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3,2
19 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Really happy with the Loop so far. Take a few sessions to see results but after 4 weeks the difference is noticeable. Hair is coming back much finer on my legs. Delivery was quick.
I am not a customer of Solippy.com. I am the owner of So Lippy™ (solippy.co.uk), a long‑established UK beauty retailer trading since 2004. I am posting this review to clarify that my business has no connection with Solippy.com or any similarly named websites.
Over recent weeks I have received a high volume of misdirected customer enquiries intended for Solippy.com, including reports of non‑delivery, incorrect items, refund difficulties and customers being unable to reach the seller. Several customers have also reported receiving Lindywel‑branded devices instead of the items they believed they ordered.
Customers contacting me have reported that the telephone number on the Solippy.com website routes to a New Mexico voicemail, and that no UK contact number is provided. This may be contributing to the difficulty customers are having reaching the correct retailer.
Public domain records show that the Solippy.com website appears to have been created recently, which does not align with some customer reports of long‑term trading or high order volumes.
I am now receiving multiple misdirected enquiries per day, including from non‑UK customers, which indicates the confusion is widespread. Due to the volume of misdirected complaints and the impact on my business, I have reported the matter to the relevant platforms so affected customers can receive appropriate support from the correct retailer.
Produit correct, je suis encore en phase de traitement donc difficile de Donner un avis définitif. Ce que je peux dire c'est que l'utilisation est simple et que je n'ai eu aucun problème de peau jusqu'ici. À voir sur la durée.
Pretty happy with it so far. Shipping took about 5 days which was fine. The device feels solid. Still early days for me results-wise but skin feels smoother already. Will update in a few weeks.
So Lippy. I am so confused. Like many others it took a really long time to get my package when you state on your website 48H dispatch. It was more like a week and then I got a completely different product? What is Lindywel and why have I got that instead of what I purchased? Also your emails are in French not English, very hard to navigate a refund.
Vastaus yritykseltä Solippy
Hello Katelyn,
we’re sorry for the confusion and we understand why this felt frustrating, but there’s a misunderstanding around dispatch vs delivery and also around branding. On our website we state dispatch within a maximum of 48 hours, not delivery within 48 hours, and in your case you ordered on April 8 and your order was dispatched on April 9, so it left our warehouse within 24 hours and we did meet that commitment. For Australia, our delivery timeframe shown on our site is 5 to 9 business days after dispatch, and your parcel was dispatched on April 9 and delivered on April 14, which is 4 business days (Sunday isn’t counted), so it actually arrived faster than the estimated window.
About the “different product”, Lindywel and Solippy are the same company and the Lindywel Appy and the Solippy Loop are the exact same device, but the name and packaging can vary depending on the country of shipment due to trademark constraints in certain regions where brand names are already registered.
Regarding the emails being in French, these are automated tracking/status emails that are translated automatically, and sometimes there can be technical translation glitches — thank you for flagging this, we’re escalating it to our technical team. If you contact our customer service via our website or by email at support@solippy.com
, you will receive a reply from our support team in your language.
Finally, we feel the rating is quite severe given that this is a misunderstanding rather than an issue with the product’s effectiveness itself, and we would really appreciate feedback after you’ve had time to use it.
John Edgar
Customer Experience Manager, Solippy
This is the best ipl device ever.
I made an order on 9th April, got a dispatch email on the 10th April. I was provided with a tracking number which is invalid on the royal mail track and trace. When contacting customer service I was sent a reply which read
"Your order has been successfully shipped but a logistical delay beyond our control has affected the delivery process." What does that even mean! They couldn't provide me with any other tracking number even though they somehow was able to see there is a logistical delay? I am very disappointed and have no idea when I will get my order which is SOL115241. Stay clear of this company as I am thinking its all a scam!
Vastaus yritykseltä Solippy
Hello Anna
, we’re really sorry for the worry this has caused, but we want to reassure you straight away: this is not a scam. We’ve been operating for years and we have hundreds of thousands of customers worldwide, and we can see your order SOL115241 clearly in our system. You placed the order on April 9 and received the dispatch email on April 10, which means it left our warehouse within the announced timeframe.
Regarding the Royal Mail tracking: when a number appears “invalid” on Royal Mail, it usually means the parcel is still at the first-carrier stage or in the handover phase before Royal Mail has scanned it into their network. Royal Mail only recognises the tracking once their first scan happens, and until that scan is done, the tracking can look like it doesn’t exist even though the parcel is already moving.
At the moment, we’re also experiencing a broader issue affecting some UK-bound shipments specifically at the local drop-off/handover step, which can delay the first visible scans. Our logistics and technical teams are actively working on it and we expect this to be resolved within the next hours. Importantly, this issue is currently limited to the UK route — shipments to other countries are not affected.
We sincerely apologise for the confusion and the lack of clarity you received. We are escalating SOL115241 with the carriers to obtain the next scan and a clearer delivery update, and we will keep you informed as soon as we have confirmation.
John Edgar
Customer Experience Manager, Solippy
I ordered an IPL device last Friday with the claim that it would be delivered in 48 hours. According to the post office app, it is still at the stage of label creation indicating that they’ve not actually sent the item. I contacted customer service only to be told that it’s a logistical issue which is not their issue. I don’t believe this. No attempt to solve my issue and the app is still saying label creation. It looks as though this company have taken my money and have not shipped the item, either that or they have lied about their delivery timings. Either way I’m extremely disappointed and won’t be using them ever again.
Vastaus yritykseltä Solippy
Hello,
we’re truly sorry for the frustration this has caused and we understand why seeing “label created” can feel worrying, but we want to reassure you that we do not take payment without shipping orders, and we have hundreds of thousands of customers worldwide who receive their devices.
There is also an important clarification about timing: we do not claim “delivered in 48 hours”, we state that we dispatch/ship within 48 hours, meaning the label is created and the parcel leaves our warehouse within that time. The delivery time is separate and is clearly indicated on our website in the dropdown “What are your shipping times”; for the UK, the delivery time we announce is 4 to 8 business days after dispatch.
Regarding the wording you were given, when support says it’s “not our issue”, what they mean (and how it should have been explained) is that once the parcel has been dispatched and handed to the carrier, the tracking scans and last-mile movement are handled by the carrier, in your case Royal Mail, which is why updates can sometimes lag behind even though the parcel is already in their network.
If you share your order number with us privately via Trustpilot, we will check your shipment right away and give you a clear update on its status.
John Edgar
Customer Experience Manager, Solippy
Grosse arnaque.
¨Site ne répond pas au Chat
Numéro de téléphone invalide
Produit ne correspond pas à la commande
Produit LOOP commandé et reçu un LindyWel
Vastaus yritykseltä Solippy
Bonjour Nathalie,
Nous sommes désolés que cette expérience vous ait inquiétée et nous comprenons parfaitement votre réaction, mais nous tenons à vous rassurer, il ne s’agit pas d’une arnaque, vous avez bien reçu votre commande et la différence de nom vient d’une confusion liée au branding.
Concrètement, le Appy et le Loop sont le même appareil, issu de la même entreprise, avec les mêmes caractéristiques, mais selon le pays d’expédition le nom et le packaging peuvent varier pour des raisons de droits de marque, car certaines marques sont déjà déposées localement et nous devons nous adapter pour pouvoir livrer légalement.
Concernant le chat en ligne, il est bien actif et notre équipe vous répond du lundi au vendredi de 9h à 19h (heure française), et si vous nous contactez en dehors de ces horaires vous pouvez écrire à support@solippy.com
, nous répondons sous 48h.
Enfin, pour le numéro de téléphone, vous avez raison de le signaler, nous avons actuellement un léger souci technique sur cette ligne et notre équipe est déjà en train de le corriger.
Si vous le souhaitez, vous pouvez partager en privé votre numéro de commande et nous vérifierons votre dossier pour vous confirmer tous les détails.
John Edgar
Customer Experience Manager, Solippy
Notice how this is the only review of all the positive reviews. Said my order shipped two weeks ago, but due to "some logistical issues", the information has not updated. I called Royal Mail, and they have no record of the tracking number provided
Vastaus yritykseltä Solippy
Hello,
We understand why this looks concerning, but it doesn’t mean the order is fake or that Solippy is a scam.
Solippy has hundreds of thousands of satisfied customers, and a company running a scam wouldn’t be processing hundreds of thousands of orders — it would be shut down by payment platforms and providers very quickly. You can also see this directly from your order number, which reflects how many customers placed an order before you.
When a tracking number doesn’t show on Royal Mail, it’s often because the parcel is still with the initial carrier or on an route before it is handed over to Royal Mail for the final leg, or there is a delivery/tracking issue that needs a carrier update.
At the moment we can’t verify your specific order status from this review because we don’t have your full name or order number, and “Sarah S” isn’t enough to locate your customer file.
We’re going to contact you privately via Trustpilot now to request your order details so we can investigate immediately with the carrier and provide you with a clear delivery update.
In the meantime, you can also reach us via the live chat Monday to Friday from 9am to 7pm (French time), and outside of those hours you can email support@solippy.com
and we reply within 48 hours.
John Edgar
Customer Experience Manager, Solippy
Es ist ein großartiges Produkt, das funktioniert! Die Anwendung war sowohl schmerzfrei als auch zeitsparend.
In den ersten Wochen war ich skeptisch und dachte, dass es nicht wirkt. Alz ich jedoch geduldig bis Woche 7-8 und sogar bis Woche 9 weitermachte, bemerkte ich, dass mein Haarwuchs zurückging und in einigen Bereichen sogar ganz verschwand. Am Ende des beworbenen Zeitraums von 12 Wochen wurde ich nicht enttäuscht.
Meine Haut bleibt länger glatt, und an den meisten Stellen wächst gar nichts mehr nach, während es an manchen Stellen einfach länger dauert, bis die Haare wieder nachwachsen.
Ich kann dieses Produkt sehre empfehlen!
I honestly didn't think anything could work for me. I have super thick, coarse hair on my legs and hands - the kind that seems to grow back the next day after shaving. I was skeptical when I ordered the Loop by Solippy, but I was also desperate to stop dealing with razor burn, ingrown hairs, and the constant need to shave.
Also, even my sister has the same kind of hair as me and she had the chance to take full body laser treatment from a certified clinic. I have taken more time for writing this review as I wanted to compare with sister's results and also give some time to see to regrowth. Trust me, Loop is the best, this device gave me exact same results as a treatment for less prince.
I'm in love with this. This device is really a game changer. Definitely try this out!!
Total scam, I orderd a solippy loop and got a lindywel appy. This is a scanning compact, don't buy it!!!
Vastaus yritykseltä Solippy
Hello,
we’re sorry this surprised you, but it’s not a scam and you did receive the correct device, it’s the same product with different branding.
The Loop and the Appy are the exact same device from the same company; the name/packaging can change depending on the country of shipment because of trademark constraints in certain regions where brand names may already be registered.
If you share your order number privately, we can confirm your order details and reassure you fully, and our team is also available on live chat Monday to Friday from 9am to 7pm (French time), or by email at support@solippy.com (reply within 48 hours).
John Edgar
Customer Experience Manager, Solippy
Il servizio clienti è pessimo, capisco che siete un azienda non italiana, ma un numero verde con gente che parla italiano potete metterlo. Oltretutto ho scritto una mail al quali non hanno mai risposto. Io ho un problema e sono riuscita a mettermi in contatto con loro solo col sito. Dove tra l altro non mi sono stati d aiuto
Vastaus yritykseltä Solippy
Ciao,
Ci dispiace davvero per la tua esperienza negativa e prendiamo la tua segnalazione molto seriamente. Abbiamo preso nota del tuo messaggio e, grazie al nome del profilo con cui hai pubblicato la recensione, possiamo avviare un controllo interno per capire cosa è successo con la tua email e perché non hai ricevuto l’assistenza che ti aspettavi.
A nome del team Solippy ci scusiamo per il disagio, e ti chiediamo di contattarci di nuovo in privato con il numero d’ordine così possiamo riprendere il tuo caso subito e trovare una soluzione concreta.
John Edgar
Customer Experience Manager, Solippy
Zeer tevreden over het product. Tot nu toe 2 keer gebruikt zonder problemen.
Il loro prodotto mi piace molto e il servizio clienti é stato molto efficiente.
Very good customer service, helped with all questions I had, very efficient when getting emails sent to me.
Vielen Dank für Ihre Unterstützung und Hilfe.
Ich möchte mitteilen, dass meine Erfahrung mit Ihrem Kundenservice sehr gut war. Ihre Antworten waren klar, hilfreich und professionell, und ich schätze Ihre schnelle Bearbeitung meines Anliegens sehr.
Nochmals vielen Dank für Ihren hervorragenden Support.
First of all I love the packaging and presentation of the product, so feminine and I love the fact that even if it doesn't work out for you they return money back. For me, it actually worked, I've seen fantastic results, I haven't finished the 12 weeks but I've seen changes. My skin looks smoother than ever
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