What a brilliant service, rarely seen nowadays. East to navigate website. Bought narrow caravan mattress which is pretty difficult to find. Expected this to be made before shipping however it arrived... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The website was so easy to navigate. Each mattress had their benefits clearly explained and was available in multiple sizes. The prices were very competitive Delivery was faster than quoted.
Yritys on vastannut
Never had such a quick delivery. The man was pleasant and very helpful. The mattress itself was in perfect condition and makes for a comfy night's sleep. Thank you
Second purchase from here in a month due to first order being so easy. Ordered a double mattress and again quality, updates and delivery were amazing 👏
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Starlight Beds
Yrityksen kirjoittama
Introducing! Starlight Beds™
Every mattress is made to order, by hand and delivered directly to you
- All mattresses are manufactured in the UK
- No retail mark-up to save you money
- Over 25,000 customer reviews on Amazon
- Rolled and boxed mattresses for easy carrying
- Free UK delivery on all beds and mattresses
Starlight Beds™ saves you money and provides quality, affordable mattresses at direct from factory prices.
Our mission is to make it easy and affordable to get a great night’s sleep by offering quality mattresses at a great price.
We specialise in providing mattresses through trusted International marketplaces. This means that we can concentrate on creating high-quality mattresses with incredible value.
We provide a large range of value mattresses at a great quality. The reason we can provide affordable mattresses at a lower price than our competitors, is because we manufacture all mattresses in our production facility.
Watch our promotional video on how we produce mattresses and why we are different from other mattress companies Watch Starlight Beds Video
Yhteystiedot
Unit 5, Royds Mill, Leeds Road, WF5 9YA, Ossett, Yhdistynyt kuningaskunta
- 01924 600 683
- help@starlightbeds.co.uk
- starlightbeds.co.uk
4,5
Erinomainen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 92 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Highly recommend!
Great choice, particularly the European size 80x200. Great delivery times roo and brilliant customer service.
30. lokakuuta 2025
Oma-aloitteinen arvostelu
Poor quality.
22. lokakuuta 2025
Vastaus yritykseltä Starlight Beds
We’re sorry to hear that the product did not meet your expectations. From our records, a full refund has been issued in relation to the issue experienced. If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Excellent value for money
Really pleased with the mattress.
Only opened it today,due to having decorators in.
On opening it gently expanded to full size.
A really nice mattress. Good depth to it.
30. syyskuuta 2025
Ordered the Mattress online
Ordered the Mattress online, easy transaction. Item was delivered by the courier, all rolled and boxed within 4 days. Once opened the Mattress sprung into shape, left for 2 hours to let it shape its self, and very comfortable, was purchased for a camper van.
2. lokakuuta 2025
Single 3ft bed
Arrived on time. Gift for great-granddaughters bedroom.
29. lokakuuta 2025
Oma-aloitteinen arvostelu
Starlight beds ; Low cost good quality
I bought a single and a double bed for a spare room they we’re probably budget range but what a great price an the quality was excellent too ; They arrived within two days I am really happy
22. lokakuuta 2025
Oma-aloitteinen arvostelu
Quick delivery of a good product
I purchased a Double Mattress (22cm Deep with Memory foam and 1000 Pocket Springs) to replace an old mattress in the guest bedroom. Ordered on the Friday and delivered on Monday. Not as firm as expected but very comfortable.
17. lokakuuta 2025
Oma-aloitteinen arvostelu
Very prompt service
The order was despatched very quickly. The mattress was exactly as described and a perfect fit for our needs. It was wrapped well and opened up to full size very easily.
8. lokakuuta 2025
Oma-aloitteinen arvostelu
Arrived quickly and very comfortable
Arrived quickly and very comfortable, good value for money
10. lokakuuta 2025
Oma-aloitteinen arvostelu
Great product
Great product. Great price. Customer service poor as wanted to check delivery date and make sure I was not scammed. Not able to contact the company. Thats the only reason 4 star instead of 5. Would buy again from this company as I know it delivers.
30. syyskuuta 2025
Disappointing experience with Starlight
Disappointing experience. Ordered only to query days later when I was getting obscure delivery updates and then learn that the mattress was out of stock. No suggestion of that when I ordered in good faith and at what point would they have told me? They did refund me but when I then reached out to find out what mattresses they did have in stock I heard nothing back. Even tried calling only to go through to a voicemail.
30. syyskuuta 2025
Vastaus yritykseltä Starlight Beds
We’re really sorry to hear about your experience and understand how frustrating this must have been. We apologise that stock availability wasn’t made clear at the time of ordering and that the delivery updates caused confusion. While we’re glad we were able to process your refund promptly, we’re very sorry that you didn’t receive a response when you reached out afterwards or when you tried to call us. This isn’t the level of service we aim to provide.
We’d genuinely like the opportunity to look into this further and help restore your confidence. Please contact us directly at help@starlightbeds.co.uk, and we’ll ensure your enquiry is followed up properly.
Not particularly comfy
The company itself were reliable, good communication and delivered on time but the quality of the mattress is not very good. It's super soft and I can see it will only be a year or two before my son will feel the springs and we'll need to replace it. I wouldn't recommend this product. I wish I'd spent a bit more now and bought a firmer, better mattress. This mattress is not particularly comfortable at all.
28. syyskuuta 2025
Vastaus yritykseltä Starlight Beds
Hi there, we’re sorry to hear that you’re unhappy with your product. We can’t see that you’ve contacted us directly, and we’d really like the opportunity to help. Please feel free to get in touch with our customer support team at help@starlightbeds.co.uk, and we’ll be happy to advise you further and look into this for you.
Vastaus yritykseltä Starlight Beds
Good Morning,
I can see that that the refund has been processed for this on our system, however if you have still not received this, please do not hesitate to reach out to us on help@starlightbeds.co.uk and we will be able to investigate this for you.
Kind regards,
Megan
Speedy service…
I ordered a bed after being Starlight Beds was recommended. The description was helpful, I ordered on Friday and had my new mattress on Wednesday. I was updated on my order. The mattress is a good quality.
8. lokakuuta 2025
Oma-aloitteinen arvostelu
Great mattress very comfy
28. syyskuuta 2025
Terrible company to deal with
Placed an order and less than an hour later I realised it wasn’t required and emailed the company requesting the order be cancelled. This was Friday morning last week, now 6 days later I still have had no response and the phone line is not manned and continually on hold or then hangs up when you do get through. Terrible service, would never order again through this company. I now have a mattress that is sat in a post office 3 hours away from where I live and this company couldn’t care less
8. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Starlight Beds
Good morning,
I am really sorry to hear about the experience that you have had with your delivery. If you could please get in contact with via email on help@starlightbeds.co.uk and we will be able to look into this further for you.
Kind regards,
Megan
Still haven't received mattress
Still haven't received mattress. No one will answer emails or the phone.
27. syyskuuta 2025
Vastaus yritykseltä Starlight Beds
Good Morning,
I can see that that mattress has since been delivered to you, however if you have still not received this, please do not hesitate to reach out to us on help@starlightbeds.co.uk and we will be able to investigate this for you.
Kind regards,
Megan
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