SMG Housing Arvostelua 38

Prima bereikbaar, goede en heldere communicatie!

Beste service gehad die ik me kan herinneren en Anouar was erg vriendelijk en behulpzaam in het gehele process!

Appartement gehuurd voor een jaar in Valencia, mijn vriendinnen en ik waren onder de indruk van de leuke en gezellige inrichting en ligging van het huisje. Zou het zeker aanraden aan klasgenoten of andere studenten die voor het eerst in het buitenland gaan studeren. Ook voor veel vragen kan je bij smg housing terecht.

mi ha aiutato con la mia caldaia rotta, personale cordiale

Conclusie: Ik raad SMG ten zeerste af.

-Huur prijzen tov wat je krijgt zijn veel te hoog.
appartement was bij aankomst niet schoon
-Contractuele afspraken komt men niet altijd na.
- Beloofde veiligheidsmaatregelen (nood brandtrap)niet nagekomen. ( twee weken voor aankomst grote brand in de wijk soortelijk gebouw) maw indien brand geen nooduitgang ( 4e verd).
- Borg, ( volledige huur) ondertussen zijn we al twee maanden terug en hebben we onze borg nog niet terug. In het contract staat dat ze trachten binnen twee maanden de borg terug te storten. Iets wat eigenlijk helemaal niet kan omdat men dit binnen een redelijke termijn van twee weken moet doen. ( zie NL burgelijk wetboek). Hierover gebeld en kom je erachter dat SMG jou aan het lijntje houdt.
Elke keer heeft men een ander verhaal, het eerste was "omdat wij een groot aantal verschillende woningen verhuren storten wij de borg in 1 keer terug" daar knelt het gelijk want als ik aan de voorzijde van de termijn zit en iemand anders aan het eind van de termijn. Heeft de een zijn borg binnen een aantal dagen terug en de ander pas na twee maand of nog later zoals in ons geval.
- weer bellen dit keer hebben zij ons iban nummer niet waarop ze het kunnen terug storten. Iets wat heel gek is want van dit rekening nummer hebben ze ook de borg ontvangen?!. SMG is een NL bedrijf en wij hebben een NL rekening.
-Weer bellen, "het spijt ons zeer de man/vrouw die erover gaat is helaas niet op zijn plek hij of zij belt u zsm terug. Ze hebben niet terug gebeld.

SMG lijkt leuk is het zeker niet, ben je op zoek naar een woning in NL of in Spanje. Zoek aub verder en sla dit bedrijf over.

SMG's business practices are exploitative and aim to extract the most amount of money from their tenants while providing as little service as possible — our messages were ignored, the apartment was dirty upon arrival, and we were forced to pay additional fees of 500 Euros as part of the contract.

We rented a 5-room property through SMG Housing from August 2023 to July 2024 in Delft, Netherlands. The rent was exceptionally high, and we discovered that neighbors, who live in the same type of building but rent from a different agencies, were charged only a quarter of what we paid.
Upon moving into the house, we immediately noticed a lack of cleanliness in the kitchen, despite being charged upfront by SMG Housing for cleaning services. It was only after we reported this issue that they sent cleaning staff to address the situation. We also reported several other problems in the house, such as a broken window and moldy timber in the garden. Although these issues were acknowledged, they were never resolved. Additionally, the washing machine was broken upon our arrival, and despite notifying SMG, they failed to replace it. We were eventually forced to purchase a new one ourselves after the legally required six-week notice period. Only then did SMG Housing respond, insisting that we replace the broken machine with a specific model.
The contract also included a "welcome package" fee for kitchen utensils and bedding valued at around €100, yet we were charged four to five times that amount. We never received any receipts for these or any other costs incurred.
Finally, the process of reclaiming our deposit was unnecessarily complicated. SMG required tenants to fill out a form detailing the deposit amount and rental property, but they repeatedly sent the wrong form, causing delays and frustration. When we eventually received a reduced deposit, I inquired about the discrepancy and requested related invoices. It turned out that SMG had miscalculated the amount owed by a significant margin.
Throughout our tenancy, SMG Housing was largely unresponsive to our concerns and communicated in an unprofessional and demanding manner.

This is the absolute worst agency i have ever laid my eyes upon. If i could give minus stars, this would be the one i would use all of my minuses on. My friend did the viewing for the apartment (sadly i wasnt in the netherlands to do that at the moment) and there were quite a few issues with the apartment itself (no lights, broken handle, no doorbell). All of these issues were pointed out at the viewing itself and then in written form. None of it was fixed once i moved in. No worries, I got a light replacement so it was livable. As soon as i took my first shower the shower head broke. Me, being a girl in another country i had noone to call (tried calling them but no answer). I fixed it and it took them 1,5 months to reimburse me. All of the other issues were left unseen. The company didnt answer my calls or my emails. In the last month i got a remainder for some unpaid expenses and when i called they said it will be taken care of. Naturally i let it go. As soon as i moved out there came other problems. Noone came for the check out inspection and i had to send the keys to the office. No biggy, ill do that just because i didnt want to cause any more problems. Now its been exactly a month and i still didnt receive my deposit back. Absolute disgrace. I called them and they said they are on it. I called another company that is working with them and they were in no use whatsoever. I had to call again for the check out inspection report only to be greeted by a guy who kept repeating the same exact thing "the financial department is on it". As you can imagine a deposit of 1000EUR means a lot to someone living in another country who had to move out without any help (as that was promised on the ad itself- help with finding a job, help with insurance ect.). Still,1 month has passed and they arent doing anything to fix the problem. To say i am incredibly disappointed is an understatement. I never give reviews here no matter how bad the place was but this just went over the top. I want to say to whoever is going to rent out an apartment from SMG housing should be aware of all the problems that will come with it (never available, not answering emails...). Truly unhappy with this company and their customer support!

Predatory company. They charge you 500 € just to access the apartment and will do everything to not pay you back your deposit. They specifically target international students and they put you under pressure by forcing you to pay immediatly. If possible, avoid them.

Very unfriendly and unprofessional service. They didn’t return our deposit for over four months after we moved out! Call serval time and email contact, no feedback. They also added random costs at the end after subletting to a new tenant. Be careful!

Wellicht prima voor huidige en nieuwe huurders, slecht voor omwonenden en directe buren. Geen gehoor bij lekkage in mijn appartement in een door hen in eigendom en verhuurd pand.

Fantastische ervaring gehad met SMG Housing, zeker aan te raden!

Fijne beheerder. Ik had enkele problemen in mijn appartement, waarbij zij mij direct hebben geholpen en de problemen hebben opgelost!

Transparante manier van werken en communiceren, zoals het hoort. 5 sterren!