Slotmonkey Arvostelua 16

Vastaus yritykseltä Slotmonkey

13. huhtik. 2026

Hi Marian

After checking your review and the above stated feedback we're happy to confirm that both of the deposits you reported as missing were successfully credited to your user's account on March 30th and April 6th

With this being said in case there are any other transactions which you're still missing kindly let us know and we'll be more than happy to recheck them for you

Also apologies for the delays you've experienced

Regards

Vastaus yritykseltä Slotmonkey

13. huhtik. 2026

Hi Samira,

In order for us to be able to check and verify your review please kindly share your account information

Once received we'll check right away the reasons of the delays and the restrictions you've experienced

Warm regards

Vastaus yritykseltä Slotmonkey

13. huhtik. 2026

Hi Roshnie

First of all congratulations on your winnings

Additionally we want to apologise for all of the delays you've experienced during your account verification and withdrawal processing .

We work hard on improving the timeframes for both and hopefully in the future you'll no longer experience such delays

Regards,

Vastaus yritykseltä Slotmonkey

10. helmik. 2026

Dear Annemarie,

Please note that account verification is a standard and mandatory procedure required for all customers before withdrawals can be processed.Accordingly at this moment, your verification is still incomplete, as some of the requested documents have not yet been submitted in the required format.

Once all outstanding documents are received correctly and the verification process is successfully completed, your withdrawal request will be processed without further delay.

We would also like to assure you that this procedure is not intended to delay or prevent payouts, but to comply with regulatory and security requirements that apply to all accounts equally. To avoid any additional delays, we kindly ask you to review the document requirements carefully and resubmit any missing or incorrectly formatted files.

If you need clarification on the accepted formats or have difficulty uploading the documents, our support team is available to assist you.

Thank you for your cooperation and understanding.

Kind regards,

Vastaus yritykseltä Slotmonkey

10. helmik. 2026

Dear Patricia,

Please note that account verification is a standard and mandatory procedure required for all customers before withdrawals can be processed. Moreover, we would also like to assure you that this procedure is not intended to delay or prevent payouts, but to comply with regulatory and security requirements that apply to all accounts equally.

With the above being said just in case you experienced any issues with your account verification please share your account details so that we can further investigate the over all verification process and if there were any issues specifically caused from our end

Thank you for your cooperation and understanding.

Kind regards,

Vastaus yritykseltä Slotmonkey

18. jouluk. 2025

Dear Floris,

Thank you for taking the time to share your experience. We understand how frustrating this situation must have been, and we sincerely apologize for the inconvenience you previously encountered.

We would like to inform you that your account verification has now been successfully completed, and it appears that all of the issues you were experiencing earlier—including those related to deposits, withdrawals, and bonuses—have been fully resolved.

We truly regret that these delays affected your trust in us. Your feedback has been taken seriously and has helped us address the problems involved. We would greatly appreciate it if you would be willing to give us another chance to provide you with the smooth and reliable experience we strive to offer all our players.

Should you have any questions or require assistance, our support team is available 24/7 via live chat or email support@slotmonkey.io , and we will be more than happy to help.

Kind regards,

Vastaus yritykseltä Slotmonkey

18. jouluk. 2025

Dear Romana,

Apologies for our late reply. However we believe that your complaint was successfully resolved and your account verification completed.

Regards

Vastaus yritykseltä Slotmonkey

18. jouluk. 2025

Thank you, Db, for your kind words!

We’re happy to hear you had a positive experience. If you ever experience any issues or need assistance, please don’t hesitate to contact us 24/7 via live chat or by email at support@slotmonkey.io

Regards

Vastaus yritykseltä Slotmonkey

18. jouluk. 2025

Dear Jan,

Please share your account information with us so that we can access your player account and thoroughly review the matter. This will allow us to investigate the issue and work toward resolving your complaint as quickly as possible.

Regards

Vastaus yritykseltä Slotmonkey

23. lokak. 2025

Dear Desire,

We’re really sorry for the delay you experienced with your transaction, however after checking, we can confirm that the funds from the deposit mentioned in your review were credited to your account on October 20th, together with the bonus offer linked to it.

Still we completely understand how frustrating the wait must have been, and we truly appreciate your patience while this was being resolved.

At last since everything is now in order, we’d be very grateful if you could update your review to reflect the outcome.

Kind regards,

Vastaus yritykseltä Slotmonkey

21. lokak. 2025

Dear Giovanni,

After re-checking your review and carefully going into depth with the situation, we would like first of all to sincerely apologies for the confusion regarding the time frame communicated by our team concerning your deposit.

The misunderstanding arose because our team did not specify that the deposit time mentioned was in UTC, which completely matches with 2:52 AM CET, and we can confirm that you have already provided valid proof of payment for this transaction, which unfortunately wasn't acknowledged on our end

Accordingly as a gesture of goodwill, we would like to make things right by adding a bonus to your player account. Our team has also taken steps to ensure this doesn’t happen again in the future.

Thank you once again for your patience and understanding and if you have any additional questions or concerns our support remains available for you 24/7 both via live chat and at support@slotmonkey.io

Kind regards,

Vastaus yritykseltä Slotmonkey

23. lokak. 2025

Dear Bryan,

Thank you so much for your kind words! We’re really happy to hear that you found our service polite and friendly, and that everything went smoothly in the end.

Additionally we understand that verification can sometimes take a bit of time, so we truly appreciate your patience during the process.

It’s great to know you feel confident playing with us since we always aim to keep things fair and transparent,

Thanks again for your trust and for sharing your experience!

Kind regards,