Snag Doctor Arvostelua 155

Fast, effective and efficient. Highly recommended

A snag repair technician was sent to fix chips, scratches, and remove residue in my home, but unfortunately the experience was very disappointing. While some of the residue was removed, a large amount was still left behind and the overall quality of the work was poor.

The biggest issue was the spray paint overspray left across my windows, including, glass, sealant, and sliding door bars. Instead of improving the finish, it created additional problems that now need correcting.

I expected a professional standard of workmanship and attention to detail, but the results fell far below expectations. Based on my experience, I would not recommend this service.

Today we had Kieran from Snag Doctor come to repair a cracked and damaged tile in our bathroom, and the job he did was absolutely amazing. Kieran was very polite and professional from the moment he arrived. He explained the work in detail and talked us through exactly what he would be doing, which was really reassuring. He was also extremely punctual — he was scheduled to arrive at 10:30am but actually arrived early at 9:30am. We are very impressed with both the quality of the repair and the excellent customer service. Highly recommended!

I would just like to say Kieran has done an amazing job fixing my tile. There were huge concerns that he wouldn’t be able to match the tile properly — well, wow, wow, wow! The tile looks amazing and matches perfectly. I honestly can’t believe it.

Credit where credit is due! I owe a huge apology to Kieran and manager Matty for doubting it would look the same. Matty gave me the benefit of the doubt and said Kieran is amazing at what he does — and he was absolutely right.

Thank you both so much. 5 stars all round!

Thank you Lee for sorting our marked side panel out !! You just can't tell anymore. Great guy, very professionally done, thanks again !!

We received a very quick response to our enquiry and attendance was soon after. Great job done with minimal disruption.

Great company to work with. Fixed our issue with zero Fuss. Highly recommend

We had a shower seat removed and it left four holes in our beautiful new ceramic tiles. Our fantastic bathroom fitter sent snag doctor. Jamie came today and has done an amazing repair. It’s invisible and I defy anyone to spot the repair. Jamie was really caring about our job and respectful of the property in general. I commend them to you and would suggest you’ll not find a better group to do the job.

I contacted Snag Doctor as I had a scorch mark on my worktop that I couldn't ignore any longer. Max visited, explained the process and I was thrilled with the results.

A acidic solution has fallen on my wooden floor and tarnished the wood. I didn’t think it could be fixed but Snag doctor and the SE team came and rectified the situation and the floor looks like old. To say I’m a satisfied customer is an understatement… I’m over joyed!!!

The quality of the finished work we had done in Birmingham was excellent and the staff were very friendly. However, it took a couple of attempts to get there, hence the four instead of five star rating. We've now used SnagDoctors twice and hope to use them again.

Wow , fantastic service from the North East branch . Kieran and his team went above and beyond . Polite , professional and excellent at their job . Delighted with all of the results . As a lady alone in the house , they all put me at ease and chatted away . They kept me informed of the progress of the repairs . I cannot recommend them all highly enough !

Dealt with laura and cannot give enough praise .. Very informative giving advice , kept me informed all the way through the job . Would highly recommend

The technician arrived on time and was pleasant throughout his visit and happy to answer any questions I had.
His task was to repair four areas of perished laminate on my kitchen cupboard doors.
Beforehand I was sceptical as to the result, however I needn’t have been. The result was outstanding. It is impossible to differentiate between the repair work & the original laminate. Thanks Curtis

Fantastic - you could never tell I had a massive crack in my sink - it's back to looking brand new. Reasonable in price and really good work. Thanks!

Great experience from start to finish. Rich from Nottingham actually answered the call in the first instance making it feel like a very personal service, price was good to repair two holes in the bathroom floor tiles where we’d moved the wc across the room, job was done within a couple of days and only took about an hour. Brilliant! Would definitely recommend this company. Don’t try and replace tiles if there’s a crack or a hole, I think this company can invisibly mend anything, I can’t even see where the problem was now!

Our laminate countertop had a ring mark caused by a hot pan. Snag Doctor North East were optimistic about repairing it however two attempts and £180 later it is just the same. The first repairer that came out didn’t have a good word to say about the guy he was working for and the second repairer, who came out six months later, said the first repairer was no good and no longer worked for them! I’ve raised the issue again but as it’s been over 12 months since the first (inadequate) repair was done they don’t want to know and said failures can happen.
We used Magicman in our previous house and they were amazing, very professional and 15 years on, when we sold of the house, the repair was still holding strong, so we will be referring back to them to get the job done properly.

Interesting response from Snag Doctor Head Office as I am not sure of the relevance of the job sheet being signed off, as this is contemporaneous and there is no way of knowing at that point that the repair would fail. As far as I was concerned was signing to say the job had been done and looked okay at that time. Unfortunately I do not have a crystal ball to look into the future.

Also if holiday lets are ‘risky’ then why was this not flagged at the time and why was I not advised that the area would have to be ‘policed’ carefully? I can only surmise that this is because Snag Doctor were happy to take my money and then use the fact the property is a holiday let as a cop out! I clean the property and there are no harsh chemicals in the property as we pride ourselves on being eco friendly so it is wrong to make such an assumption without fully gathering the facts. Finally if holiday lets have a high risk failure rate (I’d be very interested to see the evidence that supports such a claim) then what can be done differently to justify getting Snag Doctor back out to look at the issue again at a discounted rate and if something can be done I would like to know why it wasn’t done properly in the first place.

The repairs where excellent and better than expected.

I would be Happy to recommend their services to others.

Fast response to my enquiry. And also the service we received was top class. Very professional service.