SmartSave Arvostelua 

I invested in a two year bond with interest paid at maturity as part of a strategy to minimise tax liability. After one year the interest was paid to me incurring a tax liability because the account then exceeded £85k. This was not clearly stated at the outset and has resulted in a tax liability this financial year of £800…I.e has cost me £800.

Excellent service provided by Mark J today. Appreciate your help!

I am completely satisfied with SmartSave and have therefore just reinvested my savings with them. Their customer support is second to none, specifically Andy who was outstanding and so very helpful at all times. What an asset he is!

Good rate. Clear instructions. Secure. Everything works as advertised.

Easy secure website, competitive rates to save

This is a reinvestment with smartsave all went ahead without problems. my only problem is getting into the web site which seems to have to be refreshed a couple of times before i can get onto the site.

Always competitive rates and good customer service

Very easy to use and log into. Good interest rate that was paid on the correct day

Always offer some of the best rates on market and various options for duration of savings from 1yr upwards. Sufficient time given to look at options to renew.

Great rate on a two-year fixed savings account. Easy to use website and good communication throughout. Simple, straightforward.

good rates of interest but virtually impossible to get to speak to anyone if have a problem. they use live chat but have no phone number. had 2 separate problems which needed attention and you waste an awful lot of time going round in circles because there is no phone number. on live chat they offer to phone you back within one working day but that is hopeless if you are in meetings.

Does exactly what it says and great customer service. Money in and after a year money out no bother.

Very poor maturity process, which my husband complained about in April and they ignored and did not uphold the complaint and then when my own account went through the same appalling maturity process I complained and they upheld this which was exactly the same issue, my husband even asked them to look at the customer journey, which they supposedly pride themselves on, but still didn’t see the issue in April.

Andy was brilliant Thank you

Highy recommended

Andy provided the required information promptly. He is good.

Very good to deal with online.
Competitive rates with no hassle.

A great interest rate to help boost my savings. Easy to use online account. Simple explanation of how I would receive my money at the end of the fixed term with the opportunity to take another fixed term account.

Easy to deal with and do what they say there going to. Can't ask for more.