My power bank ordered a few months ago had faulty wire and I reached out to customer service to enquire about a new one under warranty. Niko handled my case and had great customer service. Everything... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
This company is all class with great products and fabulous customer service. I have purchased multiple portable travel/ everyday chargers for all of my family and friends are now buying them. I had a... Näytä lisää
Product received is faulty does not work Sent photos and a video they have said I need to pay the cost of the return of a faulty item and when I questioned this I have had no response 🤷♀️ really wa... Näytä lisää
I have always loved SnapWireless as a company especially because of those short videos explaining the contruction which makes it very relatable and real. I bought the PowerDock 2 - 4 in 1 Charging Doc... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Here to #poweryourjourney
Yhteystiedot
108-118 Marion Road , 5032, Brooklyn Park, Australia
- help@snapwireless.com.au
- snapwireless.com.au
4,4
Erinomainen
210 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 62 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Bought Australian to support a local…Regret it
Bought Australian to support a local brand. Regret it.
Two products purchased — both failed well within what any reasonable person would expect from a premium charger:
•Universal Charging Kit: stopped working after just 18 months. On top of that, the design itself was frustrating for travel — carrying multiple attachments separately is clunky, and if you forgot the piece you needed, the whole kit was useless. Honestly, you're better off with a proper travel adapter that has all the necessary sockets built directly into the device rather than relying on a collection of loose attachments.
The attachment system sounds clever in theory; in practice it's a liability.
•PowerPack Universal Pro: overheated after 12 months and melted the USB cables — a safety concern, not just an inconvenience
Was I unlucky to have 2 failed products?
When I contacted customer support hoping for a fair resolution, I was offered a small discount to repurchase the same products, which I felt was insulting. For the price point SnapWireless charges, that response simply isn't good enough.
For comparison, I have an Anker portable charger I've been using for over 3 years without a single issue. And it was cheaper than the SnapWireless charger. That's the standard premium-priced charging products should be held to.
I genuinely wanted to back a local Aussie brand — and I still do — but quality and customer care have to match the price tag. Sadly, neither did here.
1. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SnapWireless
Hi Sheena,
We’re sorry to hear about your experience and appreciate you taking the time to provide your feedback.
Looking into our records, we can see previous correspondence regarding the PowerOne Universal Charging Kit, however we unfortunately haven’t been able to locate any prior contact relating to the PowerPack Universal Pro issue mentioned in your review.
At the time of your original conversation with our team, the product was outside of our then 12-month warranty policy. Since then, we’ve expanded our warranty coverage to 24 months across a large portion of our range as part of our continued efforts to improve customer support and long-term ownership experience.
We also appreciate the honest feedback regarding the attachment system and understand that travel preferences can vary from person to person depending on how they like to pack and use their charging gear.
If you would still like our team to review the PowerPack Universal Pro issue further, please feel free to reach back out to us directly with the order details and we’d be happy to take another look into this for you.
We’re genuinely sorry to hear the products did not meet expectations for you and appreciate you supporting an Australian brand.
Haven't gone on our overseas trip yet
Haven't gone on our overseas trip yet, but I know this little gem is going to be useful. Will take it to NZ in April and Japan in August. Love that it has multiple built in USB-C. It's super portable and I love the colour!
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SnapWireless
Thanks so much for the review! 😊
Love hearing this already and sounds like it is going to get a solid workout across NZ and Japan this year ✈️
Glad you’re loving the portability, built-in USB-C cables and colour as well. Hope it makes travelling a whole lot easier for you!
Looks great, love the colour
Looks great, love the colour. instructions were clear and simple to understand. Have yet to use it as I have purchased for our upcoming overseas trip.
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SnapWireless
Thanks so much for the review! 😊
Glad to hear you’re loving the colour and found the instructions clear and easy to follow.
Hope the product serves you well on your upcoming overseas trip and makes travelling that little bit easier ✈️
So handy
Can fully charge my phone (iPhone 17) and is great for a night out or when I can’t be bothered to find a wire ahaha. The stand is also great for taking pictures and watching things 10/10 product well thought out
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SnapWireless
Thanks so much for the awesome review! 😊
Love hearing how you’re using it already, especially for nights out and those moments where you just can’t be bothered dealing with cables ahaha.
Glad the stand feature has been coming in handy as well for photos and watching content. Really appreciate the support and stoked to hear it’s been working well for your iPhone 17!
It works really well but slightly bulky…
It works really well but slightly bulky , I’m sure with the next model it will be slimmer. Definitely would buy again!
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SnapWireless
Thanks so much for the review and feedback! 😊
Really glad to hear it’s been working well for you overall. We definitely understand the feedback around size as well there’s always a balance between capacity, features and portability, and we’re constantly taking customer feedback onboard for future models.
Really appreciate the support and great to hear you’d buy again!
From the moment I contacted Snap re a…replacement for a Universal 2 Power Bank
From the moment I contacted Snap re a small problem with a cable on a Snap Universal 2 power point, as a company, they have been extremely polite, exceptionally professional and efficient, and beautifully courteous. Would recommend Snap anytime
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SnapWireless
Thanks so much for taking the time to share this, we really appreciate it.
Glad we could get that sorted for you quickly and that the team looked after you properly. We try to keep things simple, helpful and easy from start to finish, so it means a lot to hear that came through.
If you ever need anything else down the track, just reach out.
Very happy customers!
We are big fans of our SnapWireless power banks. Gail is an absolute phenomenon and her customer service is second to none. Her promptness, friendliness and professionalism is an absolute credit to her and to the business. We are very happy customers!
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SnapWireless
This is awesome to hear, thank you so much!
Gail will love this, I’ll make sure it gets passed on to her. She’s a legend and always goes above and beyond, so this means a lot.
Really appreciate the support and glad you’re loving the power banks 🙌
A great multi-purpose product
A great multi-purpose product - perfect for travel as it's a travel adaptor and a powerbank in one. I love that I can leave it plugged in, in my hotel room, and just take the powerbank part out with me for the day.
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SnapWireless
Appreciate this heaps, thanks for sharing!
That’s exactly how it’s meant to be used, plug it in at the hotel and grab the powerbank when you head out. Makes travelling so much easier.
Glad it’s been working well for you 🙌
By far the best on the market
By far the best on the market. My tracker tags and chargers were brilliant. Keeping me safe and all my devices fully charged on my recent trip to the F1 in Japan. Do your self a favour and don’t go past SnapWireless. You won’t be disappointed.
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SnapWireless
Love this, thank you!
Stoked to hear everything held up in Japan, especially at the F1. That’s exactly what we want, gear that just works when you need it.
Really appreciate you taking the time to leave this, means a lot 🙌
Fantastic product!
I bought this about 6 months ago and I absolutely love it. It charges quickly and is super compact. I use it almost everyday and use it to charge all my devices all at once. I haven't taken it on holidays yet but when I do I'm sure it will help me safely charge all my devices even with the country corresponding plugs that it comes with. I would highly recommend this to anyone who has multiple devices and needs something light and helpful to take around to charge on the go!
4. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SnapWireless
Love hearing this, thanks so much for taking the time to share it!
Sounds like you’re getting exactly what it’s designed for. Being able to charge everything at once without carrying a bunch of cables is a bit of a game changer. Even better that it’s become part of your everyday setup.
You’ll definitely get even more out of it when you take it overseas. The interchangeable plugs make travel a lot easier, so you don’t have to think twice about charging in different countries.
Really appreciate the recommendation, it means a lot to the team 🙌
I had a very disappointing experience…
I had a very disappointing experience with Snap Wireless. My order was marked as delivered according to Australia Post, yet I never received the parcel.
I made several attempts to contact their support team but received no meaningful response. The only interaction available was through an automated chat assistant (“Sera”), which was unable to locate my order even after I provided the tracking number and my email address.
What makes this situation particularly frustrating is that I have all the confirmation emails from Snap Wireless, Australia Post, and Shop verifying that the order was successfully placed and processed.
Overall, the lack of customer support and accountability has made this a highly unsatisfactory experience. I would expect a much higher standard of service, especially when dealing with missing orders.
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SnapWireless
Hi Sheryl, really sorry to hear this, I can imagine how frustrating that would be. If something is marked as delivered and you haven’t received it, that’s not a great experience at all.
It also sounds like we didn’t support you properly when you reached out, which isn’t what we aim for.
If you’re able to, please email us at help@snapwireless.com.au with your order or tracking details and we’ll take a proper look into this with Australia Post and get this sorted for you as quickly as we can.
Thanks for raising it with us, we appreciate it and will make sure it’s looked into properly.
I have bought over nine items and I am…
I have bought over nine items and I am very satisfied with all. Luggage tags for android especially. Mag power banks, keyrings portable chargers. Chargers for use overseas.
Airasound wireless Audio Adapter .
Top quality, a good selection of colours. Excellent customer service.
Thoroughly recommend Snap Wireless. I use android, Samsung, not Apple so was pleased they created devices to suit android.
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SnapWireless
Thanks so much for your continued support, that really means a lot to us!
Love hearing that you’ve picked up a range of products and that they’ve all been working well for you, especially the Android-compatible options. That’s something we’ve put a lot of focus on, so it’s great to see it making a difference.
Appreciate the kind words on the quality and customer service as well, and thanks again for the recommendation 🙌
Excellent light design for traveling
Excellent design ,,, small light size and love the new pink color
Recommend on next version to add longer retractable cords
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SnapWireless
Thanks so much for the kind words, we really appreciate it!
Glad you’re loving the design and the new pink colour, great choice.
Also appreciate the feedback on the retractable cords, we’ll definitely pass that on to the team for future versions.
Thanks again for the recommendation 🙌
Amazing powerbank
I purchased the Keychain Powerbank and I love it.
I keep it on my keychain with the car and home key because you just never know when someone’s phone is going to be low on battery and it has come in so handy especially how it has both lightning and the c cable. I highly recommend this little gadget you honestly don’t realise how often you will find yourself using it and it’s way better than those bulky powerbanks.
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SnapWireless
Thanks so much for the kind words, we really appreciate it!
Love hearing how you’ve been using the PowerPack Nano, that’s exactly what it’s designed for. Small, always on you, and ready when you need it most.
Glad it’s come in handy more times than expected, and great call keeping it on your keys.
Thanks again for the recommendation, it means a lot 🙌
Amazing product!
Amazing product!
I bought this for my husband for his trip to Japan! He said it was amazing! Such a great product :)
24. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SnapWireless
Thanks so much for sharing this, love that!
So glad it came in handy for his trip to Japan, that’s exactly the kind of use we designed it for.
Appreciate you choosing us as a gift as well, hope it continues to be useful on many more trips ahead 😊
ORDERED IN US
ORDERED IN US. ORDER, COMPANY WEBSITE IS NOW MIA
JUST LOST OVER $150
LAST TIME I PURCHASE ANYTHING FROM INSTAGRAM
28. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SnapWireless
We’re really sorry to hear about your experience, we completely understand how frustrating this must feel.
We’ve looked into your order and can confirm it was successfully delivered on March 16th, so it doesn’t appear that the parcel has been lost.
Once an order is handed over to the courier, delivery conditions and any delays (including weather or disruptions within US postal services) are unfortunately outside of our control.
That said, if you haven’t received the parcel despite the delivery confirmation, please reach out to our support team with your order details and we’ll investigate this further with the courier.
Power pack 2 -6in1
Power pack 2 - 6in1
This is a replacement device as my first one was eaten by the dog. Love it is accessible travel friendly
25. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SnapWireless
Thanks so much for sharing this, we love it!
Sorry to hear about the first one… sounds like even the dog approved 😅
Glad to hear the replacement has been a great fit and that it’s been travel friendly and easy to use. That’s exactly what we designed it for.
Appreciate the support!
Excellent customer service
I recently had an issue with my portable charger. The team at SnapWireless could not have been more helpful. I was so impressed with their timely and helpful responses to my issue. Problem sorted. Delight to deal with. Highly recommend this company
3. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SnapWireless
Hi Toni, this is so good to read, thank you for sharing!
Really glad we could get everything sorted for you without too much hassle. That’s always the goal.
Appreciate the kind words and the recommendation, it genuinely means a lot to the team 🤍
Bought six of these chargers as gifts…
Bought six of these chargers as gifts for friends/family and everyone is faulty. The process to replace faulty items is made difficult by the supplier, making people give up and Snapwireless makes a profit off sub-par products. Do not buy!!!
29. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SnapWireless
Hi there,
We’re really sorry to hear this has been your experience. That’s definitely not the standard we aim for, and six faulty units is something we’d want to investigate properly.
Our warranty process is designed to be straightforward so we can track issues accurately and resolve them quickly, not to discourage customers from claiming. We replace or resolve confirmed faults, and we certainly don’t profit from faulty products.
If you’re open to it, we’d genuinely like to look into this further. Please reach out to us directly at help@snapwireless.com.au with your order number(s) and a brief summary of the issues, and we’ll review this as a priority.
We take feedback seriously, especially when it’s this strong, and we’re more than happy to reassess the situation if something has gone wrong.
SnapWireless Team
Perfect for travelling home and abroad
Perfect for travelling home and abroad
This new charger / power bank design is great. Once charged just seperate the top charging part from the battery to save space and go out sightseeing for the day. The ability to charge multiple devices at once is great when you get home and plug it into to the PowerPoint for the next days adventures. The retractable charging cord is a great addition when charging and using the phone at the same time.
22. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SnapWireless
Thanks so much for taking the time to leave this review Chad. Really glad to hear the detachable design and retractable cable made travelling that bit easier. Sounds like it did exactly what it was designed for. Appreciate the support and hope it joins you on many more adventures 🔋✈️
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