stape.io Arvostelua 

128
•
TrustScore 3.5/5 tähteä

3,7

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

MISLEADING PRICING GUIDANCE The pricing page tells you to use your GA4 event count to estimate which plan you’ll need. We followed that guidance, signed up and paid a developer to set everythin... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

We decided to start using Stape because of EU hosting. It's really important for our site to stay GDPR-compliant, so we were very glad to see Stape's compliance badges. If you're looking for reliable... Näytä lisää

Saanut 4/5 tähteä

Scales automatically and less complicated than a dedicated GC or other provider service. Includes a number of plugins and GTM templates to make setting up much quicker and easier. With that said, ma... Näytä lisää

Saanut 5/5 tähteä

These guys are totally amazing. Not only they solve a CRUCIAL problem for most teams which is setting up properly GTM and conversion tracking overall (this from my experience) but they offer an u... Näytä lisää

Yrityksen tiedot

  1. Ohjelmistoyritys

Yrityksen kirjoittama

The easiest way to server-side tracking. Everything from server Google Tag Manager and Meta`s CAPIG hosting to custom solutions. Stape offers hosting for server-side Google Tag Manager, available worldwide and in the EU; hosting for Meta's Conversions API Gateway; and a variety of apps, plugins, templates, and extensions. Starting at $20 for hosting. Logs are included. User-friendly: easy setups and clear dashboards. Helpful support and a community to assist with server-side tracking. Compliance with security standards: ISO 27001, HIPAA, and GDPR. Embrace server-side tracking with Stape to better grasp user actions, trust your data, speed up your website, and boost your digital marketing.


Yhteystiedot

3,7

Keskitasoinen

TrustScore 3.5/5 tähteä

128 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,7

Kaikki arvostelut

(128)

33 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

such an excellent partner.

I'm writing to express my sincere gratitude and appreciation to the entire Stape team. Your collaboration has truly been invaluable in significantly enhancing our tracking data.

Since the implementation of Stape solutions, we've observed a substantial increase in our tracked data within Google Analytics. Furthermore, we've seen a remarkable surge in Google Ads conversions, which is a testament to the effectiveness of Stape's work.

Thank you again for being such an excellent partner. We truly value the improvements you've helped us achieve.

1. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent Service and Reliable Tracking Setup!

We had our tracking set up (Google, Bing, Meta) done by Stape and are very satisfied with the results. The implementation worked flawlessly, and the communication throughout the process was excellent. Questions were answered promptly, and the support we received was outstanding. I can highly recommend their service.

12. kesäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Stape is highly recommended

Reliable and one-click use. Not many companies have that benefits. Stape's team slay! They made a significant difference in how I approach tracking now. If you're in need of a hosting platform for server-side tracking, Stape is highly recommended.

2. kesäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Amazing people!

Have never missed a webinar from Stape! I am currently starting my journey as a tracking specialist and would like to leave here a review about their great Stape Academy and cool webinars. Their team is so genuine and it really feels like they put their souls in what they do. Amazing people!

30. toukokuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Thanks Stape!

Thanks Stape! We've seen a reduction in tracking issues of our clients. Nice features that we use: Monitoring and Stape Analytics. When you have lots of clients' websites, I think they are a must-have. So we are grateful for further developing them.

28. toukokuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

100% recommend Stape to all businesses…

100% recommend Stape to all businesses that want to track conversions. The Stape team helped me to set up server-side conversion tracking. It was done beautifully. The team is extremely responsive and professional.

From day one of me starting to ask questions, Alina tried her best to respond to all of my questions via email. Often, when you reach out to a company with some questions via email, you have to wait at least a few days. But Alina was different. She tried to answer each of my questions on the same day.

Vlad and Faris set up the technical part of the server-side tracking. We set up online meetings twice. These two heroes cleared out my confusion, and within the promised date, they finished the setup.

Now we can track our data with accuracy. I am happy that they are professional. They have strong client support. That is gold. You will truly feel they got your back in this.

Thank you Alina, Vlad, and Faris!

26. maaliskuuta 2025
Oma-aloitteinen arvostelu
Saanut 3/5 tähteä

Kind of sad customer service

Kind of sad customer service, after having sold several solutions - we now have to fight with them to get access to our own stuff.

26. maaliskuuta 2025
Oma-aloitteinen arvostelu
stape.io-logo

Vastaus yritykseltä stape.io

Thank you for sharing your feedback. We sincerely apologize for the experience you've had, and we appreciate you taking the time to bring your concerns to our attention.

Could you please give us the ticket number so that we can investigate the issue and ensure that everything works well for you?

Saanut 1/5 tähteä

Unhelpful Customer Support

I have been using Stape.io for over a year and paying a significant amount each month, yet the customer support has been consistently unhelpful. The support team seems unwilling to genuinely assist clients. When I mentioned switching to another platform, I was simply told that I could cancel my account anytime—without any effort to address my concerns.

The implementation process is unnecessarily complex compared to other platforms. Why do I need to purchase additional Shopify features just to implement new customer data in Google Ads? For my new accounts, I am now using taggrs.io, where the tracking setup is verified, and new customer data can be added without extra costs.

I am extremely disappointed with the level of support provided.

13. maaliskuuta 2025
Oma-aloitteinen arvostelu
stape.io-logo

Vastaus yritykseltä stape.io

Thank you very much for your feedback.
We take every comment seriously and always investigate all cases thoroughly, as we are committed to continuously improving our service.

Regarding your question: “Why do I need to purchase additional Shopify features just to implement new customer data in Google Ads?” – This is a limitation of Shopify. You can verify this in Shopify’s documentation on the Pixel API. Specifically, the parameter order - customer - isFirstOrder is outlined here:
https://shopify.dev/docs/api/web-pixels-api/standard-events/checkout_completed.

We use the official API, which works stably and great (but unfortunately, it has some limitations). As a result, competitors may implement it using makeshift methods, causing the entire data layer to function incorrectly. So please take this into account, as it is at your own risk.

Our support team always responds promptly to all inquiries, and we regret that you did not receive the expected outcome.
If you’d like a more in-depth explanation, you may be interested in our consultation service, where an expert can walk you through everything in detail during a call.

Once again, we truly appreciate your feedback. If you have any further questions, please don’t hesitate to reach out.

Saanut 1/5 tähteä

Good in marketing really bad support


I am canceling my sGTM subscription because, despite their claims that the setup is easy, the tutorials are outdated. They provide some tricks, but there is no real transfer of knowledge, leaving you still dependent. Customer support is unhelpful, with responses that are cold, and sometimes you have to wait 3 to 4 days only to receive the same response: "Pay our team between $1,200 and $1,500." After a year of subscription, I’ve seen no results. Impossible to setup and i don't want to give 1500$ to their STAPE AGENCY.

19. tammikuuta 2025
Oma-aloitteinen arvostelu
stape.io-logo

Vastaus yritykseltä stape.io

Thank you for sharing your feedback. We sincerely apologize for the experience you've had, and we appreciate you taking the time to bring your concerns to our attention.

We are more than happy to review and update the tutorials to ensure they provide the best value and guidance for our users. Could you please specify which articles were not up-to-date, so we can prioritize them?

Our support team works 24/7, and our official response time is up to 2 business days, in line with our policies. We understand how important timely support is, so please share the ticket number with us, and we will investigate further to ensure you received the best possible service.

Additionally, we have a Stape Agency that can assist with a comprehensive audit or help with the setup of your server-side tracking configuration. While our support team is here to assist with general questions about Stape, they are not specialized in configuration tasks. Could you please let us know the specific issue you encountered? We'd love to address it and find a suitable solution for you.

Stape team is committed to providing the best experience possible to our customers, and we hope to resolve any challenges you're facing.

Thank you for your understanding and patience! 🙏

Saanut 5/5 tähteä

Solved THE 1 Million Dollar problem for me

I am extremely surprised by the one-star reviews that some of the customer left. I am personally extremely satisfied with the service that stape.io provided! From the very beginning, their customer support has been outstanding, answering all my questions promptly and guiding me precisely through the implementation of their tracking services. Their technical expertise is evident, and they were able to set everything up perfectly, allowing me to track my data with impeccable accuracy. But what really impressed me was the after-sales support: unmatched! Even after the installation, they are always available to assist, making the whole experience a pleasure. I would highly recommend stape.io to anyone looking for a professional tracking implementation service and impeccable customer support! Shout out to Alex and Dan

21. kesäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Can not cancel the service

The fb tools that it is need for are not useful so I wanted to cancel the service, it turns out they do not recognize the password that I created and the change password function does not work. So the only option left is to change card otherwise they want to charge my card forever.

26. syyskuuta 2024
Oma-aloitteinen arvostelu
stape.io-logo

Vastaus yritykseltä stape.io

Thank you for reaching out and sharing your concerns!
We’re truly sorry to hear about your experience and would like to assist you in resolving the issues.

Could you please let us know which Facebook tool you found not useful? Understanding your specific needs will help us guide you toward a solution or service better suited to your requirements.

Regarding your password issue - we always have a reset password button available. If you’ve forgotten your password or experienced any malfunctions, this should help resolve the problem. If the reset feature doesn’t work for you, please don’t hesitate to let us know, and we’ll look into it right away.

If you have further questions or require assistance, please don’t hesitate to reach out to our 24/7 support team at support@stape.io. We’re here to help and will work to make this right for you 🙏

Saanut 5/5 tähteä

Good job :)

Hiring Stape's team is the greatest decision I have ever taken. They did wonders with my setup and saved our budget. Special thanks to Dan and Vlad for the help. Good job :)

24. kesäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Overall bad experience with Stape

Overall bad experience with Stape, standard replies to emails, more than 1.5 week busy to change the subdomain in our container.

23. kesäkuuta 2024
Oma-aloitteinen arvostelu
stape.io-logo

Vastaus yritykseltä stape.io

Thank you for sharing your feedback. We are truly sorry to hear about your experience and the inconvenience you’ve faced :(

Have you discussed the changing of the subdomain with our support team? Could you please provide more details about the issue, like the ticket number? This will help us address your concerns properly.

Now, we have a 24/7 support and we aim to provide a top-notch service 🙏

Saanut 1/5 tähteä

I had high hopes but they suck

I had high hopes, but their support is dismal and non-existent. It looks like they do not even read the request and auto-reply. My server broke, and I did not even know. I pointed things out, which all pointed to them, and they said it was my GTM account, which had not been touched for two months. I also waited for another server to be config, three weeks later just gave up. Stick with Google or AWS costs more, but at least it does not break.

20. kesäkuuta 2024
Oma-aloitteinen arvostelu
stape.io-logo

Vastaus yritykseltä stape.io

Thank you for sharing your feedback. We are truly sorry to hear about the challenges you faced and the frustration it caused.

After reviewing your case, we found that the response time of our support team was up to three days at the time, which is not ideal. Since then, we have introduced a 24/7 support team to provide timely and comprehensive assistance whenever you need it.

Regarding the issues you mentioned, we understand your frustration and acknowledge the challenges with your account. While the problem wasn’t directly related to Stape’s services, our team worked to provide you with three possible solutions to address the issue. Additionally, we promptly agreed on a refund and made sure all your questions were addressed during our communication.

If you ever decide to return to Stape in the future, we would be delighted to welcome you back and ensure a much-improved experience!

If there’s anything else we can assist you with, please don’t hesitate to reach out to us at support@stape.io.

Saanut 5/5 tähteä

I've been using Stape for some time…

I've been using Stape for some time now, and it's been fantastic. The setup was straightforward, and it's made tracking so much easier for me.
Definitely recommend them!
Also, I am eager for the new features to come))

17. kesäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

These guys are totally amazing.

These guys are totally amazing.

Not only they solve a CRUCIAL problem for most teams which is setting up properly GTM and conversion tracking overall (this from my experience) but they offer an unparalleled support service until the end! Shout out to the team for helping me even when the included support time was already over!

Their service is 110% worth it. I can't express my gratitude enough to the Stape team for improving our business this much.

20. huhtikuuta 2024
Oma-aloitteinen arvostelu

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