concerns of my “affordability” in paying back the debt. I find it really contradicting that their websites boasts “traditional values of fairness, transparency and responsibility”.

I’m trying to get myself out of debt and I feel like I haven’t been given a fair outcome. I provided all the information, documents etc they asked for, waited days for their slow responses just to be told NO!!

Thanks a bunch.

We were told that because our credit score is ok and we have never missed any payments that we should not have a problem.
It is not Fluents fault but maybe they should have not made it sound like we had a fighting chance just to be told no by Step One.
Chris and Jordan from Fluent looked after us and they were good but in the end we did not stand a chance with Step One

Do not use this company at all please be aware to not borrow from this company. Any missed payments they will hound you all day long phone calls emails letters. Instantly mark you down on missed payments ruining credit ratings.Please look at their ratings 1 for the majority of reviews there is a reason for this please be aware DO NOT USE. You will end up in a worse situation than you already are.

A massive thank you and well done to all the team at Step One, their support from the underwriting team is exceptional, Jon Thompson is a top BDM who always takes calls, knows the criteria inside out and is always available to take calls even out of hours, the underwriting team are so friendly, supportive and proactive, we must pay tribute to Tyler, Eleanor, Helena, Amy & Sylwia who have have all been excellent, Step One really do deliver the service brokers want, we have received 5 star reviews from all Step One clients, we couldn't have got these without you guys, thank you to you all, take a massive bow you have deserved it, WELL DONE & THANK from everyone at The Mortgage Exchange

Please do not take any financial products from this company. If you should fall into difficulty, it will ensure that it takes everything you own.

It used very manipulative tactics to persuade me to take out a secured loan on my home. It tricked me into not reporting to the Ombudsman. It is now trying to take my home from me, in the knowledge that I am unwell. Please be careful. Make good choices. Do not be forced into taking out any secured loan.