Terrible website but probably spoilt by betfairs site. Withdrawals are ridiculous, take too long and only allowed up to my deposit unless I use a 2nd card. Inexplicable. Going back to the site, c... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Just started using them. Lost £600 on sports bets , usually £10 - £25 bets. They had no issues accepting deposits. Only winner was Young in the golf. Go to withdraw £380 winnings and says the maximum... Näytä lisää
The website, the prices, customer service in general, everything is great about Smarkets. Except one thing. And unfortunately it's a big one. I've just had it clarified that withdrawals take SIX hours... Näytä lisää
Yritys on vastannut
Amazing customer support and assistance, I have used the live chat multiple times and every time the agents have been so kind and helpful. I was helped by Shen today who was incredibly lovely and pati... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Smarkets is the company fusing sports betting, prediction markets and financial technology into a sleek exchange.
Yhteystiedot
Yhdistynyt kuningaskunta
- support@smarkets.com
- smarkets.com
2,6
Välttävä
589 arvostelua
On vastannut 87 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Support has been brilliant
Support has been brilliant, Sam in particular very good. Had a couple of needs to reach out initially and was helped immediately. Both on a Friday and Saturday night. Can't speak for long term use, but it's a great start.
Platform is super easy to use, UI very clear.
14. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smarkets
Hi John,
Thanks so much for the great review! We're thrilled to hear you’re enjoying the low commission and smooth experience—appreciate your support!
Kind regards,
Sam
Smarkets Customer Experience Team
WARNING! SMARKETS WILL RESTRICT YOUR ACCOUNT IF YOU COMPLAIN!
This is a warning! If you complain about how bad Smarkets has become and some of its terrible business practices. Or if you complain about a member of its customer service staff. That member of staff will get your account restricted. It will restrict your account and accuse you of having personal and financial issues!
Be wary of complaining about Smarkets or risk your account being restricted.
13. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smarkets
Hi Simon
I'm really sorry to hear about your experience, and I completely understand your frustration. You should always feel comfortable sharing honest feedback, and it’s important that concerns are listened to and handled fairly. While account restrictions can happen for different reasons, we understand how upsetting this must feel. If you’d like us to look into this further, please feel free to send an email to our support team — we’re here to help and ensure your concerns are properly addressed.
Kind regards,
Seb
Smarkets Customer Experience Team
Smarkets is solid – best exchange I’ve used
Been usin Smarkets for a while now and honestly its just easy. The site’s clean, runs fast and don’t have all the clutter or ads you get with some other places. The 2% commision is a big win – more money stays in your pocket.
I use it mainly for matched betting and laying off offers, and its been smooth. Odds are decent, markets settle quick, and withdrawls actually turn up without any fuss. Had to contact support once or twice and they was helpful too.
If your into betting smart or just want a reliable place to lay bets, Smarkets is defo worth it. 5 stars from me.
4. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smarkets
Thanks so much for the great review! We're thrilled to hear you’re enjoying the low commission and smooth experience—appreciate your support!
My query was answered promtly
My query was answered promtly and politely by an efficient operator.
31. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smarkets
Thank you so much for your kind review and for highlighting the excellent support
We’re delighted to hear that you found the assistance helpful and went out of your way to help you.
If there’s anything else we can assist you with, please don’t hesitate to reach out via live chat or email at support@smarkets.com.
Wishing you a fantastic day!
Kind regards,
Seb
Smarkets Customer Experience Team
Support
Very efficient and supportive when it comes to resolving issues. Excellent customer service!
27. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smarkets
Hi Tara
Thank you so much for your kind review and for highlighting the excellent support
We’re delighted to hear that you found the assistance helpful and went out of your way to help you.
If there’s anything else we can assist you with, please don’t hesitate to reach out via live chat or email at support@smarkets.com.
Wishing you a fantastic day!
Kind regards,
Seb
Smarkets Customer Experience Team
beware you can put in money but you can…
beware you can put in money but you can not take anything out its a scam
26. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smarkets
Hi There ,
Thank you for leaving a review. We’re sorry to hear about your experience. Please do contact support@smarkets.com so we can review this further for you.
We appreciate your feedback and are always looking for ways to improve our support process.
Kind regards,
Seb
Smarkets Customer Experience Team
Amazing customer support!
Amazing customer support and assistance, I have used the live chat multiple times and every time the agents have been so kind and helpful. I was helped by Shen today who was incredibly lovely and patient with my many questions, they clearly explained everything I wanted to know and really helped 😊
21. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smarkets
Hi Leo!
Thank you for your kind words! We're thrilled you enjoyed our service and found our agent helpful ☺️
Vastaus yritykseltä Smarkets
Hi Leo!
Thank you for your kind words! We're thrilled you enjoyed our service.
I just joined smarkets but all I can…
I just joined smarkets but all I can say is that they are truly proffesional and gets you going in no time.. keep up the good work guys.
10. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smarkets
Hi there,
Thanks! Great to hear you're finding Smarkets enjoyable 👍
Untrustworthy company - beware
Closed my account and kept my deposit soon after opening an account with them, citing that I potentially have a duplicate account. Customer service is slow and their procedures are concerning.
Be aware that you may lose any monies you deposit.
I will update once resolved, which I suspect will have to be via the gambling commission. Steer clear.
4. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smarkets
Hi There ,
Thank you for leaving a review. We’re sorry to hear about your experience. Please do contact support@smarkets.com so we can review this further for you.
We appreciate your feedback and are always looking for ways to improve our support process.
Kind regards,
Seb
Smarkets Customer Experience Team
SCAM!!
SCAM!!! I have tried to place a bet, they accepted my deposit and then decided to suspend my account for more security checks (even though i have been through the full sign up process). most importantly, they took my money before suspending the account. Why not ask for the verification before accepting my money? i have tried to get into contact with them but the only why is through an extremely slow email process. Just use Betfair instead! :)
1. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smarkets
Hi There ,
Thank you for leaving a review. We’re sorry to hear about your experience. Please do contact support@smarkets.com so we can review this further for you.
We appreciate your feedback and are always looking for ways to improve our support process.
Kind regards,
Seb
Smarkets Customer Experience Team
Very efficient customer services…
Very efficient customer services (Alice) when processing a new form of withdrawal.
1. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smarkets
Hi James!
Thanks for the great feedback! We're glad our agents could help out quickly and get everything sorted for you. Appreciate you taking the time to share! 😊
Great exchange
Website is easy to use and it's only two percent commission on any winnings I've never had any problems and I would say it's the best exchange out there.
24. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smarkets
Hi George!
Thanks so much for the great review! We're thrilled to hear you’re enjoying the low commission and smooth experience—appreciate your support! - Fran
They ban winning accounts and blame it…
They ban winning accounts and blame it on safer gambling how when am up you didnt active safer gambling when I was down only when am up its a way to close your account but they messed with the wrong person so I will see them on resolver
17. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smarkets
Hi Ricky Lee!
Sorry to hear this. We understand your frustration, but account reviews related to Safer Gambling are important and are there for your own wellbeing. If you’d like to discuss it further, please reach out to our team.
So after my first review
So after my first review, someone from Smarkets advises me to get in contact to discuss my circumstance and get some assistance with being hacked and my funds used. I didn't get to discuss anything as they immediately suspended my account to then spend 10 whole days just for them to send me the same copy and paste message about how they consider the funds to be used by me. A small discussion about my betting habits, device IP and location IP could all easily indicate that it wasn't me but they don't even give you a chance to plead your case, they just stonewall you. So what even is the point of someone replying to these reviews to appear like they're willing to help when they're not? Absolutely abysmal customer service. Do not trust them with your money if this is how they conduct themselves
15. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smarkets
Hi Nutta 2!
We're really sorry to hear about your experience and completely understand your frustration. It’s never our intention to make anyone feel ignored or unheard, especially in serious situations like this. We genuinely appreciate your feedback and will be passing it on to the relevant team to review how we handle these cases. If you're open to it, we’d still like to re-examine your case—please reach out again via email at support@smarkets.com
Terrible service gave me a 500 pound…
Terrible service gave me a 500 pound monthly deposit limit what good is that when it’s ment for trading.
14. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smarkets
Hi Jonathan
Thank you for your feedback, and I'm sorry to hear you're frustrated.
Deposit limits are set in line with our responsible gambling policy, but we understand that every customer’s needs are different — especially when using the platform for trading. If you believe your limit doesn’t reflect your financial circumstances, we’d be happy to review it with you.
Please feel free to get in touch so we can look into this further.
Kind regards,
Seb
Smarkets Customer Experience Team
User Friendly Platform for everyone
User Friendly Platform for everyone
10. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smarkets
Hi Kekunawela!
Thanks! Great to hear you're finding the platform user-friendly! 👍
Fantastic
Fantastic! For me, the best exchange layout and easiest to use.
7. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smarkets
Hi There
Thank you very much for your review.
We’re delighted to hear that you find Smarkets intuitive and easy to navigate. Your positive feedback means a lot to us!
Please do not hesitate to reach out to us via live chat or email at support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Seb
Smarkets Customer Experience Team
Unable to log into account
I have been unable to log into my account for several months. Keeps displaying different messages. Now too many login attempts need to update password. Smarkets do not reply to any of my emails. The phone line is inactive and I cannot access chat because I cannot login. This is really annoying I do not have much in the account but cannot use it.
31. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smarkets
Hi David
Sorry for the trouble. Your account is locked due to too many failed login attempts. Please reset your password. If you don’t get the email, check your spam or junk mail.
If you still require further assistance, please contact us at support@smarkets.com so we can check this further for you.
Smarkets team
Improve the app
Overall Smarkets is decent, however the app is terrible. They blame it on your device rather than fix the problem. All the people I know have the same timeout issues and all use different devices. I also have BF, Betdaq and Matchbook apps that just work, with no such issues. That and going down on major events are a problem
29. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smarkets
Hi Darren! Thank you for your feedback! We’re sorry to hear about the issues you’ve experienced with the app. We’re always working to improve, and we appreciate you bringing this to our attention. We’ll pass your comments along to our team for further investigation. - Smarkets team
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.