Sparesbox Arvostelua 7 729

AVOID AT ALL COSTS

I was unfortunate enough to make a purchase through this joke of a store over a month ago, now let me take you through the wonderfully horrible experience I enjoyed and the mess I will now need to clean up.

I originally came across sparesbox when I was ready to change my brake pads and put some new discs on my car, so I added my car and filtered through the products, I was careful to ensure I purchased in stock items that were clearly labeled on the store as compatible (my first mistake).

I completed the transaction and received confirmation that my order was received and I should expect my items in 5-8 business days. After nearly two weeks I got a shipping notification and I got a package a few days later with just the front discs. I queried this and was told sorry the back discs are on back order and we weren't sure if you wanted us to send the pads yet. This was baffling given they decided to send one set of Discs but not the pads.

Anyway about a week later I get the pads and thought to myself I may as well change the front discs and pads while I wait for the rear discs. This is when I noticed the pads were wrong, so I did some background research and found out that the model number is listed as not compatible on every other site other than sparesbox.

Annoyed but understanding mistakes happen I emails the support team on my previous email thread and asked for this to be resolved. It has now been over a week and no reply, so I email again and got a "This message is undeliverable as the recipients inbox is full".

Additionally we are now well past a week after the rear discs were meant to be back in stock and shipped. They haven't replied to any of my previous emails and now I cant even send a follow up email.

It has nearly been 6 weeks since I first placed my order, and so far I have successfully receive front discs, rear pads, and an incorrect set of front pads.

I can't being to explain how much I regret ordering through this sorry excuse for a functional business, and I implore anyone reading reviews to consider if they should buy from Sparesbox to immediately close the tab and buy from anyone else, hell even eBay would probably be a better option that this 'store'.

Bad to worse; never again.
After a bad experience last year decided to give Sparesbox one more try as in past years used to be very good. OMG what a mistake. Ordered 10 days ago. One component of three in the order arrived today. No communication on why only part order and where is the rest. No contact number that answers. Live chat unavailable, email contact form unanswered and tracking doesn’t work; still says the whole consignment is yet to be allocated a number. HELLO I received part of it today. Wow what a way to run a business.

Always have everything I've been after! Smooth and easy transactions, and always really quick postage regardless of the size of my order!

Like all the other recent posts I’m stuck awaiting delivery for parts that were in stock and have no means of contacting customer support. Does anyone have a direct phone contact or email address the one listed on the website appears to be crashed or full of other customer complaints

Very disappointed as they use to be quite good.

The Product was really well made and a good price.

The EVC was recommended by Sparesbox being a reliable company supplying quality product and Technical advise at a compeditive price in a reasonable time.

this is my go to for all parts now, prices great and delivery fast ,thanks very much

I am currently in the middle of dealing with the support team and it is a massive struggle. I am unable to email back after attempting several times I finally got my first reply back. Today I got a reply and it did not acknowledge anything that had been said in previous emails including the fact that one of my items was unavailable, which I had to ask to find out. In this reply it just said that my order would be shipped soon. And now I feel like my money and time is just being pissed about.

Took to long in store to be sent.... ordered things from different company's who done there best to achieve good customer service and there things were sent within a few days....in total I had another 3 things sent a week after ordering from you and they all arrived earlier....not good enough sorry

Excellent product, all good. Sometimes more detail in descriptions & technical details about items could really help out.

Price, communication, and delivery time were all excellent

Great product, great brand, the rear shocks for my Ford Falcon sedan have an amazing ride and feel.

all orders take to long to send like to order today and be send next working day

Item just as described and is a direct replacement that works well

Edit: Wrong product appears to be an issue with the parts register and not this company.

I've been provided a phone apology and refund. As such rating has been amended from 1 to 3 stars.
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Wrong Product.
I purchased parts for my car based on the website advice which indicated they were the correct part for my vehicle. My mechanic advised they are not the correct size.

Non existent after sales service.
I've tried to contact Sparesbox via email, online form, phone and chat with no success. The email and online form received no reply. Phone uses the excuse they can't answer the phone because of COVID, that's hardly a valid excuse, ever other business can still answer phones. The phone also says to use the online chat, however the online chat always says "Sorry, we are not online at the moment".

I'm shocked and disappointed in this company.

I ordered some Eibach suspension springs on 4th March, there was a notice that it could be delayed and may take 15-30 business days before being shipped. But I wasn't in any great hurry, and the price was discounted (lowest I could find online) with free shipping. Only afterwards did I decide to look at reviews for Sparesbox... many many 1 stars, orders taking forever or eventually refunded, been given the wrong item etc. I was a bit concerned, maybe I should've ordered from another supplier?

To my surprise and delight, I got an email on the 10th March (6 days later) that my order had been shipped. I was expecting at least a month based on the reviews. Sure enough, I picked it up from the post office a couple of days ago. The correct item had been shipped exactly as ordered, packaging a little worse for wear but no damage to the item.

So I'm guessing they already had my item in stock and wasn't back-ordered, which seems to be the main issue with delays. My experience was surprisingly good, no complaints with the delivery time and discounted price.

Ordered a tool trolley over 5 weeks ago and for over a month it has been "being prepared for shipment". I contacted the only customer service option they have and was told "I can confirm that your ordered items are now fully reserved for you at our warehouse, and we expect your order to be packed and prepared for dispatch shortly."
This was 10 days ago and it still says "being prepared for shipment"...
Last time I ordered through these muppets they took 8 weeks to deliver me brake rotors and claimed they werent in stock, despite advertising them as being in stock throughout the entire 8 weeks.

Dont bother with Sparesbox ever.... ever!

EDIT: Now over 9 weeks and still "being prepared for shipment" after being told it was ready to be sent...

I purchased a starter motor for my car which their site would fit. It has completely different mountings. I have tried to phone but they do not answer I have also sent emails with no response. It seems like a lot of people are in the same situation. If I don't get a response I will go to their warehouse and demand a refund.