I purchased a medium heated vest. It arrived quickly and on-time for my immediate need but didn’t fit. Customer service gave me options: Return at my cost, accept a discount to keep the product or... Näytä lisää
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I normally wear a 2XL so I ordered a 2XL vest. Too small. And the zipper is on the wrong side for a man's vest. I had to pay to return ship it.... since I ordered the vest & power module, I returne... Näytä lisää
Although I waited forever for my refund one call to Jermaine and he resolved my issue and processed my refund while we were on the phone! This was after waiting more than two months (which is why I ga... Näytä lisää
Yritys on vastannut
The vests sizing is out of whack and their unisex, so even an XS is too long. My husbands vest doesn’t show the blinking preheat that the directions indicate would take place. Doubt these will work a... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Welcome to Solana Gear, your premier destination for heated apparel and accessories designed to keep you warm and comfortable in every season. At Solana Gear, we specialize in high-quality heated vests, heated gloves, heated scarves, and even heated pillows, complemented by our range of thermal gloves. Our mission is to bring you warmth without compromising style or performance. We pride ourselves on delivering exceptional customer experiences, ensuring that each product not only meets but exceeds your expectations. From the materials we choose to the craftsmanship we deliver, every piece in our collection is a testament to our commitment to quality and affordability. Our innovative designs and reasonable pricing empower you to enjoy outdoor activities to the fullest, regardless of the weather. Experience the warmth from Solana Gear and discover a new level of comfort. Whether you’re embarking on an adventure or simply enjoying the great outdoors, let us be your trusted partner in warmth.
Yhteystiedot
651 N Broad St, Suite 201, 19709, Middletown, Yhdysvallat
- +1 (888) 306-7516
- support@solanagear.com
- solanagear.com
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I normally wear a 2XL with power module.....
I normally wear a 2XL so I ordered a 2XL vest. Too small. And the zipper is on the wrong side for a man's vest. I had to pay to return ship it.... since I ordered the vest & power module, I returned the whole thing. WRONG. Solana sent me the next size up and with NO power module. Now they want to charge me shipping to get another power module. POOR. Customer service was helpful but now not much. Bottom LINE : order from a good company with a good product. This is Neither....
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
DO NOT BUY FROM SOLANA GEAR
After dealing with this for nearly four months, it just keeps getting worse. I’ve attached the response they gave, that sounded so positive, as if they were finally going to take care of me. They say one thing in public but when I called it was the same dead end as before. Even though they admit it was their error, and they sent the wrong batteries, they don’t agree that they should take a return. It would be so easy for them to accommodate a customer. No chance to ever talk to anybody in management. They should be more proactive and call me and fix this.
Here’s what they wrote…
Hi Jimmy,
Thank you for taking the time to share your experience. We’re truly sorry for the frustration this situation has caused, especially given the timing around your Christmas gifts and the issues with receiving incorrect power packs. We completely understand how disappointing that must have been.
We also sincerely apologize for the back-and-forth communication and for you having to repeat information across multiple interactions. That’s not the seamless experience we aim to provide, and we understand how this added to your frustration. Your concerns regarding the return process and shipping costs are absolutely valid, and we appreciate you bringing them to our attention.
This is not the level of service we strive for, and we would genuinely like the opportunity to review your case more thoroughly. Please reach out to us directly at support
or +1 (888) 306-7516, and our team will work to provide a clearer and more satisfactory resolution.
Thank you again for your feedback.
Regards,
Solana Gear
17. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Solana Gear
Hi Jimmy,
Thank you for taking the time to share this detailed feedback. We’re truly sorry to hear that your experience has continued to be frustrating, especially after several months of trying to resolve the issue. We completely understand how disappointing it must feel when expectations are not met, particularly after being sent the incorrect batteries.
We also sincerely apologize for the inconsistency between what was communicated and your actual experience when reaching out. That’s not the level of service we aim to provide, and we understand how this has affected your trust in us. Your concerns about not being able to escalate the matter and speak with someone in management are absolutely valid.
We genuinely want to make this right and ensure your case is handled properly. Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and kindly reference your previous interactions so we can escalate this internally and work toward a more appropriate resolution.
Thank you again for your patience and for bringing this to our attention.
Regards,
Solana Gear
On 2/27/26 I purchase 2 heated vest
On 2/27/26 I purchase 2 heated vest. upon getting them the cord was not working. I called them back up and requested a return on both. I was give the address to send back. Oh, the expense of returning them was on me. I was never told to contact them back and give the tracking number. Once in seen it was received I let it be. I dont even know where I left it.
So its been weeks now and no refund. So I called them today. I was told I have to provide the track # otherwise no refund. because if you dont call them with it of which I never was told you just wont be refunded. so they will take away over $160.00 dollars from me. I ask the representative what can be done. he just continued to say I need to tracking # I send out. He said there's no way they can re-fund unless I have that tracking #. They are not notified or when they get the return. Nor do they added it to the account of purchase. Just horrible they have a very poor system of tracking returns . So bottom line if your returning dont forget to save and call them back up with tracking # what a poor system it's just a way they keep your money. I will never shop there again! they are stealing from folks horribly!!! do not shop with them the quality was poor for that reason I returned it!!!
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Solana Gear
Hi Ruth,
Thank you for taking the time to share your experience. We’re very sorry to hear about the frustration you’ve gone through with your return and refund.
We sincerely apologize if the return instructions were not clearly communicated, especially regarding the need to keep and share the tracking number. We understand how important that information is in situations like this, and we regret that this was not made clear to you at the time. Your feedback about our return process and tracking system is truly valuable, and we will be reviewing this internally to improve the experience for our customers.
We want to assure you that it is never our intention to make things difficult or to withhold refunds unfairly. We would really appreciate the opportunity to take a closer look at your case and see how we can assist further.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our team will do their best to help resolve this for you.
Thank you again for bringing this to our attention.
Regards,
Solana Gear
Although I waited forever for my refund…
Although I waited forever for my refund one call to Jermaine and he resolved my issue and processed my refund while we were on the phone! This was after waiting more than two months (which is why I gave 4 stars instead of 5 stars). He was terrific, looking up information i didn’t have with me which was a big help and he was very pleasant all the while he was helping me. He gets 5 stars ⭐️!
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Solana Gear
Hi Sophia,
Thank you for taking the time to share your experience with us. We’re truly sorry for the long wait you experienced with your refund—that’s certainly not the experience we aim to provide, and we understand how frustrating that must have been.
That said, we’re very glad to hear that Jermaine was able to step in and resolve everything quickly for you. We’ll be sure to pass along your kind words.
Your feedback means a lot to us, and we’re continuously working to improve our processes to ensure a smoother experience moving forward. Thank you again for your patience and for giving us the opportunity to make things right.
Best,
Solana Gear
Unisex product. Ask for actual measurements.
I purchased a medium heated vest. It arrived quickly and on-time for my immediate need but didn’t fit. Customer service gave me options: Return at my cost, accept a discount to keep the product or exchange for a smaller size. Jermaine sent me the actual sizing chart (chest, shoulders, length) which revealed very odd actual measurements relative to the general size description. The chest in the extra small is 39” which is generally classified as a men’s medium.
The battery is too bulky for my purpose.
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Solana Gear
Hi Dave,
Thank you for taking the time to share your detailed feedback. We’re sorry to hear that the fit and sizing did not meet your expectations, and we understand how frustrating it can be when the measurements don’t align with what you anticipated.
We’re glad Jermaine was able to provide more detailed sizing information, but we recognize that this should be clearer upfront to help avoid confusion. Your feedback on our sizing and the bulk of the battery is very valuable, and we’ll be sure to share this with our product team as we continue to improve.
If you’re open to it, we’d appreciate the opportunity to assist you further and explore a better solution. Please feel free to reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our team will be happy to help.
Regards,
Solana Gear
Very pleased with my vest purchase
Very pleased with my vest purchase. Had and issue with the battery but was quickly resolved and was very pleased with the support I received from the team at Solana ! Paul
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Solana Gear
Hi Sharon,
Thank you so much for taking the time to share your experience and for the wonderful review. We’re so glad to hear that you’re pleased with your vest and that the battery issue was resolved quickly.
It’s great to know our team was able to provide the support you needed. Your kind words truly mean a lot to us. We’ll be sure to share your feedback with the team.
Thank you again for choosing Solana Gear!
Best,
Solana Gear
Only lasted 8 weeks
First, they sent the wrong size. I finally received the correct size, no shipping fee. The vest only lasted 8 weeks. The battery works but the vest won't turn on anymore. I took very good care of it. Customer service told me that they cannot replace it because it was past the 30 day warranty. So, they made a product to last only 30 days. That's terrible.
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Solana Gear
Hi Donna,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience, especially after already dealing with a sizing issue and then having the vest stop working after only a short period of use. We completely understand how frustrating and disappointing that must feel.
We want to be clear that our products are not designed to last only 30 days, and we regret that this situation gave you that impression. While our warranty period is set at 30 days, we understand your concern given the circumstances and how the issue developed after limited use.
Your feedback is very important to us, and we would truly appreciate the opportunity to review your case again. Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516 so we can take a closer look and see if there’s anything further we can do to assist.
Thank you again for bringing this to our attention.
Regards,
Solana Gear
Broke after 4 months of limited use.
Love it while it worked. Stopped powering on after 4 months of limited use (twice/week indoors) and the company said, "we'll give you a 30% discount to buy another". Get the one from Costco instead!
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Solana Gear
Hi Brent,
Thank you for taking the time to share your feedback. We’re really sorry to hear that your vest stopped powering on after a few months of limited use, especially since you were enjoying it while it was working. We understand how frustrating that must have been.
We also apologize if the resolution offered did not meet your expectations. Our goal is always to provide fair and helpful support, and we’re sorry to hear this experience left you feeling disappointed.
Your feedback is important to us, and we’d appreciate the opportunity to review your case again to see if there’s anything further we can do. Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our team will be happy to take another look.
Regards,
Solana Gear
Absolutely the worst customer service I…
Absolutely the worst customer service I have experienced. I received the heated vest as a gift literally used it 2 times when it stopped working during the second time. Battery was fully charged and would not power. The vest was never abused and never washed. After contacting customer service was told to send a video with the invoice and they would review it. Finally after a month I contacted them back and was told it was out of the return status by a couple of months. The product failed and would only be used in cold weather so it is a built in scam. I highly do not recommend this company nor products as I am sure there are more reputable companies out there. R
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Solana Gear
Hi Ron,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience, especially since the vest was a gift and stopped working after only a couple of uses. We completely understand how frustrating that must have been, particularly when you were expecting reliable performance in cold weather.
We also apologize for the delay and confusion you experienced during the review process. Our team typically asks for a video and invoice so we can properly verify and diagnose issues, but we’re sorry to hear that the timeline left you feeling unsupported. That’s certainly not the experience we want for our customers.
Your concerns about the product and service are important to us, and we truly appreciate you bringing them to our attention. If you’re open to it, we would welcome the opportunity to review your case again and see if there is anything further we can do. Please feel free to reach out to us directly at support@solanagear.com
or +1 (888) 306-7516 so we can take another look.
Regards,
Solana Gear
If you have to return a product, even when they erred, you are stuck with the mailing cost.
I wish I had gone to Trust Pilot first for reviews on this company before I ordered. My philosphy about ordering from companies online is, the company/product are only as good as its worst review. In this case, I am giving the company and product the worst review I can.
I needed new winter gloves that would stand up to the Vermont winter cold. I found where this company was selling "thermal" gloves and put through an order. When I received the gloves, I couldn't believe how insubstantial they were. Also, I ordered XL gloves as I have a large hand. Not only were they insubstantial, they definitely were not XL gloves. They only came up to the heel of my hand. I contacted the company right away and also attached a picture showing that they were not XL-sized. I got the usual boilerplate apologies.
They offered me a 30% refund as long as I kept the gloves. When I said no, I want a full refund, they offered a 50% refund. As the gloves were absolutely no use to me, I requested the full refund.
I eventually received the refund but, of course, I was out the cost of shipping, even though they sent me the wrong size. If they won't make you whole, even though they made the mistake, they aren't worthy of any further business.
6. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Solana Gear
Hi Bill,
Thank you for taking the time to share such detailed feedback about your experience. We’re very sorry to hear that the gloves did not meet your expectations in terms of size and warmth, especially given the demanding Vermont winter conditions you were preparing for. We completely understand how disappointing that must have been.
We’re also sorry that the return process and shipping costs left you feeling dissatisfied. Our team aims to provide clear policies and fair resolutions, but we understand that in your case a full return was the only workable option.
Your comments regarding sizing, product expectations, and the return experience are important to us, and we will be sure to share them with our team as we continue working to improve both our products and our policies.
If you would be open to discussing your order further, we would still welcome the opportunity to review it again. Please feel free to reach out to us directly at support@solanagear.com
or +1 (888) 306-7516 so we can take a closer look.
Regards,
Solana Gear
Customer service above and beyond!
When speaking with Olna and Jermaine, all questions were answered, and exchange process made extremely easy!
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Solana Gear
Hi Seth,
Thank you so much for taking the time to share your experience and for the wonderful review. We’re delighted to hear that Olna and Jermaine were able to answer all your questions and make the exchange process easy for you.
Providing helpful and attentive customer service is very important to us, so we’re glad to know our team was able to go above and beyond. We’ll be sure to pass along your kind words to them.
Thank you again for choosing Solana Gear!
All the best,
Solana Gear
Solana vest suck
I bought three vest from them for Christmas. All three vest the zippers failed. I contacted the company and they told me there was nothing they could do because it was outside the 30 days . Well I bought these for Christmas gifts. I told him that I bought them for Christmas gifts. I didn’t think there was a problem getting a refund or a replacement I didn’t realize you only had 30 days. I explained to them the only reason I bought their vest was cause it was the only ones left at Christmas time. All the QUALITY heated vest were already sold out. So I turned around and bought vest to replace these from another company they offer one year warranty
10. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Solana Gear
Hi David,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the issues you experienced with the vests, especially since they were purchased as Christmas gifts. We understand how disappointing it must have been to have multiple zippers fail and then learn about the warranty timeframe afterward.
Our goal is always to be transparent about our policies, including the 30-day warranty period, but we certainly understand how the timing around holiday gifts can make situations like this frustrating. Your comments about the product quality and warranty expectations are important, and we will share them with our team as we continue working to improve both our products and customer experience.
If you’re open to it, we would still appreciate the opportunity to review your order and see if there is anything further we can do. Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516 so we can take a closer look.
Regards,
Solana Gear
Poor quality
Poor quality. I did get them to replace the batteries that would not hold a charge. They sent me a replacement vest since the one I purchased ended up getting a burn mark from the heating element. I messaged again because now the zipper broke and they told me I was outside of the 30 day warranty. I explained to them that this was the replacement vest that broke and they said too bad you are outside of the 30 day warranty. I would suggest you save your money and find a company that warrants their products longer than 30 days. I missed the warranty period in the fine print apparently.
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Solana Gear
Hi Dawn,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the issues you experienced with your vest and zipper, and we understand how frustrating that situation must feel—especially after already going through a replacement.
We do our best to assist customers when issues arise, which is why our team previously helped replace the batteries and vest when problems were identified. That said, we’re sorry the warranty timeline caused additional frustration. Our policies are intended to be transparent and consistent, but we never want customers to feel that their concerns are dismissed.
We truly appreciate you bringing this to our attention, and we’d be happy to review your case again to see if there is anything further we can do. Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our team will gladly take another look.
Regards,
Solana Gear
Solana Heated vest
The Solana Heated vest seems to be working okay but, I noticed that there are some small melt/heat marks on the outter surface like it got too hot and started to melt?
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Solana Gear
Hi John,
Thank you for taking the time to share your feedback. We’re glad to hear that the vest seems to be working well overall, but we’re sorry to hear about the heat marks you noticed on the outer surface. That’s certainly not something we want our customers to experience, and we understand why it would raise concern.
Your feedback is very important to us, and we’d appreciate the opportunity to look into this further. If you’re able, please reach out to our support team with a photo of the marks so we can review the issue and assist you appropriately.
Thank you again for bringing this to our attention and for choosing Solana Gear.
Regards,
Solana Gear
Grayson
Grayson was extremely professional and he was knowledgeable about the product. He is a keeper.
25. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Solana Gear
Hi Leon,
Thank you so much for taking the time to leave such a kind review. We’re thrilled to hear that Grayson was able to assist you and that his professionalism and product knowledge made a positive impression.
We’ll be sure to pass along your feedback to him. Our team works hard to provide helpful and knowledgeable service, so comments like yours truly mean a lot.
Thank you again for choosing Solana Gear!
Best,
Solana Gear
I didn’t even get to wear it
I didn’t even get to wear it. I charge the battery turned it on and put it in the heated vest to see how long, it didn’t even last 30 minutes before the battery shut off I would not recommend these vest. I bought two and I am stuck with them.
20. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Solana Gear
Hi Rens,
Thank you for taking the time to share your feedback. We’re very sorry to hear that the battery shut off so quickly. That’s certainly not the experience we want for any of our customers.
A fully charged battery should last significantly longer than 30 minutes under normal use, so what you described may indicate an issue with the battery or charger. We understand how frustrating it must feel to believe you’re stuck with two vests, and we’d truly like the opportunity to look into this and help resolve it.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your order and assist with troubleshooting or a replacement if needed.
Thank you for bringing this to our attention.
Regards,
Solana Gear
I purchased 5 vests
I purchased 5 vests, 1 for me and the others for family members. We love them. I did have a problem with a faulty battery that although was full charged, would not 'connect' to the vest. I called the company and I received a new battery within 3 days.
15. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Solana Gear
Hi DZ,
Thank you so much for taking the time to share your experience and for the wonderful review. We’re thrilled to hear that you and your family are enjoying the vests.
We’re also glad our team was able to quickly help resolve the issue with the battery and get a replacement out to you within a few days. Providing prompt support when something isn’t working as expected is very important to us.
Thanks again for your support and for choosing Solana Gear!
Best,
Solana Gear
My experience was terrific
My experience was terrific.
Best customer services. Very professional.
24. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Solana Gear
Hi Marie,
Thank you so much for taking the time to leave such a kind review. We’re delighted to hear that you had a terrific experience and found our customer service professional.
Providing helpful and attentive support is something we truly value, so your feedback means a lot to our team. We really appreciate you sharing your experience.
Thank you again for choosing Solana Gear!
All the best,
Solana Gear
Perfect customer service
I had an order with Solana that did not work (2 heated vests) and my experience with obtaining a full return could not have been more pleasant and expedient. The gentlemen responded the very next day and had a wonderful and cheerful attitude and processed my return on the very day they received the items in the mail. Couldn't ask for more. Thank you
24. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Solana Gear
Hi Mark,
Thank you so much for taking the time to share your experience and for the wonderful review. While we’re sorry the vests didn’t work out for you, we’re very glad to hear that the return process was smooth and handled promptly by our team.
Providing responsive and friendly support is very important to us, so it’s great to know that the communication and turnaround met your expectations. Your kind words truly mean a lot to our team.
Thank you again for your feedback and for giving Solana Gear the opportunity to assist you.
Best,
Solana Gear
I made an error with my order
I made an error with my order. They promptly answered my email. They were quick to correct the error. I was impressed. And delivery was prompt.
18. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Solana Gear
Hi Elizabeth,
Thank you so much for taking the time to share your experience and for the wonderful review. We’re glad to hear that our team was able to respond quickly and help correct the order error for you. Providing prompt and helpful support is something we always strive for.
It’s also great to know that your delivery arrived promptly. Feedback like yours truly means a lot to our team.
Thank you again for choosing Solana Gear!
All the best,
Solana Gear
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