SPUD Vancouver Arvostelua 

What a strange company. Aside from the ongoing bad fruit most weeks, they just revamped their website and without notice deleted all account and therefore removed all ongoing subscriptions. Now they arent doing subscriptions any more? That was the core of our partnership wiht them. What a weird way to do business. So shopping around for an alternative like everyone else.

It was great for 3 years and now with new website, orders are lost, no one responds to customer queries, items get dropped from order, prior ability to add to order is gone. It has turned from trying to be patient to anger at how badly they have dropped the ball and chased loyal customers away . Shame on you for not answering customer complaints

ETA April 10, 2026: I am officially out of here. Since changing their website, it appears most of what I used to order is no longer available and that which is, is grossly overpriced. Someone wrote here that the points program is no longer available. I had accumulated points but never got to the checkout as I Could find only $58 of food items, which isn't enough for their $60 minimum - and $150 minimum if you want free delivery. (That in itself is outrageous and non-competitive.) Finally, you can no longer purchase their ready meals, either their own brand Be Fresh, or from other local companies. I used to treat myself once week to something prepared but no longer...

Since joining SPUD (Vancouver Island) some six years ago, the delivery service has gone steadily downhill. As of the last few weeks, I have received several disgusting, rotting or yellowed produce items, and various items missing (charges taken off). Now, eight of the 17 items I wished to purchase are "not available" until two weeks away. Something is seriously wrong with their stocking, picking and turnover. How can anyone pick up a bunch of asparagus, oozing with rot, and put it a customer bin? I just received bagged apples that were so old that their skins had bruised and wrinkled, with flesh yellowed and dried. A couple of weeks ago, I opened a newly-delivered plant-based yogurt that had mold on the top. The "best before" date was 10 days ahead, so I am assuming this was not stored at the appropriate temperature.

On top of this, the $150 minimum for free delivery is outrageous when you look at smaller local delivery services requesting a $30 minimum purchase and driving the same distance.

It is very disappointing as, for the much of the time, missed or unstocked items were rare. So was spoilage. Now, both are the norm. I have frequently had to abandon specific dinner plans because bins show up missing needed items to prepare them. Also, when something is rotting, one shouldn't need to spend time taking photos to "prove" it. This is just adding fuel to the already burning fire of inconvenience.

I don't have a problem with the attitude of CS, as they are very polite while they are assuring me that the lack of available items is unusual. They are probably told to convey this message. When I have complained about unacceptable quality, they have always credited my account. Sadly, I truly expect them to be out of business very soon as their new business model, as it was recently referred to, fails to recognize that ongoing rotten or missing/unavailable food items constitute unacceptable service.

Note to SPUD: I truly do NOT want you to go out of business and offer this review not with malice but genuine hope that it will help someone in charge understand where a lot of lost customers are coming from. All of us joined with high hopes which, for the best part, held up for many years. Poor quality and missing/unavailable items has nothing to do with tariffs or other economic/distribution factors, but poor organization (including turnover maintenance at the warehouse level).

I have found spuds service and quality to be much better than a couple years ago however I am disappointed with them labeling their own house brand local just because it has their name on it when the product was imported.

I really liked their business concept. Unfortunately, their customer service was one of the horror stories that one hears about from time to time. Nasty snide comments designed to make you feel bad. Delivery person failed to buzz our apartment more than once and then claimed that we were not available and did not drop off our items. Which requires you to call customer service again.

When you simply want to give local business a chance but all you get is post traumatic stress disorder.

Just awful customer service. My produce arrived bruised, moldy, soft and just inedible. I did not receive some items. I also received damaged items in the past. They nickel and dime you, and they truly don't even care.

I had a fine experience but in my opinion there’s a lot of room for improvement
But I do appreciate this service, makes for some good convenience.
But like i said this delivery business should be improved on

horrible website and phone interface, very predatory business practices, tricking users to spend money needlessly. delivering food while people are away and letting food rot. the b in their b-corp status must stand for bullsh*t

I love Spud! I generally don't do grocery delivery because I like to pick my produce, but Spud has changed my mind. It's so convenient, and I appreciate the big local selection. Also, the one time they missed a few items, they refunded them immediately and I was able to order them free in the next delivery. I much prefer this to Instacart.

The staff is very friendly, polite and responsive. I find the produce to be large and fresh. There is quite a selection of goods and they have pretty much everything I need. You gain points by ordering regularly and I get $30 off on my next order! My big, friendly dog and I look forward to our outgoing, amiable delivery man, Jordy, every week!

This is the worst food delivery service I've ever used. A dairy product came in an inedible fashion. It was bad, had liquified and needed to be discarded. This is not the first time something was spoiled or damaged in one of my orders. They refused to provide me a refund on the item. I don't know of another food company that wouldn't provide a refund in this situation? Spud will not refund a damaged or spoiled product delivered, but instead will supposedly issue you a credit on a future order. What if you don't want to order from them again like so many other disgruntled customers? They obviously don't know how to run a business if they are willing to lose a customer over 8.99. It's not about the money for me but the lack of care around customer service. There are so many options available. Some companies just don't seem to get that they are constantly competing for your business. This is clear to me from all the bad reviews on Trustpilot and the huge list on Yelp.

I have been a client of theirs for 8 years. Their service has declined so much that I m bringing my money to elsewhere. I order a lot regularly. But they Don’t give out refunds anymore only credits,and they missed deliver some items to me and still charged me. Need to go thru credit card dispute. Also received dried corn, yellowish veggies, and food with molds and poor expiry date. Stay away from them. Terrible unethical company. No customer service they don’t reply to emails anymore. I have found other better fresher companies in town. Will never support spud anymore they are a scam didn’t deliver my items and keeping my money.

Spud is increasingly lackluster. Most of the items I try to buy are sold out and filtering for in-stock items doesn't seem to work..so it's a huge time waster to find meats like bison etc and then most of the choices are sold out. As others have mentioned, I too have received produce that was damaged and past its best before date. I've stopped shopping with them for these reasons, as it's pricey and a time-waster, and I have a busy family life - which is why a lot of people get groceries delivered...duh.

I had deliveries on a number of occasions and the food was clearly past its best before date. When you’re paying this amount of money for food delivery, you expect quality and freshness. I ended up cancelling my account and they subsequently sent me another delivery and now they are attempting to extort that money from you for the delivery. When it was clearly a mistake on their end. There are a number of food delivery companies. I would suggest anybody go elsewhere.

SPUD is one of the worst companies I have had the experience of dealing with.
Their products always come damaged, squished, or missing, and the best costumer service can ever do for you is "offer a credit" or "we can't do anything about that".

Not only that but I have the pleasure of knowing a few people who work there who have had their shift changed on them, taught temporary workers on their second day, had their electronics stolen while on shift, and had their warehouse shut down with 0 warning. This company bold facedly lies about what they care about and their mission objective, promising to promote local businesses while the owner of Jones Soda is actually at the helm.

Disgraceful.

Fresh local organic food delivered right to your door? What's not to like! I am very happy that I discovered this service, and I will definitey be using it again! I highly recommend this, especially for those on a fixed budget or with mobility issues. I spent less on my canned items than I would've in store, and spared my body the work of carrying them home on transit too!

I would love nothing more than to give a five star review here. Unfortunately, for three years, my orders from the Edmonton Spud team have been repeatedly plagued by rotten produce, inadequate substitutions, damaged items, cracked eggs, bloody eggs, expired dairy products, leaking bottles. and the list goes on and on. (Some pictures are attached.) I never expected perfection, but rotten, inedible produce from a company that claims to supply the best from local farms is unacceptable. I am not talking about a one time issue; this happened to our family dozens of times. With each issue, I was required to take pictures and go through customer service to get a credit. Beyond the pale. They don't do refunds. They only offer you a credit on a future order. What SPUD doesn't do is make recompense for leaving you dry without the groceries that you need. The manager Donovan is good with his words, but ultimately insincere. He continually promised to fix the problems, but we just never got there. Reaching out to him became an utterly frustrating exercise in futility. When my latest order arrived with rotten tomatoes and mangoes, crushed bananas, leaking bottles of olive oil, I finally had enough. All of the groceries were returned in the bins in which they arrived, and the company has the gall to continue to try and charge me for this crap. I am so done!

This is a great delivery service. They have a lot of local items that the big stores do not carry. Most of their items are natural or organic. If they make a mistake on your order they are always willing to work with you to get it corrected.

I shared a spud box with my room-mates in Vancouver while at UBC and it was literally the best thing ever. Healthy meals, always fresh. Highly recommend.

Great grocery delivery service, I've been using them for years.

A fantastic choice of healthy foods and household items (e.g. cleaners, personal products).

Their customer service is prompt and helpful.