All through our two year contract with a couple of different clients with Spacer and Parkhound in the CBD of Sydney Sarah and other team members always made sure my questions were answered. Even if... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Sarah has been exceptional in assisting us with the management of our storage and parking rentals. She is always responsive, proactive, and professional, making the entire process seamless and stres... Näytä lisää
Yritys on vastannut
Place was double booked so it was on me to cancel. Trying to call support for so long but nobody answers. Starting to feel like a scam. Edit: Can confirm they processed their refund. Not a scam, ju... Näytä lisää
Yritys on vastannut
Finding the exact area (even in the building I live) was great! The website was easy to use and sent me reminders and notifications through email promptly when responses had been sent and next steps t... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Spacer.com.au
Yrityksen kirjoittama
Spacer.com.au is Australia’s Premier Peer-to-Peer Marketplace for Self Storage, linking Hosts (people WITH space) with Renters (people WHO NEED space).
Founded in 2015, the business provides an efficient and more cost effective self-storage solution for your boat, car, caravan, furniture and household goods, in a secure environment for all users. Spacer is proud to be a part of the growing sharing economy.
Money Back Guarantee
A little peace of mind
If you make a booking through Spacer, you are protected by our money back guarantee. For all our valued Spacer Renters, you will be reimbursed in full if:
- The issue is raised within 24 hours of the booking confirmation, and
- The space is unavailable at the date and time of your agreement, or
- There is a significant error in address or description of space, or
- Your vehicle cannot fit in the space
Please note:
- Removalist fees, alternative parking or transport costs, towing charges and any fines are not included as part of the money back guarantee
- Issues not included above, including change of mind, are not covered by our money back guarantee
- Your issue will be confirmed with the Host
Yhteystiedot
Level 3, 55 Pyrmont Bridge Rd, 2009, Pyrmont, Australia
- 1300 500 538
- support@spacer.com.au
- spacer.com.au
4,5
Erinomainen
608 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Spacer.com.au
Thanks for reaching out. To assist you, please email us at support@spacer.com.au with your registered Spacer phone number or email so we can locate your booking. You can also call our support team at 1300 500 538.
Spacer and Parkhound are doing a great job at utilising our urban space more efficiently
Spacer and Parkhound are doing a great job with customer service. CJ helped me work through some profiling issues and was super responsive (thanks again!).
14. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Spacer.com.au
Thanks so much for your kind words! We're thrilled to hear that Spacer and Parkhound are making a positive impact on urban space and customer service. Big kudos to CJ for the stellar support—I'll be sure to pass on your thanks! We're always here to help.
Quick responses
Quick responses, good customer service and good availability of spaces close by.
5. elokuuta 2025
Vastaus yritykseltä Spacer.com.au
Thank you for your feedback! We're glad to hear you had a great experience with quick responses, helpful customer service, and convenient space availability. We’re always here to make parking easy and stress-free—just let us know if you need anything else!
First booking got cancelled however…
First booking got cancelled however customer service CJ reached out to recommend other spaces that are available. It helped me secure a parking which was really helpful. Really appreciate how prompt responses were when I sent an email to CJ. Overall a great experience!
30. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Spacer.com.au
Thank you so much for your kind feedback! We're sorry to hear your first booking was cancelled, but we're thrilled CJ was able to step in and help you find a new space quickly. It’s great to know their prompt responses and support made the experience smooth and positive for you. We’ll be sure to pass your lovely words on to CJ—they’ll be so glad to hear it! If you ever need assistance again, we’re always here to help.
Fast and easy to use
7. elokuuta 2025
Vastaus yritykseltä Spacer.com.au
Thanks for the great feedback! We're glad you found Spacer fast and easy to use. If there's anything else we can do to make your experience even better, just let us know!
Top rate support from Spacer.com.au
Although I couldn’t find a solution to my space requirement on this occasion, I have to say that support from Spacer was exceptional. Clarisse was my point of contact and she simply could not have been more helpful in trying to provide a solution to my space problem. I will definitely come back to Spacer.com in the future.
25. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Spacer.com.au
Thank you so much for your kind words! We're thrilled to hear that Clarisse provided exceptional support, even if we couldn’t meet your space needs this time. We truly appreciate your feedback and look forward to welcoming you back to Spacer.com.au in the future. Don’t hesitate to reach out whenever you're ready—we’re here to help!
I received excellent and prompt…
I received excellent and prompt response from host and Spacer.com. My issue was quickly rectified even after hours. I was the cause of the issue, if I had only read ad properly. 😁
28. heinäkuuta 2025
Vastaus yritykseltä Spacer.com.au
Thank you for your lovely feedback!
We’re so glad to hear you received excellent and prompt support from both your host and Spacer—even after hours. We're happy we could help get things sorted quickly.
Thanks again for sharing your experience, and we’re always here if you need anything.
Cancellation of my booking within the 24 hour period
Cancellation of my booking within the 24-hour change of mind was initially rejected, but eventually resolved, and a full refund was issued. Thank you Sarah for sorting this out.
Jill
20. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Spacer.com.au
Thanks for the feedback! I'm glad to hear it was resolved and that Sarah was able to assist. If you ever need help again, we're here for you.
Beware
You unfortunately are unimpressive, some would in fact say that you are rip off merchants. Customers should be aware. There is no provision for customers to Accept the offer of a booking once an Application has been made, so it is all one way traffic as you already have the credit card details required to make an Application and ii) If Spacer provides a cancellation period, please adhere to it and not make it impossible to cancel within the Money Back Guarantee Period by blocking the calendar and making the Chat unhelpful.
19. heinäkuuta 2025
Vastaus yritykseltä Spacer.com.au
Thank you for sharing your concerns—we genuinely regret that your experience didn’t meet expectations. We understand your frustration regarding the booking and cancellation process. While we aim to keep the system transparent and user-friendly, the calendar was blocked at the time you triggered the cancellation because the system automatically identified that your request fell outside the Money Back Guarantee policy. We absolutely want to honor the Money Back Guarantee wherever applicable.
Account closed without explanation
I went to create an ad to lease some spare space, but, my ad was cancelled and my account was closed without an explanation. When I called Sapcer.com.au customer service I was told on the phone "it was a business decision" I asked for a further explanation on what that meant and if I breached their Terms and conditions, however, the customer service representative wasn't able to provide me with any explanation and repeated "it was a business decision". Don't waste your time with Spacer.com.au
19. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Spacer.com.au
Thank you for reaching out. We’re genuinely sorry to hear about your experience. We understand how frustrating it can be to have your ad and account closed without a clear explanation. While some listing decisions are based on internal reviews for security and business policy purposes, we acknowledge that more transparency would have been helpful.
Please contact us at support@spacer.com.au with your contact information, and we’ll do our best to assist you further.
Thank you again for your feedback—it helps us improve.
5 Stars
The lady i spoke to on the phone was incredible! she stayed on the line until i had secured the spot and then called the owner to ensure that it was approved. Amazing service.
15. heinäkuuta 2025
Vastaus yritykseltä Spacer.com.au
We’re thrilled to hear our team went above and beyond to help secure your spot. That kind of dedication is what we aim for every day. Appreciate you sharing your experience—amazing customers like you make it all worth it!
false advert as wanted storage for a…
false advert as wanted storage for a caravan not a pallet in a warehouse unit
13. heinäkuuta 2025
Vastaus yritykseltä Spacer.com.au
We understand you were expecting caravan storage; however, the listing photo and description indicate warehouse pallet storage. As discussed with our Customer Success Team yesterday, your booking has been cancelled and a full refund processed. Please reach out if you have any questions or need further assistance.
So easy to use and book
7. heinäkuuta 2025
Vastaus yritykseltä Spacer.com.au
Awesome to hear! We designed it to be simple and hassle-free—glad it worked for you!
Vastaus yritykseltä Spacer.com.au
Thanks so much! We're happy to hear you had a smooth experience—don’t hesitate to reach out anytime!
Top Customer Service
Sarah was extremely helpful and prompt on response. Too efficient makes me felt like I was talking to an AI.
3. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Spacer.com.au
Thanks so much for the kind words! Sarah will love hearing this. We’ll take 'too efficient' as the highest compliment—though we promise she’s not an AI (just really good at what she does!). Let us know if you need anything else!
Great app to find parking. Highly recommend
Thank you Sarah from Spacer customer service support for your assistance. I was able to find a parking space near my work. It was so easy to arrange via the app.
20. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Spacer.com.au
Thanks so much for the kind words! We're thrilled you had a great experience using the app. We'll be sure to pass your thanks along to Sarah—she’ll be delighted to hear it.
Awesome Customer Service Thanks CJ
25. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Spacer.com.au
Thanks for your positive feedback! We truly appreciate you recognizing CJ’s excellent service—we’ll be sure to pass it along!
Good customer support
Had some issues with my first booking and customer support got it sorted out promptly
Rather satisfied
Thank you
14. kesäkuuta 2025
Vastaus yritykseltä Spacer.com.au
Thank you for your kind words! We're glad to hear our support team was able to assist you promptly. If you ever need anything else, don’t hesitate to reach out. We’re always here to help!
Customer Service was very professional…
Customer Service was very professional and Clarisse did an excellent job.
29. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Spacer.com.au
Thank you for your kind words! We're glad to hear that you had a great experience, and we truly appreciate your recognition of Clarisse's excellent service. We'll be sure to share your feedback with her!
Vastaus yritykseltä Spacer.com.au
Great to hear the process was simple and efficient for you! Thanks for sharing your feedback.
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