spri.ng Arvostelua 

I did eventually get my money back. I've heard recently that their experience is getting a lot better, and though I'm very very leary, I might give them another shot. Edit 9/13: I received another message from Spring AFTER updating my review on here. The email stated I could only get a refund if I drop my dispute on Paypal... the only reason there is a dispute on paypal is because they didn't message me prior. They are not responding to paypals request to them to even see the dispute. I am not dropping the dispute.
Edit: After leaving a review on here, I received an email in response to one of my open tickets. It is the only ticket that got a response, and after I messaged them back, I have not heard anything from them again. I emailed them again 2 hours ago and got an automated response (just like every other time) that someone would email me within 24 hours.
On August 8th, I created and ordered some shirts, hoping I could use Spring as my website as a small artist. After the delivery date came and went without my shirts, I got a hold of their customer service, who promised to rush the items so I could have them for an event. EVERY item in my order came messed up in one way or another. 3 items were the wrong size, 2 the wrong color, 3 mis printed with double printing or not printed where it was suppose to be. I have been trying since to get through to customer service and have had no luck. I have had a ton of tickets open with their chat 'bot' and only gotten one more response, which was closed in under 4 minutes, while I was typing. I have disputed my purchase with paypal now, and have to wait for paypal to work it's magic to get my money back so I can try to go through somewhere else. This has meant that my entire halloween art line this year isn't happening at this point. It has not just cost me the money in orders I made and the time setting up, but hours of trying to get through to their customer services and any money I could have made through halloween this year.

Company SUCKS.
NEVER use this EVER. DON'T consider it.
Items don't get delivered, and you payouts are held hostage.
Customer service isn't great at all...hell, it's NON EXISTENT

Absolutely ridiculous. A scam. Can’t even get the money back. Do not recommend. They ignore emails, do not respond.

UPDATE October 2025: The T-shirt FINALLY CAME! Well I am at least glad I did NOT get scammed, just very slow/poor service. But I am GLAD that I did receive it- ad BTW, they DID reach out after my complaint here- so I guess it maybe made a difference. Well thank you for at least getting it to me!! It's fine too, not terrific, not bad....Well, it looks like I probably got scammed out of $32.00.... This T shirt was supposed to arrive between August 19-August 22nd. Order placed August 7th. Finally in SEPT I tried to see what's up, can't log in, can't see how to reset PW, I have no clue if this is legit- or nOT. I would advise everyone to reach out to Professor Of Rock to let him know to STOP USING THIS PLATFORM!!!! buyer beware- you are possibly wasting your 30 for a t shirt you may never get- and not one to respond UPDATE: They responded to my complaint finally- and I'll give them the chance to send me a shirt, and see what happens-at least they did respond- so thats a good sep... I'll keep this review updated

Scam. Ordered shirt in Jun, it's now Sep. Same as other reviews - offered refund shipping when I contacted in Aug. Wouldn't give me eta on refund when I requested.

New Update!: After 15 months of waiting the tee shirt finally arrived!! I really was not expecting that!! It is good quality, fits my son still and we are delighted to have it at last. Thank you to whoever sorted this out and got it made, even though the Spri.ng store for this particular item no longer exists.

Update: After 12 months of waiting Spr.ng told me that they were "unable to move forward with the order as the item is currently out of stock". The said that they were unable to offer me a refund and could only offer a store credit!

I ordered a tee shirt for my son on 7 April 2025. Estimated date of arrival was 23 April 2025. It is now 25 November 2025, 232 days after it was ordered (over 7 months) and it still has not been dispatched. It has been 'escalated' by customer services three times so far. A few weeks ago it was promised 'by Christmas'. The customer service team is nice and responds to emails (although it keeps blaming a 'recently encountered' problem) but the score above reflects the lack of delivery.

Order had delivery estimate of Aug 22-26.
Nothing several days past. I emailed and the email bounced back to me.

Ordered 2 T-shirts and a sticker on June 27th from Spring. Here it is August 30th and I'm still waiting in limbo with no product, no information, no nothing. Same for 2 friends who ordered the T-shirts I created for them as well. I was able to text with a Spring human on a few occasions but they couldn't give me any information as to when I might get my order. I needed my T-shirt for an event on September 5 so I finally broke down and created/ordered one on Zazzle and received it in under TEN DAYS! Dealing with Spring has been utterly frustrating and disappointing.

I ordered a few shirts and a sticker on July 18th. On July 21st, the items supposedly entered production. It is nearly September and I have had no updates despite having sent three emails. Every time, I receive and automated message ensuring that a response would be sent within 24 hours but no further responses are provided beyond that. It appears that not only am I not receiving products I paid for, other reviews suggest that they are not paying their creators. I bought these items to support a musician and am very angry to hear that there is likely no money being received.

Do not buy products from this company. You will never receive anything, and it is highly unlikely you will be communicated with by anything other than a robot.

I have been waiting for 6 months for an order (T-shirt and a tote bag). At 2 months in I followed up and was told they were running behind. At 6 months in, I cannot get a response from customer service despite several emails. Do not recommend order from this company.

Been waiting almost 4 months for two shirts I ordered, still not shipped. Status has been "currently in production" since April, its now nearly the end of August.

Every email support request has gone unanswered only responses I get are by using the chat on their website.

Ordered from this company multiple times in the past and never had this issue, talked to a few other folks who ordered the same items and they also haven't received them.

Ordered one shirt on July 3rd with expected delivery by July 21. Have emailed them multiple times and only gotten one response. Shirt has never arrived a month after anticipated date, completely missing the event i got it for. Had to have the charge reversed by my credit card as Teespring/Spring would not answer my emails. "Chat" option on website was circular reference that did not lead to ability to chat with anyone.

Edit after Spring chat bot replied: hilarious that after literally not answering any emails, they now want me to reach out via email "to make this right"

If I could give 0 stars I would! Ive been a spring creator for years and my last payout took over six months to arrive, I finally pulled all products. 6 months of BS lies and generic replies. Someone needs to file a class action.

I ordered a sticker on July 7th. It's now August 18th. They provided me a tracking number for it a few days after I reached out about the status of my order in July (this isn't my first go-around with Spring), and these morons told me that it's shipped, they give me a tracking number, but, and here's the kicker - IT WAS FOR A NON-TRACK STANDARD MAILING SERVICE FOR DELIVERY THAT SPRING USES. How the hell am I, or even Spring, supposed to track this thing? What company in 2025 is shipping things that, for whatever reason, gives you a tracking number for a package you can't track?

EDIT:
Oh good, their useless bot chimed in. That'll do nothing to resolve my issue, because I have emailed fanhelp before, a few times actually, and nothing ever happens.

Terrible!
Creator payments not made. Constant circle of automated replies with the same excuses that they have moved systems. Even more concerning, having searched for more information online these are the same messages used when they ‘changed systems’ in 2022. Customer service by bot that is constantly off-line and generic apologies.

At the end of my tether now and posting this with no expectation other than to receive anything other than their bot replies to other creators on here - telling me to email the creator email account. Let’s see what happens!

After spending a large chunk of money on what was to be a gift, I waited far past the estimated delivery date before requesting an update. Figuring a delayed order would be fine (since I ordered with plenty of time before the items were needed) I wasn't too worried at first. Well, after sending 5 emails (which come with an automated "we will get back to you within 24 business hours" reply), attempting live chat through the website, and still not connecting with anyone I contacted my bank for a refund. The bank took little time to approve the refund and let me know that this company is well known for being untrustworthy.

The kicker was having someone email me back weeks after my bank approved the refund to give me a generic reply as well as tracking information for my items. Turns out the items were shipped but are marked as undeliverable/no address, and were returned back at their warehouse. What a joke.

Edited to add: Wow, that was a quick reply. Seems like publicly you care about your reputation. I already tried to resolve the issue privately by sharing order numbers. It was not successful. Best of luck. If I could rate less than 1 star I would. We used Spring to provide the merchandise from our company to customers and many people have reached out to say they didn't receive their order. They also didn't hear back from Spring about their request for more info or a refund. Our company reached out to them 7-10 times over 2 weeks and didn't hear back from them. Their 'business hours' are 9 am - 5 pm EST but their chat bot is never online. We finally got a hold of them and they couldn't look into customer orders due to 'privacy reasons.' We're severing ties with them because it's clearly a scam. They should be embarrassed.

Did not receive any info on my order even after my credit card was charged. Learned later that the company was overwhelmed with a huge backload. Danimae responded and made sure I got my order.

first delivery was broken, they re-printed and shipped a replacement which looks great

If I could give zero stars... Complete scam. Charged me for my order and then never processed or printed the item I ordered in 2 months. Trying to contact support/help felt like it was made to be difficult on purpose. When contacting them about a refund the chat "agent" offered no real information - just came at me with "I've made a cancellation request and will email you to notify you IF it goes through at which point a refund will be issued". Then they said if the company processed and shipped BEFORE the cancellation request went through then they wouldn't be able to provide a refund. They wouldn't tell me a time estimate for the cancellation confirmation to go through - not wanting to set "false expectations". So, at this point, they have my money and I've got squat.

AND... as you can see from their automatic reply below the company says I can contact them directly without adding contact information or any specific way to do so.