As others stated, the company does not ship anywhere near the delivery date. If you experience this and want your order within 2 business days after the delivery date, just cut and paste this for an... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Meine Bestellung kam viel später an, als angegeben. Als ich eine Email an den Kundensupport schrieb, dass ich die Bestellung nicht mehr möchte, sondern mein Geld zurück, würde dem nicht nachgekommen.... Näytä lisää
Yritys on vastannut
if you’re going to order from this company allow at least double the expected shipping time because mine took 6-7 weeks to get to me. however, the stickers that i ordered are really lovely so i’d say... Näytä lisää
Yritys on vastannut
I had to pay extra import tax since the package came directly from China. I received no customer service for a few months until leaving this review. During these months, it was not possible to un... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Stamprints is a company specializing in the production of wax seal stamps, rubber stamps, and journals. All the products we sell are co-produced by our own factories and selected high-quality factories. Our products are made from the highest quality, eco-friendly materials, and we are constantly improving the quality of our products based on our customer's feedback and opinions. Hopefully, you can find something that presents your personality on Stamprints.
Yhteystiedot
FLAT/RM B 5/F GAYLORD COMMERCIAL BUILDING 114-118 , 999077, Hong Kong, Hong Kong
- +85246647084
- faith@stamprints.com
- stamprints.com
2,6
Välttävä
88 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Du får ikke din pakke og du får heller ikke pengene tilbage
Jeg fik aldrig at vide at min pakke var nået frem. Da jeg skrev til dem var den blevet sendt retur og de ville have at jeg skulle betale 12 USD for at se om de kunne sende den igen. Nej tak! Jeg betaler ikke for noget som er deres fejl. Jeg fik aldrig hverken besked om at pakken var kommet eller afhentningsnummeret.
Siden er et scam.
Edit efter svar fra Stamprints:
Jeg har aldrig modtaget noget form for oplysning om at min pakke var ankommet, og jeg har heller ikke kunnet hente den selv hvis jeg opdagede det i tide, da jeg heller aldrig fik afhentningsnummeret på pakken. Dette er simpelthen ikke min fejl, derfor er det ikke i orden at det er mig som skal betale for de gebyrer. Det er jer der har fucket op. I siger at I ikke har haft oplysninger nok, men det er vel jeres ansvar at indsamle alle relevante oplysninger når man bestiller noget på jeres side? Hvordan kan I afsende en pakke når I ved at I ikke har oplysninger nok til at modtager kan afhente den? Jeg bad om mine penge tilbage flere gange under vores mail korrespondance, men også dette er faldet for døve ører, jeg har i hvertfald aldrig fået hverken det jeg betalte for eller pengene retur. Magen til dårlig service har jeg aldrig oplevet.
19. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stamprints
forny:
Jeg er meget ked af det og forstår dine problemer.
Efter min indsats ansøgte jeg mine overordnede om gratis genlevering af din pakke. Vores kundeservice vil kontakte dig for opfølgende behandling.
————————————
Hej,
Vi er meget kede af at give dig en ubehagelig shoppingoplevelse.
Efter logistikforespørgsel blev din pakke ikke afhentet i tide efter ankomsten til afhentningsstedet og blev returneret. Vi leverer den til dig igen, efter at den er returneret.
Jeg skal forklare de opkrævede gebyrer:
De omkostninger, vi afholder, inkluderer designgebyrer, vareproduktionsomkostninger, leveringslogistikomkostninger, returlogistikomkostninger og omkostninger til genlevering.
For at være ærlig, vil din første betaling plus $12 ikke dække omkostningerne.
Shipment resolved
Stamprints located my order and I received it today. Thank you Stamprints.
24. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stamprints
Hello, I'm sorry for the inconvenience caused to your shopping experience.
Generally speaking, our expected delivery time is based on areas with relatively complete logistics development in North America or Europe.
The following situations will make delivery time longer:
1.Remote areas
2. Island countries
3. Warehouse packaging is delayed due to shortage of goods
4. Customs release time limit is lengthened
5. Special reasons for logistics parties
Please contact us for a solution for your order.
I will NEVER use Stamprints again
I will NEVER use Stamprints again. I ordered a product and never received it. They claim it was delivered but it WASNT. Avoid this company at all costs!
20. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stamprints
Hello, I'm sorry for the inconvenience caused to your shopping experience.
If you don't receive the goods, we can refund you.
Please contact us for a solution for your order.
Proof went to junk mail and order was…
Proof went to junk mail and order was not approved but went to production anyway. I tried to cancel the order but they claim it is "stuck in customs" but cannot provide any tracking or proof.
10. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stamprints
We are very sorry to bring you an unpleasant shopping experience.
It is true that after our customized products are sent to the customer for proof, if we do not receive a reply within 48 hours, they will enter the production process to avoid the process being delayed for too long and unable to receive the goods.
We are aware of the problem that emails may enter spam, so now we have added text messages to communicate multiple times.
For international logistics, customs inspection is required when goods are exported and imported. During the early export inspection of goods, since the package has not been transferred to the terminal logistics delivery in the destination country, there is a certain delay in showing the package trajectory. This is the actual situation.
For custom designs that you are not satisfied with, please contact us and we are willing to make a special request to make a free replacement for you.
Ordered custom stamps
Ordered custom stamps, they keep avoiding my questions regarding shipping and tracking info. Blaiming on customs.
Obviously this is a scam site
Edit: they write below complatining about production & logistics. But on email to me they are lying about it beeing already sent, and stuck in customs. No tracking number provided ofc... This store is A SCAM
25. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stamprints
Update:
We are very sorry to bring you an unpleasant shopping experience.
After internal communication, your order has been refunded.
At last, I still want to explain that the production cycle of customized products and handmade products is indeed relatively long. We promise money back, please rest assured.
_______________
Hello
We are very sorry to bring you an unpleasant shopping experience.
Customized products are handmade one by one. It takes 1 week to design, confirm the design, and modify the design, as well as the time to schedule production.
Due to the long production cycle of customized items and handmade products, as well as warehouse logistics upgrades, there will be some delays in recent shipments. We apologize for your understanding.
At last, if there is no way to receive the package in the end or you are not satisfied, we promise to refund the money.
Best Regards.
I ordered over $120.00 in merchandise…
I ordered over $120.00 in merchandise and that was on Feb. ,11, After sending a few emails, still no order. I will be contacting my credit card company and request a cancellation. Never have I received such poor service from an online company.
11. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stamprints
Hello,
We are very sorry that our shipment is delayed. Due to our own problems, there is an error in the warehouse inventory and it is impossible to dispatch your order immediately.
Your package is now in transit. If you are not satisfied after receiving it, you can contact us to resolve it.
If you have any questions, please contact us in time.
Best Regards.
The products are absolutely beautiful
The products are absolutely beautiful, I am so thankful for them being made and for having the priviledge of owning them.
With the Medieveal collection of books Russian academic, I thought it would actually be a small book, so I was a little disappointed with that since the cover is just card.
Also it did take a long time to arrive and probably will for most people, not because the company is dodgy, but I think it's still finding its feet.
When I had a querie they got back to me.
I found that on the Shop tracking app, it didn't show up until a very long time after I made the purchase so be wary of that, but it will show up however may take weeks to a month to actually get to your house, at least if you're in the UK.
I hope that more people will give this company the benefit of the doubt and patiently wait because the paper and the actual books are so unique and incredible. Hopefully the actual delivery process improves over time.
Thank you Stamprints :)
13. helmikuuta 2024
Oma-aloitteinen arvostelu
Customer Service Responds to Reviews Left on Trustpilot
Update for 13 February 2024:
Received the order today (no advance notice that it was inbound). It was well packed and only one item came in less than perfect condition. However, 2 of the items are not what I ordered, so it seems that either I was given the wrong items or 2 items may have been out of stock and substituted, which would be fine, if had I been notified to expect this. This has not been a good experience and I cannot at this time recommend shopping on this site. I will reach out to customer service about the 2 incorrect items and update with their answer at that time. The items that I received and were correct are nice items, but again, most if not all may be found on other sites, including temu and shein.
Update for 03 February 2024:
After posting my original review, I was immediately contacted by customer service. (Their reply is also below.) I responded in kind and this morning received a shipping notification for the order that I was told had shipped (it had not, prior to now.) Once I receive the order, I will update this review again based upon items received and their condition.
Original Review Posted 02 February 2024:
Had to contact the AI support because an order placed on January 13, 2024 is still marked "Unfulfilled". As others reviewers were told, I too was told that the delay is due to customs. How is that possible on an unfulfilled order? Just be honest and say you're backed up, that I'd understand, but a blatant lie is a bad look for any person or company. If the AI has been taught to lie, then customer service is nonexistent. The AI itself works reasonably well, but the humans behind it should instruct it better. There was not even an automated follow-up email to the interaction.
I've recently purchased a lot of journal supplies from various companies all over the world and this one is by far the least communicative, so I cannot recommend and I will avoid them in the future. If the order does not truly ship within the next few days, I will submit a chargeback with my credit card company for a refund.
Next time, Stamprints, be honest. And to those considering shopping with them, there are several comparable shops without these issues. Search on youtube for a great variety. Stamprints pricing is reasonable, but there are other shops with similar or even the exact same items at similar or even better prices, especially if you are eager to actually receive what you order.
I will update this review if there is a reason to do so.
30. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stamprints
Hello,
I'm very sorry to bring you a bad shopping experience.
Based on previous customer reviews, we recognized that there was considerable room for improvement in warehouse and logistics. So we are upgrading warehouses and testing new logistics partners.
Please provide your order ID and other information to our email address support@stamprints.com or faith@stamprints.com, and we will check and solve the problem as soon as possible.
Not even had dispatch email after 22 days
I ordered on 30th Dec and have emailed due to lack of dispatch email. They said there was a problem with package being opened and would resend in 2 days that was 10 days ago still waiting. Worried now it was a big part of my hobby budget and have nothing to show for it would at least like my money back.
30. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stamprints
Hello,
After communicating with the logistics company, we will update your parcel status to: We expect to deliver it on Wednesday 24 January 2024 between 10:41am - 2:41pm(The link and screenshot have been sent to your email.)
We resent your package on January 13 and send an email notification. Maybe the email went to spam and you didn't see it. We are very sorry that your shopping experience is not as expected. We will upgrade the logistics issues.
We are committed to providing rich and cost-effective materials to handcraft enthusiasts around the world. We also hope that customers can get satisfactory items.
If you have any questions, please contact us in time.
Bogus Company…
Will never purchase from this company again. I ordered numerous products from them on January 8. Payment was taken immediately. It is now the 20th and the package has yet to be shipped. I sent an email asking for a status report on my order a week ago and was assured that it was packed and would be sent out by the end of the week. They cited customs deliveries as being the issue. If the package has yet to be shipped how can customs be an issue when they haven’t received anything to review! Sent another email today. If I do not receive a tracking number and proof that the package has been shipped, I will be filing a report and claim for a refund.
DO NOT WASTE YOUR TIME OR MONEY.
20. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stamprints
Hello,
We are very sorry that your package delivery was delayed.
The tracking link for your package has been sent to you via email.
Please allow me to explain that when the package is sent out, there is a data report and release of the data leaving the customs. After the package arrives, it will be inspected and released by customs.
Regardless, package delays are our problem.
If you have any questions, please contact us in time.
Poor Customer Service
Placed an order 2nd Jan and have e mailed 3 times to ask when it is going to be shipped absolutely no response what so ever ,Customer service is absolutely appalling ,all I want to know is why it has taken 10 days to pick and despatch some stickers .I was going to Order some additional items but with this lack of any response don't feel confident in doing so .
12. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stamprints
Dear Diane Taylor
We looked up your order based on your name. You placed an order on 01/03, and we have shipped the package on 01/05 (shipping notification has been sent by email, but it may be in spam).
We are very sorry that the logistics information has been interrupted and has not been updated. We have contacted logistics to resolve it. If the logistics cannot be resolved, we will resend the package you ordered.
If you have any questions, please contact us in time.
This company is dishonest and horrible…
This company is dishonest and horrible to work with. Despite providing a complete address they failed to put the Suite number on the package and it was destroyed. The claim I never provided the number which I did. Do not order from this company.
11. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stamprints
Hello.
We have contacted the backend of Shopify (a Canadian e-commerce platform company) about your order for enquiry. The attachment is the address information when you placed the order. This is provided by the shopify backend and we cannot modify it. The relevant documents have been sent to your email, please check.
If you insist that you left your Suite number when placing the order, please check the order confirmation email on 12/20 and forward the email to us. We will resend or refund you for free after verification.
If you have any questions, please contact us in time.
Too late
The package I ordered has been on the way and not being delivered. I didn't receive it until I was about to leave the country for a trip, and unfortunately I can no longer use it.
10. tammikuuta 2024
Vastaus yritykseltä Stamprints
Hello,
We are very sorry that your package delivery was delayed.
Please allow me to explain that the country of Sri Lanka has limited logistics options. Except for commercial express delivery, postal parcels are relatively slow.
Må betale MVA selv
Bestilte noen klistremerker, og mottok varene etter en måneds tid.
Fremstår som en norsk nettbutikk, men man må betale MVA selv, inkludert gebyr for betaling av dette. Dette er ikke opplyst på nettsiden, som jeg kan finne.
Jeg siterer fra kundeservice som svarte per mail: "Please note that we do not cover tariffs, taxes, VAT, or customs fees for international orders"
9. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stamprints
Hallo,
Vi beklager at handleopplevelsen din ikke var som forventet. Det skal bemerkes at våre priser ikke inkluderer avgifter. Vi vil prøve vårt beste for å samarbeide med fortolling, men det er ingen måte å bære toll eller moms, som er angitt i vår fraktpolicy.
Totalt sett, selv inkludert avgifter, er produktene våre svært kostnadseffektive.
The stamp itself is great
The stamp itself is great, but the delivery time is AWFUL!!!
28. joulukuuta 2023
Beware SCAM
Beware : SCAM !!!!
I never received my order because of an incompetent delivery man ( who did not look for my address properly).
I wrote 10 times to the support team.
I claim to be refunded ( of articles I never received) but the support team ( which - I presume - may be an IA robot) always reply the same answer:
- it is my fault because the delivery address is not correct ( but the delivery address is CORRECT)
- they ask me to pay $13 to get the parcel resent !!!
The support team always put the blame on the customer ( instead of the delivery service).
22. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stamprints
Sorry you are giving us the same comments over and over again. We have replied to the details in the previous comment and emailed you the solution.
Continuously sending us negative reviews is not the solution. The local logistics provider reported address issues, which are beyond our control.
We can re-delivery to you for free, but we don't want you to achieve this goal through repeated negative reviews.
Everyone is welcome to help us optimize our current deficiencies. We also give great gifts to people who make suggestions.
Again, please communicate your concerns calmly.
_________
We have relied your review in last one and sent email to you. Below is our answer:
Regarding your order #Stamprints-11410, we contacted the logistics center to confirm that the delivery was indeed unsuccessful due to an incorrect address. Please check: https://tracking.asendia.com/tracking/LP546385076FR%2C (No personal information disclosed)
Because we have no control over local logistics and distribution, your order has been sent back to the logistics center.
We understand how you feel about not receiving your items. Likewise, Stamprints will need to pay extra to process these items. Whether it is destroyed or returned to the shipping warehouse, additional fees will be charged for processing. This is not what we want to happen.
Our customer service team offers you to pay a small percentage of the fee to resend new items to you, but we have not received your reply and we are very sorry for the inconvenience.
The tapes arrived well and on time
The tapes arrived well and on time, they are just a little small but the colors are very pretty.
14. joulukuuta 2023
Oma-aloitteinen arvostelu
ITS A SCAM!!!
LATER EDIT: I already contacted you and asked for a refund several times but you refused to give me my money back!!!
ITS A SCAM!!!
i never received the order and they refuse to refund my money. They keep telling me to wait to receive my order :))) .... maybe after 2 years will arrive. DONT BUY ANITHING FROM HERE. I opened a bank dispute. i hope i will get my money back. I saw that i can not give them a review on google/fb..... this should have been a BIG red flag from the very beginning. Lesson learned!
20. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stamprints
Update:
Your chargeback has been accepted. Profile has been sent to your email, plz check.
We are very sorry that due to the holidays in recent days, there has been some delay in processing your refund request.
In this case, we also want to explain the specific situation to avoid causing more misunderstandings.
First of all, the logistics methods for delivery to your address are very limited. We try to find more logistics solutions to optimize.
Secondly, we promptly dispatched the items you ordered the next day, but due to logistics and customs issues, they were not delivered to your address in time. Details links has sent to your email.
We sincerely apologize for the inconvenience caused. The refund issue has been delayed due to insufficient customer service authority during holidays. We hope for your understanding.
——————————
We apologize for the inconvenience.
After we check based on your name, we need to confirm with you whether the order ID is 10353.
The order was placed on 10/23 and shipped on 10/24, but it is currently detained at the customs and has not been inspected. We are very sorry and will refund you as soon as possible.
Please contact us as soon as possible. You can send an email to support@stamprints.com or faith@stamprints.com.
SCAMMERS
SCAMMERS
Unfortunately, I fell victim to this company. They do not ship, do not update you and when you contact the about your order they lie, lie, lie. My order was help up by customs, then not shipped due to high volumes of orders then again shipped already. When I cancelled my order, they REFUSED and demanded that I accept their shipment (it never arrived). This is a Chinese company of the worst kind, they try to pretend it is located in the UK and use European names and pictures. They are not in the UK and will steal your money. DO NOT ORDER FROM THEM. I am convinced the 5 star reviews are fake.
EDIT: I replied to the email address provided below and received zero responses. 12/24/23
14. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stamprints
Update:
Dear Customer,
We are very sorry for the inconvenience. We tried to get your email information or order information by private message to refund you, but you did not reply to our relevant information.
Could you please email your order information to faith@stamprints.com? If the item is not received, we promise to issue a refund immediately.
________
We are very sorry for the inconvenience caused to you.
We would like to know your order ID to assist in processing. Rest assured, your money will be refunded.
Sorry again.
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