Customer service department agreed a refund but said this would take 28 days - how this is possible in this day and age who knows? 1 and a half month’s later they ‘are chasing’ this refund. I ha... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Bought it about 2-3 weeks ago. Used the app for 3 days without the mouthguard to get a base line. Used it for aweek on the lowest setting. No improvement. Put it up one notch for a few days and margin... Näytä lisää
The device cracked at the screw when adjusting the screw four days after using it. Sent an email on 22nd January as couldn't use it in case a bit of plastic was inhaled, received no response. Emailed... Näytä lisää
Snoreeze spray för näsa och svalg för att reducera snarkning är en verkningslös produkt, känns som vatten som spetsats till med lite mentol. Jag är grymt besviken och har uppmanat återförsäljare att... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
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Snoreeze is the flagship brand of PFL Healthcare. In 1998, we launched the Snoreeze Throat Spray. Since then, Snoreeze has grown to become the number one snoring relief brand across Europe. We have worked hard over the last twenty years to become experts in snoring and sleep apnoea. As a healthcare company, it’s important to have skilled scientists and technicians on our team. Our strong relationships with pharmacists, dentists, ENT specialists and other healthcare professionals help us to create new products, develop existing products, and ensure that customers have the support they need. We are the only brand on the snoring relief market with a range of products to suit every type of snorer.
Yhteystiedot
Yhdistynyt kuningaskunta
- snoreeze.com
2,0
Välttävä
27 arvostelua
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Snoreeze very good company
Snoreeze tried to charge me £30 for a replacement upper tray I.e. Two bits of plastic. This is a crazy amount of money when already invested well over £200 in the original product. Will update rating based on follow up, currently disputing.
Edit: didn't charge any extra. Very good guys
20. lokakuuta 2022
Oma-aloitteinen arvostelu
Meget ubehagelig og spild af penge
Snoreeze snorke / bideskinne
Købte den på apopro, da jeg skærer tænder. Pakken kom til tiden. Brugsanvisningen blev spændt studeret og første afstøbning blev lavet: tænderne passede, men jeg kunne ikke få læberne over og slet ikke trække vejret andet end åben mund.
2 afstøbning: skinnen blev presset tæt ind til tændernes forside- og skinnen røg dermed så langt tilbage at brækrefleksen fik frit løb.
Så opgav jeg - det er en monsterstor skinne.
Ved reklamation til Apopro forlød det, at det er en standardskinne og således uden reklamationsret.
Så spar de penge, øv
18. syyskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Passion for Life Healthcare
The Snoreeze oral device is only available in a standard size,
(for the average mouth), so it isn't always suitable for everybody. The device does have a 30 day money back guarantee if purchased from us directly or an authorised retailer. If you would like to contact me directly I can arrange this for you - customerservice@passionforlife.com. Thank you.
I have given 2 stars because I got a…
I have given 2 stars because I got a refund otherwise it would be 1.
I ordered from this company on the 5th June with an alleged 6th June dispatch date.
Also note this company operate under the title bruxeeze too. It was now the 25th June and I was told I should have received my item. They advised me to speak to Royal Mail however I was not provided with a reference number. I was also told that my £70 item was shipped using first class post with no tracking, they tried to state that my address was incomplete and that is why I did not receive my item. However Royal Mail informed me that my address more than adequate and they also stated it was inappropriate to send an item of that value without tracking.
They initially offered me a 50% discount off my next order however on explaining that as the sender they have to ask Royal Mail for a refund and that I was sceptical the item was ever sent they agreed to a full refund.
I have a small business and a Royal Mail click and drop label suffices as proof of postage and also comes with a reference number this company we’re unable to show me this.
What’s terrible is that had I not known my rights and gave in they would have gotten away with it.
They have an Extremely patronising customer service team with a blasé attitude towards customers.
REPLY TO RESPONSE FROM
COMPANY
1. Royal Mail use postcodes to sort mail. I live on the same road as the delivery office. I am also the only residential building at this postcode. I highly doubt that Royal Mail could not deliver my item which had a accurate door number. Building name AND postcode. They also confirmed this to me when I rang them so again blaming the customer for bizarre business decisions.
2. Royal Mail return items with incomplete addresses to the sender stating that the address was incomplete. This had not happened therefore corroborating that this is not due to address errors.
3. Any item sent via Royal Mail has a reference code even if it’s not tracked. The fact you could not provide this is very sketchy. Asking me to speak to Royal Mail about an item without a reference number was a wild goose chase. Royal Mail advised me as the sender if an item is missing it is your responsibility to claim a refund from them.
So either the item was lost and it’s your responsibility to apply for reimbursement or the item was not deliverable and was returned to sender.
If it was the former you’d get your money back from Royal Mail and would refund your customer (like I do for my own business. If it was the latter you would have asked me to pay for redelivery but you didn’t. You asked me to pay for a half price new kit at £35. This is daylight robbery and I find it laughable you have nothing to learn from this.
I have elected to reduce my review to 1 star
29. kesäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Passion for Life Healthcare
Thanks for your feedback – we’re always looking for ways to improve our service. As previously explained, all of our impression kits are sent via Royal Mail First Class. We’ve chosen to use this courier method as it has a reliable track record of arriving promptly and without issue. Not using a tracked service for the impression kit also helps us keep the price of our Custom-Fit Night Guards down for customers. Once we’ve created the Night Guard from your impressions, we send the final product via the Royal Mail First Class Signed For service so we can monitor delivery.
Unfortunately, your impression kit went missing with Royal Mail as you failed to fully complete the first line of your address upon ordering. As a goodwill gesture, we offered to send you a second kit with a 50% discount (at cost to us). After you rejected this offer, we promptly issued you with a full refund.
It’s a shame you’re unhappy with the customer service you received, but after checking your communications with us, I’m reassured that our Customer Service Manager dealt with your issue politely and efficiently. We’re now reviewing our website to make sure customers are aware that while their Night Guard will be sent via Signed For Delivery, their impression kit will be sent via First Class post. We will also be emphasising to customers the importance of checking their address details before ordering to help avoid this issue in future.
Prøvede Snoreeze Oral Strips mod…
Prøvede Snoreeze Oral Strips mod snorken. Det er en strips, der opløses i svælget. Vågnede efter en times søvn, med smerter i svælget, som om den havde ætset i svælget. Nu 14 timer efter, har jeg stadig smerter i svælget. Kan ikke sige det kraftigt nok - undlad at bruge denne.
10. syyskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Passion for Life Healthcare
I am sorry to hear that you have experienced some issues whilst using the Snoreeze oral strips. Please be assured that the oral strips are made with natural ingredients and are safe to use every night. However, if you are suffering from any other medical conditions we would always recommend you consult your doctor before use.
bad company.Delivery is too slow
17. tammikuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Passion for Life Healthcare
Unfortunately, due to the current situation we find ourselves in, Royal Mail have struggled to deliver our orders on time and once an order leaves our warehouse we are in the hands of the Royal Mail Postal Service. Apologies for this inconvenience.
Snoreeze snarkskena visade sig inte…
Snoreeze snarkskena visade sig inte passa mina tänder. Skenan var alldeles för trång och den gick inte att forma.
Jag har skrivit till företaget och får inget svar.
Företaget är därmed ansvarslöst och respektlöst.
21. kesäkuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Passion for Life Healthcare
The Snoreeze oral device is only available in one standard size, we do realise that this may not be suitable for everyone. Please contact us directly and we will assist you further.
I think in theory this a brilliant…
I think in theory this a brilliant product but not suitable for a small mouths, I have tried many time but its simply to big for my mouth.
31. toukokuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Passion for Life Healthcare
The Snoreeze oral device is only available in a standard size, we do realise that this may not be suitable for everyone. We therefore offer a custom fit device, LabFit - which is made specifically to a person's dental impressions, so a perfect fit is ensured.
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