Stephens Wilmot Solicitors Arvostelua 

373
•
TrustScore 4.5/5 tähteä

4,6

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Buying my first home came with a lot of moving parts, but Natalie and Rhys made the process feel much more manageable. They were helpful, responsive and kept things progressing. I really apprecia... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

This is the second time I've used Emma's services. She provides professional service, quick responses, and clear instructions. Emma made what could have been a very stressful experience very easy and... Näytä lisää

Yritys on vastannut

Saanut 2/5 tähteä

Me and my partner are first time buyers to our property. The lack of communication with our solicitor was awful not much help through the process of what’s going on were we were up too in the chain of... Näytä lisää

Saanut 5/5 tähteä

Alison Olsen was absolutely fantastic throughout our purchase. She made the whole process incredibly smooth and efficient and was extremely proactive every step of the way. Communication was excelle... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Lakipalvelut

Yrityksen kirjoittama

Stephens Wilmot Solicitors is a leading law firm based in South Wales. We are at the forefront of technological change in the marketplace helping to bring solicitors and clients together in a way that is fit for the 21st century. Our 'client first' mentality is at the heart of everything that we do. As a result we’ve created a service that makes the complicated seem simple and demystifies the legal process.


Yhteystiedot

4,6

Erinomainen

TrustScore 4.5/5 tähteä

373 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 40 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 kuukauden sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,6

Kaikki arvostelut

(373)

96 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Our solicitors were incredibly patient…

Our solicitors were incredibly patient (with many of my questions), professional in all of our interactions, and efficient and persistent where needed to get things over the line. We are really grateful.

29. tammikuuta 2025
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Stephens Wilmot Solicitors

Thank you for your positive feedback, we are really happy that you were happy with the service you received. We look forward to working with you again in the future :)

Saanut 5/5 tähteä

Highly Recommend Caroline

Caroline Facey was the most helpful and understanding person to work with throughout the whole process of buying our first home. She helped us understand a lot of the process, was always quick to respond, and every bit of paperwork was completely thoroughly and efficiently. We felt very supported by Caroline, especially when the other party were trying to strongly weigh in, she was reassuring and continued to support us and our interests.

Caroline’s manner was so lovely and kind, we wouldn’t hesitate to recommend her to others.

12. joulukuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Stephens Wilmot Solicitors

Thank you for your positive feedback, I have shared this with Caroline who is very happy to hear your kind words. We look forward to working with you again in the future.

Saanut 5/5 tähteä

Perfect service

I have only positive things to say about our recent experience with Stephens Wilmot Solicitors, whom we used for our house sale and further purchase which completed in Jan ‘25
.
Cheryl Head, Tracy Blanchard and Kathryn Jones dealt with our case. All 3 gave excellent polite customer service both over the phone and via email. One of them was always available to speak to, and were able to provide clear accurate updates throughout. Very clear communication throughout the entire process. All paperwork was sent out, and requests made, in a timely manner. The whole service felt very efficient and the team definitely seemed very ‘on it’.

Honestly a perfect service and would definitely use this firm again.

20. tammikuuta 2025
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Stephens Wilmot Solicitors

Thank you so much for your feedback, I have passed this onto the team who are over the moon. We look forward to working with you again in the future :)

Saanut 5/5 tähteä

I had a great experience with Stephen…

I had a great experience with Stephen Wilmot Solicitors. Robert Stephens always responds to my email and telephone call within 24 hours.
Buying or selling properties is quite often stressful however, Robert Stephens' full support and client care has really taken off the stress from me.
This is my best experience in dealing with solicitors for property transaction and I strongly recommend Stephen Wilmot Solicitors.

9. tammikuuta 2025
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Stephens Wilmot Solicitors

Thank you for taking the time to leave us a review. It is much appreciated.

Saanut 1/5 tähteä

Avoid at all cost

Avoid at all cost, 6 months plus into selling and they still can’t get things sorted. We were ready to exchange before Xmas, for them to realise that contacts were not signed. 3 weeks later, still trying to exchange and complete but they have as much motivation or lack there of, to get this sale completed!

Useless, incompetent and do not use, even if there in your chain!

8. tammikuuta 2025
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Stephens Wilmot Solicitors

We cannot find any record of you as a client. As you are not a client of the firm your review must be disregarded. You are not our client and do not have access to the information between us and our client which presumably delayed your chain. This could be any number of things. Your end of the chain may be ready but that does not mean the rest of the chain is ready. The chain cannot complete without resolving all legal aspects - whether you are ready or not. Money Savings Expert states that completion can take up to 8 months especially when you are in a chain. if the entire chain is not ready you will be unable to complete. Clearly this has caused you frustration but leaving a review against a firm who do not act for you is grossly unfair.

Saanut 5/5 tähteä

Well priced, professional and nice to deal with - good communication

Had a great experience with Cheryl Head, Tracey Blanchard and Kathryn. On the ball with everything and very professional, patient and informative. Thanks all.

16. joulukuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Stephens Wilmot Solicitors

Thank you for taking the time to feed this back to us. Cheryl's team work very hard to ensure excellent service.

Saanut 4/5 tähteä

No issues to report

Dealt with Aimee & Shauna for our sale & purchase. Few little hiccups with unnecessary queries and an error on our final bill but nothing really to compare the process with, so think it was fine overall.

13. joulukuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Stephens Wilmot Solicitors

Thank you for taking the time to leave us this review. It is appreciated.

Saanut 5/5 tähteä

Would highly recommend Emma and Elise

Would highly recommend Emma and Elise. From beginning to end both Emma and Elise were very professional, helpful and nothing was ever too much trouble. I went in with the unknown and the help and guidance i was given was amazing. I am really grateful and cannot thank them enough.

19. joulukuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Stephens Wilmot Solicitors

Thank you for taking the time to review us.

Saanut 5/5 tähteä

Tracy and Cheryl have been so helpful…

Tracy and Cheryl have been so helpful and responsive over the last few months. I had lots of questions as I was buying my first property and they both made sure I understood and explained everything very clearly. Will definitely use this solicitor again in future. Thank you.

29. marraskuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

For both our sale and purchase

For both our sale and purchase, I cannot rate Cheryl Head and Tracy Blanchard higher. Fantastic on all fronts when it really matters through what is a very stressful time, dealing calmly and professionally with some complications that arose as they often do. Very competent, excellent communication (which makes so much difference) and very efficient. Our buyers, their buyer and also various family members also moving around this time have all been really struggling with their solicitors and had terrible experiences so we really appreciated how good a service we have had. Thank you so much Cheryl and Tracy.

13. joulukuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Highly recommend

I'm very pleased with service provided by Elise from Stephens Wilmot. Elise is very professional, responds quickly to all emails and actions all queries. While using Stephens Wilmot service, I was selling and buying properties so I've had already experience dealing with solicitors which is not always easy so I can honesty say I would recommend Stephens Wilmot and I will be using them with next sale

29. marraskuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Highly recommend

I would highly recommend Cheryl Head & her team. Their reassuring and professional guidance was invaluable in a protracted house sale and new-build purchase. Communication throughout was prompt, clear and helpful.

29. marraskuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Carla Lindsey was excellent throughout…

Carla Lindsey was excellent throughout my first home purchase. She was always ahead of things, making sure everything moved quickly and smoothly. Any questions or queries I had were answered promptly and clearly, and she really took the time to make sure I understood every part of the process. Her support and professionalism really took the stress out of the process. Highly recommend.

28. marraskuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Stephens Wilmot Solicitors

Thank you for taking the time to review us.

Saanut 5/5 tähteä

I chose Stephens Wilmot Solicitors to…

I chose Stephens Wilmot Solicitors to assist me purchasing my first property, I was not disappointed with the service I received, Elise Evans explained everything to me and nothing was ever too much, as being a first time buyer I had so many questions and Elise was there to answer all of them, she was always polite and friendly on the phone and answered any emails swiftly.

6. elokuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Saanut 1/5 tähteä

Would not recommend or use again

Recently used Stephens Wilmot for conveyancing on both sale and purchase. Kelly was our agent. Unfortunately our experience was not good. Communication was poor, with little transparency on process or timescales. Could not get through via phone, and email had an average 2 day turnaround. We ended up exchanging and completing a day later, because the exchange took so long to finalise. Very stressful for all parties.
There were issues with accuracy of paperwork, even down to the final bill. Very frustrating experience I am afraid.
Only exception was Ade on reception who I did manage to speak to, and she was able to provide an update when all other parties were chasing me for updates !
I think perhaps they take too much work on for resources available.

13. marraskuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Stephens Wilmot Solicitors

Thank you for your review, albeit not being of our usual type of review. Please could you contact us to discuss this further. In the meantime, we would point out that November and December are peak times due to the Christmas period and high volumes of calls, emails and completions occur. It would be impossible to respond to all of these immediately. On occasion therefore we may respond within our Service Level of 3 working days. This is something that most law firms have implemented due to the high volumes of contact. Emails are treated as post and dealt with accordingly. We also action in date receipt order as this is fair on all. We aim to respond as soon as possible - but this is not always achievable during busy periods and especially so in the run up to Christmas. The majority of our reviews show excellent customer service and this does appear to be a "one off" due to the busy Christmas period.

Saanut 5/5 tähteä

Professional and effective

I have had a great experience as a vendor with Stephens Wilmot who have been professional, responsive and reassuring throughout the process. I knew that everything was being managed effectively whilst working with Aimee and her team, and I received clear communication throughout. I felt reassured from the very start and I can't thank Stephens Wilmot enough.

14. marraskuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Saanut 5/5 tähteä

We Purchased our house through Stephen…

We Purchased our house through Stephen Wilmot Solicitor, both Cheryl and Tracy acted on our behalf guiding us through the process.
We found that they were both professional, very responsive, easy to get hold off and speak to on the phone. They took the stress out of our experience.
Thank you once again Rebecca

6. marraskuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Saanut 4/5 tähteä

Caroline Facey is very good & helpful

After a slow start due to staff leaving, Caroline Facey was very helpful, responsive and cover all the detail in what was ultimately quite a complex transaction. Would have been 5 stars if it was just about her, but the unnecessary & uncommunicated delay by the company initially let this down.

22. lokakuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Saanut 5/5 tähteä

Will be coming back to this solicitor

Huge thanks to Cheryl and Tracy. Everything was super clear and well presented. Really easy to get hold of and really supportive with a difficult sotuation with my purchase.
Really good value for money service.

30. lokakuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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