Stephens Wilmot Solicitors Arvostelua 

373
•
TrustScore 4.5/5 tähteä

4,6

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Buying my first home came with a lot of moving parts, but Natalie and Rhys made the process feel much more manageable. They were helpful, responsive and kept things progressing. I really apprecia... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

This is the second time I've used Emma's services. She provides professional service, quick responses, and clear instructions. Emma made what could have been a very stressful experience very easy and... Näytä lisää

Yritys on vastannut

Saanut 2/5 tähteä

Me and my partner are first time buyers to our property. The lack of communication with our solicitor was awful not much help through the process of what’s going on were we were up too in the chain of... Näytä lisää

Saanut 5/5 tähteä

Alison Olsen was absolutely fantastic throughout our purchase. She made the whole process incredibly smooth and efficient and was extremely proactive every step of the way. Communication was excelle... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Lakipalvelut

Yrityksen kirjoittama

Stephens Wilmot Solicitors is a leading law firm based in South Wales. We are at the forefront of technological change in the marketplace helping to bring solicitors and clients together in a way that is fit for the 21st century. Our 'client first' mentality is at the heart of everything that we do. As a result we’ve created a service that makes the complicated seem simple and demystifies the legal process.


Yhteystiedot

4,6

Erinomainen

TrustScore 4.5/5 tähteä

373 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 40 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 kuukauden sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,6

Kaikki arvostelut

(373)

96 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Best solicitors I have used

I totally recommend Stephens wilmot solicitors.
I found them friendly professional and a pleasure the deal with, I would go as far to say from my experience with solicitors that they are best firm I have dealt with, and wish to say thank you Emma and Elise

20. marraskuuta 2025
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Saanut 5/5 tähteä

Super helpful in a difficult purchase

Super helpful in a difficult purchase. Quick to respond, organised and v.professional. They even helped us complete close to Christmas. Natalie Arlett-Buffery in their team was excellent, and the contact we had with other team members, was also brilliant.

19. joulukuuta 2025
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Saanut 5/5 tähteä

Very good conveyancers

Very good conveyancers. Contact is good. It’s a stressful time but they know what they are doing. You have to just let them get on With it. Being in a chain is the worst though.

19. joulukuuta 2025
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Saanut 5/5 tähteä

Emma Selfridge and team at Stephens…

Emma Selfridge and team at Stephens Wilmot
This is the second time Emma has done the conveyancing for me, and as with the first time I am so grateful for the advice, help and service.
If I ever do move again, I'll be returning to Emma for the conveyancing. Thanks so much

18. joulukuuta 2025
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Saanut 5/5 tähteä

Cheryl and the team did an incredible…

Cheryl and the team did an incredible job with my house purchase. Super fast turn around, great communication and always available to help with any queries. Would not hesitate to use again and to recommend to anyone in need of conveyancing solicitiors

19. joulukuuta 2025
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Saanut 5/5 tähteä

Emma Selfridge was extremely helpful at…

Emma Selfridge was extremely helpful at all times during the purchase of a property. Her knowledge, expertise and professionalism were second to none. Couldn’t be more pleased. Would recommend Stephens Wilmot to anyone purchasing their property.

21. marraskuuta 2025
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Saanut 2/5 tähteä

4 months to exchange with no chain either side

A seamingly seamless sale, that took over 4 months to compete!!!! No chain either side, first time buyers with excellent credit rating and mortgage in place. Probate granted and provided by seller, draft contracts sent but apparently not received. On hold to staff for over an hour on most occasions, half an hour on every occasion, inability to make contact with the case solicitor, staff “on leave” with no voice message recording to notify us when on hold. How can such a simple purchase take this long? We were not informed of staff not being in the office when we were requested to return documents. The “assistant” of the solicitor we used seemed efficient when finally instructed (2 weeks before completion). We were advised that if we paid a further £350 then the sale would move swifter!! Shocking!
You get what you pay for and sadly we were very close to loosing this purchase due to the lackadaisical attitude of this firm.

18. joulukuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

From start to finish Cheryl was on hand…

From start to finish Cheryl was on hand to answer all questions and put me at ease throughout the process. As a first-time buyer, this process can be overwhelming but I had reassurance all the way through from Cheryl. I would definitely recommend Stephen's Wilmot Solicitors and credit to Cheryl H. who has been fab all the way through. Thank you Siobhan. B

15. joulukuuta 2025
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Saanut 5/5 tähteä

Excellent service

Lindsey and Natalie handled the purchase and sale of properties for us. The process was as painless as buying and selling a house in the UK can be.

I've recommended Stephens Wilmot since to others due to the service we received.

1. syyskuuta 2025
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Saanut 1/5 tähteä

Appalling service so far

Appalling service so far: First-time buyer with no chain, purchasing a vacant house.

I instructed Stephen Wilmott for conveyancing on the 15th of September and was advised that my case would be handled by Kathryn Jones.

I spoke to her the next day to make the payment she requested and was surprised by her tone of irritation when I called to make the payment she had asked for.

I decided to trust that Stephen Wilmott would be capable professionals, so I left the matter in their hands. However, after not hearing anything at all for an entire month, I tried to email and call Kathryn but received no response for five days.

On the 15th of October, when I finally spoke to her, she claimed her phone hadn’t worked all week and, in an uninterested manner, advised that nothing had been done on the case and no progress had been made at all over the last month.
She then asked if I would like her to start working on the case and request the searches. My questions as to why this wasn’t already done were brushed off.

Based on this, I started to call once a week for an update. Each sparse update was given in an indifferent or irritated manner.
When it came to sorting out the final queries for the seller’s solicitors, I asked the reason for the delay and was advised by Kathryn that she had chased them two weeks ago and therefore “couldn’t possibly chase them again.”

I spoke to Kathryn again, who advised that she couldn’t provide an update or progress the case because she was waiting for information from the seller’s solicitors.
I then spoke to the seller’s solicitors, who advised that Kathryn had made no such request and that she already had all the documentation she needed. Naturally, she then did not pick up my calls to explain this.

The following week, I called for an update and was advised that Kathryn was on holiday. The tone of the lady on the phone sounded unsure, so I asked if another agent would pick up my case. I was then advised that this would be impossible as “it wasn’t left in a way where someone else could pick it up while she’s on holiday.”

The next week I called and was told that no one knew when or if Kathryn was coming back at all.

I was then told to speak with Lauren who, while seemingly unsure, told me that the queries and local searches had been received the previous week and had not been actioned. I was advised that these were the final documents and simply needed to be reviewed.

With my patience worn thin, I called for an update every other day for a week. Only on the following Monday was I advised by Lauren that it was “not her problem” and that she likely would not be dealing with my case, as no one was assigned to it or working on it, even two weeks after Kathryn had vanished.

I assume that as they wouldn’t be a commission earner on this task no one is interested in completing the case.

I am now left at the very final stage of the process, after enduring a complete lack of communication and competence from Kathryn, with no one seeming to pick up her work.

With Stephen Wilmott closing for the year shortly, I am now in a position where I may have to wait another month, until the new year, for someone to tick the last box on the sheet to complete the transaction and allow me to move into the house.

I sincerely hope this is not the case and that someone in the company possesses the capacity to complete the final stage of their job and achieve what is a very attainable completion before the end of the year.

1. joulukuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Thank you

My wife and I used Stephens Wilmot when buying our first home. Aimee and Elliemay were both very pleasant and extremely quick and efficient. We completed in record time thanks to their work representing us, just in time for the arrival of our first child. Thanks so much!

14. marraskuuta 2025
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Saanut 5/5 tähteä

Excellent, professional yet friendly conveyancing service

We’ve just completed on our first home, and we couldn’t be happier with Stephens Wilmot. We were allocated Caroline Facey as our conveyancer, who guided us through the whole process with care and attention. We were in a long chain, with all the inevitable ups and downs that come with it, which Caroline navigated brilliantly and we were all done in 12 weeks, from offer accepted to completion. Would definitely recommend Caroline and Stephens Wilmot.

10. marraskuuta 2025
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Saanut 5/5 tähteä

Aimee Wright was fantastic…

As first-time buyers who were also selling our home, we were initially nervous about how complicated the process might be - but Aimee made everything incredibly smooth from start to finish. We are absolutely delighted that everything has now been finalised, and we truly appreciate all the effort and dedication Aimee has put into making this process as stress-free as possible for us. Her communication was always clear and timely, and she consistently went above and beyond to keep us informed and reassured at every stage. We felt fully supported throughout, and her professionalism and patience made a huge difference during what could have been a very overwhelming experience. We couldn't be more grateful and would highly recommend Aimee to anyone looking for a reliable solicitor.

6. marraskuuta 2025
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Saanut 5/5 tähteä

Professional and knowledgeable

We were selling our house and the chain collapsed twice. Emma and Elise were supportive, reassuring, prompt and professional.

4. marraskuuta 2025
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Saanut 5/5 tähteä

Stephens Wilmot Solicitors

I’ve used this firm twice now — first for selling and purchasing properties, and again for buying a piece of land. On both occasions, they kept us well informed throughout the process and were extremely professional. When we were researching solicitors, they also stood out as the most reasonably priced option by far.

30. lokakuuta 2025
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Saanut 5/5 tähteä

5 star service

As a first time buyer they guided me through the entire process and kept me updated at every stage. They kindly responded to any queries and were very quick to action.

5. lokakuuta 2025
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Saanut 5/5 tähteä

Aimee Wright was absolutely incredible…

Aimee Wright was absolutely incredible throughout my conveyancing process. Her communication was excellent — clear, prompt, and always easy to understand. She made what could have been a stressful experience feel simple and straightforward. Incredibly efficient, professional, and approachable — I couldn’t recommend Aimee highly enough for anyone needing a reliable solicitor for conveyancing.

30. lokakuuta 2025
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Saanut 5/5 tähteä

Exceptional Service and Communication

I’ve had such a positive experience with Stephens Wilmot. They’ve made the whole process feel smooth and stress-free, always taking the time to explain everything clearly so I fully understand each step. Their communication has been excellent — they’re always quick to respond, happy to talk things through, and genuinely care about making the process easy. I’d highly recommend them to anyone looking for professional and approachable solicitors.

15. lokakuuta 2025
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Saanut 5/5 tähteä

I had a very positive experience with…

I had a very positive experience with this practice. They exceeded my expectations. Smooth transaction, very responsive, thorough and super reasonable. Would definitely recommend and will use again if the need arises.

13. lokakuuta 2025
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Saanut 4/5 tähteä

What impressed me the most was how…

What impressed me the most was how Caroline always explained things to me if I asked so I fully understood what was happening at each stage of my sale and purchase. It was great to have the same person in my case Caroline Facey to manage my account. I was very happy with my experience

9. lokakuuta 2025
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