Smart Homes Arvostelua 

Do not be fooled by the slick branding—Smart Homes is nothing more than a chaotic, small-scale family business, and an utterly incompetent one at that. You must avoid this agency at all costs. Every single member of staff I dealt with seemed completely out of their depth and thoroughly unprofessional.
Currently, the son, Joshua, is the one fronting the operation and acting as the face of the business. Don't let his smooth talking fool you; it is all a front. I later found out from a former colleague of theirs about the incredibly shady business dealings of Charlie, the father, who is pulling the strings in the background. The whole setup feels massively dodgy.
As for the properties themselves? Absolutely appalling. They are literal slum holes—shoddily maintained, filthy, and unfit for anyone to live in. To make matters worse, they will do everything in their power to squeeze money out of you and find any pathetic excuse to pocket your cash.
Please, do yourself a massive favour and steer well clear of this place. No matter how sweet-talking or charming whoever is representing them at the time might seem, do not step foot in their office. You have been warned.

Extremely disappointing experience with Smart Homes Agency. Their team was unprepared during house viewings, failed to highlight any of the property’s strengths, and gave no feedback at all. Communication was poor and the whole process felt disorganized and unprofessional. I would not recommend them to anyone looking for a reliable estate agent.

Nathan and ryan done a great job. Thay keep a nice and tidy and was veey friendly.

Smart home took over the ownership of the building in which I rent my commercial premises around 12 months ago. I have been a tenant for 13 years and because I am under my original lease and they can’t increase my rent they have been vile ever since! I had an agreement in place that I am allowed to park my car in the car park in the building as all tenants are usually at work and therefore I have parked there for 13 years without a single issue! Smart home emailed me, threatening to clamp my vehicle if I continued to park there (the car park of the building of which I am a tenant of also!) then this Sunday 21/09/2025 I arrived at work and thank god I was there, as my ceiling caved in yet again with a leak from the flat above (nothing to do with me and not my fault) and smart homes sent a plumber to the tenant upstairs who incurred zero damages, they completely ignored me, sent no one help me, are refusing to accept liability, won’t return my calls and won’t accept my claim for loss of earnings as I am a tattoo artist and funnily enough I can’t have dirty shower water coming through my ceiling while I tattoo a client, so had to cancel on my client so I lost £200 and incurred damages to my art work that I hand painted and spend hours on.

I have used smart homes for 2 properties I have sold of late and had fantastic support from the Team who worked hard to make sure both myself and the buyer were kept updated as the sale progressed. Couldn't have asked for an easier or more professional Estate Agent to work with! Appreciate all the support and will definitely use them again in the future

I want to say a big thank you to Smart Housing for their hard work and the amazing service they provide. I made a referral to their service and they were able to find a suitable accommodation. This service was quick. I will be telling other services that Smart Homes really delivers. Lauren a big thank you!

Brilliant estate agency, totally professional and care deeply about their customers. I've just completed the sale of my late mother's property with them and it went so smoothly. All the staff are so helpful and Helen kept us totally informed making the whole process so much easier. I totally recommend SMART HOMES, they are the best local estate agency in the local area.

I was shocked to find my daughter living in a damp mouldy property, she’s vulnerable with health problems and there has been no help or support to fix the problems. How can you justify renting a property in that condition? Taking people’s money while the property rots , disgusting.

I have recently used Smart Homes to get my commercial property (Shirley) leased out. The process was flawless in finding a reliable, suitable tenant that met all the conditions I required from the incoming tenant. My point of contact was Warren Matthews. He was a delight to work with. Getting in touch with him was easy. He was swift to notify me with updates. Warren had even updated me on his day off as well as out-of-office hours on numerous occasions. He was able to source the right tenant in a relatively short amount of time. I highly recommend Smart Homes Commercial to anyone. If you do use them make sure you deal with Warren Matthews. Thank Smart Homes Commercial and Warren.

Lots of problems with inferior glass , customer service just totally blanking us ,now another window has shot,will phone but will not hold my breath.

We contacted smart homes to help sell what had been the family home since 1959, when our parents had moved in as newly weds. This was an emotional time for us, but staff at smart homes could not have been more understanding or supportive. They were professional and made the process as easy as possible. Their communication could not be faulted and the house sold very quickly. The after sales team were also excellent. We had a specific contact, who regularly contacted us and our solicitor to ease the process. If we left a message, it was responded to very quickly. Faultless. Thank you

awful properties where the staff just ignore the problems and take your money. happy to let you live in damp mouldy properties and will up rent yearly without fixing any of the problems.

Avoid using this agency, they are dishonest and telling lies. I asked them for viewing of different 4 properties, they tell not available, or not accepting kids, or any other excuse for each one. I spent 2 weeks searching their web site, filling forms they asked for, making many phone calls to discuss options and arrange viewing. They just can not tell we do not like to provide you service for some reason. They may have to explain here.