food improvement request. Provide a salad buffet with undressed salads and other low calory food. Also steamed veg again low calorie healthy options. Thank you. Provide decaf real coffee not just... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
This was our first time using the Dublin -> Holyhead and return sailing on the Stena Estrid with a cabin.. We have an 8-month-old baby, so the cabin was a great addition to our trip! Everyt... Näytä lisää
Yritys on vastannut
The sailing from Holyhead was an hour late. While boarding the foot passengers, the bus to the ship spent 45 minutes with a full load of passengers at the loading ramp waiting to be allowed on. Thankf... Näytä lisää
Ive been using rosslare to Fishguard lately I understand ships need upgrades perfectly fine....thank you for my 50 percent discount on next crossing with should be around July...hope ship ready for ne... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Stena Line Ireland
Yrityksen kirjoittama
At Stena Line, we make travelling by sea between Ireland, Britain, and beyond simple, comfortable, and enjoyable. For over 60 years, we’ve been proudly connecting people and places across Europe — and helping Irish travellers sail the easy way.
Whether you’re off on a family break, a business trip, or visiting loved ones, you can count on cosy cabins, great food, and plenty of onboard entertainment. Travelling with kids or pets? We’ve got dedicated areas for them too. Our modern ferries, friendly crew, and commitment to making every journey smooth mean you can simply relax and enjoy the crossing.
- Ferries from Ireland
- Dublin – Holyhead
- Rosslare – Fishguard
- Belfast – Liverpool
- Belfast – Cairnryan
Plan your road trip to Europe
As a family-owned Swedish company, Stena Line operates 18 routes across Northern Europe. If you’re travelling between Denmark, Sweden, Germany, Poland, or Latvia, explore our wider network for an easy and scenic way to get around.
Good to know
We don’t charge extra for luggage — car passengers can bring what fits in their vehicle, and foot passengers can carry what they can manage (up to 23kg per item).
Book your next trip
Visit www.stenaline.ie to find timetables, fares, and our latest offers. Use the Low Fare Finder for the best prices or upgrade to Flexi or Premium for more comfort and flexibility.
Yhteystiedot
Irlanti
- stenaline.ie
3,9
Hyvä
340 arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Comfortable friendly service
We had a lovely comfortable trip on Stena, a quiet space with complementary Teas and Coffee and very friendly and helpful staff.
2. maaliskuuta 2026
Vastaus yritykseltä Stena Line Ireland
Good morning,
Thank you for your 5 star review. We’re delighted you had a comfortable trip and enjoyed the quiet space, complimentary drinks, and friendly service. We appreciate you travelling with us and hope to welcome you back soon.
Regards
Dave
Stena Line
Rosslare to fishguard
Rosslare to fishguard. The boat is as old as I am. Ye charge premium prices for a sub standard boat. No cabins for people who have travelled all night and need a sleep before their onwards journey. Just not good enough.
19. helmikuuta 2026
Vastaus yritykseltä Stena Line Ireland
Good afternoon,
Thank you for sharing your review.
We are sorry to hear that your trip didn’t meet expectations. We understand how important comfort is, especially after travelling overnight, and we appreciate your feedback regarding the vessel and lack of cabins.
Your comments have been shared with our team. If you'd like to discuss this further please contact our customer services team via the contact form on our website at stenaline.ie/contactform
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
Vastaus yritykseltä Stena Line Ireland
Good afternoon,
Thank you for your 5 star review. We’re delighted to hear you found the cabins clean and comfortable. We hope to welcome you onboard again soon.
Regards
Dave
Stena Line
Quite disappointed with Stena this…
Quite disappointed with Stena this time, it's over a year since we sailed with them and it's always been a very good company but not this time particularly. My husband is registered blind and I stated this on the booking but we were the farthest from the stairs, I had to walk in front of him on the narrow gangway with huge articulated vehicles thundering down towards us holding my hand out to slow them down. Then as we were heading towards the Stenaplus lounge someone was busy polishing the walkway, not taking any notice of anything going on around them, I had t stand on the cable that was 15/20feet away from the operator so as it was safe for my husband to step over it. This is the only time I've had any reason to complain about Stena as usually we have had very good dealings with them..... probably the next time will be better....hopefully
27. helmikuuta 2026
Vastaus yritykseltä Stena Line Ireland
Good afternoon,
Thank you for taking the time to share your review.
We are very sorry to hear about the difficulties you and your husband experienced during your recent sailing. We always aim to provide safe and accessible boarding for all customers, so we are concerned to hear about the challenges you faced on the gangway and around the walkways. This certainly isn’t the standard we want to deliver, especially for customers with additional needs. We appreciate you bringing this to our attention. If you have particular requirements such as parking close to a lift we would advise contacting our team once booked and speak to one of our agents so we can note these on your booking.
We are glad to hear that your past experiences with us have been positive, and we hope we can restore your confidence on your next trip.
Regards
Dave
Stena Line
Vastaus yritykseltä Stena Line Ireland
Good afternoon,
Thank you for sharing your review and we hope to welcome you back onboard again.
Regards
Dave
Stena Line
The boat was completely sub standard
The boat was completely sub standard, over priced food, my breakfast bap was actually mouldy. No on board facilities, duty free shop was also tiny with no stock, we were seriously unimpressed!!! Would never book stena line again.
25. helmikuuta 2026
Vastaus yritykseltä Stena Line Ireland
Good morning,
Thank you for your review.
We are very sorry to hear about your experience travelling over with us. The condition of your breakfast and the issues you mentioned are not the standards we aim to deliver, and we appreciate you bringing them to our attention.
If you have not already done so could you please contact our customer services team via the contact form on our website so our team can investigate this at stenaline.ie/contactform
Regards
Dave
Stena Line
On the Ben MyShree
It was a temporary replacement boat. Much smaller than normal but it was clean, staff were friendly and helpful and the cafe was reasonably priced and piping hot food.
25. helmikuuta 2026
Vastaus yritykseltä Stena Line Ireland
Good morning,
Thank you for your review. We're glad to hear that you found the temporary replacement vessel clean, and that our crew were friendly and helpful. It’s also great to know you enjoyed the reasonably priced, hot food in the café. We appreciate your understanding while the smaller vessel was in service, and your comments will be passed on to our team.
Regards
Dave
Stena Line
We were meant to travel on the Nordica…
We were meant to travel on the Nordica where we had a great experience previously . However the Ben my chree was used instead . The facilities were far less than the Nordica which was disappointing for my family but the staff were kind and helpful. The return journey was marred by rough seas but we arrived safe albeit a bit sick.
22. helmikuuta 2026
Vastaus yritykseltä Stena Line Ireland
Good morning,
Thank you for sharing your review. We’re glad to hear our crew were kind and helpful, and that you arrived safely despite the rough seas. We’re sorry for the disappointment caused by the vessel change, as we understand the Nordica offers a different onboard experience. Your feedback is appreciated and will be shared with our teams.
We hope to welcome you onboard again soon for a smoother journey.
Regards
Dave
Stena Line
This ship belongs in the 1900s not 2026…
This ship belongs in the 1900s not 2026 charging people for this is a disgrace. Irish Ferries only
23. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stena Line Ireland
Good morning,
Thank you for taking the time to share your review. We’re sorry to hear that your recent experience didn’t meet your expectations.
We continue to invest in maintaining and upgrading our vessels to ensure they remain safe, reliable, and comfortable for all passengers. That said, we understand that preferences can vary, and we appreciate your comments.
Your feedback has been passed on to our team as we’re always working to improve the onboard experience. If you’d like to discuss this further please contact our customer services team at stenaline.ie/contactform
Regards
Dave
Stena Line
This is not a ferry, shocking how this is what they expect families to travel on.
This is not a ferry, after years of sailing on Stena this is definitely the last time, Irish Ferries from now on.
21. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stena Line Ireland
Good afternoon,
Thank you for sharing your review.
We are very sorry to hear you were disappointed with your recent sailing. We understand how frustrating it is when a replacement vessel doesn’t meet the standard you’ve come to expect and we’re sorry this impacted your experience so strongly.
Your comments have been passed to the relevant teams, as we are continually working to improve the service offered during temporary vessel changes.
If you would like to discuss this further please contact our customer services team via the contact form on our website at stenaline.ie/contactform
Regards
Dave
Stena Line
No concern for customers welfare
On 16/2/26 I used Stena line from Holyhead to Dublin and the return journey. I had travelled to Holyhead using the train. The train station is joined to the port building. On the return journey I found that foot passengers were last to get off the boat and kept waiting for over 20 minutes. The shuttle bus from the boat to the port building was also not in any rush. The results of this was that I and another dozen passengers missed the last train which was at 8pm. We had very little option but to remain in the port building for the first train in eight hours time. The port buildings have no heating and was freezing cold. The benches were perforated metal which were very uncomfortable and very cold. There was an elderly lady in a wheelchair who was also having to wait seven to eight hours. She was also freezing cold. It would be very easy for the ferry service and the train service to work together to make sure this does not happen but they deliberately choose not to do this. It demonstrates that they have no concern for their customers welfare. Leaving your customers stranded for eight hours is unacceptable. I would strongly recommend people choose another service to get to Ireland even if it is going from Liverpool or using flights.
16. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stena Line Ireland
Good morning,
Thank you for taking the time to share your review.
We are sorry to learn of the delays you experienced during disembarkation and the subsequent impact on your onward travel arrangements. We appreciate how challenging and uncomfortable this situation must have been, particularly given the conditions in the port building and the extended wait for the next available train service.
Please be assured that your comments have been passed to our port and onboard teams. We continue to work with our partners to improve coordination for foot passengers and to minimise disruption wherever possible.
If you wish to discuss this further please contact our customer services team via the contact form on our website at stenaline.ie/contactform
Regards
Dave
Stena Line
The loading and unloading was done…
The loading and unloading was done swiftly and efficiently.
Services o board were friendly and helpful, overall a great travelling experience.
The report requests afterwards are becoming irritable, think this is 4th request. Do you not read previous returns?
14. helmikuuta 2026
Vastaus yritykseltä Stena Line Ireland
Good morning,
Thank you for your 5 star review on the loading, unloading and onboard service — we’re delighted to hear you had a great travel experience.
We are sorry for the irritation caused by receiving multiple feedback requests and we have passed this on to our team to look into. Thank you for bringing it to our attention.
We appreciate you taking the time to share your experience and hope to welcome you onboard again soon.
Regards
Dave
Stena Line
Vastaus yritykseltä Stena Line Ireland
Good afternoon,
Thank you for your review. We’re delighted to hear that you found our staff lovely and helpful and we look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
Boat was delayed again. And the boat itself was a disgrace
Boat was delayed again. Seems to happen nearly everytime I travel which is 2 to 3 times a year. Either delayed or cancelled. And the boat that was on the Ben My Chree is a disgrace. No cabins no wifi terrible seating area. Not near big enough for a journey like that. Everyone was complaining about the boat I spoke to a lot of other travellers. Im changing to irish ferries from now on as ive had too many bad experiences the last few years
11. helmikuuta 2026
Vastaus yritykseltä Stena Line Ireland
Good afternoon,
Thank you for sharing your review.
We are really sorry to hear about the repeated delays and cancellations you’ve experienced travelling over. You should be able to rely on a consistent service, and we apologise that this hasn’t been the case.
We are also sorry that the replacement vessel didn’t meet expectations, particularly with the lack of cabins, Wi‑Fi, and limited seating. We understand how important these facilities are, and your feedback has been passed on to our team.
We appreciate you sharing your experience, and if you’d like to discuss this further, please contact our customer services team via the contact form on our website at stenaline.ie/contactform
Regards
Dave
Stena Line
Vastaus yritykseltä Stena Line Ireland
Good afternoon,
Thank you for sharing your 5 star review. We’re delighted to hear that you found our check‑in and onboard staff very friendly. We look forward to welcoming you back onboard again.
Regards
Dave
Stena Line
Sea was rough so I didn’t move on way…
Sea was rough so I didn’t move on way to Uk the food looked very good. Staff pleasant and helpful. Duty free a bit small.
4. helmikuuta 2026
Vastaus yritykseltä Stena Line Ireland
Good afternoon,
Thank you for sharing your review. We are glad to hear you found the staff pleasant and helpful, and that the food looked good during your sailing.
We are sorry the rough seas made it difficult to move around, and we appreciate your comment about the size of the Duty Free — we’ll share this with our team.
We hope to welcome you back onboard again.
Regards
Dave
Stena Line
Vastaus yritykseltä Stena Line Ireland
Good afternoon,
Thank you for sharing your 5 star review. We’re delighted to hear you enjoyed great service, friendly staff, and an overall top-class experience. We hope to welcome you back onboard again soon.
Regards
Dave
Stena Line
Nice staff
Nice staff. Small boat and easy to get about.
Early arrival on the way back which meant we were home early
11. helmikuuta 2026
Vastaus yritykseltä Stena Line Ireland
Good morning,
Thank you for sharing your review. We’re glad you found our team friendly and the smaller vessel easy to move around. It’s wonderful to hear your return journey arrived early and got you home sooner. We hope to welcome you back again soon.
Regards
Dave
Stena Line
Vastaus yritykseltä Stena Line Ireland
Good afternoon,
Thank you for sharing your 5 star review. We’re delighted to hear you enjoyed excellent service and a clean, comfortable cabin, and that our staff took good care of you. We look forward to welcoming you back onboard soon.
Regards
Dave
Stena Line
Hi thanks for contacting me .The…
Hi thanks for contacting me .The primary reason for my 1 star review is basically down to the fact of the ship used on the Rosslare to fishguard route the Ben ma cree which let's be honest is a very poor substitute for your usual ship. Then to make matters worse is the fare you charged me for the privelage .We are regular travellers with your selves and feel this is a blatant rip off .I purchased a house in wexford last June and have made many journeys and will do so in the future as my family live in worcester.
It would be nice to feel appreciated by your selves but you are up there NOW with Ryanair and that's an insult to Ryanair. It also would be nice to hear back from you in relation the some of the comments I have made. Regards in anticipation Paul Crosbie
10. helmikuuta 2026
Vastaus yritykseltä Stena Line Ireland
Good morning,
Thank you for your review.
We are sorry to hear you were disappointed with your recent crossing. We understand your frustration with the temporary replacement and that the experience didn’t match what you’re used to. We are also sorry that you felt the fare didn’t reflect the service provided.
As a regular traveller your loyalty is appreciated and your comments have been shared with our team.
If you’d like to discuss this further please get in touch with our customer services team via the contact form at stenaline.ie/contact form
We hope to welcome you back onboard again in the future.
Regards
Dave
Stena Line
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