sofabed.co.uk Arvostelua 475

Great great service from start to finish even gave us a courtesy call to ask if we would like to upgrade to a pocket sprung mattress free of charge as there was a promotion. Item delivered very impressed although colour was not quite as we expected however matches the decor and the product outweighs the colour.

The sofa bed was delivered in 3 weeks and 4 days, and it is very sturdy and nice. The customer support team- James to be exact- came back to me quick every time I needed an update, so it was a five start experience overall.
Now, there are place for improvements for sure, but my interactions with James was so good that it would cover all the shortcomings.
I needed the item ASAP so I have reached out before ordering and James said that they would try to deliver it in 2 weeks. After I put down the order and sent him the order number, he updated me that they don't have that specific fabric, so it would take more.
It would be best if I knew what fabrics are available to begin with, but since he immediately came back to me, I had the chance to change it if time was more important than the fabric.
Since we texted each other over WhatsApp, I could follow up with him asynchronously, which suits me most because usually I am in meetings and don't have time for phone calls.
The quality of both the bed and the sofa was really good. I bought the "Cheshire Double Box Bed" which is one of their best sellers. However, the top part is a bit heavy so if you buy it for an old guest, you'll need to set it up and back again yourself. I wish they could have made it a bit lighter or add a mechanism to help people with that, but other than that there is no complains. :)
The sofa bed is useful in more ways than what I expected and it was cozy to sleep on for my guests.

Great company . Beautiful quality sofa bed and have had guests on it all ready. It's a small double so only ideal for one adult or would be a tight squeeze. But it's gwat quality and fabric is lovely too.

Great service and the sofa was good quality. I have not tried the bed yet but I'm sure it will be fine.

Great quality sofa bed. The customer service staff were amazing when I asked for advice on the grey fabrics, sending me every grey they had! Delivery was prompt within the 3 week timeframe. Excellent service and quality - would recommend

Just received my sofa bed great quality and very well made and the 2 man delivery team were excellent as well from start to finish a very professional company offering a great product and a great service thank you

Well packaged, well delivered, excellent options BUT one of the detachable arms was badly milled on one of the four securing points so it’s holding on 3 (not a significant problem)
Next day James rang from Sofabed. Offered replacement arm but it’s ok so complimentary cushions: A1 service 👍

Good customer service, good communication.

The sofa bed was exactly as description and correct measurements as we had a very tight space to fit it in to, it was a perfect fit. My daughter has slept on it and informed us that it was a very comfortable nights sleep. It is beautifully crafted and looks like great quality and the price was great too. Would definitely recommend!

Beautiful quality, and arrived exactly on time. Looks great and very comfortable.

Great service from the start to the finished great product too

Love my new chaise longue sofabed. Unfortunately the mattress was missing when it was first delivered, but service was really helpful when I phoned to report this. One was delivered within a few days (only not the next day because of my availability). Have yet to use it as a bed!

Great service. Quality goods. Exactly as advertised. Very happy with purchase and will recommend to family and friends.

The sofabed arrived on time as promised, but the two gentlemen from the delivery company had no idea how to get it up the stairs. At least they had sufficient sense to realize that they did not have the competence to complete the job! But things were looking awkward at this point .... However, James from sofabed.co.uk responded quickly and then took the trouble to drive down from Cheshire to Leicestershire with his colleague Tim to make the move that same evening, after their working day! This level of customer care is just stunning! The sofabed (a Devon 2-seater) has excellent build quality and is certainly comfortable to sit on. I cannot recommend sofabed.co.uk highly enough; 5 stars just seems a paltry rating in this instance!

The reviews are true - strongly recommend this company and their products. I ordered the Helsinki Day bed in lavender last year and love it! I have had loads of comments from guests about how comfortable it is and love how it looks. It’s high quality and sturdy.

Not only that, the team went above and beyond for me. From answering my questions over the phone to making cushions in a specific shape for me to going out of their way to deliver and assemble up an incredibly steep flight of stairs after a long day!

We had a small problem with the fabric having sustained small piece of damage during delivery- this was listened to and problem solved very quickly. Delivery was as agreed/ timely. First class sofa- just what I needed. Also made in the UK.

I love my sofa bed ,easy to convert into a double bed and back again ,it is well made ,sturdy ,solid construction ,I upgraded to a spring mattress as I didn’t want sponge one ,it is very comfortable to sleep on ,and to sit on during the day ,I also added a footstool to match ,I love the colour I chose ,it is as described on the site ,reasonably priced and staff were very helpful when I rang to order ,measurements are as described as it needed to go into the only space I had ,nice sturdy feet ,and made in Britain 🇬🇧

Excellent service and product. Can't fault it or them.

Fantastic item.Well made.

Delivered promptly great service