Slater and Gordon Lawyers (Australia) Arvostelua 

I am writing to express my disappointment regarding the lack of response to my multiple enquiries about the WP CCI Class Action, dating back to February of this year.

Over the past six months, I have made more than ten attempts to contact your New Client Services and Feedback departments via email, submitted more than ten online enquiries through your website, and requested call-backs on more than ten occasions through your call centers. Additionally, I sent a registered letter to your Melbourne office, which, like all my other attempts, remains unanswered.

Despite these repeated efforts, I have received no response and no information regarding the compensation amount I am entitled to. This level of service is completely unacceptable.

I have submitted another request to be contacted via email to the New Client Services team via the website and via email today and expect to be contacted and am unsure why an organisation like Slater & Gordon displays such unacceptable behaviour. Whilst I understand that there is a backlog and high volumes of enquiries I don't accept this as a reason for not being contacted at all within the last six months.

I would absolutely recommend Audrey Gunn, Wendy Stanley
and all the staff at Slater and Gordon Lawyers Geelong. They have been so amazing throughout a very difficult time and made the whole process smooth and easy.

My overall experience with Slater and Gordon with regard to my DVA claims was a 5 year process but it was with it. For me it was a great deal less stressful than going down other assistance pathways.

The Dust Disease Team at Slater and Gorden were fantastic, Raelene, Brieanna and Ashley. They all offered support and advice from start to finish. Very caring and empathetic during the whole process, nothing was ever a problem at all, even though I asked so many questions. The knowledge of every person on the team was beyond my expectations. The Dust disease team would return my calls promptly, which made me feel important. I would have no hesitation in recommending them, for anyone looking at a Dust Disease claim.
I am super impressed with the professionalism of the dust disease team. It was appreciated the effort that Raelene, Brieanna and Ashley went to, finding more information for my dad’s case.

Brian and Hilary Briggs went above and beyond. They were extremely helpful and supportive throughout the whole process.
Thankyou

Disappointing experience with Slater Gordon class action team. I’m part of a Class Action that was settled in 2023, the distribution to members were due Feb 24 and many of us have received nothing. Will not respond to emails, calls or the message portal. Only have to check their facebook or reddit to find many in the same situation.
Would not recommend

Terrible customer service, Slater Gordon will take you under their wing in any class action, then once it is settled they take their money and you don’t hear from them. Many of us are awaiting payments due Feb/March this year and they will not even reply to emails, calls or message portal. You are a pawn they use to line their own pockets then they will forget about you

This firm is appallingly unprofessional, go somewhere else, there's hundreds of firms out there who will treat their clients better than this place.

Yevgeny Bagrin was full of integrity and provided a very favourable outcome from a very traumatic experience. His assistant, Bianca Perry was kind, compassionate, prompt and always kept us up to date with proceedings. I felt heard, not judged and am very happy that these two amazing humans were allocated to my case. Forever grateful to both of you.

I am trying to get into my Group Member Portal to update my bank details before 24th this month.
But when i click on the class action tab, i cannot find any thing that shows GPM tab to click on.
Please help!!

Sent five website enquiries and called six times to receive a call back and haven't received any response from anyone in eight weeks. Call centre agents interrupt prospects whilst talking, thus need training. Edit November 2024: Still waiting for a response after receiving a brief email regarding my inquiry back in September 2024. Three months of silence following six months of persistent follow-ups across all channels. Nathan Hall & team are not delivering.

After hearing all sorts of nightmares about dealing directly with DVA - and the epic wait times - I decided I didn't want that stress in my life. So, I handed over the reins to the team at Slater and Gordon, and man, am I glad I did.

Pia Annan-Anderson was the superstar lawyer handling my case, with Ash and Emma jumping in to help out. Pia is a Military Compensation Lawyer, which means she knows her stuff when it comes to dealing with cases like mine. Having them take care of all the legal jargon and paperwork was a massive weight off my shoulders.

This whole thing took 3 years to wrap up, but the outcome? Way better than I had ever hoped for. It's been a game-changer for my stress levels and has set my family up for a secure future.

Big shoutout to Pia, Ash, and Emma at Slater and Gordon. If you're in a bind with DVA Permanent Impairment and Compensation, they're the ones you want in your corner.

Pia and her team are excellent, their knowledge of the process combined with their outcome centred mindset put you in the best position to achieve a positive outcome for you and your family.

Pia Annan-Anderson and Ashleigh Cutler were instrumental in providing me with the best advice regarding my military compensation matters. I would not be where I am today without the assistance of this department in Slater and Gordon, If you are thinking about military compensation look no further. They are the professionals.

Stay away if you have a workers compensation claim . I went long periods where I had no lawyer cause my lawyer had left and they failed to tell me this I would be sending emails with no response obviously cause I had no one representing my case then happened three times. On another occasion they failed to lodge critical forms by the due dates .On another occasion I was given a lawyer he told me don't worry im the captain , when I asked him have had a reply from the insurance company he told me no we are awaiting for a reply that was June I retouched base with him in the October again he stated no still awaiting a reply I stressed my concerns and he dismissed them , in the December I rung him only to be told his number had be disconnected so again this lawyer had left , he knew he was leaving and never informed me .I rung the head office and expressed my anger made another complaint to their complaint system this was the third one I had made about their conduct and the way my case was being neglected. In January I recieved a email informing that they had found a section 78 notice on my file from the April the year prior , so I had been lied to and miss led , they had missed the time line for taking my case in to the court to have it sorted . I had put in several complaints about the way my case had been dragged out and missed timeliness, missed dates , lies that I had been given . They had my case for nearly 4 years and did nothing I had take my case to another lawyer and start again now im in the 5th year and trying to get in to court my weekly payments are about to cease .This case should be dealt with better they wrong thing by myself , no apology for all the errors nothing !!!!!!!!! Just disgraceful

While struggling to deal with the DVA system on my own I faced a hostile process from the hired guns of medico-legal experts that challenged my case for Permanent Impairment. The stress they caused made me abandon my claim.
Some years later I came across a Productivity Commission hearing and took particular notice to the submission by Brian Briggs, a Military Compensation specialist from Slater and Gordon. Brian knew his stuff.
I contacted Brian at S&G and he made himself available and listened to my experience with the DVA claims system. Brian was honest and upfront in advising that it would not be a quick process and he was not wrong, the wheels of DVA moved very slowly.
Brian and Pia Annan-Anderson from the Military Compensation section of S&G did an outstanding job in taking care of my claim from start to finish. I was always kept up to date and informed of each process in the claim either by Pia personally or through the other members of her team Ashleigh Cutler and Emma Brailak who continued to provide a First-Class service.
The team at Slater and Gordon went above and beyond from what I was expecting from a No Win No Fee service and the end result for me was nothing short of life changing.
I highly recommend Brian and Pia to anyone who needs advice and guidance in Military Compensation claims.

Second review I've given these people. Just don't use them for workers compensation claims. Complete amateurs. My case has been nothing short of a shambles. 7 months later and I still don't have a satisfactory medical report to use. If I could change lawyers I would.

Brian and his team was recommended to me by one of my service members and all I can say is WOW! His team is professional, trustworthy, honest and simply don’t beat around the bush when it comes to providing help to you. I am extremely happy with the results and I will absolutely recommend them in the future.

I've reached out to contact the S and G team nine times throughout this year. This has been undertaken through their portal channel, email, online customer portal and by phone, and received no communication in return. I was informed that it would take three weeks for the Class action team to respond. This deadline came and went with no response

Instead of having a communication team to contact, the class action team is effectively unavailable, and the call centre staff can provide nothing on ways to get in contact or escalate a call. I understand though its clearly not in the team's remit to speak for the class action team, a EFFECTIVE way to escalate this would be a minimum standard.

Additionally instead of listening and responding with clear solutions or time frames, they dismiss or end call without providing any information.

At this point I'd need to clarify the amount of hours, money, people being used on the case, and its efficacy.

Brian Briggs, Military Compensation Solicitor
My daughter and I have been clients of Brian for many years. He is an absolute professional and so easy to deal with. His knowledge of Military Compensation is second to none. It has been a pleasure to know you Brian and we thank you from the bottom of our hearts for your care, support and experience.