spri.ng Arvostelua 

This company used to be reliable...then they stopped fulfilling orders last November (over 6 months ago) and didn't notify anyone of the delays, meanwhile they kept accepting more orders. I can't get anyone to respond, or get refunds, working with paypal and credit card company trying to get my money back.

Clearly they completely gave up on caring about the creators that sell on their site.

Customer service is non-existent, their chat window doesn't seem to be monitored by anyone or anything. Switched to Printify and I'm so much happier for it.

PER YOUR REPLY: Let me get this straight. As a long-time creators on your page (over eight years) I've put in orders (an important point, it wasn't ONE order, it was over a dozen) for the last seven months that haven't been fulfilled, you kept taking my money without providing anything that I ordered and paid for, didn't respond to any messages asking for help, but the moment that I leave a review you're happy to help? Wow, leaving reviews really does work to get the attention of a company.

Too bad you didn't care prior to the review. I'm not changing a word. I'm still waiting for you to delete my page (which you don't even allow creators to do on their own), I've found a much better company to work with in Printify.

'Oh our orders are in backlog thats why its slow' ITS BEEN M O N T H S since they started saying this problem from what i researched , my hoodie i ordered is still in production and its past the damn estimated arrival date , there goes my 18 birthday present , still holding out hope but its NOT LOOKING GOOD

We used this platform (formerly known as Teespring, now operating as Spring) to create a merchandise storefront to raise funds for our hospital unit's Nurse's Week celebrations. Our staff designed and purchased a significant number of products, with the understanding that we would receive commissions on each sale. Initially, there were concerns with slow shipping and missing orders — multiple staff members never received their purchases despite being charged. I personally didn't receive any of my 6 items, some of which were the first orders placed from the store in Oct 2025.

More critically, when it came time to request our payout of nearly $600 in earned commissions (requested in late March), the company failed to deliver the funds. Despite repeated follow-ups via email with their customer service team, we have not received the payment nor a clear explanation of the delay. The funds were meant to support team activities and morale, and the financial burden has since fallen on staff members who covered costs out of pocket.

This platform seems to be plagued by poor communication, unreliable fulfillment, and a lack of accountability. We are extremely disappointed, and based on our experience, we strongly caution others — especially those using Spring for group fundraisers or nonprofit initiatives — to avoid relying on this company.

We hope this review helps others avoid the same situation. If this issue is not resolved promptly, we will consider legal remedies and file complaints with the appropriate consumer protection agencies.

I ordered a sweatshirt in January, with an estimated arrival of Thu, 6 Feb - Mon, Feb 10 (2025). It is after the middle of May and I haven't gotten my sweatshirt, or and updates on the status of my order.

Man, I wish I had read these reviews before placing an order. I ordered from a creator storefront over a month ago and was given an ETA window of approximately two weeks later. I contacted Spring a week after the window passed and was told by Gilbert that they were experiencing manufacturing delays. Two weeks later, I asked for an update, and Gilbert essentially said there is no update and asked if I would like a refund of postage or a complete refund if the production team was able to cancel my orders. That was a week ago, and I have yet to hear back from Gilbert or anyone else at Spring. It should be noted that Spring *guarantees* fulfillment within 10 business days of the order. After all this trouble and waiting, I decided to submit requests for refund.

Creators and consumers, take your business elsewhere because clearly Spring is a dumpster fire.

UPDATE: since Spring has replied with the same bogus response they’ve given everyone else, I HAVE been in contact with customer service for nearly TWO months. I requested they cancel my orders and refund me a week ago, and Gilbert still refuses to provide a date for when my refund will be processed. So I disputed the charge on my card. Thanks for nothing, Spring.

They have not fulfilled an order for almost 6 months. Support provides empty promises to fix the problem, but nothing ever changes.

Edit after the response: Here - no reply from support, no change on the order, no refund received. Their support seems built to run out the clock on credit card disputes. Do not order.

I placed an order for a mug from a creator's storefront on Spring (formerly Teespring) on March 31, 2025. I was charged immediately, and the estimated arrival window was April 11–15. It's now May 21, and the order is still marked as “in production” with no shipping update whatsoever.

I've received no email updates beyond the initial confirmation. The lack of communication and excessive delay is unacceptable for a print-on-demand service. If there were production issues or stock delays, I should have been notified.

At this point, I'm forced to contact customer support and possibly seek a refund. I love supporting independent creators, but experiences like this make it hard to trust the platform again.

I needed some shirts made for an event and the quoted time for delivery was acceptable with some grace period. The later delivery date quoted came and went, with shirts still showing in production. I ended up not getting them in time for the event (never shipped.) Support was not helpfull telling me there was a "backlog" and would not cancel the order. I ended up having to do a charge back with my bank. Absolute nightmare.

I ordered a shirt in November 2024, it's now May and it hasn't even been printed. SIX MONTHS!!! Used to be a good company, now they're scammers.

I have had 6 pending orders since January 1st, and all of them still say "in production." I have contacted customer service multiple times, and while the reps themselves have been nice, they have not been able to provide any ETAs on delivery--just that the company lost suppliers and was trying to catch up. The estimated delivery dates on new orders are inaccurate given that they do not reflect the backlog.

I paid for a tshirt in early February 2025. Sometime later in March, I asked if there were any updates since it had been a month. They gave me a bs reply that was just essentially "sorry we're just soooo busy" in corporate speak. I asked again a month later. Then again the month after that. I would have thought this would be an embarrassment for them but nope, just got the same bs canned response. Decided to file the dispute with my bank rather than ask them for a refund, so they could potentially get hit with a penalty from their merchant service.

It is now mid-May, still haven't seen the single tshirt I ordered. Totally ridiculous! No idea why they are still allowed to take money from people.

I requested a payout on 1/8/2025 and I've been getting the runaround for over 4 months with their support team. All they say is "We're checking with our financial department and will get back to you as soon as possible" only to go weeks without emailing me back. I really want to like this platform, as I've had great experiences in the past, but this leaves such a sour taste in my mouth that they will not pay me the money that I'm owed.

I placed an order in February for two t-shirts and as of May have not received it. When I reached out to support for an update, they cited a production backlog but will not give an updated timeframe to expect delivery and do not communicate proactively in any way - there were no alerts on the website that production would be delayed several months and it in fact said at the time of ordering that I should expect to receive my order in less than two weeks.

Since December 2024 Teespring has not been fulfilling orders. I made an order in February of this year and it has not received it. Customer service cites a delay due to an influx of orders, but considering nobody is receiving their orders, it is safe to say Teespring has become a scam.

I used to be a long time supporter of Teespring. But they have proven to be a sham of a company. Against my better judgement, I opened up a new store on their platform. I then ordered sample products, and even purchased a domain through their system. I check the store today, now the domain no longer works and is stuck as connecting on the dashboard. All of the orders that have gone out of it, including my own have been in production for weeks. Their customer support team? Absolutely silent. No one responds to the chats or emails, despite what the owner's responses to "contact their fan help email". Join others in the class action lawsuit, and bury this company. Don't be like me and misplace your faith in them despite these reviews.

Spring owes me, a creator, a lot of money. I have repeatedly asked why my payout is not being processed and I keep getting automated bot responses that say "We understand the urgency of getting your payout available but I regret to inform you that your payout was not processed on time. My apologies for the inconvenience." This is an ongoing issue and I will no longer be using Spring as a creator. Moreover, the quality of their merch has declined considerably over the last year and their customer service is horrendous. Stay away from this company!

Update 7/7/2025: Spring responded to my initial reviews (the same copy and paste they used with other reviews) telling me they are sorry and to contact their customer service people. I have every other week asking for the money they owe me and I am still getting automated responses that they have not processed my payout and will escalate the request. I have still not received any money that Spring owes me!

UPDATE TO THEIR RESPONSE - Why do you think I went through Amex for a refund? Because you wouldn't refund me. Then you tried to get me to reverse it. Please. Don't throw this back on your customer. You're a scam and your know it. And if you're not and all of this is by accident - you seriously need to reconsider a new line of business.

They wouldn't send my order nor would they refund it despite contacting them multiple times over 8 weeks. I finally disupted the charge with amex which Amex immediately refunded and said they would be contacting Spring themselves. Then spring asked me to reverse the dispute so they could refund me personally. WTF? No. You're on your own with Amex now.

I managed to order the wrong size emailed them and they got straight back to me sending me the right size out quick response

While I was informed by the creator of the product that the item I ordered would be arriving by early spring (ordered last September), I waited an extra while due to understanding shipment costs and such. I reached out to the team with an order number just to do a follow up on if my order went through or what might be taking a minute to receive it. Finally got a team member (goes by Renz) who has been nothing but kind and respectful, making sure to explain the situation and was super friendly! I could wait forever with the great customer service this team has provided me.

Reading some of the negative reviews, some folks have perspectives I have yet to observe with Spring, so as a great reminder to the folks who order from a creator it won't show up on the door tomorrow, and if there is any issues or questions, a nice calm email and some small time will get you what you need.

I requested a payout on March 20 and got an automated email that payouts requested before the 21st would be processed by the end of the month. April 1 came and went, and no payout. May 1 came and went, no payout. The only response to my email has been that they "recently experienced payout delays due to a necessary tech rebuild" and that I should be patient. This is unacceptable. It's *theft*. They owe me money and are not paying.