Staysavvyaccommodation Arvostelua 34

I stayed at this apartment for one night. I cannot complain about the apartment itself or the cleanliness, as both were perfectly fine. However, I was extremely disappointed and shocked by the host’s behaviour and communication throughout the stay.

Before arrival, I contacted the host several times regarding check-in instructions, including one text message and two emails, and received no response at all. At that point, I genuinely started to worry that the booking might have been a scam due to the complete lack of communication.

On the day of arrival, the host finally contacted me asking for a deposit and photo ID, which I completely understand and had no issue providing. However, after sending the requested information, I only received a thumbs-up response and still no actual check-in instructions.

At 3pm, I had to message again to explain that I had arrived. I was then told I needed to walk 10 minutes to collect the key. When I arrived at the arranged location, the key was not there. I was left waiting around for approximately 30 minutes while receiving rude and dismissive responses such as “just hang fire” and comments about check-in officially being at 4pm, despite the host messaging earlier that same day confirming the apartment would be ready from 3pm.

The overall attitude made us feel like we were an inconvenience rather than paying guests.

To make matters worse, I heard nothing regarding the return of my deposit for three days afterwards. When I messaged the host, I was ignored again. My partner then had to call multiple times before finally getting a response, which was once again rude and unprofessional.

I am not someone who normally complains, but the overall experience was unnecessarily stressful and upsetting due to the host’s behaviour and lack of communication.

Because of the poor communication and the extremely rude responses throughout the stay, I would not book with this host again and would not recommend the experience to others.

Cowboys- Dont Book!
Booked 2 months in advance via booking.com
Followed the guidance and chased StaySavvy several times prior to arrival asking for an acknowledgement of my booking and for the check in details. Text them, called them, emailed them ..... eventually they contacted me via whatsap 2 hourrs pre check in to advise that the booked apartment was unavailable and that they had moved the booking to an "upgraded apartment" on North John Street. If this was upgraded i can not imagine what the initial booking at Marlborough ST must have been like. The key access was poor, the security of the building was poor, the cleanliness, fixtures and fittings were poor, the smoke alarms beeped constantly. We tried to contact support several times to no avail. I would not reccommend this company to anyone. I fully understand hicups and allowing things to be resolved in a timely manner but the worst & most insulting part was the service, a total lack of communcation and very dismissive messages when i did get response via whatsap. No apologies no offer of a call or email, I asked for an invoice and was told they are not VAT registered. I asked for a complaints process and was advised to send via whatsap. It is beyond me how they are allowed to operate.

We stayed in Liverpool with two children and three adults, was a very comfy apartment with everything we needed, excellent location and all for a reasonable price!

Everything we needed for a two night stay in a great location. I panicked a little as we were travelling from the Isle of Man and had not had details of how to get in before we left the island. It did state that access details would be Whatsapped after 2pm on day of arrival. I needn’t have worried as the details arrived as promised, clear and with a video showing everything we needed. The apartment was spotless and comfortable - beds were as comfy as Premier Inn! Towels, (only complaint is bath towels could be larger) large shower gel, shampoo, conditioner, hand soap, washing up liquid, tea towel and scrubbed were all provided. There was even a dishwasher and a tablet. Tesco express is a few doors away for any supplies needed. Road noise could not be heard-good soundproofing. Perfect spot for accessing most of the city by foot. 25 min walk from IoM ferry and about a 20 min walk to airport bus. Easy 25 min walk to Lime street station. Would definitely return and will look at other properties this company holds in Manchester and Newcastle should we be there.

Stayed at Liverpool apartments, close to bars/shops/restaurants Tesco metro down the road was very handy The apartment was clean, and beds were very comfy. Great help from Sean if we needed anything. Only one issue was noise on the lounge and first bedroom at night as windows did not keep out the noise on the first floor, But this was not an issue in the second room. But overall a great stay in Liverpool.

Brilliant well worth the money and great location 👍👍

Great clean apartment. Well located and has nice rooftop views. Staff were very helpful throughout.

The accommodation was perfect for our needs and situated in a great location.
2 bedrooms, 2 bathrooms and a lounge with cooking facilities were great for two couples to enjoy Belfast from.
In walking distance to the city centre and the Titanic museum

Lovely stay definitely be booking again

As a company, we use StaySavvy a fair bit. The rooms are always exceptionally clean, the booking process is quick and easy and the whole experience is pleasant and hassle free. Highly recommended

The stay was really nice so clean and very close to the centre it took us 5 minutes to walk there and was absolutely amazing the stay was lovely couldn’t recommend any where else

Great apartments good location reasonable priced we had a lovely view .everything u need for a comfortable stay guy on the front desk was very helpful thk you

Stayed at Liverpool apartments great stay no problem very clean views were out this world communication was brilliant will stay again .

Stayed at Liverpool apartments, central for everything for everyone, bars/shops/restaurants. The apartment was lovely and clean, with a kitchenette, perfect nights sleep, loved the bed it was so comfortable, would return. Thank you to Sean and the staff for the help and a great night

Stayed in Dale street apartments, great apartment and location. Very helpful. Looking forward to staying there again.

Very nice and clean apartment in a great location with easy instructions on how to get there if you are not familiar with the area, thanks Sean.

Ottimo appartamento nel cuore di Liverpool.
Pulitissimo e wifi ben funzionante.
Noi siamo stati solo una notte ma è perfetto per lunghi soggiorni poiché è dotato di tutto il necessario, cucina ben fornita.
L'appartamento si raggiunge facilmente a piedi dalla stazione di Lime Street, la città è piccola.
Super consigliato.

great location clean and friendly staff

Amazing stay!! brilliant host with great communication would definitely recommend!! All 6 of us had an amazing sleep and it was brilliant. Thankyou for having us

There was five of us who stayed in the apartment in Liverpool, we all enjoyed our stay very much, so clean and tidy. Had all the facilities we needed and great communication from Sean.
I had messaged Sean a couple days after our stay regarding the damage deposit money which was sent back to us within minutes. Would definitely recommend staying here!