Arrived quickly. Successfully being used to provide backup for broadband ONT using cable that came with battery.
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Product looked good on web site I am an electronics eng the pcbs looked good but the product support was abysmal. A no instructions I am also an alarm engineer so that was not a problem(may be a... Näytä lisää
Yritys on vastannut
I purchased a Konnected Smart Home Alarm system to integrate a smart alarm into HomeKit via HomeBridge. My apartment has wires installed but no sensors or controller etc. This is such a great little d... Näytä lisää
The boards I ordered worked well, it was easy to install and did exactly what it said it would. I used HomeAssistant as the software backend and ended up not just with an alarm system but also all sor... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
We upgrade traditional wired burglar alarms to smart alarms, so you can monitor you home on the go, without any monthly fees or recurring costs. Smart Home Alarms is a well established Smart home and business security specialist, that has built up an enviable reputation of the last 10 years. We pride ourselves on our commitment to provide a professional and speedy service at all times, whilst maintaining the highest quality of work. The systems we offer integrate into Smart home automation systems such as SmartThings, Hubitat, OpenHab, Home Assistant which also gives you the ability to integrate thousands of smart devices such as smart lighting, door bells, voice assistants, smart plugs, thermostats etc, to work with your alarm system, all under one application.
Yhteystiedot
164-166 Dock St, FY7 6JB, Fleetwood, Yhdistynyt kuningaskunta
- 01253 366061
- info@smarthomealarms.uk
- smarthomealarms.uk
4,2
Hyvä
53 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Prompt delivery, working well
Arrived quickly. Successfully being used to provide backup for broadband ONT using cable that came with battery.
16. syyskuuta 2024
Had a product at a very good discounted…
Had a product at a very good discounted rate, Would have been five stars but the stock count was showing more than actual.
5. heinäkuuta 2024
Great service and communication
23. elokuuta 2023
Incompetent
Incompetent at being able to return phone calls or emails.
7. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smart Home Alarms
Did our facebook comment upset you? aww poor little girl.
Easy ordering with quick delivery.
26. kesäkuuta 2023
i would not purchase anything from this…
i would not purchase anything from this company again i have spent almost £500 in the last couple of years with them and was hoping to offer some of their products in my own business, but i made a mistake on one purchase and they would not return to replace it so i won't be shopping with them again. it is a shame as i would of been a good customer. i will find a similar retailer with there products
12. kesäkuuta 2023
Vastaus yritykseltä Smart Home Alarms
You have not spent £500 with us in the last couple of years, our database shows you created an account with us and placed an order for a Konnected V2 Interface kit on the 13th June 2023 for the cost of £155.
We despatched your order same day and was delivered the next day. You never contacted us via email or telephone to check your alarm system compatibility with the Konnected Interface kit before placing the order.
On the 19th of June you sent us an email via our website contact page with the subject "Return" and the following message
"Message Body:
Order ##### (June 13, 2023)
this unit is not compatible with my system and I cant set or unset the
alarm as advertised as there is no key switch zone for my pannel".
On the same day within the hour one of our customer support team responded to you with the following
"On 19 Jun 2023, at 11:21, Smart Home Alarms info@smarthomealarms.uk
wrote:
Hi Richard,
Compatibility should have been checked before purchasing the kit to
determine whether or not your current alarm system has key switch
capability.
Please return the kit in its unused, still sealed condition to the
address below, once received we will issue a refund.
Smart Home Alarms Ltd
Rydal House
1 Copse Road,
Fleetwood,
Lancashire
FY7 6RP"
You responded on the 5th July with the following
"From: Stella Mansfield **********@**mail.co.uk
Sent: 05 July 2023 20:35
To: Smart Home Alarms info@smarthomealarms.uk
Subject: Re: Enquiry-- "return"
"That is ok, i am an electrician trying to start a smart home service,
unfortunately, i wont be shopping with you or promoting you in any way i
had had made 2 purchases in the past and would of offered this item you
stock to my customers but i can get these elsewhere and have made a
mistake with this purchase and a mistake with shopping with you. i have
left feedback to also help your customer"
So why are you making false accusations against our company? blatianlty lying saying we never offered to accept the return and refund when we did?
Why are you trying to destroy our companies reputation? As you can see from our other reviews we put out customers satisfaction first and always have.
This will be reported to Trust Pilot for slander.
Quick delivery.
Quick delivery.
Lack of clear instructions and packaging left lot to be desired. Not all items were included as described on website.
16. huhtikuuta 2023
Easy to order online and quick delivery
24. lokakuuta 2022
Good price and delivery was super quick.
6. lokakuuta 2022
Excellent service
Excellent service. Goos in stock and at keen, competitive prices. My goods arrived promptly, were well packaged and I had full tracking details. What more could one ask for?
31. tammikuuta 2022
Delivery time was excellent
Delivery time was excellent. I haven’t used the product yet.
3. tammikuuta 2022
Great, simple to use device to add great functionality to my smart home.
I purchased a Konnected Smart Home Alarm system to integrate a smart alarm into HomeKit via HomeBridge. My apartment has wires installed but no sensors or controller etc. This is such a great little device! I was able to get up and running with a smart alarm system with ease and now my dumb alarm contacts and PIRs act as smart sensors for further automating my house. About delivery: quickly despatched but VAT is not lid for EU delivery which delayed my import into Ireland. I would be useful to be able to purchase ad-on boards separately should I want to expand on the future. I would highly recommend!
13. joulukuuta 2021
Excellent service
Easy to understand web site, explaining exactly what you require, lots of tutorials and places to go if you need help. Print delivery from order placement.
12. marraskuuta 2021
Purchased a Konnected alarm and Siren
Purchased a Konnected alarm and Siren. The siren would not enter the programming mode so I contacted support. I received a reply the same day to say they would look into it and they offered to refund the cost of the siren if it cannot be fixed without any issue.
25. lokakuuta 2021
Very good experience with Smart Home Alarms
Very good experience as a customer with Smart Home Alarms. Ralph was very helpful and knowledgeable in clarifying my alarm needs before ordering.
16. syyskuuta 2021
Order was processed quickly and the…
Order was processed quickly and the goods arrived as described.
3. elokuuta 2021
Excellent service
Excellent service, Ralph has been extremely helpful from the beginning, lots of the email to explain the details, even talked to me over the phone and tried to sort out the problem for me, not many people with such patient nowadays, highly recommended.
4. kesäkuuta 2021
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