spri.ng Arvostelua 

I ordered June 7, quoted arrival was June 19-23. It is July 10 and it's still "in production." Contacted support but not optimistic for a solution because of what I've heard from others.

Order is stuck as “in production” for months with no movement. I can’t get a hold of anyone from customer service. They just take your money and you can’t get it back. 100% scam.

I have been a seller on Spring (formerly Teespring) for several months. Since [write the month, e.g., May 2025], my account has generated over $232.09 in sales, but the payment has been withheld without any proper explanation.

I have contacted support multiple times, but received only automated or generic responses. No one from the team is taking responsibility or resolving the issue.

This is extremely disappointing and unprofessional. Holding a creator’s earnings without any justification is unacceptable.

If this is not resolved soon, I will consider filing complaints to consumer protection agencies and warn other creators to avoid this platform.

I hope Spring sees this and finally takes action.

I ordered a hoodie on 12/28/24. I received that hoodie on 6/30/25, OVER 6 months from placing the order. I communicated with Teespring from late January forward trying to get updates and was told they were overwhelmed and working on the issue to get me my product ASAP but I could have a refund if I didn’t want to wait. At first I waited because I really wanted this hoodie because I love the content creator I ordered from & the artwork. But as time dragged on, when I did start asking for a refund they ignored that request until over a month from when I first started saying I wanted a refund, my product shipped & then I had to wait i er two weeks for it to get to me. The artwork is great, but the hoodie is sized on the small side of expectation, the printing quality is middling, and the experience atrocious. I’ll never order through TeeSpring again & I would never recommend anyone else do so either.

I ordered a shirt in March.
Every time I reached out i received countless run around emails about the holidays there was an unexpected high volume of products. Not sure what holidays we were speaking of in March/April but ok.

I finally asked for a refund in MAY... it is now July 7th and I haven't seen anything except the same excuses in their emails.

stuck in production for months with no refund

I was a creator and had a shop on their platform for years. Initially everything was working alright, but around half a year ago (maybe a little more) they started having huge delays on orders and I received a ton of complaints from fans. Now they have also stopped paying me (and likely many other creatos), I am still owed thousands. Keep away from this company.

(Update as of 9th July: I have emailed them as per their response below and still have no reply)...

ORIGINAL REVIEW: I'm a creator and had used Spring for years. They were once very reliable and solid. In the last few months they have simply stopped paying me and currently owe me hundreds of dollars and seem to be refusing to pay - providing only cut and paste email responses telling me they'll let me know when they hear from their financial team. I'm writing this in July and they've been holding onto my earnings since March. Disgraceful.

Terrible experience. Waited three months for my order and received a refund after a month of customer support. Every communication was a clearly copy and pasted email.

This is an awful company.

I have a podcast with 200k listens/mo, and used Teespring to provide merch for my listeners. On multiple occasions, they have fallen 2-3 months behind on payments - issuing cut-and-paste replies from customer service reps that say nothing and accept no responsibility. I have tried being patient, I have followed all their guidelines, but they simply do. not. pay. their. creators.

I highly recommend anyone else BUT Teespring/spring. Completely untrustworthy company now, and I'm sorry to see a once-solid partner come to this.

Edit: thank you, Teespring, for doing EXACTLY what I said you do: cut-and-paste replies that say nothing and accept no responsibility. I've reached out to Creator Support twice in the last week, and have yet to receive a reply. Your company is utter trash.

Over 6 months past delivery date and hasn't been shipped yet

One half of my order was extremely late, other half never arrived. Very poor customer service and harmful to the seller’s business that was being promoted nationally. Had to dispute through the credit card after no response to complaint. Shipping fees were not refunded when offered.

I placed an order in April. In March I inquired about a shipping confirmation that I never received. In June I inquired again, I was told the same thing “we’re behind but we’ll get your order out to you.” On June 6th I asked for a refund. On June 9th I was told my refund was processing. This is June 30th, no merchandise and no refund. This company scammed me out of $200. Do not recommend this company to anyone.

It seems many others here have had the same issues as I've had. I ordered a tee-shirt back in January. After waiting a month, I received nothing and reached out to their support, who replied as follows: "We want to extend our sincerest apologies for the delays that some of you have experienced with your recent order xxxxxxxxxxxxxxx. One of our primary North American suppliers made changes that significantly impacted production at one of their printing facilities. This location handled a substantial portion of our core items, including t-shirts, hoodies, and mugs, which led to unexpected delays as we shifted production to other facilities. While our team worked hard to expedite this transition and minimize any interruptions, the process normally takes months. Unfortunately, this adjustment period affected a percentage of our daily orders, and we understand that any delay is frustrating when you're counting on us to deliver.

We are working diligently to resolve the issue, but unfortunately, we do not have an exact estimated delivery date at this time. We sincerely apologize for any inconvenience this has caused and appreciate your understanding during this time. If you're no longer interested in the order and you prefer a full refund, I can have this checked with our production team to see if they can still cancel it."

I suspect others here have received the same type of response.

Initially, I was willing to wait a bit longer and give them more time. I checked back with them again in April and in the latter part of May. At one point, they made it sound like things were progressing, so I gave them the benefit of the doubt. Since latter May, there's been nothing further, and I decided that this had gone on long enough and have now asked for a refund. I got no response from the person I'd been communicating with so I reached out to their live support which gave me a ticket number and said that a cancellation request will be made to the team in charge, which might take 36 to 48 hours. I can see where this is going.

To add insult to injury, the creator is still listing these tee-shirts for sale. So this entire setup is a scam!

Their MO appears to be to string buyers along with apologies, reassurances that they're working on the matter to ensure delivery soon and if you want to cancel at any time, just let us know (ha ha!) and there comes a point where it's too late to ask for a refund from one's bank or paypal after this amount of time has passed. However, there are other legal remedies such as filing a complaint with the State Attorney General's office - Consumer protection, Federal Trade Commission and the Internet Crime Complaint Center for internet fraud and Better Business Bureau -- ALL of which I will file complaints with if I don't receive my refund.

Jul. 1, 2025 - In response to your message, Spr.ing, this is a BS pathetic excuse! I already made a request last week to your support and put in a ticket. Stop the excuses. When the previous support person I dealt with gave me a partial refund on the shipping, it was instantaneous. I want my refund, NOW, or the next step will be to report you to the Federal Trade Commission, Internet Crime Complaints and California Attorney General's office. Taking money from your customers and not delivering is thievery and scamming -- plain and simple.

Ordered something nearly 6 weeks ago now and it’s still in the “production stage”. I suppose if you’re ok with waiting up to a year to receive one t-shirt you ordered, then cool. When I inquired about a refund the first time (~3 weeks), they said they were experiencing “delays”. Never got an update or an email or anything from them after that, so 6 weeks was enough waiting for me. Connect with live chat and demand a refund.

I have sold various items on TeeSpring, yet I have not received any of my payouts for months. I keep receiving the same genetic responses from their so-called customer service email. I decided to report the company to the BBB, yet, I doubt that will do anything. TeeSpring is a company that doesn't abide by their own written policies!! Beware!!

If I could rate at less than one star, I would. I had an order at the beginning of this year and months later and after numerous emails back and forth, still no order. While this has been going on, I've only been getting " soft " responses of they have product delays and they appreciate my patience with no potential date for when things would be delivered. Last month they stated that I could cancel the order and receive a refund which I did. But surprise, surprise, I've received no refund. When I've emailed them asking for my refund, I've been told that they are waiting for confirmation of the cancellation with this mysterious, unknown, slackered production company. My response is that's not my problem, I have canceled my order with them and they need to return my funds within 48 hours. Seems to me that this is fraudulent for them to hold on to my funds after I've canceled the order - and I have all of this in my emails back and forth with them. Do not order from them.********UPDATE********* They refunded my purchase to my bank account .

Scam.
I’m a creator and have been waiting for my payout for over 4 months with no results. I’ve contacted support multiple times, but all I get are automated responses blaming “system upgrades.” Completely unacceptable.