SLK Mobility Arvostelua 

Quick and easy service and a safe and speedy delivery thanks

I purchased two SLK Platinum 100ah batteries which initally gave my mobility scooter a range of 33.5 miles but after only 38 days that deteriorated to a meagre 17.3 miles - only 3 miles more than the 3 year old 75ah ones they replaced!
NO PROBLEM
The failing batteries were collected for testing and replacements promptly delivered. GREAT! Except they proved even worse - delivering only 25.9 miles which fell to 14.7 miles after 32 days.
The Consumer Right Act 2015 states that if a fault developes wthin the first six month of purchase the retailer has one opportunity to repair or replace the faulty goods, after which you are entitled to a full refund and you do not need to accept further repair or replacement.
SLK MOBILITY does not comply voluntarily to UK Trading Law and insisted that the batteries would be replaced by the manufacturer if found to be faulty! But UK Trading Law states that the buyer's contract is with the retailer and it is their resposibility to resolve issues.
So, it is now down to making an Amazon Complaint and making Section 75 Claim against my credit card company as necessary.
SLK Mobility have numerous negative reviews but their prices are so competitive I decided to take the risk. However, I did take the precaution of keepig a detailed record of Charge Cycles and Mileage Returns backed up with photographs of Mileometer and Battery Percentage readings as evidence. It's just as well I did as SLK Platinum batterries are clearly not of satisfactory quality, not fit for purpose and certainly not as described on their web site, as required by UK Trading Law.
BE WARNED AND STEER CLEAR OF SLK MOBILITY - unless, like me, you have a comprehensive understanding of conumer rights and LOVE a good fight!!

UPDATE:
The reply below from SLK Mobility proves they do not understand UK Trading Law nor abide by the Consumer Rights Act 2015. They have already collected, tested and replaced cowboy produced batteries with equally useless trash - and are now legally obliged to give me a full refund. They only have one opportunity to repair or replace goods that prove faulty within six months of purchase after which I am entitled a full refund without any deductions.
I suspect their reply is an automated response as it does not remotely adress my complaint.
BE AWARE OF RIP OFF MEARCHANTS!!!!!!

UPDATED UPDATE .........
Amazon's telephone call back facility is amazing - everytime I've used it they've called me within a minute or two! So far it looks like I won't need to claim via Section 75 as Amazon seems set to refund within seven days ........ but we'll wait and see ...... will keep you posted with next update to the updates!!!??

FINAL UPDATE:

Refund granted by Amazon.
The moral of this saga is
1 KNOW YOUR CONSUMER RIGHTS
2 DON'T BE FOBBED OFF BY COWBOY COMPANIES
3 ALWAYS PAY BY CREDIT CARD SO YOU HAVE A LAST RESORT IN SECTION 75 CLAIMS
4 RESPECT AMAZON. I HAVE HAD MANY TRADER DISPUTES, BUT AMAZON HAS ALWAYS RESOLVED ISSUES.
There are citisims about Amazon killing off our High Streets, but I have to say, I have often lost money there, but Amazon has always been fair with me.
JAMES

I have ordered batteries and recently a charger from SLK and have always received excellent service and fast delivery on time.
Once I had a new battery that didn't seem correct I was asked to return it for testing and received a reply stating yes the battery was indeed faulty and was replaced immediately.
Would thoroughly recommend this company.

I needed new batteries for my mobility scooter and ordered via Amazon however I ordered the wrong size of batteries. SLK mobility were very helpful and advised me on how to return the batteries to them. I ordered my replacement batteries directly from them and they arrived within a few days. My refund for the returned batteries was sent to my account very promptly. They were helpful professional and pleasant to deal with. I highly recommend this company

Very good service thank you delivered on time

These people are the best. Cannot think of anything bad to say. Order and delivery very prompt.

The price of the batteries, free delivery, and next day delivery on heavy items such as batteries is amazing.

Bought my second set of batteries from SLK as I had no problems with the first set , unfortunately the 2nd set barely got me home on my first journey (they were fully charged over night before 1st use) . Charged again when I got home , then checked they were charged before next journey, didn't get me home , tried calling SLK No joy, charged batteries again overnight had to be recovered. Decided to email after many failed attempts to call, left a voice messages . Finally had an email back to be told cos I only charged the batteries 3 times I'd damaged them as they need to be charged 15 times to reach their optimum performance, I said my previous batteries were fine for 2 years so it must be a fault with the new ones , they kept telling me I had caused the cell damage . New batteries fully charged should get me into town and back again (less than 3 miles) SLK were not having any of it , I had the batteries tested and the failed but SLK said of course they failed cos " I " had caused cell damage , despite me telling them my last SLK batteries were fine they wouldn't accept it was more than likely a manufacturing fault . As I paid through PayPal I raised a dispute through them but they wouldn't honour my dispute and closed my case today , I'm so angry but I guess I will have to put this down to experience. In the future I will read the reviews on anything I purchase online . I see SLK have replied and as I said in my emails THE BATTERIES WERE CHARGED AS PER INSTRUCTIONS , I only managed 3 uses because the batteries failed , but SLK aren't listening.

Just an update on SLK 12 month Warranty, it does not exist, they don’t send proof of purchase (your warranty apparently) they say box it, we have done it, got in touch through Amazon to arrange return, guess what? They won’t honour warranty won’t phone to organise pick up, closed claim on Amazon total disgraceful seller! You had plenty of opportunities to sort this, plus we asked for invoice which you haven’t issued to us!!! Your know trying to get out of a hole you have dug!!!!! 07972326949!

Easy to order delivered next day batteries last well and as described

There was the odd delay with the order but that was rectified very quickly and the batteries were delivered the next day.

Cheap.

New what battery charger I wanted for the model off scooter arrived next morning perfect

I contacted them to request advice on what equipment I needed to fix my wheelchair, I was unsure but made the purchase, when I went to the shop they said it was the correct equipment and they fixed my wheelchair successfully, for about 60% of the cost of asking the manufacturer.

good price, fast delivery, helpful advise, fixed the problem; all working well so far.

The usual excellent service form SLK. Item in stock, despatched within 24hr, great price! Everything a girl could dream of! Thanks!

Easy to read Web Site and ordering.
Good value for money.
Fast delivery.
Good communications.

Very fast delivery, great service, cant fault this company,great help with Enquiries if you have to phone them.

Please read this to help you avoid this seller and save you from anxiety and stress. These mobility scooter batteries were received via Parcel Force, Parcel Force will not return these to seller Mr Stephen Knell SLK Mobility. I called this company several times no one picked up my call, a message was left saying out of office until 04/11/2024 so unable to speak to them. Problem being no courier will accept them because they are classed as “HAZARDOUS”. Mr Knell said via email it’s difficult to find a courier. To make things worse I called Customer Service the Amazon agent sent an email to Mr Knell telling him to arrange a free collection and give a FULL REFUND ASAP. The reply from Mr Knell said he wouldn’t arrange the collection then said once these batteries were received he would deduct the cost of sending them to me. This company are obstructing Amazon’s Policy under the 30 day money guarantee, then saying he will deduct money for the delivery to my step fathers home. Mr Knell knows disabled customers are buying these, he is aware the problem we have returning them, he know many are so unwell to fight Customer Rights and just give up. This problem will be put on social media to warn others not to make the same mistake. This has been raised to Klarna, escalated to Amazon’s A-Z Guarantee Refund...they are fully aware how unreasonable this seller is, there is no way these can be returned. Mr Knell knows this, he is using Amazon to sell but he is not abiding by Amazon’s business policies. SLK Mobility Mr Knell is clearly obstructing the safe return back to him, on the advert no where does it say I pay for these being delivered and that I pay for the return I’m an Amazon Prime Member this is totally unacceptable. These were accepted to be returned by the seller on 01/10/2024 spent hours trying to find a courier called Amazon on 29/11/2024 explaining difficulties finding a courier. Mr Knell has sent several replies to my messages digging his heels in refused to help. He knows these need to be returned by 09/11/2024 the last day of my 30 day return. Amazon just can’t allow this seller to us the Amazon platform to sell his products for so many reasons he’s flouting Amazon’s policies even sending customer service a obstructing reply refused what he was told to do.

Bought the 2 x Battery + Charger bundle .
Excellent service with very quick delivery, slight hiccup as the Batteries arrived but no charger !!
A quick email and Stephen was very helpful and arranged for the charger to arrive next day , which it did.
Excellent all round service and Highly recommended to all.

a company that prides its self on putting the customer satisfaction first ordered 2 replacement mobility scooter batteries free next day delivery would highly recommend