Snozone Arvostelua 143

The booking process went smoothly, and the check in to the venue was fine, but the queue for getting the equipment was very long about 20+ mins wait, probably due to lack of staff. The instrctors are very good but our instructor failed to check who he had inhis group and my son ended up in the wrong group, and we were made to feel that it was our fault. It all got sorted out eventually but it was unnecessary stress. The cafe's food is not that great quality, the pizza was very greasy and over priced. The cafe staff vary in quality: some are super efficient, but some are slow and wait times can vary. Overall OK experience but I would think twice before booking again.

I paid for a six-hour lesson for my son on December 21. The lesson itself was very good, however the instructor ended it after only five hours. I raised this issue in person on the day, and when no one came back to me I emailed again on January 3, and again on January 31, and again on February 10 (when I copied in the MD too). Each time either no one has bothered to reply or the response has just been a holding message, or most recently I was offered a free hour-long lesson, which I turned down because it's a three-hour round trip for us. I guess I should not have been surprised that the MD, like his staff, didn't bother to respond. I was perfectly happy with the original lesson as far as it went but the customer service since has been nothing short of pathetic.
Addition: we have since come to an agreement to suit both parties.

Excellent day, first time ever doing snowboarding, really enjoyed it, good food too , Aaron beedle took his time with us , he’s excellent instructor highly recommended

Simon at Snozone Yorkshire (Xscape) was a top class instructor. Made way more progress in the lessons than expected. Give the man a pay rise

Such a great place to learn how to snowboard. I went to their Milton Keynes slope with my missus on Boxing Day 2022. Our instructor, Kade, is a legend - really attentive and he’s clearly got heaps of experience on the snow. It felt like we progressed really fast - definitely down to Kade’s tuition not our capabilities! Highly recommend and we’ll definitely be back, well worth the long drive.

Booked for 2 people snowboarding lessons level 1-2 was advised of there cancellation policies, however as we both work in the hospital we caught Covid I contacted them 48 hours before ( as soon as I had test results) and did not hear anything back, so I called and was told they would not move the booking and that we should attend or lose out when I made the point that they were putting staff and other members at risk if we attended I was told I don’t make the rules and then she hung up, honestly I’m speechless at the poor customer service and that they would rather put people at risk especially just before Christmas rather then move a booking!

Me and a mate booked the full days snowboarding tuition about a month ago.
We were impressed with the experience right from the start, our instructor (Ben) helped us understand everything and left us buzzing at the end of the day.
There was 4 people in our class in total and Ben would take the time to ensure everybody was learning together so nobody got left behind, while we all had some great laughs throughout the day.

I've just completed my conversion from skiing to snowboarding with the help of the team at SnoZone Milton Keynes and wanted to say a massive thank you to my three trainers - David, Rowan and Rachael - you're all stars.

I started with a full day-course with David and got to module 4 of 6, then followed up with a modules 4+5 3hr session with Rowan, and finished off with a final modules 5+6 3hr session with Rachael. Would highly recommend anyone looking to start out on the slopes start with a day course, get as far as you can, then do the combined sessions to polish off. You get a little booklet (remember to bring it between sessions!) to track your progress.

Well structured (though I was knackered by the end of the day course), expertly delivered and great fun to do. Thank you all again!

My husband and I had a private ski lesson with Annie today at Snozone, Breadhead. I've never skied before and my husband skied lots as a child so was just in need of a refresher - Annie was a fantastic teacher and kept us both safely on the move even though we are at very different competency levels. I had reservations whether it was for me but had a fantastic time and learned so much. Thank you Annie!

I have just completed the plough to parallel course and can’t say enough good things about it. It was a full on brilliant day, worth every penny, the instructor ‘Brian’ was fabulous, he had an amazing amount of experience and knew his stuff. Every part of the course was broken down into bite size chunks that challenged us but never overwhelmed us, patience and the time put in by Brian was unexpected but a wonderful.
I would recommend this center and course ( for those who have skied before) to anyone - brilliant !!

Did the beginner snowboard day course with Isaac yesterday and passed all levels the was an amazing instructor and had an amazing day out will definitely be coming again. And good luck to Isaac with your travels around Asia

Great junior beginner snowboarding course for my 13 yr old son and his mate - good full day and pizza lunch included. Seemed good value for money. However, just a couple of comments on the cafe that dropped my star rating - food was expensive for what it was and decidedly average (dry cheese and chicken in Chicken ceaser salad and old salad leaves hidden at bottom of salads. Also the lady serving was not particularly welcoming even when I tried to engage with her! Shame because we were a bit of a captive audience having to stay on site for all of the 6 hour session.

I had the best time doing my level 6 with Josh. Brilliant teacher, willing to adjust teaching style to what you need and above all prioritise sharing the joy of skiing with others through building your confidence and skills set that will suit for years to come while you progress in skiing. I've been to this place a couple of times now and always had great time.

伦敦附近几家滑雪场我们都去过了。这家之前也去了两三次。比起别的滑雪场它们的教练上课特别水。选择它的原因是因为上课时间比较长。不管怎么说，我们大概提前了一个月预约了连续两天的课。酒店和火车票也订好了。
在我们上课的那一天我们提早了大概20分钟到达。我们被告知课提前了一个半小时。我没有收到任何的电话和信息。后来我查到了，我邮箱里有一封邮件是在前一天晚上凌晨的时候告诉我时间有变动。原因是教练受伤了。当我们找到了经理以后。那个女人一直抱怨是我们的过错。还和我们吵了起来。她说如果我们以正常的时间我们也迟到了。但是我们自己是有装备的，滑雪服都已经穿好的。工作人员的态度非常的恶劣。当时经理吵不过我们几个人就离开了。也没有任何的解决方案。最后另外一位员工把钱退给我们了。真是高兴的一天。

Recently had dealing with Denise regarding a booking at the Yorkshire Snozone, all I can say is I’ve never had the pleasure of dealing with such a helpful and knowledgeable individual. Fantastic service, thank you

Had a beginner day ski lesson at Castleford which was absolutely brilliant. Aaron our instructor was great, very knowledgeable and tailored the session to us really well.

Can’t believe how much I learnt in just one day, left me feeling super confident and decide to book in lesson 5 and 6 to get myself to parallel!

To my surprise I again was treated with Aaron as my instructor and sure enough by the end of the session I was skiing fully parallel including the hockey stop at the bottom of the slope which I was desperate to be able to do!

Time to practice before France now!

I was employed as a chef at snozone as a chef.worst experience ever.I think you have more management then actually employees.the food and beverage manager rob is the worst boss ever.I had a Incident where the Panini machine was very Faulty and I have reported it time ofter time.went to work one Sunday morning only to have the panini machine fell on my rite hand.I was given a burn patch to put on my hand.I literally had to ask to fill out the Accident form.it’s like they expected me to work with a 1st° burn.I decided to get a Enjoy solicitor involved.when they were ask if I had reported the Faulty Panini machine.the solicitor informed me that all the people I had spoke to about the machine had Deny me ever saying anything to them.these people are unprofessional dishonest and has no Moral compass,no wonder they can’t fine anyone to work for them.and soon as they fine someone people is always leaving because they treat they Employees like crop.the worst place to work

Had a beginner day ski lesson at Castleford which was absolutely brilliant. James our instructor was great, really knowledgeable and tailored the session to us really well.

Can’t believe how much I learnt in just one day, feeling super confident now and have booked in to get myself to parallel!

Today I had the most wonderful Beginners Ski Course day, instructed by Callum.

We were luckily a slightly smaller group of 6 (apparently the maximum is 8) which meant we had a bit more attention and less time wasted!

This day was so much fun. Callum was so friendly and chatty - but so super knowledgeable to the point where it felt fun to learn?? All whilst feeling safe!

I was terrified prior, and warned the group about my terrible balance. Luckily I didn’t fall at all during the day! And I truly believe it’s down to the way this day was broken up into sections - properly breaking down each bit when it comes to learning how to ski so you don’t have to panic. Any time I felt wobbly I knew exactly what to do to secure myself and slow down!

The other ski lessons that go on throughout the day (other groups I mean) really weren’t much of a bother. Callum called them “cones” which made it more fun and challenging to learn to ski around people who were standing / had fallen! The other instructors that I overheard teaching sounded super funny and friendly.

I’ve now already booked onto my level 4&5, and Plough to Parallel course. I hope to have Callum again as an instructor as I really enjoyed the way he taught us - but regardless I feel overall really confident that I’ll come out of these lessons a confident skier in time for my trip!

ONLY minus … the place is now cashless, yet the lockers require coins. Nowhere are the requirements for coins mentioned on the booking / email confirmations (which the woman at reception tried claiming it was mentioned in). I did have to break a note at a nearby kiosk (which I luckily had on me otherwise I would’ve been screwed with no locker to put my things/shoes in). Would have been good to have been warned about this in advance.. or perhaps something should be done to solve this (like tokens etc).

Otherwise incredible experience and can’t wait to go back in 2 weeks!

It wouldn't let me use my voucher online so I emailed and got a phone call back the same day.. The voucher had expired and that's why it wouldn't work online. In the end this was honored and John over the phone booked me in for lesson. Great and Smooth Customer service throughout.