SQlab USA Arvostelua 602

TrustScore 4.5/5 tähteä

4,4

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

J ai reçu une selle sqlab en cadeau l assise s est affaissée et la structure carbone penché d un côté de 5mm Malgré les échanges avec le sav n ayant pas la facture je ne suis pas satisfait car aucun... Näytä lisää

Saanut 5/5 tähteä

SQLab promptly sent me their measuring tool to determine the recommended saddle width, free of charge. After trying over a dozen saddles that were either too soft (produced numbness in my package) or... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Top Produkte! Top Service! Habe Griffe und einen Sattel - Komfort 5/5 Habe zuerst Griffe und danach einen Sattel bestellt; bequem, robust und schick ;) Ich hatte ein Problem gehabt, mit dem Sat... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I bought the SQ Lab 610 infinergy for my Salsa Fargo, and it's so comfortable. I just did a 3 hour ride yesterday on forest roads, and I swear it got more comfortable as the ride went on. I g... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Jakelupalvelu
  2. Polkupyöräliike
  3. Pyöräilytarvikkeet

Yrityksen kirjoittama

SQlab is your expert for ergonomic bicycle components and accessories like bike saddle, grips, handlebars and stems. SQlab has specialised in the three contact points of the bike (Hands - Pelvis - Feet). A bicycle saddle must not only fit perfectly to both the male and female anatomy, but also correctly spread the body weight from a medical point of view. The grips must prevent numb fingers, must be easily and securely assembled and be a good fit for the hand. In particular our saddles, and our fitting process, which determines the perfect saddle width, have made us the most successful saddle manufacturer in tests of bicycle magazines. You will not only find the perfect saddle, grip, bars and other components here, but also many tips and tricks around ergonomics and how to correctly fit and adjust the SQlab-products for the three contact points. You can purchase our products at your local authorised dealer or here in our online shop. However, we highly recommend the purchase through your local authorised dealer as the face-to-face advice and particularly the sitbone measurement is a service only your brick and mortar authorised dealer can provide.


Yhteystiedot

4,4

Erinomainen

TrustScore 4.5/5 tähteä

602 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei ole aiemmin pyytänyt arvosteluja

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 66 %: iin saamistaan huonoista arvosteluista

Vastaaminen kestää yleensä yli kuukauden

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Generous crash/replacement policy

Generous crash/replacement policy, prompt and friendly response to email inquiries.

29. helmikuuta 2024
SQlab USA-logo

Vastaus yritykseltä SQlab USA

Thanks for the kind review Lou! We are happy we were able to warranty your interbarends quickly so you could get back out on the bike with them. Enjoy!

Saanut 1/5 tähteä

Tried to return one item and have not…

Tried to return one item and have not been refunded. My emails to customer support are going unanswered.

23. helmikuuta 2024
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Vastaus yritykseltä SQlab USA

Hello Nick, we do acknowledge and apologize for the delay in getting your return processed. It seems we were not receiving your initial emails. I am glad you reached out to our customer service team and it looks like they were able to process your refund. Thank you for your patience!

Saanut 5/5 tähteä

Informative, Honest

Informative, honest website, and excellent customer service.

27. helmikuuta 2024
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Vastaus yritykseltä SQlab USA

Thank you for the kind review don! Enjoy the new saddle!

Saanut 5/5 tähteä

Very comfortable saddle

Very comfortable and well-designed saddle. I liked it so much on one of my bikes, that I bought another saddle of the same size and model for another of my bikes. Highly recommend the product.

21. helmikuuta 2024
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Vastaus yritykseltä SQlab USA

Thank you for all your support! So happy you found a saddle that works so well for you. Ride on!

Saanut 1/5 tähteä

Product Replacement

While SQ Labs was very quick to respond and good communication. They were not able to replace my broken saddle. They even gave me a great discount because mine broke, after many years of riding. My main problem, is they charged my card, but were not able to ship me a new saddle. This was very disappointing, but will not keep me from buying SQ Labs again.

27. helmikuuta 2024
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Vastaus yritykseltä SQlab USA

Hello Jared, since you registered your saddle which extends our warranty period for 2 years, we were happy to provide a discount code even though the saddle was over 4 years old. I do understand your frustration with the shipping delay - as I mentioned in our communication, we had just gone through a software update and our shipping was delayed. We were quick to cancel your order and get you your refund. I apologize for the inconvenience. Our processing times are back to normal and if you do decide to try our saddles again, please contact Customer Service and we will honor the discount we provided. Thank you!

Saanut 5/5 tähteä

I ordered the wrong sized saddle…

I had ordered the wrong sized saddle and contacted customer service to arrange for return and credit. They were very friendly and helpful. I returned the saddle and my credit was processed immediately so I could reorder.

16. helmikuuta 2024
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Vastaus yritykseltä SQlab USA

Thanks for reaching out to our customer service team, Kevin. We are always happy to resolve these issues as quickly as possible. Enjoy your new saddle!

Saanut 1/5 tähteä

Misleading website inventory

I was very hopeful for this product but after purchasing was never able to test it. Days after accepting my payment I was told they were sold out and promptly refunded. Then a couple weeks later I received an email saying the product was back on stock, but still showed as sold out on the website. It may be an awesome product but they have serious problems with their website and inventory control.

24. helmikuuta 2024
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Vastaus yritykseltä SQlab USA

Hi Mark, I apologize for the issues you experienced on our website. We launched a new system and did have some technical issues with our website reading our inventory. These issues have been resolved and we hope you might consider our products in the future. Thank you for your understanding!

Saanut 1/5 tähteä

Terrible experience

Terrible experience. Never received the product. Took like 2 weeks to get a refund.

23. helmikuuta 2024
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Vastaus yritykseltä SQlab USA

Hi Daniel, we do apologize for the technical difficulties on your shipment and the time it took to get your refund. Thank you for reaching out to the customer service team so that we could resolve this issue. We appreciate your patience.

Saanut 5/5 tähteä

Great products

Great products! I have SQ lab on all my contact points; seat, grips, handlebar, inserts...I wish they made bibs!

12. helmikuuta 2024
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Vastaus yritykseltä SQlab USA

Thanks for your support Kurt! We love hearing that you are enjoying our products! Ride on!

Saanut 5/5 tähteä

Use the fit kit- it helps

Got the fit kit and was surprised/ skeptical of the results, as a bigger guy I always assumed wider sit bones. I used the kit followed the directions and got the corresponding seat. It took a minute of tinkering with setup and it wasn't love at first ride but after a few rides and dipping the nose slightly more that I typically would it is turning out to be a fantastic saddle.

5. helmikuuta 2024
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Vastaus yritykseltä SQlab USA

Awesome to hear, Phil! Way to be patient and work with the micro adjustment. Sounds like it paid off! Ride on!

Saanut 5/5 tähteä

Best saddle ever

Finally no more sit bone pain

6. helmikuuta 2024
SQlab USA-logo

Vastaus yritykseltä SQlab USA

We are so happy to hear our saddle solved your sit bone discomfort! Wishing you many comfortable rides!

Saanut 5/5 tähteä

Great service

Great service. Product was accurate to description. There was a dispute over duty charges with my shipping company, and sqlabs refunded me that cost quickly and without hesitation.

12. helmikuuta 2024
SQlab USA-logo

Vastaus yritykseltä SQlab USA

Thanks for the kind review, Everett. Thank you for reaching out to our Customer Service team so we could solve the issues with the duties charged. Enjoy your gear!

Saanut 5/5 tähteä

Great product and even better customer service!

Initially, the order wasn't shipped for 7-8 business days. When I reached out to the US distributor though, the team got into action and shipped one out ASAP. The product is absolutely spot on for what I needed - solid design, ergonomic shape, easy to install!

8. helmikuuta 2024
SQlab USA-logo

Vastaus yritykseltä SQlab USA

Hemen, thank you so much for your patience and for reaching out to us so we could resolve your shipping issue. We are glad were were able to resolve the problem quickly and get you your new gear! That's exactly what were here for. I am even more stoked to hear your are happy with the new innerbarends! Cheers to more comfortable rides!

Saanut 5/5 tähteä

Great support.

Great support.

7. helmikuuta 2024
SQlab USA-logo

Vastaus yritykseltä SQlab USA

Thanks for the review, Kenneth. Please feel free to contact our Customer Service with any questions. We are here to help! Ride on!

Saanut 4/5 tähteä

Service was great and responsive

Service was great and responsive, yet manufacturing issue remains unresolved. Innerbarends inside diameter was smaller than advertised. Installed with lots of extra effort and slight scoring of my carbon handlebars. Product support told me that this is a know issue, I am awaiting resolution and a correctly manufactured product.

18. tammikuuta 2024
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Vastaus yritykseltä SQlab USA

Thanks for the review, David. We are awaiting our new shipment. We hope to get you that new set of innerbarends soon!

Saanut 1/5 tähteä

I received an incorrect saddle

I received an incorrect saddle, unfortunately i ordered a black saddle and received a red, white, and blue special addition one that I did not want.

26. tammikuuta 2024
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Vastaus yritykseltä SQlab USA

Hey Matt, please send us an email at customerservice-b2c@boards-and-more.us. Our customer service team would be happy to assist you and ensure you receive the correct saddle. We apologize for the inconvenience! We look forward to helping you.

Saanut 5/5 tähteä

Superior Product Designs

I've bought both a road saddle and pedals (15mm extended spindles) and I am very happy with both purchases. In both cases SQL has brought new designs to the market that didn't exist before.

24. tammikuuta 2024
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Vastaus yritykseltä SQlab USA

We are happy the SQlab ergonomic designs are helping you! Thank you for all your support and for the kind review. Enjoy the ride, Mike!

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