SlotStars 

Vastaus yritykseltä SlotStars

Päivitetty 30.6.2023

Hi there!
Truly sorry to hear about the issue.
We believe in being transparent and when you first register your account we advise in our TandCs in point 1 about docs that will be required. Just in case this is missed as soon as you make any deposit we add a pop about docs so that everything is in place for when you want to withdraw funds.
I thank you for uploading docs, really appreciate your time. On checking I can see that your proof of address did not fall within our guidelines and sadly this was rejected.
Feel free to join us on either Chat, Facebook or Twitter for further assistance.

Vastaus yritykseltä SlotStars

25.5.2023

Hi There,

Thanks for your feedback and sorry to hear about your experience and that you have this impression of our site.

Now we have your username, we will have a member of our support team reach out to help solve the issues you are facing.

Thanks for understanding

Vastaus yritykseltä SlotStars

23.5.2023

Hi There,

We are sorry to hear about the issues you are facing.

Thanks for providing your username, we will have a member of our support team reach out to you asap, please keep an eye on your emails for an update.

Thanks for your patience

The SlotStars Team

Vastaus yritykseltä SlotStars

18.5.2023

Hi Abby,

Thank you for your feedback and we're really sorry to hear about your experience.

Our players are very important to us and we try our best to help everyone out as soon as possible and someone will always get back to you once you get in touch.

I have had a member of our suppor team reach out to you about your documents, please check your email for thier response.

Our verification procedure is a mandatory requirement as per our terms and conditions which you accepted upon registering with us, we state that prior to withdrawals you need to provide us with the necessary documents in order to verify the account. We were missing a copy of the card you used to deposit.

Thanks for understanding.

SlotStars Team

Vastaus yritykseltä SlotStars

8.5.2023

Hi There,

We are sorry to hear of the issues you have faced and the impression you have of our site.

Our players are very important to us and we try our best to help everyone out as soon as possible and someone will always get back to you once you get in touch.

Our verification procedure is a mandatory requirement as per our terms and conditions which you accepted upon registering with us.

I have checked and see we have everything we need and if you log into your account in a little while, you should be able to request a withdrawal.

We can assure you that everything that we do is in line with our regulatory bodies, however, we will also have a member of our support team reach out to you as per your request.

Thanks for understanding