Spin Spirit Arvostelua 9

Vastaus yritykseltä Spin Spirit

27.10.2024

Dear Nikola,

Thank you for sharing your feedback.

We understand your frustration and want to assure you that we take these matters very seriously.

After reviewing your case, we found that our KYC Department reached out to you with a request for additional documents to verify your account. Unfortunately, without successfully completing this process, they were unable to proceed with withdrawals, as they must comply with regulatory requirements.

Please refer to the last email from our KYC Department, that was sent to you 2024-10-18 08:11 UTC where you will find all the necessary information with terms and decisions related to your account and winnings.

If you need any assistance or clarification, do not hesitate to reach out to our support team.

Best regards,
Spin Spirit Casino Representative

Vastaus yritykseltä Spin Spirit

13.7.2024

Dear Benoit,

Thank you for your kind words!

We're thrilled to hear that you find our deposit process fast and efficient.

At Spin Spirit Casino, we strive to provide a seamless and enjoyable experience for all our players.

If you have any suggestions or need any assistance, please don't hesitate to reach out.

We wish you a good time and happy gaming on our site!

Best regards,
Spin Spirit Casino Representative.

Vastaus yritykseltä Spin Spirit

14.5.2024

Dear Aram,

thank you for sharing your experience with us.

We are sorry in case there were any inconveniences caused, and we understand that the withdrawal process might be longer than expected.

Please be informed that before receiving a pay-out, players need to undergo the verification process, which is a standard and compulsory procedure in casinos.

We are waiting for your documents, which you can read in detail in the last letter that was sent from our KYC Department. This letter contains all the details you need to quickly pass verification.

Kindly ask you to follow all the instructions of our Financial Department to be able to withdraw your funds quickly and efficiently.

In case you have other questions related to the verification or financial processes, you can always reach directly our KYC department via email.

Thank you for understanding
Spin Spirit Casino Representative.

Vastaus yritykseltä Spin Spirit

2.5.2024

Hello Kushtrim Isufi,

Thank you for sharing your feedback with us. Your satisfaction is of utmost importance to us, and we are dedicated to addressing your concerns in the best possible manner.

We want to take a moment to remind you of our withdrawal policies, which include a maximum transaction amount of 750 EUR and a monthly withdrawal limit of 15000 EUR. Additionally, players have the option to place up to three withdrawal requests simultaneously.

While we understand your desire for higher withdrawal limits, we kindly ask for your understanding that we must adhere to these policies to ensure fair and consistent treatment for all our players.

Please rest assured that our financial team diligently reviews withdrawal inquiries during their regular working hours to ensure prompt processing.

If you have any further questions or require assistance, please don't hesitate to reach out to our customer care team. We are here to help and address any concerns you may have.

Thank you once again for your understanding and continued support.

Warm regards,
Spin Spirit Team Member

Vastaus yritykseltä Spin Spirit

12.4.2024

Hello Hanene Yahiaoui,

Thank you for expressing your concerns. We would like to apologize for any inconvenience that was caused.

We are pleased to announce that upon reviewing your profile, it was revealed that it has been verified, and your withdrawal inquiry was successfully processed.

Please note that the delay was caused by a technical maintenance on payment provider's side, as it is a third-party service, and we do not have any influence on such aspects.

We truly value your presence on our platform, and the support team will be glad to assist you in case there are any questions.

Thank you for understanding,
Spin Spirit Team Member

Vastaus yritykseltä Spin Spirit

2.4.2024

Dear Kyle,

Thank you so much for taking the time to share your experience at Spin Spirit Casino! We're thrilled to hear that you've been enjoying your time with us and that you've found our platform trustworthy and reliable.

At Spin Spirit, we prioritize providing a secure and enjoyable gaming environment for all our players, and it's wonderful to hear that our efforts are being recognized. We appreciate your trust in us, and we're committed to ensuring that your gaming experience remains top-notch.

If you ever have any questions or need assistance with anything, please don't hesitate to reach out to our customer support team. We're here to help and ensure that you have a seamless and enjoyable gaming experience with us.

Thank you again for choosing Spin Spirit Casino. We look forward to having you continue your gaming journey with us!

Best regards,
Spin Spirit Casino Representative.