Statista Arvostelua 

I have used Statista for a couple of years and their collection of market data and surveys, has be valuable for me in my work, both as a consultant and as a sales executive.

Statista ist für mich ein bedeutendes Recherchetool für meine faktenbasierte fachjournalistische Arbeit. Was dabei zusätzlich angenehm ist: die vielseitigen Formen der Themenaufbereitungen durch statista und der unkomplizierte Umgang mit dem Backoffice, wenn es Hintergrundfragen zu klären gibt.

Als Vortragender an Universitäten und Weiterbildungseinrichtungen unterstützt statista durch seine umfangreiche Datensammlung meine Arbeit. Sowohl das Design, die Datenaufbereitung und die Suchfunktionen sind sehr vorteilhaft gestaltet. Ich kann - auch bezüglich der Preisgestaltung - statista empfehlen.

Statista ist für mich ein unentbehrliches Hilfsmittel für alle Arten von Recherchen. Neben den zahllosen wertvollen Inhalten schätze ich vor allem die Möglichkeit, Ergebnisse in verschiedenen Datenformaten herunterzuladen.

Statista enthält so viele Informationen, die im Business Alltag hilfreich sind. Durch die einheitlichen Darstellungen und die guten Suchfunktionen spart man viel Zeit beim recherchieren.

I was trying to get charts on US mass shootings over the last 30 years and came across statista.com which it's data suggested that there has been less than 100 mass shootings in the US in the last 30 years which is obviously false and this year alone they have had over 300. I found this with a few websites, predominantly American websites. Statista have been back in touch and have said they will include what constitutes a mass shooting which they did. A mass shooting involves 3 or more fatalities but they haven't changed their data and state as of the 4th July 2022 there had been less than 10 mass shootings in the US when in reality there was over 300 and 27 of those were school shootings

I accidentally purchased a year's worth subscription (the price was advertised monthly initially)
Proceeded to ask for a refund immediately - I contact them on 3-4 different emails (support emails, finance department email with no response tried to call them on several occasions on the US and European numbers also no response but I still receive some marketing emails in the meantime from employees who work there

Paying 550+ USD i still don't have access to a lot of data which require an enterprise upgrade

I am beginning to believe this may be a scam its been over a week with no response

I am frequently retained as an expert witness on matters involving false advertising, trademark infringement, branding, publicity rights or advertising industry custom and practice. Statista has proven invaluable as a reliable source of some of the information I cite in my expert reports. For example, I've cited Statista when discussing the global brand value of a large toy company, the importance consumers apply to brand names, the rate of sales growth of the kombucha category, the effectiveness of hand sanitizer for reducing the spread of Covid-19, and in many other instances as well. Statista is very easy to use and its charts are compelling.

All of Statista's services are models of sophistication in data analysis with infographics and valuable commentary. Trustpilot lives up to Statista's high-quality standards!

Statista was able to provide me with a detailed overview of the Lithium-ion battery industry.

Dass diese Abzocke in den AGB's auch noch genannt wird, macht die Sache nicht besser. Ich werde weiterhin einen grossen Bogen um diese Firma machen, wenn sie ihr Geschäftskonzept nicht ändert. Auf Grund anderer Äusserungen bin ich dabei bei weitem nicht der Einzige, der dieser Firma auf den Leim gegangen ist. Andere schalten Anwälte ein.

Edit: I got a call from an agent who apologized & I appreciated her follow up. My issue is with the people responsible for this sales strategy, not the agent. She was told to say: (paraphrasing)

“We send customers many valuable emails in a year as a reminder that we exist. So customers can decide to un-subscribe or not” yet decide not to send a reminder?

This doesn’t make sense - So the constant emails to market more of the product is valuable. But a reminder isn’t?

I felt my stomach turn as I was told “but we technically tell you we exist via marketing”.

I instantly knew where this is going because I worked in startups that did this.

I told the agent I will edit the review. She clarified she didn’t call on that basis and didn’t want me to but it matters to me to be as transparent & accurate about the situation & consequence of that sale strategy.

Choose, seeing a sudden drop in your sales and shocking your share holders or seeing the reviews go up. This is a nightmare that is only getting worse, you are infact further risking the business the longer you delay.

Please think long term, with the customer, not against them.

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Statista has a 6 week cancelation policy that I don't have an issue with.

However, It was a decision your sales team made to NOT notify the customer ahead.

For most of my time as a customer I've recommended Statista for their quality content, evolving features, and great customer support.

I've actively told other friends who run small to medium sized businesses to subscribe to you. Who knows if I gave you customers or not, at the time I was hoping my recommendations worked because I believed you deserved it.

I run a start up, and like any other starting business, we are finding our bearings. We are trying our best to keep our companies alive. I am personally both programming and designing the product along with running the business for over 5 years day to night, trying my very best to build a product people want that solves a real problem.

Never have I ever been closer to bankruptcy than when Statista didn't warn me & told me I crossed the cancelation period for 5250 euros and needed to pay for the annual re-subscription. Out of everything that could've failed my business, this was the last way I expected my business could end.

I messed up, It is technically true that they tell you you can only cancel 6 weeks ahead. However it was a decision to not notify the customer ahead on email or make it in bold or easy to find on the account.

I did not have the money to pay. It was one of the most embarrassing moment of my life to call my chronically sick father, trying to retire, and explain that I don't have a way out. If I don't pay they could sue me. I needed some solution from friends, business partners or anything.

My father is on the verge of retirement and he saw that to end anymore trouble I'd face with Statista he'd pay for it.

I took away from his retirement - those happy years he's supposed to enjoy. It f***ing broke me that he was tearing up realizing his son is constantly in state of failure (I've been developing DORE for 5 years) still not reaching product market fit.

This was done on the promise that I'll pay him back with interest in 3 years.

I get the funds. I contact a senior manager who was supposedly reported to, to handle my case. At first she was overly friendly and responsive, I respond with a single line afterwards saying the invoice is paid and please unsubscribe me from your service.

No response after 3 days. I then contact my account manager, who originally contacted me about the confirmation and reported me to a senior manager. No response after 3 days. This was how I was treated on my way out.

They see me as this bug, some rude, confused person making their work day worse. They do not need to know about what I had to do to cover for my mistake, It's completely irrelevant.

And I know they likely weren't responsible for the 6 week cancelation notice policy.

But the consequence of that lack of action led to a customer's reality that needs to be better considered. All you had to do is notify your quote "loyal customers" ahead. I can see others complained about this & you still won't consider it. I really hope this tactic is not the "Make or Break" of your business.

I wasn't planning on writing this review, it's just the fact that I made my father cry, went to pay, asked to be unsubscribed only to be frowned upon & ignored on the other side of the screen by the two people who were handling my case is what pushed it.

I send a 3rd email to the general contact section on the website & get a response under 24 hrs, subscription was canceled.

Sehr schnelle und kundenorientierte Beantwortung von Anfragen über den Kundenservice! Danke sehr!

Their data isn't accurate and is incorrect!!! Which is the number one requirement from a statistics website!! Hi Statista any chance of a response???

I was taken through the Statista system and stats archives online by Nina Vorobiev. She did a fantastic job and really opened my eyes to the possibilities for accessing and using this data. As I said during my meeting with Nina, I wish I'd known how to do all this some months ago. But, at least I know now! Thank you.

Thank you Emily Dunne for your support and guidance. We learnt a great deal watching you engage with the platform.

Genuinely predatory business practices for small businesses. Have to cancel 6 weeks before annual contact end date despite very contradictory and confusing T&Cs. Purposefully do not notify you before that time period even when they say they will when you sign up. Stay away - unethical company. Extremely frustrating and rude to deal with.

Katie is an amazing partner to work with. She really helps us make the most of our account and is always doing her best to assist us with ad-hoc questions or queries. Thank you Katie!

That was the first time I made such a direct reference to the service. The manager with whom I was speaking was pleasant and provided me with the information I required.

I purchased a single account, thinking I would have the same access to data as the corporate account (thinking the extra charge is for multiple logins). Upon paying 468USD for the year's subscription it is evidently clear that most of the useful data requires having to pay more and that most of the data I have paid for is available for free on the website.

I asked for a refund within 24 hours of the subscription and was declined, because I had read 3 articles. The customer agent sent me a "premium" dossier that I would normally have to pay for (to make up for not giving a refund) but in the end this kind of terrible customer service leaves a very sour taste in your mouth. After only using the site for a day, I would have expected to have 11 months refunded but was told this wasn't an option.

Stop advertising a "monthly" subscription which you have to pay a year in advance if you're not willing to give any refunds within a tiny time period of using the low quality data available.

Very frustrating/bordering on fraudulent behaviour.