I have recently gone to Smokemart in at Gateway, Palmerston, NT and would love to praise the staff on their excellent customer service and support in helping me find what I need. Been in a few time... Näytä lisää
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Smokemart New Norfolk is the first place I go when I need to buy a gift for someone that's that little bit different. The staff there are amazing they are always helpful when it comes to finding the p... Näytä lisää
I visited smokemart New Norfolk , I was greeted by a friendly staff member named Anna . I was looking for a gift for a work colleague . Anna was more than helpful . I got my gifts & scored a few items... Näytä lisää
Smokemart White Box Rise I popped in recently looking for a gift, and I was really impressed by the beautiful store layout and the very helpful staff! I will definitely be back again soon, thank yo... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Australia's largest & most trusted tobacconist since 1988, with over 275+ locations Australia-wide offering 2-hour Same Day Delivery and Click & Collect.
Yhteystiedot
Australia
- smokemart.com.au
4,7
Erinomainen
99 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The team was very responsive
The team was very responsive. Provided with the solution in a quick and efficient manner. Great service
22. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smokemart
Hey Robert, thank you for taking the time to leave a five-star review! We're so thrilled to hear about your experience with our customer service team. We will be sure to pass your kind words onto them!
Same Day Delivery
Same Day Delivery was so quick! Had my order within the hour! Will definitely be using this service again, thanks Smokemart!
17. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smokemart
Hi Anthony,
Wow, thank you for the fantastic feedback! We’re thrilled to hear your order arrived within the hour—same day delivery is what we strive for!
We truly appreciate your support!
Vastaus yritykseltä Smokemart
Hi Geoff,
Thanks so much for your kind words! We’re happy to hear you found our service easy and fast.
We appreciate your support!
Always relisble, excellent customer service
Always reliable delivery and sterling customer service. I highly recommend Smokemart.
18. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smokemart
Hi Catherine,
Thank you so much for your kind words and recommendation! We’re thrilled to hear you find our delivery reliable and our customer service sterling.
We truly appreciate your support!
like everyone else you pay exta same…
like everyone else you pay exta same day delivery(ordered 8 am) stayed home all day waiting never turned up SCAM company full of promises but dont deliver first and last time
7. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smokemart
Hi Michael,
We do apologise for the delay in providing a response to your feedback.
We’re very sorry to hear that your same day delivery didn’t arrive as promised, especially after you placed your order early in the morning. We understand how frustrating it is to wait all day without receiving your order.
Please know this is not the experience we want for any of our customers. We take your feedback seriously and are reviewing our delivery processes to prevent this from happening again.
If you could contact us directly at hello@smokemart.com.au with your order details, we’d like to investigate what went wrong and work towards a resolution.
Thank you for bringing this to our attention.
Same day delivery is hit and miss
Same day delivery is hit and miss. I've ordered over 10 times and have had to wait roughly 4hrs for the item to even be picked up by a driver. The rest of the time status stayed as booked and then arrives the next day... Why offer same day when ordered before 2pm if you can't deliver. If I knew it would come the next day I would've just got the bus to the shopping centre. No compensation or refund offered either. Pathetic
5. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smokemart
Hi,
We do apologise for the delay in providing a response to your feedback.
Thank you for your honest feedback. We’re really sorry to hear that your experience with our same day delivery hasn’t been consistent and that your orders sometimes arrived later than expected.
We understand how important it is to receive your items promptly when you’ve paid for same day service, and it’s clear we haven’t met that expectation in your case. We’re actively reviewing our delivery operations to improve timing and communication.
We also apologize that no compensation or refund was offered — this is not the service standard we strive for. Please contact us at hello@smokemart.com.au with your order details so we can investigate and make this right for you.
We appreciate your patience and the opportunity to improve.
Imagine a tobacconist that NEVER has…
Imagine a tobacconist that NEVER has the rolling machines in stock. The friendly staff will lie to you that another smokemart has them, only to also have none when you drive there.
31. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smokemart
Hi Ben,
We do apologise for the delay in providing a response to your feedback.
Thank you for sharing your experience. We’re really sorry to hear about the ongoing difficulty finding rolling machines in stock—it’s frustrating, and we understand your disappointment.
We’re actively working with our suppliers to improve availability, and we will address the communication issue you mentioned with our staff to ensure transparency and honesty.
If you’d like, please reach out to us at hello@smokemart.com.au so we can help check stock at nearby locations or offer alternatives. We appreciate your feedback and hope to restore your confidence in us.
absolutely pathetic
absolutely pathetic dont call you back cant fill your order same day delivery no one answers the phone and cant cancel your order when they cant fill it
22. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smokemart
Hi Anthony,
We do apologise for the delay in providing a response to your feedback.
We’re very sorry to hear about your frustrating experience. It’s disappointing to learn that we didn’t meet your expectations, especially regarding same day delivery and communication.
We understand how important it is to be able to reach us promptly and to have clear options if an order can’t be fulfilled. We’re currently reviewing our processes to improve both responsiveness and order management.
Please contact us directly at hello@smokemart.com.au with your order details so we can assist and work to make things right.
Thank you for your feedback—it helps us improve.
So sad to see reanna leaving sorell …
So sad to see reanna leaving sorell smoke mart hope we have another manager as good as reanna Shane and cassie from richmond.
20. tammikuuta 2025
Oma-aloitteinen arvostelu
Same day delivery is a scam
Same day delivery is a scam. Paid extra for same day, ordered within the correct time frames and order was not delivered same day. What a disgusting business, just out to take peoples money.
21. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smokemart
Hi Jade,
We do apologise for the delay in providing a response to your feedback.
We’re really sorry to hear that your same-day delivery didn’t arrive as promised. We understand how frustrating that is—especially when you’ve paid extra and followed all the required timeframes.
This isn’t the experience we want for any of our customers. While delays can occasionally happen due to courier or operational issues, we take full responsibility for the inconvenience caused and are reviewing what went wrong in your case.
Please reach out to us at hello@smokemart.com.au with your order number so we can investigate further and make this right. We appreciate your feedback and the opportunity to improve.
Some of the prices are more than…
Some of the prices are more than supermarkets and they are always charging staff.
Something badly wrong with this company.
15. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smokemart
Hi Bron,
We do apologise for the delay in providing a response to your feedback.
Thank you for your feedback. We're sorry to hear you had a negative impression of our pricing and operations. We aim to offer a wide range of products and pricing that reflects both value and quality, and we understand it may not always compare favorably with supermarkets on certain items.
Regarding your other concerns, we take any comments about our team and workplace environment seriously. If there's something specific you'd like to report or discuss further, please reach out to us directly and confidentially at hello@smokemart.com.au.
We appreciate you taking the time to share your thoughts—it helps us continue to improve.
Smokemart??
Smokemart??? How about gizmo mart, you can buy drones, stereos, boombooxes but gas for refillable lighters..had us waiting for over four months, Rollie machines none in stock for over six months now! Tobacco range shrinking and only a few cents cheaper than a supermarket! Not good enough to call yourselves a tabachonist.!
17. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smokemart
Hi Gordon,
We do apologise for the delay in providing a response to your feedback.
Thanks for taking the time to share your feedback. We’re sorry to hear that your recent experiences haven’t met expectations. We understand how frustrating it is when essential items like gas refills and Rollie machines are out of stock, and we agree—it’s not ideal.
While we’ve expanded our range to include lifestyle and tech products, tobacco-related items are still a core part of what we offer. That said, we know availability has been inconsistent, and we’re actively working with suppliers to improve stock levels and product variety across all our stores.
We appreciate your honest review—it helps us do better. If there’s something specific you’re still waiting on, feel free to reach out to our team at hello@smokemart.com.au, and we’ll do our best to assist.
consistently fail at the same day…
consistently fail at the same day delivery,, the call line is closed at 4pm yet the we are unavailable message plays at 3:40 so we can't chase them up for the same day delivery's that they have failed to deliver, this is now the 4th and last time, im raising this false advising garbage with the ACC
8. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smokemart
Hi Throrax,
We do apologise for the delay in providing a response to your feedback.
We’re very sorry to hear about your repeated frustration with our same day delivery service and phone line availability. Your experience clearly hasn’t met the standards we aim to uphold, and we sincerely apologize for that.
We understand how important timely delivery is, especially when it's promised as same-day, and it's clear we fell short—more than once. We're currently reviewing both our delivery process and phone system hours to ensure they align with what we communicate to customers.
We’d like to look into your specific orders and do what we can to make this right. Please reach out to us directly at hello@smokemart.com.au with your order details.
Thank you for your honest feedback—it helps us improve.
Scammers
Do not order online from these scammers. Incorrect description of products, many don't work as advertised, overpriced. I will never shop with this company again.
26. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smokemart
Hi James,
We do apologise for the delay in providing a response to your feedback.
We're truly sorry to hear about your experience and appreciate you bringing this to our attention. We take claims like this very seriously, especially regarding product accuracy and performance.
It’s never our intention to mislead or disappoint, and we’d like the opportunity to make things right. If you can provide your order number and details about the issue, our team will look into it right away. Please contact us at hello@smokemart.com.au.
We’re committed to improving and hope you’ll give us the chance to resolve this.
Good experience, great price
Ordered 5 packs with same day delivery for a really good price. Same day delivery didn't work but was informed about that and updates on the order processing were great. All in all very good experience.
23. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smokemart
Hi Basil,
We do apologise for the delay in providing a response to your feedback.
Thank you so much for your order and for taking the time to leave a review! We're glad to hear you were happy with the pricing and communication throughout the process.
Apologies again for the hiccup with same day delivery—we appreciate your understanding and patience. We're working to improve our logistics so we can meet those expectations more consistently in the future.
Thanks again for your support!
I purchased 3 lighters from Fakemart &…
I purchased 3 lighters from Fakemart & the mechanism on the top was stiff & did not work. They purchase cheap crap from China & charge elevated prices. I guess that's what alot of companies are doing. Say NO to cheap Chinese imports
17. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smokemart
Hi Echo,
We do apologise for the delay in providing a response to your feedback.
We’re sorry to hear you weren’t satisfied with the lighters you received. Your feedback about the product quality is important to us, and we’ll be passing it along to our supplier team for review.
We always aim to offer products that meet both safety and performance standards, and we stand behind our customers' right to expect value for money. If you haven’t already, please reach out to our support team at hello@smokemart.com.au—we’d like the chance to resolve this for you.
We appreciate your feedback and are constantly working to improve our products and service.
Waste of time
Waste of time
Advertise products cheap online then after you put all your details in and surrender you credit card details then they tell you there’s no stock even when advertising the product is in stock and then none of there phone numbers work they just ring out after a long time. Shop elsewhere.
17. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smokemart
Hi Joe,
We do apologise for the delay in providing a response to your feedback.
Thank you for your feedback, and we're genuinely sorry for the experience you've had. We completely understand how frustrating it is to place an order, only to find out the item is out of stock—especially after entering your details.
This definitely isn’t the experience we want our customers to have. We’re currently reviewing our stock system and checkout process to ensure this doesn’t happen again.
As for the difficulty reaching us by phone, we’re also looking into that—your time is valuable, and we want to make sure we’re as responsive as possible.
If you'd be willing to give us a second chance, please contact us directly at hello@smokemart.com.au and we’ll do our best to make things right.
Thank you again for your honest feedback.
If I could give a lower amount of stars…
If I could give a lower amount of stars I would! Purchased 40 disposable vapes and only 10 work! Been emailing and calling customer service for 3 weeks with no response! Even went into a store but was told I need to call them which would be fine if they actually answered their phones or replied to emails! Disgusting customer service avoid this business!!!!!
15. helmikuuta 2024
Oma-aloitteinen arvostelu
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