Smarter Arvostelua 

I ordered a kettle from here on Black Friday as a Christmas gift for my partner. Thinking it would be here in time for Christmas however as things stand at the moment it's still not been dispatched and every time I message they say it will be dispatched in five days' time which is what they have been saying since the beginning of the month.

I Will be opening a claim if I do not receive goods within the next week. Very poor service!!

Ordered on the 25th Nov, chased up via social media on the 2nd December as no dispatch, again on the 4th December as still no dispatch and still no communication, then again on the 7th, got told 5 days and I’d have it yet didn’t arrive until the 18th. Communication was poor throughout and even when I told them the tracking number didn’t work they still proceeded to give me the same one that didn’t work! Despite saying they kept us informed throughout they did not send one single email to say about the delay and only updated when I constantly chased through multiple methods.

To be fair to them the kettle is nice and I do like the app. It’s a nice product just the company over promised on its ability to provide meaning I’m unlikely to use them again in the future and can only hope they move into stocking products through more reliable distribution chains instead.

A friend has one of there kettles, its a great practical gadget, i thought id buy my partner the coffee machine as his Christmas gift! I ordered on the 21st November when it came back available to buy in the black friday sale. It said 15-20 days to dispatch online, fine, still in plenty of time for christmas. It started getting a little close, so i emailed to ask if it would still be dispatched ontime, of corse it will dont worry. Now those 20 days has passed i email again, im told it will be another 9-11 days before its dispatched with no guarantee it will be there before Christmas, they hope it will be dispatched before the 22nd of December!!!! WHAT!!! What you saying is.. quiet customer.. quiet... if we eeek it out so long that you cant do anything about it because its so close to Christmas it will be too late to do anything about!!!! AND STILL IM GETTING ADVERTISING TELLING ME TO ORDER ONE AS A CHRISTMAS GIFT!!! THEY KNOW THEY CANT DISPATCH BEFORE CHRISTMAS!!! STOP SELLING PRODUCTS YOU CANT FORFILL!!!

Ordered 23rd Nov 20, it is now 10th Dec 20, have emailed “support” and blame pandemic for low efficiency! They promised between 7-12 working days which has surpassed. Follow up email on 4th Dec 20 said it would be 5 more working days, this is now surpassed, so again sent another email telling them of the stress this company has caused me. Poor customer service who I never want to deal with again and got absolutely bombarded by email marketing over black friday, more than any other black friday email list I was signed up for.

Ordered last week, very slow delivery so asked to cancel, still waiting for confirmation on the cancellation. I still want the product so I will order direct from Amazon, next day. Poor customer service who I never want to deal with again and got absolutely bombarded by email marketing over black friday, more than any other black friday email list I was signed up for. No way to track my order or see if it's been dispatched.

Here’s my edit after their response; A poor response from a poor company. Actively hunting for the CEO’s email so I can tell him/her myself of my poor experience.

To the person who replied to me from Smarter; I did get a refund but it was too little, too late. You still had poor communication throughout. Since you’re monitoring your trustpilot reviews, please answer me this - what happened before Christmas, lack of personnel, lack of management or a lack of both? Looking forward to hearing back below!!!

I purchased the kettle which retails at £99.

Made sure to check that it was compatible with Google Home. Yes, great!

Received it quickly, unboxed - happy with the product. Set up their own app, everything worked a treat.

Followed instructions to link it to Google Home. It wouldn’t recognise the device. Says it is linked when there is no device shown. Any command to google creates no action so it’s useless.

Customer support was non existent. A telephone line where nobody is available to assist. Email support resulted in an email coming each day and then a final email telling me that it’s Google’s fault and I should contact them!

Falsely advertising a product is something that I will report to trading standards!

Bestilte en Smarter coffee til black friday.
Varen kunne ikke findes her hjemme så tog chancen og bestilte den fra England.
Har idag modtaget pakken af GLS og pakken var fin intakt og så havde forhandleren endda sendt en adapter med så den kan sættes i dansk stik .
Så omkring en uges levering.
De sendte fint en opdatering undervejs og track and trace nr. Denne kunne dog først registrere noget om pakken her til morgen hvor pskken også ankom,