I am having a terrible experience
I am having a terrible experience with them. I have discovered they are charging me since 6 months with absolutely no authorization to do that, I have in fact never subscribed to any of their services, I have perhaps done a free trial, and this is very much possible.
I discovered that from my bank statement, then I immediately went on their website to check If I had an account and any eventual active plan, and I did noteven have an account! I must have canceled it after the free trial so even If I wanted, how can someone unsubscribe from a service with no active account (hence visibility) on what is active on his/her name?
I have been emailing them several times and the only answer I got was a sort of threat of not making an official complaint with my bank as my ranking would have been impacted in case of future loans. I mean... seriously? Where is CS? Just ridiculous, I don´t know how it works in the US but in Europe and Switzerland you can´t do that, you have to send order confirmations to your customers so there is no doubt they are aware of what they have purchased, and I have never received such an email from them. When I explained my position and the fact that I might have done a free trial they even answered me that this is not possible because they do not offer Free Trials! While it is the first thing you see on their homepage, the Free Trial button. Honestly... Speechless.
29. tammikuuta 2023
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