Speedo USA Arvostelua 

If I could leave 0 starts I would’ve done it. This is the worst company with zero customer service, they take months to process returns and they refunded you less. Do yourself a favor and buy from Arena, TYR, Finis, Mizuno,or Blueseventy

Ordered express overnight delivery Friday, was told on the phone, sorry but it was not shipped, will ship next week. Monday logged into to discover in fact it had been shipped out and the delivery was made outside on the high street, placed where any passerby could steal the package. Then they promised to reship and credit the shipping (which they did). Finally after much dialogue via chat and phone the item became out of stock!!!!! Do not order from this website, save yourself the grief!

ordered 3 things 7/17 for my kid at camp, after one week still had not shipped. customer service could not expedite it even though I was told they had done that via a chat a couple days before. I asked if I could cancel and reorder in hopes of expediting and did that on 7/25. today 8/1 still not shipped. so bad!!!!
cancelled again and will use amazon! Also, they never cancelled the first order even though they said they did!!!!

Awful Customer Service. Returned over $200 of merchandise and 4 weeks after they received, still no refund. This is beyond ridiculous & the entire C.S. department needs to be Fired. I've sent proof that the return was accepted by their warehouse on 10/14 and have yet to post a refund! It's now one month later!!
There is no Phone # and the Website makes you hunt high & low to figure out how to contact them. They'll send you a sweet message back saying they are checking with the warehouse (which is not in the email they sent) and then they never follow-up! Annoying & Rude.... I'm about to just dispute the charges.

Beware of this website ! I purchased two items from them, and after waiting 10 days, the package was delivered to a completely different state. When I contacted customer service, they offered to send a replacement, but only via standard shipping, meaning I had to wait another week. When the items finally arrived, they were slightly too tight, so I asked to exchange them for a larger size. The answer? NO. No exchange, no return, no refund! Even though the item was brand new, with tags, they still refused. Now I’m stuck with $70 worth of items that I can’t even use. Absolutely terrible experience!”

I gave a PO Box mailing address and Speedo sent via UPS. UPS doesn’t deliver to PO Box. This is. Second order in a year this has happened. I called the first time this happened. They appreciated my comments, but repeated same problem. It’s now 3 weeks after the order and numerous calls and was just given a refund. Ridiculous service!

Potentially the worst "customer service" I've experienced.

I started taking swimming seriously for the past year and Speedo is the brand that I use for swimsuits.
I've always ordered from 3rd parties in Amazon so I hadn't had the misfortune to deal with their poor customer service.
I'm well aware that the sizing of the swimsuits isn't very inclusive (I'm fairly fit and wouldn't say I'm overweight, but still wear one of their biggest sizes).
I saw online that there was a sale on Speedo's website and fell for it.

I ordered a swimsuit in the same size I have my other 4 Speedo's swimsuits.
I received it, tried it and felt loose, still I was dumb enough to give it a try in the water. It just didn't fit, sizing was completely off compared to my other suits.
I reached out to customer service and again, I was dumb enough to be completely honest and said I used the swimsuit once. I wanted an exchange because I liked the swimsuit but not the sizing; but the website only allows for returns, so that's why I tried using customer service.

Right away I was told I wasn't getting a refund because I had used it. I understand the policies, I understand that they don't do refunds on used swimsuits; what was surprising was the complete lack of professionalism and not even trying to offer a solution, like not a refund but a slight discount to purchase the right size. Nothing.

I kept trying, but unfortunately every time I'd send a message, a different person would reply, every single one of them worse than the previous one.

Here's where it gets weird. I received on my email a QR code to do the return (I initially had tried after my conversation to get it, but the website wouldn't allow me). So I took the QR code, went to USPS and did the return. I informed through the chain of messages to customer service about this, to which they responded "we're not going to refund you, we'll just send you back the swimsuit".
This is when I decided to file a claim with my bank, it didn't make sense to send back a swimsuit that I had payed for, without potentially getting my money nor the swimsuit back.

They kept repeating they wouldn't give me my money back.
Then I receive an email "we've received your return, you'll get your refund in 3-5 days".

What was the point of making it literally impossible to communicate, made me regret ever getting a swimsuit from Speedo again; just to end up doing the easiest thing that was to just refund me?

Spare yourself from buying directly from their website, no matter how good the deal is; it's not worth it.

I'd give zero stars if that were an option. So, as an update to anyone following this, someone called Kayleigh from Speedo responded to my first review 6 days ago, asking for further details. I promptly sent copies of my proof of return receipts, and a copy of PUDO's confirmation of delivery to their warehouse. Has this issue been resolved? Have I been refunded? Nope. I have had exactly zero communication from Kayleigh since the day she asked for further details. I have left comments on Speedo's insta page but they didn't respond to any of them (unless deleting my comments is considered a response). Doesn't matter. I said what I said. And I will say it again. Someone get me a loudspeaker.

Package was marked as delivered but never arrived. Reached out to customer support, and they told me to fill out a form to open an investigation with the courier/police and someone from Speedo would get back to me about updates and a reshipment (as it's not their policy to provide a refund). Days and days go by of emailing with support, where they just keep transferring me to someone who says someone else will reach out to me, but they never do. Package was marked as "delivered" on the 4th but here I am 9 days later with no updates while they hold on to my money, as all of the representatives from different departments who were supposed to reach out to me never have. If they weren't such a big name, I'd assume this to be a scam, but maybe they just have the worst policies and "support" ever.

I love Speedo suits and products but the return process is chaotic and unresponsive. Items being returned to the West Chester, OH warehouse are not being processed efficiently, if at all. When you call the customer service number to ask about your refund, you get a courteous person who sends inquiry tickets up the line to management and then nothing happens. No email response to the ticket. I made a large order and returned most of it untouched in the box it came in. I used the Speedo-issued mailing label and got a receipt from the post office. After many calls, Speedo acknowledged receiving the package in their warehouse 5 days after I dropped it at my post office. They could also see in their system what I returned. It has now been FOUR weeks and I have not gotten a refund and no one can explain why. I would NEVER order directly from Speedo again!

This purchase was to replace a defective suit that was purchased almost a year ago from Metro Swim Shop. When the suit tore after one session, Metro and Speedo played pass the buck and neither would replace the defective suit. Finally Speedo agreed to give us a credit on their website to "allow" us to purchase a replacement suit. This was a crappy experience all around and Metro Swim should not be allowed to sell Speedo suits if Speedo is not going to honor their warantee. Plus, when Speedo sent me a link to complete this survey, it was broken too!

I am really disappointed in the last Speedo suit I got. I bought it in September 2023. I do aqua fitness twice weekly. It’s now January 19, 2024, and the suit has disintegrated, four months after purchase. My last Speedo lasted well over a year. Is that all I can expect from now on? Debby Kirk

I like the quality of speedo bit decent bathing caps bought are too small/tight