Souq.com Arvostelua 211

I would have given it 5 starts for the fast delivery and easy exchange/return service, but I have to take out 2 stars for all the "Your Opinion matters!" emails they keep sending, and the worst part is that when I want to write a review it never gets published because I mention both the pros and cons of the item, as a customer I have to be honest but I don't think honest feedback really matters in souq.com; sometimes the picture doesn't match the product or the description is wrong, or the dimentions are missing or not specified ( inch or cm), if they allow reviews to mention this stuff to the seller (or their superstore) it would save the customers and souq team a lot of time and effort returning items because they are not what the customer needs, as one customer I had to return the same item 5 times because each seller would either send me a complete different color than the one in the picture or description, the courier had to pick up my item 5 times, so if they allowed people to write a good review it would help us avoid all that headache.

I really wish souq.com could be more strict with sellers as well as their superstore about what they are listing and how is it described, and I can understand it is impossible for them to track all that, and that is when honest customer feedback is actually needed.

I really hope they will deal with that issue soon because I enjoy shopping at souq.com but I believe good customer service is key for a good shopping experience which keeps customers satisfied, and I think a customer who cares enough should always express their honest opinion.

Good service, fast delivery

hello,

I informed Souq that i will be out of the country and wanted to reschedule an appointment for the delivery. They haven't taken into account the delivery time and day change and kept calling me when i was out of the country.

Yesterday i called for a delivery on the 14th. Today they said that the parcel cannot be shipped after wasting my morning waiting for them.

Souq and Qexpress are just a joke and i am not planning to buy anything on this website anymore.

i purchase a mobile worth 190 SR, but during delivery day they inform me that the price of mobile is totally wrong, and they will not deliver the item. This is not acceptable this is clearly violating my rights as a online buyer, putting wrong price in the items is not my mistake they should be more vigilant , Souq should be responsible for this error , I'm so disappointed with there service.

I am surprised how Amazon, the most successful online shopping in the world to be a partner with Souq.com? Does Amazon have minimum qualifications standards to apply before they partner with such companies?

Impossible to return a product
Wrong product advertizing
Wrong or poor product description
Inaccurate deliveries
They refuse to publish poor reviews for any product and send a feedback that your review is a complaint not a review. I wrote a poor review about what is assumed a brand Black & Decker sprinkler which was a poor quality and broke after the first use and they replied this is a complaint not a review; how on earth can you let buyers be aware of a bad product? same has occurred with other products. Obviously
they do partner with their merchandise sellers rather than their customer!

I had my trust in them for being an Amazon company but in fact they are a disgrace to Amazon; NO MORE BUSINESS !!

Poorly made items than would be illegal to sell outside of Europe or the US

Items sold are not as described on many occasions, customer service takes at leat 5-7 days to respond and you will need to wait up 2 weeks if all goes well to receive a refund.

Amazon and souq cannot simply deny any accountability as we are seeking their store for their supposidly trusted brand and descriptions which they should moderate.

I intend to file a formal complaint with my local ccustomer consumer authority - as people should not risk their lives nor income with a firm that will not protect them against such risks

Its been 10 days i am calling Souq.com call center. They are still thinking its a joke. My delivery was supposed to be 27th May Max. But i called them around 3-4 times. It seems call center people are only trained to say "We will update you soon" nothing more they know. Such a non professional attitude. Everytime i call they promise for a call back and resolve, but unfortunately they are really failed to even call back and update. Such a poor service !!!

I cannot imagine Amazon Name with souq.com with this bad service.

If souq.com cannot do a profeesional Job, they should remove all the fake specs items they cannot deliver as per promises made to them. I got to know the procedure to complain to Dubai Economic Dept. About all this. And i will do the needful by tmrw morning. Better to complain instead of wasting time. souq.com is not even bothered about these issues. Its not about money or things, its about wasting time always and play with people by making False Promises. Os there anyone who can compensate the time wasted ???

Extremely Bad Service !

bought an ipod brand new , gift for son s birthday.
find out that the battery is draining fast , sent them an inquiry to replace it at the same time of giving back the defectuous one.
of course not possible. i asked than for a return and refund.
they took it for 20days , repaired it and they sent it back.
of course i rejected receiving it , following up almost every two days with customer service.
case ongoing , will update you soon....

I still to this day do not understand why Amazon bought this company. Customer service is so poor it sets a new record. No response at all to complaints. Go and check out noon. Much better customer experience!

Even 1 star is being generous...
Souq.com have a courier company called Wing..which are absolutely useless.
I paid for same day delivery.. Delivery was promised between 7pm and 11pm.. 11.15pm still no delivery..
Calling all contact numbers and surprise surprise no answer.
Next day I go through delivery tracking and was amazed to see that they tried to deliver my item at 2am!! Who / What company delivers at this hour...
I then contact courier who is illiterate and rude and says that it is his day off and will not deliver today...
After that I try to call him back, try to call Wing ... and funny enough all numbers are switched off...
I eventually get through to Souq.com who try to be helpful but are not.. just full of excuses.
Why do Souq.com sub contract out courier services who can't be trusted..
Absolutely disgusted with service.
DO NOT USE THEM

Appalling customer service. So bad you cant believe it could be true. You cant even email to complain. Waiting for weeks for refund after they took money for a item not in stock. They wont listen.

We ordered osocozy Unbleached prefolds with Souq.com two months ago and they never arrived. Not 1 member of staff could tell me where they were or whether they were going to arrive. I tried to cancel the product-to no avail. I called every day for 3 weeks to be told the same thing. We STILL have no refund and no product-two months later. It is the worst service I have ever experienced.

Souq's Delivery service is the best example for worst customer satisfaction. They don't look into the delivery instructions, they work the way they want to work.

I have instructed Souq to deliver items on working days before 5 PM as the delivery address is my office location. This is the 3rd time the delivery guy called me for 6PM for the delivery. If you reschedule the delivery and call them the next day for follow up they simply blame you for the failed delivery attempt.

**Never buy from Souq.com* Lesson learnt the hard way! Item bought was advertised as new! Did not turn on, returned an its been over 10 days with no feed back on replacement item or refund. Utter disappointment, company run by amazon you would expect for better service. Item bought Microsoft Surface tab at a premium price, does not turn on. Mediocre customer service, cafeteria has better customer service. Called over 3 times but no valid solution was provided. Order ID: #1027514593878

They will not delete your personal information after signing up. You will only be deactivated.

If you create an account with this company, Your information will be owned by them; they refused to delete my account and so hold my personal details against my own will.

Sorley disappointed to see amazon endorsing this company and have emailed their customer services about it.

Honest reviews are not allowed on Souq, Souq will always remove any 4 star or below review (with text) and flag it as a complaint. The results? Wrong phone case color, broken maginifer lamp (by design), Chinese fake Arduino advertised as original burned my laptop on external power, couldn't warn people with a review. Be careful with shipping, always use pickup location, never delivery to house as the delivery drivers are tourists, let alone the absence use of a GPS.

Tee website and mobile app are great.

Stick to items fulfilled by Souq.com other wise it is a bit hot and miss.
Check also warranty for electronics as a lot don't come with any warranty.
Refund process works well.

Still the best e-commerce website in UAE.

i order minimum 1 time every week.

delivery is fast.
no problems in returns.
i buy fullfilled items and its original guaranteed.

thanks SOUQ

Hello Tibin,
Unfortunately, the product review you wrote on "Apple iPhone 6 with FaceTime - 64GB, 4G LTE, Silver" has not been published for the following reason:

You wrote a complaint instead of writing a product review. Please use the Contact Us page to file the complaint.
The iphone had complaints from the second day and they were not publishing my review,

Its probably the most slowest ecommerce site on the planet!